Edit Journeys

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Suggested reading: Get started with Activation Statuses to better understand each journey status.

You can edit your journeys after you launch them while they are in different statuses. Although you can edit all elements in every status, editing the flow is limited to some elements so as not to affect the journey logic and performance.

This article explains the following:

Edit non-launched journeys

Journeys that you have not launched yet are on draft status. You can edit all elements in these journeys. The autosaving function saves your edits automatically.

Edit active, test, dry run, and sunset journeys

After you launch your journey on active, test, or dry run status, or change it from active to sunset status, you can edit the content of all elements or any settings of the channels in this journey when it is running. 

Once you click the Edit button placed next to the elements, the content and settings of all elements will be automatically editable.

When you change the starter or check elements, wait duration, and content of the channels, new users who arrive at the respective element will proceed with the flow according to these changes.

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Any change in the element content will immediately affect the flow. These changes do not affect the journey performance metrics. Users can still resume where they are in the journey.

To avoid changing the flow of the journeys, editing elements that generate multiple paths is limited in adding or deleting new paths. Only settings or content of the following elements are editable:

ElementWhat is editable?
Check ConditionsConditions for each path
Check InteractionConditions for each path
Check ReachabilityReachability for each path
A/B SplitAllocation and A/B Winner Autoselection
Next Best ChannelNot editable

See below for the editable elements and limitations for each activation status.

StatusEditable ElementsLimited EditingEditable via Journey VersioningNoneditable Elements
Active, Sunset, Passive
  • Journey name
  • Starters
  • Condition of check elements
  • Channel messages and images
  • Channel UTM parameters
  • Message links
  • Next Best Channel
  • Journey flow
  • All elements listed under Editable Elements and Limited Editing
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Test, Dry Run
  • Journey name
  • Starters
  • Condition of check elements
  • Channel messages and images
  • Channel UTM parameters
  • Message links

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DraftAll elements and settings---
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Only the content of multi-path elements is editable. It is not allowed to add new paths to the journey or delete any existing paths from the journey.
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It is not allowed to edit the journey flow when the journey is on Test or Dry Run status.

If you want to edit the flow, add or delete a new element or path in Test or Dry Run journeys, you need to change the journey status to passive and click the Edit Journey button on Canvas.

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Once you change your journey status to passive, users will drop from the journey. Users who are in the journey will not proceed in the journey. 

Edit the flow in active, passive, and sunset journeys

You can make edits on your active, passive and sunset Journeys without losing their analytics and your users using the Journey Versioning.

Once you click the Edit Journey option on Canvas, a new version of your journey will be created in draft version while the previous version is still active. You can change the journey flow, edit element contents and also add/remove Exit Criterias or Journey Goals. In other words, anything you can execute within a draft journey is replicable within your draft version. 

After you finish your edits, you can launch your draft version and your active version will automatically be taken to sunset. All of the new users eligible to enter the journey will continue from the new version whereas the old users who were already in progress will continue in the previous version.

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When the journey is launched after editing, statistics will be reset and populated afresh for the new version. However, the analytics of the previous versions will be reachable under the Journey Analytics.

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Editing the content or settings of existing elements using the Edit button is consistently feasible, irrespective of the journey's status. Engaging in element and content edits will not result in the creation of a new version of your journey.

You can see the previous 5 versions of your journey on the Listing Page. 

You can click on the version to directly go to the Canvas of that version. You can switch to Canvases of other Versions from there as well.

Analytics of the previous versions

Under Journey Analytics, you can select it from the dropdown to view the Analytics of the previous Versions.