# Insider Academy

> Knowledge base documentation for Insider Academy.

## v1

- [Get Started with Insider One](https://academy.insiderone.com/docs/user-guides-welcome.md): Insider One is Insider's AI-powered growth management platform for segmentation, cross-channel personalization, and analytics.
- [Step-by-Step InOne](https://academy.insiderone.com/docs/step-by-step-inone.md): Tours the InOne panel's landing dashboard (Executive Summary Dashboard), navigation menu, Favorites tab, top bar, and campaign listing page actions available.
- [InOne Navigation & Products](https://academy.insiderone.com/docs/inone-navigation-and-products.md): Overview of the InOne left-hand navigation menu and where each product (Messaging, Optimization, Recommendation, Audience) lives.
- [Basic Concepts and Glossary](https://academy.insiderone.com/docs/basic-concepts-and-glossary.md): Defines core Insider One platform terms and metrics, including A/B testing, AOV uplift, CTR, segmentation, spUID, UCD, and Insider Tag, for new users.
- [Give Feedback](https://academy.insiderone.com/docs/give-feedback.md): Explains how to use the Give Feedback option in the InOne panel to leave comments, report bugs with screen recordings, and request new product features.
- [Live Chat](https://academy.insiderone.com/docs/live-chat.md): Explains Live Chat, covering real-time customer support, conversation management, user engagement, agent workflows, and communication features.
- [Create a Support Ticket](https://academy.insiderone.com/docs/create-a-support-ticket.md): Explains how to create a support ticket, covering ticket submission, required details, troubleshooting information, communication, and resolution steps.
- [Ticket Types](https://academy.insiderone.com/docs/ticket-types.md): Details the four Insider One Help Center ticket types (Panel Support, Questions, Integration Support, MindBehind) and the required fields for each request.
- [Insider One Help Center FAQ](https://academy.insiderone.com/docs/insider-one-help-center-faq.md): Answers FAQs about Insider One Help Center: ticket assignment, severity, supported languages, editing requests, cc'ing stakeholders, and reopening tickets.
- [AI Assistant](https://academy.insiderone.com/docs/ai-assistant.md): Explains how to use the Insider One Help Center's AI assistant for quick campaign, reporting, and troubleshooting questions, with example prompts to try.
- [Insider One Campus](https://academy.insiderone.com/docs/insider-one-campus.md): Insider One Campus offers structured learning paths, courses, and certifications to help you learn Insider One products, track progress, and build expertise.
- [Insider One Campus Homepage](https://academy.insiderone.com/docs/insider-one-campus-homepage.md): Learn how to use the Insider One Campus homepage to navigate learning paths, access courses, and quickly find relevant Insider One training content.
- [Insider One Campus Learning Hubs](https://academy.insiderone.com/docs/insider-one-campus-learning-hubs.md): Learn how Insider One Campus Learning Hubs are structured, choose your level (Essentials, Deep Dive, Strategy Hub), and complete learning paths to build product expertise.
- [Insider One Campus My Learning](https://academy.insiderone.com/docs/insider-one-campus-my-learning.md): Use the Insider One Campus My Learning page to track progress, continue courses, view completed content, and manage your skills, badges, and saved learning.
- [Insider One Campus Manager Dashboard](https://academy.insiderone.com/docs/insider-one-campus-manager-dashboard.md): Use the Insider One Campus Manager Dashboard to monitor team progress, track learning activity, and manage performance across learning paths and courses.
- [FAQ about Insider One Campus](https://academy.insiderone.com/docs/faq-about-insider-one-campus.md): Find answers to common questions about Insider One Campus, including how it works, who it is for, and how to start learning and build product expertise.
- [Insider Onboarding Center](https://academy.insiderone.com/docs/insider-onboarding-center.md): Introduces the Insider Onboarding Center, a guided setup flow covering general settings, data planning, and integration steps for new InOne panel accounts.
- [General Settings](https://academy.insiderone.com/docs/general-settings-onboarding-center.md): Covers the Onboarding Center's General Settings step: inviting team members, personal and account settings, business industry, email consent, and cart setup.
- [Initial Website Integration](https://academy.insiderone.com/docs/initial-website-integration-overview.md): Covers the initial website integration process for Insider One, including prerequisites, website tagging, data collection, user identification, validation, and testing.
- [Insider Tag Integration](https://academy.insiderone.com/docs/insider-tag-integration-1.md): Explains how to integrate Insider Tag via Shopify, Google Tag Manager, or source code, plus how to check that the integration is working as it should.
- [Confirmation Page Integration](https://academy.insiderone.com/docs/confirmation-page-integration-1.md): Explains how to integrate and test Insider One's Confirmation Page tracking via source code or Google Tag Manager to accurately count all conversions.
- [Insider Tool Extension Setup](https://academy.insiderone.com/docs/insider-tool-extension-setup-1.md): Explains why and how to install the Insider Chrome Extension, which Action Builder needs for a smoother, more error-free campaign design workflow now.
- [Google Analytics Event Configuration](https://academy.insiderone.com/docs/google-analytics-event-configuration-1.md): Explains how to configure Google Analytics 4 events in Insider One's onboarding center to monitor Insider One's data inside your GA4 reports properly.
- [User Data Planning](https://academy.insiderone.com/docs/user-data-planning.md): Covers user data planning for Insider One, including defining user attributes and events, mapping identifiers, planning data collection, and preparing data for integration.
- [Design Your Data Plan](https://academy.insiderone.com/docs/design-your-data-plan-1.md): Explains how to design a data tracking plan by defining business objectives, use cases, events, event parameters, and consistent user attribute names.
- [Plan Your Use Case](https://academy.insiderone.com/docs/plan-your-use-case-1.md): Explains the Use Case Planner: selecting or creating use cases, then managing their priority, channel, and ownership, and reviewing data requirements.
- [Plan Your User Data](https://academy.insiderone.com/docs/plan-your-user-data-1.md): Explains the User Data Planning steps: uploading data, use case data mapping, identifiers, data sources, and confirming the plan for Insider's review.
- [Data Name Upload](https://academy.insiderone.com/docs/data-name-upload-1.md): Explains Data Name Upload, which lets you bulk-upload events, attributes, and parameters via XLS or XLSX instead of entering data manually one by one.
- [User Data Integrations](https://academy.insiderone.com/docs/user-data-integrations.md): Covers Insider One user data integrations for importing and syncing customer attributes and events from external platforms to support segmentation and personalization.
- [Custom User Data](https://academy.insiderone.com/docs/custom-user-data-1.md): Covers the Custom User Data page: reviewing custom events, parameters, and attributes, marking PII, and registering them in Insider's metadata layers.
- [Data Integration Progress](https://academy.insiderone.com/docs/data-integration-progress-1.md): Explains the Data Integration Progress page: tracking source statuses, integration methods, and quick access links for each selected data source type.
- [Web SDK Integration Wizard](https://academy.insiderone.com/docs/web-sdk-integration-wizard-1.md): Explains the Web SDK Integration Wizard: reviewing planned user data, choosing an integration method, and configuring Google Tag Manager tag settings.
- [Mobile App Integration Guide](https://academy.insiderone.com/docs/mobile-app-integration-guide-1.md): Mobile app Integration Guide walks you through installing Insider's Mobile SDK to track in-app behavior on iOS, Android, React Native, and Flutter.
- [Upsert User Data API Integration Wizard](https://academy.insiderone.com/docs/upsert-user-data-api-integration-wizard-2.md): Explains the Upsert User Data API Integration Wizard: generating API keys, configuring headers, customizing request payloads, and handling API errors.
- [Static Segment Upload Guide](https://academy.insiderone.com/docs/static-segment-upload-guide-1.md): Explains the Static Segment Upload Guide: downloading required user attributes, and uploading a CSV file to create a fixed, targeted audience segment.
- [External Platform Integration Guide](https://academy.insiderone.com/docs/external-platform-integration-guide-1.md): Explains the External Platform Integration Guide: connecting Insider One to platforms such as Tealium, Mixpanel, or Amplitude via the Integration Hub.
- [Data Validation](https://academy.insiderone.com/docs/insider-one-data-validation.md): Covers Insider One Data Validation, including validating website integration data, checking user attributes and events, identifying data issues, and verifying implementation accuracy.
- [Rules Validation](https://academy.insiderone.com/docs/missing-data-validation-1.md): Explains Rules Validation: defining Missing Data, Abnormal Volume Change, and Volume Threshold rules that catch data anomalies before campaigns break.
- [Email Channel Setup](https://academy.insiderone.com/docs/developer-guide-email-channel-setup.md): Set up Insider One's Email channel with the 7-step Setup Wizard: IP assignment, domain verification, tracking links, warm-up, and test delivery.
- [Key Email Information](https://academy.insiderone.com/docs/key-email-information-2.md)
- [IP Address Assignment](https://academy.insiderone.com/docs/ip-address-assignment-1.md)
- [Domain Management](https://academy.insiderone.com/docs/domain-management-2.md): Verify sender domains for Email: DNS records, Postmaster Tool setup, and sender address configuration for reliable delivery.
- [Domain Submission](https://academy.insiderone.com/docs/domain-submission-2.md)
- [DNS Records Configuration](https://academy.insiderone.com/docs/dns-records-configuration-2.md)
- [Automatic DNS Records Configuration](https://academy.insiderone.com/docs/automatic-dns-records-configuration-1.md)
- [Postmaster Tool Setup](https://academy.insiderone.com/docs/postmaster-tool-setup-2.md)
- [Sender Address Setup](https://academy.insiderone.com/docs/sender-address-setup-2.md)
- [Tracking Link Management](https://academy.insiderone.com/docs/tracking-link-management-2.md): Configure tracking links in Insider One emails, Link Shortener, Branded Links, and Universal Links to boost CTR, trust, and deliverability.
- [Email Link Branding Setup](https://academy.insiderone.com/docs/email-link-branding-setup-2.md): How to set up Link Branding in Insider One so email tracking links use your own domain instead of a third-party one.
- [Email Universal Link Setup](https://academy.insiderone.com/docs/email-universal-link-setup-3.md): Explains how to set up a Universal Link so email links open your Android or iOS app directly instead of a browser, covering DNS, SSL, and asset files.
- [Advanced: Google Cloud Setup for Link Branding SSL](https://academy.insiderone.com/docs/advanced-google-cloud-setup-for-link-branding-ssl-2.md)
- [Email Subscribers](https://academy.insiderone.com/docs/email-subscribers-2.md): Covers how Email Subscribers work in Insider One, including subscriber status, email opt-in and opt-out behavior, subscription updates, and subscriber management.
- [Email Subscriber Base](https://academy.insiderone.com/docs/email-subscriber-base-2.md): Explains the Email Subscriber Base, covering opt-in collection methods, reachable users, consent requirements, identity mapping, and deliverability.
- [Unsubscription Management](https://academy.insiderone.com/docs/unsubscription-management-2.md)
- [Warm-Up Planning](https://academy.insiderone.com/docs/warm-up-planning-2.md): Covers how to plan email warm-up in Insider One, including sending volumes, audience selection, scheduling, engagement, and gradual reputation building.
- [Automated Email Warm-Up](https://academy.insiderone.com/docs/automated-email-warm-up-3.md): This guide explains how to configure automated warm-up.
- [Test Email Setup](https://academy.insiderone.com/docs/test-email-setup-2.md)
- [Email Opt-in Integration](https://academy.insiderone.com/docs/email-opt-in-integration.md): Covers how to integrate email opt-in data with Insider One, including subscriber updates, consent status, API implementation, and subscription management.
- [Web Push Channel Setup](https://academy.insiderone.com/docs/developer-guide-web-push-channel-setup.md): Covers how to set up the Web Push channel in Insider One, including domain configuration, service workers, SDK integration, subscription, and implementation testing.
- [Web Push Opt-in Configuration](https://academy.insiderone.com/docs/web-push-opt-in-configuration-2.md): Explains how to configure Web Push opt-in in Insider One: choosing Native or Custom opt-in based on HTTPS support and designing the prompt's contents.
- [Service Worker Integration](https://academy.insiderone.com/docs/service-worker-integration-2.md): Explains how to install the Service Worker file required for Insider One's Web Push browser notifications.
- [Web Push Setup Finalization](https://academy.insiderone.com/docs/web-push-setup-finalization-2.md): Explains how to activate, test, and confirm your Insider One's Web Push setup, including a full list of common Service Worker errors, and their fixes.
- [SMS Channel Setup](https://academy.insiderone.com/docs/developer-guide-sms-channel-setup.md): Covers how to set up the SMS channel in Insider One, including account configuration, sender registration, opt-in and opt-out setup, testing, and launch requirements.
- [Account Registration](https://academy.insiderone.com/docs/account-registration.md)
- [Account Verification](https://academy.insiderone.com/docs/account-verification.md)
- [Target Audience Setup](https://academy.insiderone.com/docs/target-audience-setup.md)
- [SMS Opt-in Integration](https://academy.insiderone.com/docs/sms-opt-in-integration-guide.md): SMS Integration reference. Learn how to integrate Insider’s SMS features—set up user objects, collect opt-ins, and manage phone data for messaging.
- [New SMS Channel Setup](https://academy.insiderone.com/docs/developer-guide-new-sms-channel-setup.md): Covers the SMS Onboarding Wizard: consent settings, sender registration by country, transactional setup, testing, and country-specific requirements.
- [SMS Setup Overview](https://academy.insiderone.com/docs/new-sms-setup-overview-1.md): Covers the SMS onboarding wizard overview: registration responsibilities, typical timelines, required documents, and country-specific flows.
- [SMS Consent Settings](https://academy.insiderone.com/docs/new-sms-consent-settings-1.md): Covers SMS Consent Settings: choosing Single vs Double Opt-in, submitting Double Opt-in requests, and markets requiring it by law.
- [SMS Subscribers](https://academy.insiderone.com/docs/new-sms-subscribers-1.md): Covers the SMS Subscribers setup step: Subscriber Base collection methods, Turkey's IYS integration requirement, and Unsubscription Management.
- [SMS Country Settings](https://academy.insiderone.com/docs/new-sms-country-settings-1.md): Covers SMS Country Settings: registration statuses, status-based next actions, requesting new countries, and email notifications.
- [Account Registration](https://academy.insiderone.com/docs/developer-guide-new-sms-account-registration-1.md)
- [Sender Submission](https://academy.insiderone.com/docs/new-sms-sender-submission-1.md): Covers Sender Submission for SMS registration: message type, sender types by country, Turkey and US-specific rules, and best practices.
- [Opt-in Method Definition](https://academy.insiderone.com/docs/new-sms-opt-in-method-definition-1.md): Covers Opt-in Method Definition for SMS registration: keyword and confirmation message fields, Double Opt-in setup, and common mistakes.
- [Opt-out Method Definition](https://academy.insiderone.com/docs/new-sms-opt-out-method-definition-1.md): Covers Opt-out Method Definition for SMS registration: keyword and confirmation fields, unsubscribe links, best practices, and common mistakes.
- [SMS Content Definition](https://academy.insiderone.com/docs/new-sms-content-definition-1.md): Covers SMS Content Definition for registration: sample messages by use case, strong-sample requirements, character limits, and common mistakes.
- [Volume and Frequency](https://academy.insiderone.com/docs/new-sms-volume-and-frequency-1.md): Covers Volume and Frequency for SMS registration: monthly volume estimates, campaign frequency, peak period planning, and sending-hour restrictions.
- [Business Information](https://academy.insiderone.com/docs/new-sms-business-information-1.md): Covers Business Information for SMS registration: legal entity details, website requirements, IYS registration for Turkey, and country-specific fields.
- [Document Upload](https://academy.insiderone.com/docs/new-sms-document-upload-1.md): Covers Document Upload for SMS registration: required documents by country, Turkey's KEP submission, automatic checks, and fixing rejected files.
- [Registration Confirmation](https://academy.insiderone.com/docs/new-sms-registration-confirmation-1.md): Covers Registration Confirmation for SMS setup: final review, submitting for approval, per-sender review status, and handling rejections.
- [Transactional SMS Setup](https://academy.insiderone.com/docs/new-transactional-sms-setup-1.md): Covers Transactional SMS Setup: generating and securing the API key, IP authorization, the request body, and common mistakes.
- [Test SMS Setup](https://academy.insiderone.com/docs/new-test-sms-setup-1.md): Covers Test SMS Setup: testing Transactional and Promotional senders, confirmation checklist, and troubleshooting delivery and error issues.
- [Registration in Form-Based Countries](https://academy.insiderone.com/docs/new-sms-registration-in-form-based-countries-1.md): Covers form-based SMS registration for countries outside Türkiye, the US, and Australia: the registration form flow and handling rejections.
- [FAQ for New SMS Channel Setup](https://academy.insiderone.com/docs/new-faq-for-new-sms-channel-setup-1.md): Covers SMS setup FAQs: registration methods, country statuses, timelines, document checks, sender types, and Turkey/US/Australia requirements.
- [WhatsApp Channel Setup](https://academy.insiderone.com/docs/developer-guide-whatsapp-channel-setup.md): Covers how to set up the WhatsApp channel in Insider One, including account configuration, sender setup, templates, opt-in requirements, testing, and launch.
- [Create your WhatsApp Business Account](https://academy.insiderone.com/docs/create-your-whatsapp-business-account-2.md): Create your WhatsApp Business Account reference. Learn how to set up and verify your WhatsApp Business account in Insider to start messaging customers.
- [Official WhatsApp Business Account](https://academy.insiderone.com/docs/official-whatsapp-business-account-2.md): Official WhatsApp Business Account reference. Learn how to register, verify, and manage your WhatsApp Business Account within Insider for secure messaging.
- [Multi-Number Support on a Single Panel for WhatsApp](https://academy.insiderone.com/docs/multi-number-support-on-a-single-panel-for-whatsapp-2.md): Manage multiple WhatsApp phone numbers under the same WABA from a single Insider One panel. Learn how to add numbers, create campaigns, configure webhooks, track analytics, and monitor performance for each number individually.
- [WhatsApp Subscriber Collection](https://academy.insiderone.com/docs/whatsapp-subscriber-collection-3.md): Covers how to collect WhatsApp subscribers in Insider One, including opt-in methods, lead collection templates, consent requirements, and subscriber management.
- [Meta’s New Opt-In Policy and GDPR Compliance](https://academy.insiderone.com/docs/metas-new-opt-in-policy-and-gdpr-compliance-1.md): Understand Meta’s updated WhatsApp opt-in policy and learn GDPR compliance best practices, consent requirements, and new opt-out mechanisms for marketing messages.
- [WhatsApp: CSV Upload via Saved Segments](https://academy.insiderone.com/docs/whatsapp-csv-upload-via-saved-segments-1.md): Upload CSV files via Saved Segments to add WhatsApp subscribers in bulk, manage opt-ins, and keep your audience lists up to date.
- [WhatsApp: Lead Collection Templates](https://academy.insiderone.com/docs/whatsapp-lead-collection-templates-1.md): Covers WhatsApp lead collection templates in Insider One, including Pick a Gift, Sticky and Inline Opt-in, and Tap & Join for subscriber collection.
- [WhatsApp: Text to Opt-in](https://academy.insiderone.com/docs/whatsapp-text-to-opt-in-2.md): Covers how WhatsApp Text to Opt-in works in Insider One, including keyword-based subscriptions, opt-in configuration, automated responses, and subscriber collection.
- [WhatsApp Opt-in Integration](https://academy.insiderone.com/docs/whatsapp-opt-in-integration-guide.md): WhatsApp Opt-in Integration reference. Learn how to capture user consent for WhatsApp messaging in Insider and maintain compliance with WhatsApp requirements.
- [Launch Your First WhatsApp Campaign](https://academy.insiderone.com/docs/launch-your-first-whatsapp-campaign-1.md)
- [Product Catalog Data Planning](https://academy.insiderone.com/docs/product-catalog-data-planning-2.md): Explains Insider One's Product Catalog Data Planning step: choosing a feed type, defining product attributes, organizing categories, and your locales.
- [Product Catalog Integration](https://academy.insiderone.com/docs/product-catalog-integration-2.md): Explains Insider One's Product Catalog Integration step: choosing XML, Clickstream, or a Catalog API, mapping attributes, and validating catalog data.
- [Recommendation Setup](https://academy.insiderone.com/docs/recommendation-setup-1.md): Covers Recommendation Setup: configuring Product Variant Exclusions, Dynamic Values, and Recommendation Algorithms before Smart Recommender campaigns.
- [Eureka Setup](https://academy.insiderone.com/docs/developer-guide-eureka-setup.md): Covers how to set up Eureka in Insider One, including SDK integration, campaign configuration, strategy assignment, data requirements, testing, and implementation checks.
- [Locale Selection](https://academy.insiderone.com/docs/locale-selection-1.md): Covers Locale Selection, the first Eureka Setup step: choosing a locale with completed Product Catalog Integrations, pre-selected for a single locale.
- [Smart Variant Groups](https://academy.insiderone.com/docs/smart-variant-groups-1.md): Explains Smart Variant Groups: grouping product variants by group_code into one listing and defining Distinctive Attributes, such as colors and sizes.
- [Sorting Options](https://academy.insiderone.com/docs/sorting-options-1.md): Covers Sorting Options in Eureka Setup: default Relevancy plus Stock-Revenue sorting, and how to activate, rename, reorder, or add attribute sortings.
- [Facets](https://academy.insiderone.com/docs/facets.md): Explains Facets in Eureka Setup: attributes chosen during Data Planning that let users filter search results, and how to reorder, edit or remove them.
- [Review and Start Indexing](https://academy.insiderone.com/docs/review-and-start-indexing-1.md): Covers Review and Start Indexing: reviewing locale, Smart Variant Groups, sorting, and facets before indexing, which locks those settings for 30 mins.
- [Searchable Attributes](https://academy.insiderone.com/docs/searchable-attributes-1.md): Explains Searchable Attributes in Eureka Setup: which attributes are included in your site's search, and how you add, edit, or remove them, as needed.
- [Eureka Setup Finalization](https://academy.insiderone.com/docs/eureka-setup-finalization-1.md): Covers Eureka Setup Finalization: completing the Onboarding Center flow, accessing Eureka Settings, and configuring additional locales past the first.
- [Registration and Settings](https://academy.insiderone.com/docs/registration-and-settings.md): Introduces InOne account and panel settings, covering sign-on, two-factor authentication, user and group management, GDPR compliance, and Mobile App settings.
- [User and Group Management](https://academy.insiderone.com/docs/user-and-group-management-overview.md): Introduces User and Group Management in InOne, covering role assignment, group-based access, invitations, domain whitelisting, and account recovery topics.
- [User Management](https://academy.insiderone.com/docs/user-management.md): Covers InOne User Management: user statuses, the six user roles, access levels, editing users, resetting 2FA, exporting users, and domain whitelisting.
- [User Domain Whitelisting](https://academy.insiderone.com/docs/user-domain-whitelisting.md): Explains User Domain Whitelisting, which restricts InOne panel access to approved email domains and immediately revokes access when a domain is removed.
- [Group Management](https://academy.insiderone.com/docs/group-management.md): Explains Group Management, which separates campaign and analytics visibility by team for Architect, Web Push, OnSite, SMS, WhatsApp, and Mobile App products.
- [Invite a New User](https://academy.insiderone.com/docs/invite-a-new-user.md): Walks through inviting a new InOne user: assigning a role, group, PII access, temporary access expiry, and product restrictions before sending the invite.
- [Receiving no Invitation Email](https://academy.insiderone.com/docs/receiving-no-invitation-email.md): Troubleshoots missing InOne invitation emails, covering spam folders, mail server whitelisting, firewall blocks, and how to resend an expired invitation.
- [User Operations](https://academy.insiderone.com/docs/user-operations.md): Explains how InOne Administrators edit a registered user's name, role, and panel access settings, or delete a user, from the User Management edit modal.
- [Locked User Recovery](https://academy.insiderone.com/docs/locked-user-recovery.md): Explains InOne's account lockout after six failed login attempts, the two-hour block, password-reset recovery flow, and permanent lockout after three blocks.
- [FAQ about User Management](https://academy.insiderone.com/docs/faq-about-user-management.md): Answers FAQs about InOne User Management: login failures, expired invitations, temporary access, locked accounts, and resetting two-factor authentication.
- [Create Your InOne Account](https://academy.insiderone.com/docs/create-your-inone-account.md): Walks through completing InOne registration from an invitation email: finding the link, setting a name and password, and logging in within 7 days total.
- [Log in to Your InOne Account](https://academy.insiderone.com/docs/log-into-inone-account.md): Explains how to log in to your InOne account at inone.useinsider.com, reset a forgotten password, and what happens after six failed login attempts occur.
- [Two-Factor Authentication (2FA)](https://academy.insiderone.com/docs/two-factor-authentication.md): Explains mandatory InOne two-factor authentication: setup with an authenticator app, backup codes, login flow, and how administrators reset a user's 2FA.
- [FAQ about Two-Factor Authentication (2FA)](https://academy.insiderone.com/docs/faq-about-two-factor-authentication-2fa.md): Answers FAQs about InOne two-factor authentication: disabling it, resetting as an admin or non-admin, code mismatches, backup codes, and device changes.
- [Single Sign-On (SSO)](https://academy.insiderone.com/docs/single-sign-on.md): Access multiple applications with one set of login credentials (e.g., your username and password)
- [Azure Active Directory Configuration for SSO](https://academy.insiderone.com/docs/azure-active-directory-configuration-for-sso.md): Insider One's Azure AD SSO guide covers AD-SSO setup: enabling SAML, uploading Azure metadata, mapping attributes, and enforcing SSO login.
- [SSO and SCIM Configuration for Jumpcloud](https://academy.insiderone.com/docs/sso-and-scim-configuration-for-jumpcloud.md): This guide lists the actions you need to complete to configure SSO and SCIM for Jumpcloud.
- [SSO and SCIM Configuration for Okta](https://academy.insiderone.com/docs/sso-and-scim-configuration-for-okta.md): This guide lists the actions you need to complete to configure SSO and SCIM for Okta.
- [SSO Configuration for Onelogin](https://academy.insiderone.com/docs/sso-configuration-for-onelogin.md): Covers configuring SAML-based SSO for Insider in Onelogin, including application setup, metadata upload, connection testing, and adding new IdP users.
- [SSO Configuration for CyberArk](https://academy.insiderone.com/docs/sso-configuration-for-cyberark.md): This guide lists the actions you need to complete to configure SSO for CyberArk.
- [SSO Configuration for IBM Verify](https://academy.insiderone.com/docs/sso-configuration-for-ibm-verify.md): This guide lists the actions you need to complete to configure SSO for IBM Verify.
- [SCIM/User Provisioning/Role Management for Azure AD](https://academy.insiderone.com/docs/scim-user-provisioning-role-management-for-azure-ad.md): Configuration steps for SCIM, user provisioning, and role management for Azure AD
- [Troubleshooting SSO Errors](https://academy.insiderone.com/docs/troubleshooting-sso-errors.md): This guide covers troubleshooting steps for SSO errors.
- [Insider One's Commitment to End Users' Rights](https://academy.insiderone.com/docs/insider-ones-commitment-to-end-users-rights.md): Insider One helps partners meet GDPR data subject rights, including SAR and deletion requests, through REST APIs like Delete PII and Delete Profile.
- [Inone Settings](https://academy.insiderone.com/docs/inone-settings-all.md): Lists InOne Settings categories: Personal, Account, Branding, Integration, Security, Analytics, Advanced, Conversion Duration, and Email Settings tab.
- [Personal Settings](https://academy.insiderone.com/docs/inone-personal-settings.md): Covers InOne Personal Settings: changing your account password, setting the panel display language, and managing two-factor authentication backup codes.
- [Account Settings](https://academy.insiderone.com/docs/inone-account-settings.md): Covers InOne Account Settings: Partner Name and ID, default campaign language, time zone, currency, website URLs, and customer service email configuration.
- [Branding Settings](https://academy.insiderone.com/docs/branding-settings.md): Covers InOne Branding Settings: uploading your logo and icon, adding custom fonts with fallback options, and defining typography and brand color themes.
- [Integration Settings](https://academy.insiderone.com/docs/inone-integration-settings.md): Covers InOne Integration Settings: Insider Tag script and Script Integrity, ad platform integrations, OAuth 2.0 credentials, and API key IP restrictions.
- [Security](https://academy.insiderone.com/docs/inone-security-settings.md): Covers InOne's security settings: restrict login by domain or IP, set up Single Sign-On, and download Panel Access Logs of who logged in and when.
- [Google Analytics Settings](https://academy.insiderone.com/docs/google-analytics-settings.md): Covers InOne Google Analytics Settings: Google Tag Manager macro names, non-interaction sessions, the purchase confirmation event, and custom tracker names.
- [Advanced Settings](https://academy.insiderone.com/docs/inone-advanced-settings.md): Covers InOne Advanced Settings: channel frequency capping, tracking parameters, notification display limits, coupon security, exit intent, and re-eligibility.
- [Conversion Duration Settings](https://academy.insiderone.com/docs/conversion-duration-settings.md): Explains Conversion Duration Settings, which set default goal-attribution windows per product: Web Push, SMS, WhatsApp, Smart Recommender, Eureka, Architect.
- [Email Settings](https://academy.insiderone.com/docs/inone-email-settings.md): Covers InOne Email Settings: goal conversion duration, double opt-in, webhook for email events, email throttling, RSS feeds, and Central Bounce suppression.
- [Mobile App Settings](https://academy.insiderone.com/docs/mobile-app-settings.md): Mobile app settings
- [General](https://academy.insiderone.com/docs/mobile-app-settings-general.md): Covers General Mobile App Settings in Insider One, including app configuration, platform details, push notification settings, credentials, and SDK setup.
- [Integrations](https://academy.insiderone.com/docs/mobile-app-settings-integrations.md): Integration-related settings for mobile app
- [Push Certificates](https://academy.insiderone.com/docs/mobile-app-settings-push-certificates.md): Push certificate settings help you configure your push certificates for iOS, Android, and Huawei.
- [Delivery and Conversion](https://academy.insiderone.com/docs/mobile-app-settings-delivery-and-conversion.md): Covers mobile app Delivery and Conversion settings, including global frequency capping, message delivery throttling, and default conversion durations.
- [Channels and Threads](https://academy.insiderone.com/docs/mobile-app-settings-channels-threads.md): You can create Android channels in addition to your default channel to group your push notifications under one channel.
- [Custom Fonts](https://academy.insiderone.com/docs/mobile-app-settings-custom-fonts.md): Covers how to add and configure custom fonts for Insider One Mobile App campaigns, including font setup, file requirements, platform support, and usage.
- [User Profiles](https://academy.insiderone.com/docs/user-profiles-overview.md): User Profiles shows a single, unified view of each customer's data from web, mobile, CRM, and email in Insider One.
- [Manage a User Profile](https://academy.insiderone.com/docs/manage-a-user-profile.md): Explains managing the User Profiles listing page: PII visibility rules, searching and filtering users, bulk upsert effects, exports, and static segments.
- [Elements of a User Profile](https://academy.insiderone.com/docs/elements-of-a-user-profile.md): Details the User Profile page's Overview, Events, and Analytics tabs, covering PII, predictive segments, milestones, product history, and consent changes.
- [Unified Customer Database](https://academy.insiderone.com/docs/unified-customer-database-ucd.md): Insider One's Unified Customer Database (UCD) unifies events and attributes into one user profile per customer, replacing scattered customer records.
- [Audience and Segments](https://academy.insiderone.com/docs/audience-segments-overview.md): Users and Segments overview. Learn how Insider defines, groups, and manages user profiles and audience segments for targeting and personalization.
- [Segments](https://academy.insiderone.com/docs/segments.md): Introduces campaign segmentation in InOne, covering Dynamic, Static, Onsite, Predictive, RFM, and Web segment categories used to target recipient groups.
- [Dynamic Segments](https://academy.insiderone.com/docs/dynamic-segments.md): Explains Dynamic Segments: audience groups that auto-update from event and attribute rules, covering creation, editing, exporting, and remarketing sync.
- [Nested Segments](https://academy.insiderone.com/docs/nested-segments.md): Explains Nested Segments, which let you combine segment groups with AND/OR logic inside a Dynamic Segment to build more precise, layered targeting rules.
- [Exclude a Dynamic Segment](https://academy.insiderone.com/docs/exclude-a-dynamic-segment.md): Explains Dynamic Segment Exclusion, which removes predefined user groups from a campaign's Recipient step audience, reusable across up to 10 segments.
- [Smart Segment Creator](https://academy.insiderone.com/docs/smart-segment-creator-1.md): Explains Smart Segment Creator, an AI tool that turns plain-language prompts into structured Dynamic Segment filters you can preview, edit, and reuse.
- [Segment Conditions](https://academy.insiderone.com/docs/segment-conditions.md): Documents Segment Conditions: the Boolean, String, Date, and Number operators available for filtering users, with up to 3 groups and 15 conditions each.
- [Segment Analytics](https://academy.insiderone.com/docs/segment-analytics.md): Explains Segment Analytics, which tracks up to 10 Dynamic Segments' daily user counts and growth rate in an interactive trend chart and growth data table.
- [Static Segments](https://academy.insiderone.com/docs/static-segments.md): Explains Static Segments, fixed CSV-uploaded user lists that don't auto-update, covering creation, identifier matching, upload errors, and reachability.
- [Interpret the User Upload Summary Email](https://academy.insiderone.com/docs/interpret-the-upload-summary-email.md): Explains how to read the CSV upload summary email, covering identifier, format, and duplicate error messages and how to fix each rejected record type.
- [First-Party Segments](https://academy.insiderone.com/docs/first-party-segments.md): Learn how First-Party Segments (FPS) let you target users based on custom attribute values stored in cookies and local storage, and how to create one.
- [Remarketing Segments](https://academy.insiderone.com/docs/remarketing-segments.md): Remarketing Segments sync Insider One's Dynamic Segments with Google Ads, Facebook Ads, and TikTok Ads for precise, behavior-driven ad targeting.
- [Google Ads Remarketing Segment](https://academy.insiderone.com/docs/google-ads-remarketing-segment.md): Covers connecting Google Ads to Insider One, syncing Dynamic Segments as Customer Match audiences via SHA-256-hashed identifiers, eligibility, and daily sync.
- [FAQ about Google Ads Remarketing Segment](https://academy.insiderone.com/docs/faq-about-google-ads-remarketing-segment.md): Answers FAQs on Google Ads Remarketing Segments in Insider One: token expiration, sync timing, audience size thresholds, and account permission issues.
- [Facebook Ads (Meta) Remarketing Segment](https://academy.insiderone.com/docs/facebook-ads-meta-remarketing-segment.md): Covers connecting Facebook (Meta) Ads to Insider One, syncing Dynamic Segments as SHA-256-hashed Custom Audiences, required permissions, and daily sync.
- [FAQ about Facebook Ads (Meta) Remarketing Segments](https://academy.insiderone.com/docs/faq-about-facebook-ads-meta-remarketing-segments.md): Answers FAQs on Facebook (Meta) Ads Remarketing Segments in Insider One: token refresh, sync timing, audience/batch limits, and improving match rates.
- [TikTok Ads Remarketing Segment](https://academy.insiderone.com/docs/tiktok-ads-remarketing-segment.md): Covers connecting TikTok Ads to Insider One, syncing Dynamic Segments as SHA-256-hashed audiences via email/phone matching, permissions, and daily sync.
- [FAQ about TikTok Ads Remarketing Segment](https://academy.insiderone.com/docs/faq-about-tiktok-ads-remarketing-segment.md): Answers FAQs on TikTok Ads Remarketing Segments in Insider One: token expiry, sync timing, minimum audience thresholds, and matching-rate limitations.
- [Common Errors and Required Actions for Remarketing Ad Audiences](https://academy.insiderone.com/docs/common-errors-and-required-actions-for-remarketing-ad-audiences.md): Lists common Ad Audience sync errors for Facebook (Meta), Google, and TikTok in Insider One: auth, account status, policy, and sync failures, with fixes.
- [OnSite Segments](https://academy.insiderone.com/docs/onsite-segments-overview.md): OnSite Segments let you target users with precisely predefined criteria, like form abandonment, for consistent, efficient campaign segmentation.
- [Create an Onsite Segment](https://academy.insiderone.com/docs/create-an-onsite-segment.md): Learn how to create an Onsite Segment in Insider One by setting rules, selecting segments, and scheduling activation dates for your campaigns.
- [Predefined Segments](https://academy.insiderone.com/docs/predefined-segments-overview.md): Predefined Segments let you target users instantly using ready-made use cases like Cart Abandonment, Purchase, Lead Generation, and App Lifecycle.
- [Predefined Segments: Cart Abandonment](https://academy.insiderone.com/docs/predefined-segments-cart-abandonment.md): The Cart Abandonment segment targets users who added items to cart but didn't purchase, helping you re-engage high-intent shoppers and boost conversions.
- [Predefined Segments: Browse Abandonment](https://academy.insiderone.com/docs/predefined-segments-browse-abandonment.md): The Browse Abandonment segment targets users who viewed product pages without adding to cart, helping you re-engage interested but inactive shoppers.
- [Predefined Segments: Channel Interactions](https://academy.insiderone.com/docs/predefined-segments-channel-interactions.md): The Channel Interactions segment targets users by campaign or journey engagement across Web Push, Email, SMS, WhatsApp, App Push, and InApp channels.
- [Predefined Segments: Lead Generation](https://academy.insiderone.com/docs/predefined-segments-lead-generation.md): The Lead Generation segment targets users who submitted lead forms via Web or Mobile App Lead Collection campaigns, filterable by campaign and variant.
- [Predefined Segments: Purchase](https://academy.insiderone.com/docs/predefined-segments-purchase.md): The Purchase segment targets users by completed or missed purchases, letting you re-engage inactive customers or upsell active ones by product attributes.
- [Predefined Segments: User Sign-Up](https://academy.insiderone.com/docs/predefined-segments-user-sign-up.md): The User Sign-Up segment targets users based on website sign-up status, helping you onboard new registrants or re-target non-signed-up visitors.
- [Predefined Segments: First Time/Last Time Open](https://academy.insiderone.com/docs/predefined-segments-first-timelast-time-open.md): The First Time/Last Time Open segment targets mobile app users by their first or most recent app open within a defined time period.
- [Predefined Segments: App Lifecycle](https://academy.insiderone.com/docs/predefined-segments-app-lifecycle.md): The App Lifecycle segment targets users by mobile app install status — recently installed, still installed, or uninstalled — updated daily.
- [Predefined Segments: Call an API Status](https://academy.insiderone.com/docs/predefined-segments-call-an-api-status.md): The Call an API Status segment targets users by the success or failure of Call an API requests sent to external tools within a defined time period.
- [Standard Segments](https://academy.insiderone.com/docs/standard-segments.md): Standard Segments target users by existing attributes or past interactions, from purchasing and visiting behavior to attributes, events, and location.
- [Standard Segments: Purchasing Behavior](https://academy.insiderone.com/docs/standard-segments-purchasing-behavior.md): The Purchasing Behavior segment targets users by shopping frequency, amount, and product category using historical purchase data for personalized offers.
- [Standard Segments: Visiting Behavior](https://academy.insiderone.com/docs/standard-segments-visiting-behavior.md): The Visiting Behavior segment targets users by their last website visit date, helping you re-engage inactive users or reward loyal visitors.
- [Standard Segments: Attributes](https://academy.insiderone.com/docs/standard-segments-attributes.md): The Attributes segment targets users by default or custom attribute values, like name, email, loyalty tier, or last visited product, from the last 30 days.
- [Standard Segments: Events](https://academy.insiderone.com/docs/standard-segments-events.md): The Events segment targets users based on default or custom events, like page visits or button clicks, using event parameters from the last 30 days.
- [Standard Segments: Data Comparison](https://academy.insiderone.com/docs/standard-segments-data-comparison.md): Data Comparison lets you segment users by comparing two number attributes directly, like Potential vs. Active Listing Count, for precise targeting.
- [Standard Segments: Email Engagement](https://academy.insiderone.com/docs/standard-segments-email-engagement.md): The Email Engagement segment targets users by open and click behavior — Responsive, Engaged, Super-Engaged, Unengaged, or Uninterested — to boost campaigns.
- [Standard Segments: Reachability on Channel](https://academy.insiderone.com/docs/standard-segments-reachability-on-channel.md): The Reachability on Channel segment targets users by whether they're reachable via Web Push, App Push, Email, SMS, WhatsApp, Facebook, or Google.
- [Standard Segments: Annual Occasions](https://academy.insiderone.com/docs/standard-segments-annual-occasions.md): The Annual Occasions segment targets users by recurring dates like birthdays or anniversaries, letting you trigger timely, personalized campaigns.
- [Standard Segments: Device Attributes](https://academy.insiderone.com/docs/standard-segments-device-attributes.md): The Device Attributes segment targets mobile app users by device info like model, OS, and app version collected at the end of each app session.
- [Standard Segments: User Attributes](https://academy.insiderone.com/docs/standard-segments-user-attributes.md): The User Attributes segment targets users by properties like birthday, age, or last purchase amount to enable personalized, persona-based messaging.
- [Standard Segments: Custom Attributes](https://academy.insiderone.com/docs/standard-segments-custom-attributes.md): The Custom Attributes segment targets users by tracked behaviors, like favorited products or category visits, for personalized web campaigns.
- [Standard Segments: Geofence](https://academy.insiderone.com/docs/standard-segments-geofence.md): The Geofence segment targets mobile app users based on arriving at or leaving predefined geographic zones set up in Components > Geofence.
- [Standard Segments: Location](https://academy.insiderone.com/docs/standard-segments-location.md): The Location segment targets users by their last known city or country, determined from their device's IP address, for location-based campaigns.
- [Standard Segments: Unsubscribe Groups](https://academy.insiderone.com/docs/standard-segments-unsubscribe-groups.md): The Unsubscribe Groups segment lets you include or exclude email recipients by unsubscribe group, ensuring campaigns respect user preferences.
- [Predictive Segments](https://academy.insiderone.com/docs/audience-predictive-segments.md): Predictive Segments use AI to forecast behavior, such as purchase likelihood or churn risk, so you can target the right customers automatically.
- [Use Predictive Segments](https://academy.insiderone.com/docs/use-predictive-segments.md): Covers how to use Predictive Segments in Insider One to target users based on predicted behaviors, including purchase, churn, engagement, and conversion likelihood.
- [Introduction to ML-Supported Predictive Segments](https://academy.insiderone.com/docs/machine-learning-supported-predictive-segments.md): Understand machine learning supported Predictive Segments in Insider One to build AI-powered audiences based on user behavior, intent, and engagement patterns.
- [Insider One's Approach to Managing ML Tasks](https://academy.insiderone.com/docs/insider-ones-approach-to-managing-ml-tasks.md): Covers Insider One's approach to managing machine learning tasks, including model training, task orchestration, resource allocation, monitoring, and scalability.
- [Feature Selection Across Verticals on Insider One's ML Platform](https://academy.insiderone.com/docs/feature-selection-across-verticals-on-insider-ones-ml-platform.md): Covers feature selection on Insider One's ML platform, including statistical and variant selection, feature elimination, and recursive model selection.
- [Predictive Segments: Likelihood to Purchase](https://academy.insiderone.com/docs/predictive-segments-likelihood-to-purchase.md): Insider One's Likelihood to Purchase (LTP) predictive segment scores shoppers in real time so you can target hot leads before they leave.
- [Predictive Segments: User Engagement](https://academy.insiderone.com/docs/predictive-segments-user-engagement.md): Learn how to use predictive segments for user engagement in InOne to target high-value audiences and improve campaign performance.
- [Predictive Segments: Customer Lifecycle Status](https://academy.insiderone.com/docs/predictive-segments-customer-lifecycle-status.md): Identify Customer Lifecycle Status in Insider One Predictive Segments to classify users by engagement stage and tailor targeted lifecycle marketing strategies.
- [Predictive Segments: Attribute Affinity](https://academy.insiderone.com/docs/predictive-segments-attribute-affinity.md): Identify Attribute Affinity in Insider One Predictive Segments to target users based on product attributes like brand, category, or color preferences.
- [Predictive Segments: Discount Affinity](https://academy.insiderone.com/docs/predictive-segments-discount-affinity.md): Understand Discount Affinity in Insider One Predictive Segments to identify users likely to purchase with discounts based on past behavior.
- [Predictive Segments vs. Channels](https://academy.insiderone.com/docs/predictive-segments-vs-channels.md): Predictive segments are available on Web Push, App Push, Email, App Templates, Web Templates, SMS, WhatsApp, and Architect products.
- [Use Cases for Predictive Segments](https://academy.insiderone.com/docs/use-cases-for-predictive-segments.md): Learn key use cases for predictive segments in InOne to anticipate customer behavior and engage audiences with targeted, data-driven campaigns.
- [FAQ about Predictive Segments](https://academy.insiderone.com/docs/faq-about-predictive-segments.md): This FAQ page answers questions about predictive segments, covering setup and activation, data requirements, algorithm behavior and limitations, campaign and audience management, and industry specific usage.
- [Integrated Segments](https://academy.insiderone.com/docs/integrated-segments.md): Integrated Segments let you target users with third-party segments synced from external analytics platforms like Mixpanel and Amplitude cohorts.
- [Send Mixpanel Cohorts to Insider One](https://academy.insiderone.com/docs/sending-mixpanel-cohorts-to-insider.md): Learn how to sync Mixpanel cohorts to Insider One, matching users and syncing data to create custom segments usable in your campaigns.
- [Send Amplitude Cohorts to Insider One](https://academy.insiderone.com/docs/sending-amplitude-cohorts-to-insider-1.md): Learn how to sync Amplitude cohorts to Insider One as attributes, so you can target and deliver personalized campaigns to those users.
- [RFM Segments](https://academy.insiderone.com/docs/rfm-segments.md): Create RFM segments in Insider One to group customers by how recently, how often, and how much they buy.
- [RFM Segments: Custom](https://academy.insiderone.com/docs/rfm-segments-custom.md): Learn how to use RFM segments custom in InOne to create tailored customer groups and engage them with personalized, targeted campaigns.
- [RFM Segments: Champions](https://academy.insiderone.com/docs/rfm-segments-champions.md): Learn how to use RFM segments champions in InOne to identify your top customers and tailor high-value campaigns that drive loyalty and engagement.
- [RFM Segments: Loyal Customers](https://academy.insiderone.com/docs/rfm-segments-loyal-customers.md): Learn how to use RFM segments loyal customers in InOne to identify your most valuable audience and tailor campaigns that boost retention and engagement.
- [RFM Segments: Potential Loyalists](https://academy.insiderone.com/docs/rfm-segments-potential-loyalists.md): Learn how to use RFM segments potential loyalists in InOne to identify customers likely to become loyal and engage them with targeted campaigns.
- [RFM Segments: Promising](https://academy.insiderone.com/docs/rfm-segments-promising.md): Learn how to use RFM segments promising in InOne to identify emerging high-value customers and engage them with targeted campaigns.
- [RFM Segments: New Customers](https://academy.insiderone.com/docs/rfm-segments-new-customers.md): Learn how to use RFM segments new customers in InOne to identify recently acquired users and engage them with targeted campaigns to boost retention.
- [RFM Segments: Need Attention](https://academy.insiderone.com/docs/rfm-segments-need-attention.md): Learn how to use RFM segments that need attention in InOne to identify customers requiring engagement and tailor campaigns to boost interaction and retention.
- [RFM Segments: About to Sleep](https://academy.insiderone.com/docs/rfm-segments-about-to-sleep.md): Learn how to use RFM segments about to sleep in InOne to identify soon-to-churn customers and engage them with targeted retention campaigns.
- [RFM Segments: Cannot Lose Them](https://academy.insiderone.com/docs/rfm-segments-cannot-lose-them.md): Learn how to use RFM segments Cannot Lose Them in InOne to identify high-value customers at risk and engage them with targeted retention campaigns.
- [RFM Segments: At Risk](https://academy.insiderone.com/docs/rfm-segments-at-risk.md): Learn how to use RFM segments at risk in InOne to identify customers with declining engagement and re-engage them with targeted campaigns.
- [RFM Segments: Hibernating](https://academy.insiderone.com/docs/rfm-segments-hibernating.md): Learn how to use RFM segments hibernating in InOne to identify inactive customers and re-engage them with tailored campaigns to boost activity.
- [RFM Segments: Lost](https://academy.insiderone.com/docs/rfm-segments-lost.md): Learn how to use RFM segments lost in InOne to identify disengaged customers and reengage them with tailored campaigns to improve retention.
- [Troubleshoot RFM Segment Changes](https://academy.insiderone.com/docs/troubleshoot-rfm-segment-changes.md): Covers why RFM segment sizes change, troubleshooting unexpected shifts, comparing related segments, and available historical data.
- [Web Segments](https://academy.insiderone.com/docs/web-segments.md): Web Segments let you divide users into targeted subgroups — from purchasing and visiting behavior to predictive, RFM, and onsite segments.
- [Web Segments: Predictive Segments](https://academy.insiderone.com/docs/web-segments-predictive-segments.md): Predictive Segments use AI to classify users by purchase likelihood, lifecycle stage, discount affinity, and attribute affinity for smarter targeting.
- [Web Segments: Purchasing Behavior](https://academy.insiderone.com/docs/web-segments-purchasing-behavior.md): The Purchasing Behavior segment targets users by 12 sub-segments covering average order value, total spend, purchase count, and last purchase data.
- [Web Segments: Visiting Behavior](https://academy.insiderone.com/docs/web-segments-visiting-behavior.md): The Visiting Behavior segment targets users by last visit date and new-vs-returning status, using Local Storage data that expires after 365 days.
- [Web Segments: First-Party Segments](https://academy.insiderone.com/docs/web-segments-first-party-segments.md): Covers how to create First-Party Segments in Insider One using Local Storage or cookie values and custom CSV datasets for CRM and cross-channel targeting.
- [On-Site Campaign History](https://academy.insiderone.com/docs/web-segments-onsite-campaign-history.md): The On-Site Campaign History segment targets users by past OnSite interactions — seen, clicked, closed, or not interacted — with prior campaigns.
- [Web Segments: Onsite Segment](https://academy.insiderone.com/docs/web-segments-onsite-segment.md): The Onsite Segment targets users by specific conditions or reusable custom segments, like form abandonment or wishlist activity, for consistent targeting.
- [Web Segments: CRM Attributes](https://academy.insiderone.com/docs/web-segments-crm-attributes.md): The CRM Attributes segment targets users by CRM data like purchase history, spend, and location for offline and cross-channel campaign targeting.
- [Web Segments: RFM](https://academy.insiderone.com/docs/web-segments-rfm.md): RFM Segments score users by Recency, Frequency, and Monetary value into up to 125 groups, identifying VIPs, churn risks, and low-value customers.
- [Web Segments: UCD Segments](https://academy.insiderone.com/docs/web-segments-ucd-segments.md): UCD Segments let Web Templates and Onsite Experiment campaigns target users using Unified Customer Database data instead of browser-based storage.
- [Zero-Copy Segments](https://academy.insiderone.com/docs/zero-copy-segments.md): Insider One's Zero-Copy Segments query your data warehouse directly, a reference-based integration that builds audiences without copying raw data in.
- [FAQ about Mobile Segmentation](https://academy.insiderone.com/docs/faq-about-mobile-segmentation.md): Get answers on mobile segmentation basics — events, attributes, device tokens, UDID, location data, GDPR consent, and predictive segment access.
- [Contacts Management](https://academy.insiderone.com/docs/contacts-management.md): Covers Contacts Management in Insider One, including viewing, searching, filtering, and managing contact profiles, subscription status, attributes, and contact data.
- [Suppressions](https://academy.insiderone.com/docs/suppressions-management.md): Suppressions let recipients opt out of Email, SMS, and WhatsApp messages, protecting deliverability and IP reputation through automated unsubscribe methods.
- [Manage Email Suppressions](https://academy.insiderone.com/docs/manage-email-suppressions.md): Manage Email Suppressions covers Global Unsubscribe, Unsubscribe Groups, Hard/Soft Bounces, Central Bounce, and Invalids to protect email deliverability.
- [Manage SMS Global Unsubscribe](https://academy.insiderone.com/docs/managing-sms-global-unsubscribe.md): Manage SMS Global Unsubscribe lets you import, remove, and export opted-out phone numbers from a global suppression list to stop future SMS sends.
- [Manage WhatsApp Global Unsubscribe](https://academy.insiderone.com/docs/manage-whatsapp-global-unsubscribe.md): Manage WhatsApp Global Unsubscribe lets you import, remove, and export opted-out phone numbers from a global suppression list to stop WhatsApp sends.
- [Audience Analytics](https://academy.insiderone.com/docs/audience-analytics.md): Audience Analytics shows key metrics — known/unknown users, channel reachability, revenue, top events, and locations — for any segment in Insider One.
- [Upload History](https://academy.insiderone.com/docs/upload-history-launch-step.md): Track the status of your recently uploaded lists, such as contact lists, static segments, or suppression pages.
- [Campaign Management](https://academy.insiderone.com/docs/campaign-management.md)
- [Email](https://academy.insiderone.com/docs/email-channel.md): Covers the Insider One Email channel, including campaign types, email creation, personalization, deliverability, subscriber management, analytics, and optimization.
- [Getting Started with Email](https://academy.insiderone.com/docs/email-getting-started.md)
- [How to create an email](https://academy.insiderone.com/docs/how-to-create-an-email.md): Explains how to create an email, covering campaign setup, content creation, personalization, audience selection, testing, and message delivery.
- [Email Channel Setup](https://academy.insiderone.com/docs/getting-started-with-email-channel-setup.md): Set up Insider One's Email channel with the 7-step Setup Wizard: IP assignment, domain verification, tracking links, warm-up, and test delivery.
- [Key Email Information](https://academy.insiderone.com/docs/key-email-information-1.md)
- [IP Address Assignment](https://academy.insiderone.com/docs/ip-address-assignment-2.md)
- [Domain Management](https://academy.insiderone.com/docs/domain-management-1.md): Covers Domain Management in Insider One, including adding and verifying domains, configuring DNS records, managing domain status, and completing domain setup.
- [Domain Submission](https://academy.insiderone.com/docs/domain-submission-1.md)
- [DNS Records Configuration](https://academy.insiderone.com/docs/dns-records-configuration-1.md)
- [Automatic DNS Records Configuration](https://academy.insiderone.com/docs/automatic-dns-records-configuration-2.md)
- [Postmaster Tool Setup](https://academy.insiderone.com/docs/postmaster-tool-setup-1.md)
- [Sender Address Setup](https://academy.insiderone.com/docs/sender-address-setup-1.md)
- [Tracking Link Management](https://academy.insiderone.com/docs/tracking-link-management-1.md): Covers Tracking Link Management in Insider One, including creating and managing tracking links, configuring domains, monitoring link status, and tracking campaign activity.
- [Email Link Branding Setup](https://academy.insiderone.com/docs/email-link-branding-setup-1.md): How to set up Link Branding in Insider One so email tracking links use your own domain instead of a third-party one.
- [Email Universal Link Setup](https://academy.insiderone.com/docs/email-universal-link-setup-2.md): Explains how to set up a Universal Link so email links open your Android or iOS app directly instead of a browser, covering DNS, SSL, and asset files.
- [Advanced: Google Cloud Setup for Link Branding SSL](https://academy.insiderone.com/docs/advanced-google-cloud-setup-for-link-branding-ssl-1.md)
- [Email Subscribers](https://academy.insiderone.com/docs/email-subscribers-1.md): Covers Email Subscribers in Insider One, including subscriber lists, subscription status, filtering, search, profile details, and subscriber management.
- [Email Subscriber Base](https://academy.insiderone.com/docs/email-subscriber-base-1.md): Explains the Email Subscriber Base, covering opt-in collection methods, reachable users, consent requirements, identity mapping, and deliverability.
- [Unsubscription Management](https://academy.insiderone.com/docs/unsubscription-management-1.md)
- [Warm-Up Planning](https://academy.insiderone.com/docs/warm-up-planning-1.md): Set up an automated email warm-up plan by domain to safely ramp sending volume and protect your sender reputation and deliverability.
- [Automated Email Warm-Up](https://academy.insiderone.com/docs/automated-email-warm-up-2.md): This guide explains how to configure automated warm-up.
- [Test Email Setup](https://academy.insiderone.com/docs/test-email-setup-1.md)
- [Email Opt-in Integration](https://academy.insiderone.com/docs/email-opt-in-integration-2.md): Covers how to integrate email opt-in data with Insider One, including subscriber updates, consent status, API implementation, and subscription management.
- [Email Glossary](https://academy.insiderone.com/docs/email-glossary.md): This Email Glossary defines every email marketing and deliverability term used across Insider One's documentation, from DKIM to soft bounces.
- [Email Campaigns Page](https://academy.insiderone.com/docs/email-campaigns-page.md): Explains the Email Campaigns page, covering campaign management, filtering, search, status tracking, analytics access, and available actions.
- [Email Template Library](https://academy.insiderone.com/docs/email-template-library.md): The Template Library helps you select from a variety of predesigned templates and create your own templates from scratch, enhancing your email campaigns.
- [Anatomy of an Email Campaign](https://academy.insiderone.com/docs/anatomy-of-an-email-campaign.md): Explains the anatomy of an email campaign, covering setup steps, content creation, audience selection, sending options, and campaign management.
- [Duplicating email campaigns to your other Inone panels](https://academy.insiderone.com/docs/duplicating-email-campaigns-to-your-other-inone-panels.md): Explains duplicating email campaigns across other InOne panels, covering campaign replication, settings transfer, content reuse, and management flows.
- [Add tags on email campaigns](https://academy.insiderone.com/docs/add-tags-on-email-campaigns.md): You can assign tags to each email campaign and categorize them. You can use tags to create different campaigns and send them to other categories.
- [Accessibility Practices for EU Customers under the European Accessibility Act for Email Channel (EAA)](https://academy.insiderone.com/docs/accessibility-practices-for-eu-customers-under-the-european-accessibility-act-for-email-channel-eaa.md): Accessibility Practices for EU Customers under the European Accessibility Act for Email Channel (EAA)
- [Email Open Tracking Consent](https://academy.insiderone.com/docs/email-open-tracking-consent.md): Explains email open-tracking consent requirements, covering CNIL's guidance, consent collection, pixel tracking controls, and campaign metric effects.
- [Email Segments](https://academy.insiderone.com/docs/email-segments.md): Covers Email Segments in Insider One, including creating and managing audience segments, filtering subscribers, using segmentation criteria, and targeting email campaigns.
- [Email Engagement](https://academy.insiderone.com/docs/email-engagement.md): Explains Email Engagement segments, covering engagement levels, user criteria, segmentation rules, and targeting strategies for campaigns.
- [Adding Advanced Filters to Email Contacts](https://academy.insiderone.com/docs/adding-advanced-filters-to-email-contacts.md): Explains advanced filters for email contacts, covering contact fields, lists, email activity conditions, filter logic, and audience targeting.
- [Email Campaign Types](https://academy.insiderone.com/docs/email-campaign-types.md): Learn the two Insider One email campaign types, Single and Recurring, and how to run A/B experiment tests on single-send campaigns.
- [Single Email Campaigns](https://academy.insiderone.com/docs/single-email-campaigns.md): Explains single email campaigns, covering campaign creation, audience selection, content setup, scheduling, sending, and performance tracking.
- [Recurring Email Campaigns](https://academy.insiderone.com/docs/recurring-email-campaigns.md): Explains Recurring Email Campaigns, covering scheduling options, automation settings, audience targeting, content management, and campaign execution.
- [Experiment (A/B) Email Campaigns](https://academy.insiderone.com/docs/experiment-ab-email-campaigns.md): Insider One's email Experiments A/B test two variants; for more variants or multivariate testing, use Architect's A/B Split journeys instead.
- [Email Design](https://academy.insiderone.com/docs/email-design.md)
- [(Legacy) Drag and Drop Editor](https://academy.insiderone.com/docs/email-drag-and-drop-editor.md): Covers the Insider One Email Drag and Drop Editor, including layout, content blocks, design settings, personalization, responsive design, previews, and testing.
- [Build an email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-build-an-email.md): Explains how to build emails with the Drag & Drop Editor using templates or custom layouts, content blocks, settings, and personalization.
- [Preview email content](https://academy.insiderone.com/docs/email-drag-and-drop-editor-preview-email-content.md): Once you have finished designing your email, you can preview your content at different resolutions.
- [Version History](https://academy.insiderone.com/docs/version-history.md): Covers Insider One version history, including release dates, platform updates, new features, improvements, and changes introduced across product versions.
- [Export Email HTML](https://academy.insiderone.com/docs/email-drag-and-drop-editor-export-email-html.md): Explains how to export email HTML from the Email Drag and Drop Editor, covering export steps, HTML usage, customization options, and workflows.
- [Sending a test email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-sending-a-test-email.md): Explains how to send a test email in the Email Drag and Drop Editor, covering preview, testing steps, validation, and email quality checks pre-launch.
- [Save your email as a template](https://academy.insiderone.com/docs/email-drag-and-drop-editor-save-your-email-as-a-template.md): Explains how to save emails as templates in the new editor, covering template creation, reuse, customization, and email campaign workflows.
- [Smart Email Elements](https://academy.insiderone.com/docs/smart-email-elements.md): A smart element is a structure, container, or strip, in which all the usual elements are present.
- [General Settings for Email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-general-settings.md): Set font colors for the copy and forms, button fonts, link colors, container padding, line spacing, email background color, content background color, and email width.
- [Configure Headings for Email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-configure-headings.md): Explains how to configure email headings in the Drag & Drop Editor, covering heading styles, fonts, colors, sizes, and global appearance settings.
- [Build an Email Header](https://academy.insiderone.com/docs/email-drag-and-drop-editor-build-an-email-header.md): The email header is the first element recipients see in an email. It usually contains the brand logo and menu.
- [Custom fonts in emails](https://academy.insiderone.com/docs/custom-fonts-in-email.md): The drag and drop editor enables you to use the custom fonts you upload in your emails.
- [Configure background color and image of an email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-configuring-background-color-and-image-of-an-email.md): Backgrounds applied to individual containers/stripes help you drag recipients' attention to specific elements.
- [Email rendering on mobile devices](https://academy.insiderone.com/docs/email-rendering-on-mobile-devices.md): Explains how emails render on mobile devices, covering responsive layouts, client compatibility, display issues, testing, and optimization.
- [Writing Texts from Right to Left (RTL)](https://academy.insiderone.com/docs/writing-texts-from-right-to-left-rtl.md): RTL Text Direction enables you to craft emails that seamlessly flow from right to left, and maintain proper alignment for text, numbers, and punctuation.
- [AMP for Emails](https://academy.insiderone.com/docs/amp-for-emails.md): Accelerated Mobile Pages (AMP) is an open-source HTML framework created by Google to make pages load faster on mobile devices.
- [AMP Sender Registration Form](https://academy.insiderone.com/docs/amp-sender-registration-form.md): Explains the AMP Sender Registration Form, covering sender setup, verification requirements, registration steps, and email AMP enablement.
- [AMP Carousel for Emails](https://academy.insiderone.com/docs/amp-carousel-for-emails.md): Use AMP carousel to enliven your emails, interact better with your audience, and make them more functional.
- [AMP Accordion for Emails](https://academy.insiderone.com/docs/amp-accordion-for-emails.md): Let your users get an idea of the content at a glance and expand any section to see the full content.
- [AMP Form for Emails](https://academy.insiderone.com/docs/amp-form-for-emails.md): Use AMP forms to allow users to leave comments and submit feedback directly in emails
- [AMP FAQ](https://academy.insiderone.com/docs/amp-faq.md): This FAQ page answers questions about AMP, covering registration, email design and content, results and responses.
- [Add images to an email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-add-images-to-an-email.md): Imagery is the basis of all emails. No matter how compelling your copy is, there should definitely be images, as they appeal to emotions by showing the products at their best.
- [Edit images in an email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-edit-images-in-an-email.md): Explains how to edit images in the Email Drag and Drop Editor, covering resizing, cropping, styling, optimization, and visual updates.
- [Image rollover effect in email](https://academy.insiderone.com/docs/image-rollover-effect-in-emails.md): Image rollover effect helps you entertain and engage customers. Moreover, it saves you precious space in emails, as you can hide product details behind its photo.
- [Configuring text settings of an email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-configuring-text-settings-of-an-email.md): Add copy to your emails, add links to text, and use Artificial Intelligence (AI) assistant for text blocks
- [Personalize emails with dynamic content](https://academy.insiderone.com/docs/personalize-emails-with-dynamic-content.md): Explains how to personalize email campaigns with dynamic content, covering attributes, fallback values, date and number formatting, dynamic URLs, and images.
- [Add Call-to-Action buttons to an email](https://academy.insiderone.com/docs/add-call-to-action-buttons-to-an-email.md): A CTA button should be visible, and its copy should be clear and concise.
- [Add spacer to an email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-add-spacer-to-an-email.md): Explains how to add spacer blocks in the Drag & Drop Editor to control email layout, spacing, alignment, and visual consistency across devices.
- [Add videos to an email](https://academy.insiderone.com/docs/add-videos-to-an-email.md): Numerous studies show potential customers are more likely to buy from your brand after watching a video. You can add videos to your emails to draw users' attention.
- [Insert social networking icons to an email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-insert-social-networking-icons-to-an-email.md): You can add social media icons to menus, footers, or the body of the email, wherever you prefer.
- [Build banners in an email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-building-banners-in-an-email.md): Explains how to build banners in the Email Drag and Drop Editor, covering layout design, images, text, styling, and responsive formatting.
- [Build countdown timers in an email](https://academy.insiderone.com/docs/email-drag-and-drop-editor-build-countdown-timers-in-an-email.md): Countdown timers in emails create a sense of urgency, inform recipients of the sale duration, or indicate how soon an event will start.
- [Top elements of an email with a countdown timer](https://academy.insiderone.com/docs/email-drag-and-drop-editor-top-elements-of-an-email-with-a-countdown-timer.md): When building your email with a countdown timer, you need to include certain elements to deliver a better user experience.
- [Best examples of countdown timers in emails](https://academy.insiderone.com/docs/email-drag-and-drop-editor-best-examples-of-countdown-timers-in-emails.md): Timers are first meant to urge your recipients to act as soon as possible. When done properly, they complement the email campaign’s mission.
- [Email Recommendation Block](https://academy.insiderone.com/docs/email-drag-and-drop-editor-using-recommendation-block-in-emails.md): Explains the Email Recommendation Block in the new editor, covering setup, product recommendations, personalization, configuration, and usage.
- [Use coupon codes in email design](https://academy.insiderone.com/docs/use-coupon-codes-in-email-design.md): This guide walks you through the entire process of using coupon codes in email campaigns, from creating coupon lists to configuring them in your email template and final campaign settings.
- [Email Anchor Links](https://academy.insiderone.com/docs/email-anchor-links.md): When a user clicks a hyperlink, it redirects them to another part of the email instead of a separate window.
- [Add Display Conditions to an Email](https://academy.insiderone.com/docs/add-display-conditions-to-an-email.md): This guide explains how to add display conditions to an email.
- [Build an Email Footer](https://academy.insiderone.com/docs/email-drag-and-drop-editor-build-an-email-footer.md): An Email Footer typically contains your contact information (email address), the reason for the email, links/icons to your social media accounts, an unsubscribe link, and optionally, the name of the person responsible for the email.
- [Use default global unsubscribe and preference center in emails](https://academy.insiderone.com/docs/using-default-global-unsubscribe-and-preference-center-in-emails.md): Insider One's default global unsubscribe and preference center builds a suppression list so subscribers can manage which email groups they exclude.
- [Build content modules for products](https://academy.insiderone.com/docs/email-drag-and-drop-editor-building-content-modules-for-products-in-an-email.md): Build content modules for products
- [Save content modules for emails](https://academy.insiderone.com/docs/save-content-modules-for-emails.md): You can create modules for elements that don't change often, such as the logo, header, menu, and contact information, so that you can reuse them in your other email campaigns later.
- [Synchronize email modules](https://academy.insiderone.com/docs/synchronize-email-modules.md): Synchronized modules help you edit and update all your email templates at once with ease.
- [New Drag and Drop Editor](https://academy.insiderone.com/docs/new-email-drag-and-drop-editor.md): Explains Insider One's new Drag & Drop Editor, covering unified editing, mobile optimization, AI image generation, AMP previews, and reusable modules.
- [Build an email](https://academy.insiderone.com/docs/new-editor-build-an-email.md): You can build your first email template with the new drag and dop editor in two ways.
- [Preview email content](https://academy.insiderone.com/docs/new-editor-preview-email-content.md): Once you complete designing your email, you can preview your content in different resolutions.
- [Version History](https://academy.insiderone.com/docs/new-editor-version-history.md): Version history allows you to track changes in your design created with the drag and drop editor.
- [Autosave](https://academy.insiderone.com/docs/autosave.md): Explains Autosave functionality, covering automatic saving behavior, supported areas, user actions, draft preservation, and change management details.
- [Export email HTML](https://academy.insiderone.com/docs/new-editor-export-email-html.md): You can export the HTML of your email design.
- [Send a test email](https://academy.insiderone.com/docs/new-editor-send-a-test-email.md): Before launching an email campaign, we strongly suggest you test your email design to see how it will look.
- [Save your email as a template](https://academy.insiderone.com/docs/new-editor-save-your-email-as-a-template.md): Covers how to save an email design as a reusable template in Insider One, then select, reuse, and customize saved templates for other email campaigns.
- [Use Gmail Annotations](https://academy.insiderone.com/docs/new-editor-use-gmail-annotations.md): Explains Gmail Annotations in the new editor, covering setup, email markup, promotional features, inbox display enhancements, and configuration steps.
- [Appearence](https://academy.insiderone.com/docs/new-editor-appearance.md)
- [General settings for email](https://academy.insiderone.com/docs/new-editor-general-settings-for-email.md): You must stick to a unified design style across all elements in the email.
- [Content](https://academy.insiderone.com/docs/new-editor-content.md)
- [AMP for Emails](https://academy.insiderone.com/docs/new-editor-amp-for-emails.md): Accelerated Mobile Pages (AMP) is an open-source HTML framework created by Google to make pages load faster on mobile devices.
- [AMP Sender Registration Form](https://academy.insiderone.com/docs/new-editor-amp-sender-registration-form.md): To send AMP emails, first, you should get your production-ready AMP email design approved and then register your sender to get whitelisted with clients (Gmail, Mail.ru, Yahoo) that support AMP emails.
- [AMP Carousel for Emails](https://academy.insiderone.com/docs/new-editor-amp-carousel-for-emails.md): Covers how to build AMP carousels in Insider One emails, including slides, links, autoplay, thumbnails, HTML fallbacks, CTA buttons, and previews.
- [AMP Accordion for Emails](https://academy.insiderone.com/docs/new-editor-amp-accordion-for-emails.md): Accordion allows your users to get an idea of the content at a glance and expand any section to view the full content.
- [AMP Form for Emails](https://academy.insiderone.com/docs/new-editor-amp-form-for-emails.md): You can now leverage AMP forms to allow users to leave comments and submit feedback directly in emails. This way, you can collect five times more user reviews and feedback with no coding skills.
- [AMP FAQ](https://academy.insiderone.com/docs/new-editor-amp-faq.md): This FAQ page answers questions about AMP, covering registration, email design and content, results and responses.
- [Blocks](https://academy.insiderone.com/docs/new-editor-blocks.md)
- [Add images to an email](https://academy.insiderone.com/docs/new-editor-add-images-to-an-email.md): Imagery is the basis of all emails. No matter how compelling your copy is, there should definitely be images, as they appeal to emotions by showing the products at their best.
- [Edit images in an email](https://academy.insiderone.com/docs/new-editor-edit-images-in-an-email.md): In this article, you will learn how to edit images used for any general purpose in an email, including product cards, signatures, thumbnail images, etc.
- [Image rollover effect in email](https://academy.insiderone.com/docs/new-editor-image-rollover-effect-in-emails.md): Image rollover effect helps you entertain and engage customers. Moreover, it saves you precious space in emails, as you can hide product details behind its photo.
- [Configure text settings](https://academy.insiderone.com/docs/new-editor-configure-text-settings.md): Covers how to configure text settings in the Insider One email editor, including font, size, color, alignment, spacing, links, and text formatting options.
- [Add Call-to-Action buttons to an email](https://academy.insiderone.com/docs/new-editor-add-call-to-action-buttons-to-an-email.md): A button is a beautifully designed URL link. It should be visible, and its copy needs to be clear and concise.
- [Add spacer to an email](https://academy.insiderone.com/docs/new-editor-add-spacer-to-an-email.md): A spacer makes emails look more structured and makes email content easier to perceive.
- [Add videos to an email](https://academy.insiderone.com/docs/new-editor-add-videos-to-an-email.md): Numerous studies show potential customers are more likely to buy from your brand after watching a video. You can add videos to your emails to draw users' attention.
- [Insert social network icons to an email](https://academy.insiderone.com/docs/new-editor-insert-social-network-icons-to-an-email.md): You can add social networking or social media icons in menus, footers, or the middle of the email, wherever you prefer.
- [Build banners in an email](https://academy.insiderone.com/docs/new-editor-build-banners-in-an-email.md): An ideal banner has an image that evokes emotions in your target audience, along with complementary copy over this particular image.
- [Build countdown timers in an email](https://academy.insiderone.com/docs/new-editor-build-countdown-timers-in-an-email.md): Countdown timers in emails build a sense of urgency, notify recipients about the duration of the sale, or let them know how soon a certain event will start.
- [Top elements of an email with a countdown timer](https://academy.insiderone.com/docs/new-editor-top-elements-of-an-email-with-a-countdown-timer.md): When building your email with a countdown timer, you need to include certain elements to deliver a better user experience.
- [Best examples of countdown timers in emails](https://academy.insiderone.com/docs/new-editor-best-examples-of-countdown-timers-in-emails.md): Timers are first meant to urge your recipients to act as soon as possible. When done properly, they complement the email campaign’s mission.
- [Email Recommendation Block](https://academy.insiderone.com/docs/new-editor-email-recommendation-block.md): Covers how to add and configure the Recommendation block in the Insider One email editor to display personalized product recommendations in email campaigns.
- [Use coupon codes in email design](https://academy.insiderone.com/docs/new-editor-use-coupon-codes-in-email-design.md): Covers how to use coupon codes in the Insider One email editor, including adding the Coupon block, selecting coupon lists, and customizing coupon code design.
- [Email Anchor Links](https://academy.insiderone.com/docs/new-editor-email-anchor-links.md): Anchor links are the hyperlinks in an email. When a user clicks a hyperlink, it redirects them to another part of the email rather than opening a separate window.
- [Items Block](https://academy.insiderone.com/docs/new-editor-items-block.md): Explains the Items Block in the new email editor, covering how to add it to layouts and set item content options within email templates for campaigns.
- [Add Display Conditions to an Email](https://academy.insiderone.com/docs/new-editor-add-display-conditions-to-an-email.md): Shows how to use Display Conditions in Insider One's email editor to show or hide content blocks based on a customer's age, language, or VIP status.
- [Build an Email Footer](https://academy.insiderone.com/docs/new-editor-build-an-email-footer.md): An Email Footer typically contains your contact information (email address), the reason for the email, links/icons to your social media accounts, an unsubscribe link, and optionally, the name of the person responsible for the email.
- [Build content modules for products](https://academy.insiderone.com/docs/new-editor-build-content-modules-for-products.md): Covers how to build and duplicate product content modules in the Insider One email editor using images, descriptions, prices, CTA buttons, and design settings.
- [Synchronize email modules](https://academy.insiderone.com/docs/new-editor-synchronize-email-modules.md): Synchronized modules help you edit and update all your email templates at once with ease.
- [Email HTML Editor](https://academy.insiderone.com/docs/using-email-html-editor.md): The Email HTML Editor lets you write or paste your own HTML code for an email, with live previews, personalization, and an automatic Fix HTML too.
- [Plain Text Version](https://academy.insiderone.com/docs/plain-text-version.md): Explains generating, editing, and syncing the plain-text email version, covering deliverability, accessibility, sync status, and regeneration details.
- [Text-only emails](https://academy.insiderone.com/docs/text-only-emails.md): Explains text-only emails, covering deliverability, readability, accessibility, production costs, use cases, and steps for creating them in campaigns.
- [Localization & Multi-Variant Campaigns](https://academy.insiderone.com/docs/localization-multi-variant-campaigns.md): Explains localization in multi-variant campaigns, covering language versions, audience targeting, content adaptation, setup steps and personalization.
- [(Legacy) Email RSS Feed](https://academy.insiderone.com/docs/rss-for-email.md): Explains RSS for Email, covering feed integration, content updates, automation, scheduling, personalization, and campaign configuration steps.
- [Multiple RSS Feeds in Email](https://academy.insiderone.com/docs/multiple-rss-feeds-in-email.md): Really Simple Syndication (RSS) is a web feed format that allows users to access website updates in a standardized, computer-readable format.
- [Launch email campaigns with coupon codes](https://academy.insiderone.com/docs/launch-email-campaigns-with-coupon-codes.md): When you add a coupon to your email, you will see the Coupon Settings on the Launch step. This section lets you select the available coupon lists you have.
- [View in Browser](https://academy.insiderone.com/docs/view-in-browser.md): The View in Browser feature allows recipients to open emails in their web browsers.
- [Email Spam Test and Email Preview](https://academy.insiderone.com/docs/email-spam-test-and-email-preview.md): Insider One's Email Spam Test and Preview scores inbox placement with B2B and B2C deliverability charts and multi-client previews.
- [Email Tracking Parameters](https://academy.insiderone.com/docs/email-tracking-parameters.md): Explains email tracking parameters, covering UTM configuration, custom parameters, link tracking, analytics integration, and campaign measurement.
- [Double Opt-In for Email](https://academy.insiderone.com/docs/double-opt-in-for-email.md): Covers how Double Opt-in works for Email in Insider One, including confirmation emails, subscription status, activation flow, setup, and consent management.
- [Introduction to Email Double Opt-In](https://academy.insiderone.com/docs/introduction-to-email-double-opt-in.md): Capture valid email addresses, prevent bounces, improve your deliverability rate and sender reputation, and avoid potential GDPR or other compliance-related complaints and issues.
- [Enable Email Double Opt-In for Your Account](https://academy.insiderone.com/docs/enable-email-double-opt-in-for-your-account.md): Explains how to enable Email Double Opt-In, covering account settings, confirmation emails, consent collection, compliance, and subscriber verification.
- [Create a Double Opt-In Flow](https://academy.insiderone.com/docs/create-double-opt-in-flow.md): Explains how to create a Double Opt-In flow, covering confirmation emails, consent collection, verification steps, automation, and subscriber onboarding.
- [Double Opt-In Emails for New Users](https://academy.insiderone.com/docs/double-opt-in-emails-to-new-users.md): Explains how to send double opt-in emails to new users, covering event triggers, confirmation flow, email verification, and consent management.
- [Double Opt-In Emails for Leads](https://academy.insiderone.com/docs/double-opt-in-emails-for-leads.md): Explains Double Opt-In emails for leads, covering lead confirmation, consent verification, automated email flows, compliance, and subscriber onboarding.
- [FAQ about Email Double Opt-In](https://academy.insiderone.com/docs/faq-about-email-double-optin.md): This FAQ page answers questions about double opt-in.
- [Global Unsubscribe & Preference Center](https://academy.insiderone.com/docs/global-unsubscribe-preference-center.md): Global Unsubscribe and Preference Center let customers opt out of, or manage preferences for, Insider One email campaigns.
- [One-Click List Unsubscribe Header](https://academy.insiderone.com/docs/one-click-list-unsubscribe-header.md): Insider One includes the one-click list unsubscribe in the email header by default.
- [Unsubscribe Pages Listing Page](https://academy.insiderone.com/docs/unsubscribe-pages-listing-page.md): Explains the Unsubscribe Pages listing page, covering filtering by status and type, page statuses, and delete, duplicate, or rename actions available.
- [Create Unsubscribe Pages](https://academy.insiderone.com/docs/create-unsubscribe-pages.md): Design and customize the opt-out (unsubscribe) and preference center pages users see when they stop your email communications.
- [Add Unsubscribe Pages into Emails](https://academy.insiderone.com/docs/adding-unsubscribe-pages-into-emails.md): Explains adding unsubscribe pages into emails, covering setup steps, compliance requirements, user preferences, email settings, and subscription tool.
- [Add Unsubscribe Pages into Emails via New Email Editor](https://academy.insiderone.com/docs/new-editor-add-unsubscribe-pages-into-emails.md): Covers how to add and configure unsubscribe pages in Insider One emails, including unsubscribe links, page settings, confirmation pages, and preview options.
- [Validate Unsubscribe Pages and Preference Center](https://academy.insiderone.com/docs/validate-unsubscribe-pages-and-preference-center.md): Once you create your unsubscribe pages, you can validate them in different statuses.
- [Excluding Unsubscribed Users from Emails](https://academy.insiderone.com/docs/excluding-unsubscribed-users-from-emails.md): Exclude unsubscribed users from email campaigns.
- [Test Unsubscribe Pages](https://academy.insiderone.com/docs/testing-unsubscribe-pages.md): Once you add your unsubscribe links to your email campaign, you can test it via a test email.
- [Use default global unsubscribe and preference center in emails](https://academy.insiderone.com/docs/using-default-global-unsubscribe-and-preference-center-in-emails-1.md): Insider One's default global unsubscribe and preference center builds a suppression list so subscribers can manage which email groups they exclude.
- [FAQ about Unsubscribe](https://academy.insiderone.com/docs/faq-about-global-unsubscribe-preference-center.md): This FAQ page answers questions about global unsubscribe and preference center.
- [Smart Email Delivery](https://academy.insiderone.com/docs/email-smart-delivery.md): Prevent your subscribers from receiving too many messages at once when you have multiple campaigns running
- [Email Channel Frequency Capping](https://academy.insiderone.com/docs/email-channel-frequency-capping.md): Insider One's Email Frequency Capping limits how many emails a contact receives in a set period, a form of pressure management for your list.
- [Default Email Frequency Capping](https://academy.insiderone.com/docs/default-email-frequency-capping.md): Default Frequency Cap is a control mechanism in Insider One’s email product that aims to prevent multiple emails from being sent to the same recipients due to human or integration errors.
- [Email Send Time Optimization](https://academy.insiderone.com/docs/email-send-time-optimization.md): Explains how Email Send Time Optimization determines the best delivery time using engagement history, covering setup, scoring, limitations, and FAQs.
- [ISP-based Email Throttling](https://academy.insiderone.com/docs/isp-based-throttling.md): Explains ISP-based throttling, covering email delivery limits, sender reputation impact, throttling causes, monitoring, and optimization strategies.
- [Email Deliverability](https://academy.insiderone.com/docs/email-deliverability.md)
- [Email Deliverability Best Practices](https://academy.insiderone.com/docs/email-deliverability-best-practices.md): Explains email deliverability best practices, covering authentication, sender reputation, list hygiene, engagement, and inbox placement optimization.
- [Configure DNS Settings for Email](https://academy.insiderone.com/docs/configure-dns-settings-for-email.md): Explains the DNS records (SPF, DKIM, DMARC, CNAME, MX) Insider One customers need to authenticate their domain and keep email out of spam.
- [Email Sender Reputation Fundamentals](https://academy.insiderone.com/docs/email-sender-reputation-fundamentals.md): Explains email sender reputation fundamentals, covering deliverability factors, sender score, authentication, engagement, and reputation management.
- [Email Warm-Up](https://academy.insiderone.com/docs/email-warm-up-plan.md): Covers how to plan and manage email warm-up in Insider One, including sending volumes, schedules, audience selection, engagement, and sender reputation building.
- [Automated Email Warm-Up](https://academy.insiderone.com/docs/automated-email-warm-up-1.md): This guide explains how to configure automated warm-up.
- [Viewing Email Headers](https://academy.insiderone.com/docs/viewing-email-headers.md): Explains how to view email headers, covering header fields, authentication details, delivery information, troubleshooting, and email analysis.
- [Email Link Branding Setup](https://academy.insiderone.com/docs/email-link-branding-setup.md): How to set up Link Branding in Insider One so email tracking links use your own domain instead of a third-party one.
- [Email Universal Link Setup](https://academy.insiderone.com/docs/email-universal-link-setup-1.md): Explains how to set up a Universal Link so email links open your Android or iOS app directly instead of a browser, covering DNS, SSL, and asset files.
- [Email Reports](https://academy.insiderone.com/docs/email-reports.md)
- [Email Analytics Page](https://academy.insiderone.com/docs/email-analytics.md): Email Analytics shows open rate, click rate, and other performance metrics for every Insider One email campaign.
- [Email Subscriber Analytics](https://academy.insiderone.com/docs/email-subscriber-analytics.md): Explains Email Subscriber Analytics, covering subscriber metrics, audience insights, engagement trends, reporting data, and email performance analysis.
- [Export Overall Email Analytics](https://academy.insiderone.com/docs/export-overall-email-analytics.md): Overall Analytics is the ideal report if you have recently noticed issues with your email sending activities and want to track your deliverability closely.
- [Export Detailed Email Report](https://academy.insiderone.com/docs/export-detailed-email-report.md): Explains how to export detailed email reports, covering recipient activity, delivery data, engagement metrics, filters, and export options.
- [Email Campaign Analytics](https://academy.insiderone.com/docs/email-campaign-analytics.md): Explains Email Campaign Analytics, covering delivery, engagement, conversion, revenue metrics, filters, reports, and performance insights.
- [Link Click Activity Heatmap](https://academy.insiderone.com/docs/link-click-activity-heatmap.md): Covers Link Click Activity Heatmap in Campaign Analytics, including heatmap setup, click intensity, device views, variants, locales, and link metrics.
- [Exporting Email Campaign Analytics](https://academy.insiderone.com/docs/exporting-campaign-analytics.md): Explains how to export Campaign Analytics reports, covering available data, filters, export formats, scheduling, and reporting workflows.
- [Email Conversion Tracking](https://academy.insiderone.com/docs/email-conversion-tracking.md): Explains how email conversion tracking measures purchases after email clicks, covering attribution windows, revenue calculation, conversion duration, and reporting.
- [Email Recipients Activity](https://academy.insiderone.com/docs/email-recipients-activity.md): Explains Email Recipients Activity, covering recipient status, delivery, opens, clicks, bounces, unsubscribes, and activity history details.
- [Email Metrics](https://academy.insiderone.com/docs/email-metrics.md): Defines email campaign metrics, covering delivery, opens, clicks, bounces, unsubscribes, conversions, and performance calculations.
- [Machine Opens](https://academy.insiderone.com/docs/email-machine-opens.md): Explains Email Machine Opens, covering machine-generated opens, email tracking accuracy, open rate impacts, detection methods, and analytics contexts.
- [Transactional Email Analytics](https://academy.insiderone.com/docs/transactional-email-analytics.md): Explains Transactional Email Analytics, covering delivery, opens, clicks, failures, engagement metrics, filters, and performance reporting.
- [Email Tips & Best Practices](https://academy.insiderone.com/docs/email-best-practices.md)
- [BIMI for Emails](https://academy.insiderone.com/docs/bimi-for-emails.md): Explains BIMI for emails, covering brand authentication, logo requirements, setup steps, sender reputation, security, and deliverability improvements.
- [Blue Checkmark Icon for Emails](https://academy.insiderone.com/docs/blue-checkmark-icon-for-emails.md): This checkmark is similar to the blue verified checkmarks on social media next to the sender's address and highlights that the sender is reliable.
- [Email Bot Clicks](https://academy.insiderone.com/docs/email-bot-clicks.md): Some email clicks might not originate from humans but from bots. Bot clicks make profiles seem more engaged than they truly are, which can affect your marketing strategy.
- [Email-Safe Fonts](https://academy.insiderone.com/docs/email-safe-fonts.md): Explains email-safe fonts, covering supported typefaces, client compatibility, fallback fonts, rendering behavior, and design best practices.
- [Best Fonts for Email](https://academy.insiderone.com/docs/best-fonts-for-email.md): Explains best fonts for email, covering font selection, readability, compatibility, design guidelines, and best practices for creating email content.
- [The Importance of Email Testing](https://academy.insiderone.com/docs/the-importance-of-email-testing.md): Explains why email testing matters before sending campaigns, covering rendering, deliverability, spam checks, client compatibility, and ROI protection.
- [Using Gmail Annotations](https://academy.insiderone.com/docs/using-gmail-annotations.md): Explains using Gmail annotations, covering email markup, promotional features, setup requirements, display options, and inbox engagement improvements.
- [Improve Unsubscribe Rate](https://academy.insiderone.com/docs/reduce-unsubscribe-rate.md): Explains reducing unsubscribe rates, covering calculations, thresholds, list quality, segmentation, personalization, frequency, and email preferences.
- [Email Benchmarks](https://academy.insiderone.com/docs/email-benchmarks.md): Explains Email Benchmarks, covering industry performance metrics, open rates, click rates, engagement comparisons, and optimization insights.
- [Rising Trend in Email Design: Dark Mode](https://academy.insiderone.com/docs/rising-trend-in-email-design-dark-mode.md): Email clients supporting dark mode, benefits of dark mode, possible issues and their solutions
- [Email List Hygiene](https://academy.insiderone.com/docs/email-list-hygiene.md): Explains list hygiene, how to maintain it, and lists tips to increase deliverability.
- [Email Spam Test](https://academy.insiderone.com/docs/email-spam-test.md): A spam test checks your email to see whether specific filters will flag it and move it out of a subscriber’s inbox.
- [The Cost of Not Testing an Email](https://academy.insiderone.com/docs/the-cost-of-not-testing-an-email.md): A broken email can result in lost revenue as fewer subscribers trust the organization’s ability to produce a quality product.
- [Avoid Email Clipping by Gmail](https://academy.insiderone.com/docs/avoid-email-clipping-by-gmail.md): Gmail clips (cuts off) emails larger than about 102KB; here's how to keep your Insider One campaigns from getting cut off.
- [Best Practices for Email Design](https://academy.insiderone.com/docs/best-practices-for-email-design.md): Consider these practices if you are creating your email design and need some tips.
- [Email Channel Subscription Management](https://academy.insiderone.com/docs/email-channel-subscription-management.md): Insider One's Email Channel Subscription Management guide: choose email or UUID as the identifier, Profile- or Email-Based subscription flow, and API usage.
- [Solutions for Email Rendering Issues in Outlook](https://academy.insiderone.com/docs/solutions-for-email-rendering-issues-in-outlook.md): This guide offers solutions for common Outlook issues.
- [FAQ about Email Deliverability](https://academy.insiderone.com/docs/faq-about-email-deliverability.md): This FAQ page answers questions about email deliverability.
- [FAQ about Email Frequency Capping](https://academy.insiderone.com/docs/faq-about-email-frequency-capping.md): This FAQ page answers questions about email frequency capping.
- [FAQ about Email Analytics](https://academy.insiderone.com/docs/faq-about-email-analytics.md): This FAQ page answers questions about email analytics.
- [FAQ about Email Campaigns](https://academy.insiderone.com/docs/faq-about-email-campaigns.md): This FAQ page answers questions about email campaigns.
- [How can we bring our emails to the Gmail Promotions tab?](https://academy.insiderone.com/docs/how-can-we-bring-our-emails-to-the-gmail-promotions-tab.md): Explains how to bring emails to the Gmail Promotions tab, covering Gmail annotations, optimization, requirements, setup steps, and engagement insight.
- [How can we remove the fallback unsubscribe message from our emails?](https://academy.insiderone.com/docs/how-can-we-remove-the-fallback-unsubscribe-message-from-our-emails.md): This article explains how to remove the fallback unsubscribe message from emails.
- [How can we test UTM parameters?](https://academy.insiderone.com/docs/how-can-we-test-utm-parameters.md): Explains how to test UTM parameters in email links, covering required tags, URL checks, Google Analytics tracking, and validation steps for campaigns.
- [How do we use Gmail's “Manage Subscriptions”?](https://academy.insiderone.com/docs/how-do-we-use-gmails-manage-subscriptions.md): Gmail’s Manage Subscriptions offers users a simplified way to manage bulk marketing emails by displaying how often certain senders contact them. With just one click, you can easily unsubscribe or block senders, all from a central.
- [Why cannot I see my AMP content?](https://academy.insiderone.com/docs/why-cannot-i-see-my-amp-content.md): Explains why AMP content may not appear, covering common causes, troubleshooting steps, configuration checks, and solutions for email rendering issues.
- [What are the common AMP rejection reasons?](https://academy.insiderone.com/docs/what-are-the-common-amp-rejection-reasons-for.md): This article explains the most common reasons for AMP rejection.
- [How can I add whitespace in the email preheader?](https://academy.insiderone.com/docs/how-can-i-add-whitespace-in-the-email-preheader.md): Covers how to add whitespace to an email preheader in Insider One to control preview text, prevent unwanted body content, and improve inbox display.
- [Which parameters can I use in display conditions?](https://academy.insiderone.com/docs/which-parameters-can-i-use-in-display-conditions.md): Explains parameters used in display conditions, covering available options, targeting logic, personalization rules, configuration steps, and usage.
- [How can we redirect users to our app?](https://academy.insiderone.com/docs/how-can-we-redirect-users-to-our-app.md): Universal links are URLs that represent your content on both the web and the app
- [Why are colors in emails are reverted in dark mode?](https://academy.insiderone.com/docs/why-are-colors-in-emails-are-reverted-in-dark-mode.md): This article explains why colors in emails are reverted in dark mode.
- [What can we do to avoid facing issues in the dark mode?](https://academy.insiderone.com/docs/what-can-we-do-to-avoid-facing-issues-in-the-dark-mode.md): Dark Mode reverses the color palette we usually use, displaying lighter text and icons on a darker background rather than dark text on a white background.
- [Solutions for Email Rendering Issues in Outlook](https://academy.insiderone.com/docs/solutions-for-email-rendering-issues-in-outlook-1.md): This guide offers solutions for common Outlook issues.
- [Why is there a download button on the image in my email?](https://academy.insiderone.com/docs/why-is-there-a-download-button-on-the-image-in-my-email.md): Explains why image download buttons appear in emails, covering email client behavior, image settings, rendering causes, and troubleshooting steps.
- [Why does the countdown timer look different in our email?](https://academy.insiderone.com/docs/why-does-the-countdown-timer-look-different-in-our-email.md): Every time an email template is opened in an email client, a request is sent to the timer service.
- [Why does our custom font look different in the email?](https://academy.insiderone.com/docs/why-does-our-custom-font-look-different-in-the-email.md): Add a Fallback Font through Custom Fonts to avoid font rendering differences
- [How can we format our email for mobile view?](https://academy.insiderone.com/docs/how-can-we-format-our-email-for-mobile-view.md): Explains email mobile formatting, covering responsive structure, padding, font sizes, and layout behavior for images, text, and blocks on mobile view.
- [Why am I not receiving emails?](https://academy.insiderone.com/docs/why-am-i-not-receiving-emails.md): Several reasons might prevent your account from receiving emails.
- [How does send time optimization work with email throttling?](https://academy.insiderone.com/docs/how-does-send-time-optimization-work-with-email-throttling.md): Compares send time optimization and email throttling in Insider One: STO picks each user's best send time; throttling caps total hourly email volume.
- [Why do we see a sudden increase in our email opens?](https://academy.insiderone.com/docs/why-do-we-see-a-sudden-increase-in-our-email-opens.md): This page explains why you might see a sudden increase in email opens.
- [Using Sender Management](https://academy.insiderone.com/docs/using-sender-management.md): Explains Sender Management, covering sender configuration, authentication settings, email deliverability, reputation control, and campaign optimization.
- [Add Dynamic Sender Address](https://academy.insiderone.com/docs/add-dynamic-sender-address.md): Dynamic Sender Address allows you to send emails from an email address that is dynamically created based on the user attributes found in Insider One’s Unified Customer Database.
- [Web Push](https://academy.insiderone.com/docs/web-push-overview.md): Web Push notifications send personalized, actionable messages to visitors' devices via browser, helping you engage, re-engage, and retain website users.
- [Get Started with Web Push](https://academy.insiderone.com/docs/web-push-getting-started.md)
- [Types of Web Push Notifications](https://academy.insiderone.com/docs/types-of-web-push-notifications.md): Explore six Web Push notification types — Single, Trigger, Welcome, Cart Reminder, Back in Stock, and Price Drop — to match your campaign goals.
- [Web Push Listing Page and Elements](https://academy.insiderone.com/docs/web-push-listing-page-elements.md): The Web Push listing page lets you create, filter, search, sort, test, analyze, duplicate, pin, and manage all your push campaigns in one place.
- [How to Create a Web Push Campaign](https://academy.insiderone.com/docs/how-to-create-a-web-push-campaign.md): A step-by-step framework for building Web Push campaigns — from setup and notification types to testing, analytics, and troubleshooting.
- [Integration and Settings](https://academy.insiderone.com/docs/web-push-integration-and-settings.md)
- [Web Push Settings](https://academy.insiderone.com/docs/web-push-settings.md): Configure Web Push General and Setup Settings — Time to Live, Fallback URL, throttling, opt-in type, Service Worker integration, and setup testing.
- [Native Opt-in Configuration](https://academy.insiderone.com/docs/native-opt-in-configuration.md): Configure Native Opt-in for Web Push — set the opt-in trigger, display timing, custom rules, token auto-generation, and overlay screen settings.
- [Custom Opt-in Configuration](https://academy.insiderone.com/docs/custom-opt-in-configuration.md): Configure Custom Opt-in for Web Push — set triggers, display timing, icons, title/description text, and pop-up screen settings for HTTP sites.
- [Web Push Opt-in Templates](https://academy.insiderone.com/docs/web-push-opt-in-templates.md): Grow Web Push subscribers with the Bell Icon, Opt-in Box, and Opt-in Reminder templates, each targeting users by notification permission state.
- [Enable Opt-in Box Template for Safari](https://academy.insiderone.com/docs/enable-opt-in-box-template-for-safari.md): Learn how to enable the Web Push Opt-in Box template for Desktop and Mobile Safari, since Safari requires a user gesture to trigger opt-in.
- [Web Push Support for Mobile Safari](https://academy.insiderone.com/docs/web-push-support-for-mobile-safari.md): Learn the iOS 16.4+ requirements for web push on Mobile Safari: PWA installation, manifest setup, HTTPS, and a user opt-in flow.
- [Create a Web Push Notification](https://academy.insiderone.com/docs/create-a-web-push-notification.md): Choose from six Web Push notification types — Single, Trigger, Welcome, Cart Reminder, Back in Stock, and Price Drop — to engage your visitors.
- [Single Web Push](https://academy.insiderone.com/docs/create-a-single-web-push.md): Learn how to create a Single Web Push notification — segment your audience, design content, preview, set goals, and launch the campaign.
- [Trigger Web Push](https://academy.insiderone.com/docs/create-a-trigger-web-push-campaign.md): Trigger Web Push sends real-time notifications based on live on-site behavior using page, weather, user, or custom rules while the user is browsing.
- [Welcome Web Push](https://academy.insiderone.com/docs/create-a-welcome-web-push.md): Welcome Web Push greets new subscribers immediately or after a delay, right after opt-in, to make a strong first impression with new visitors.
- [Cart Reminder Web Push](https://academy.insiderone.com/docs/create-a-cart-reminder-web-push-campaign.md): Cart Reminder Web Push automatically re-engages users who added items to cart but didn't purchase, helping recover lost revenue in real time.
- [Back in Stock Web Push](https://academy.insiderone.com/docs/create-a-back-in-stock-web-push.md): Back in Stock Web Push notifies users when a previously viewed, out-of-stock product becomes available again, based on product catalog integration.
- [Price Drop Web Push](https://academy.insiderone.com/docs/create-a-price-drop-web-push.md): Price Drop Web Push alerts users when a viewed product's price drops by a defined percentage, encouraging them to return and complete a purchase.
- [User Level Campaign Operations](https://academy.insiderone.com/docs/user-level-campaign-operations-web-push.md): Learn how group and role permissions control Web Push campaign visibility and editing access for administrators, group members, and unassigned users
- [Web Push Campaign Components](https://academy.insiderone.com/docs/campaign-creation-components-web-push.md): An overview of Web Push campaign components — icons, title/description, links, action buttons, rich messages, UTM settings, TTL, and frequency capping.
- [Web Push: Events](https://academy.insiderone.com/docs/web-push-events.md): Segment users by Web Push Click and Web Push View events to retarget viewers or non-clickers of previous campaigns for higher engagement.
- [Web Push: Notifications in Subdomains](https://academy.insiderone.com/docs/web-push-notifications-in-subdomains.md): Learn how Web Push opt-ins and notifications work across multiple domains and subdomains sharing the same Insider One integration.
- [Web Push: Add Icons](https://academy.insiderone.com/docs/add-icons-to-web-push-notifications.md): Choose from Default, Custom, or Dynamic icon options to visually enrich your Web Push notifications, with fallback support for broken images
- [Web Push: Title and Description](https://academy.insiderone.com/docs/web-push-title-and-description.md): Personalize Web Push title and description text with dynamic attributes, expressions, and an AI text generator, while following length best practices.
- [Web Push: Message Link Types](https://academy.insiderone.com/docs/web-push-message-link-types.md): Learn the difference between Custom and Dynamic message links for Web Push notifications, including fallback URL behavior when values are empty.
- [Web Push: Action Buttons](https://academy.insiderone.com/docs/web-push-action-buttons.md): Add up to two CTA buttons to Web Push notifications to drive clicks to product pages, reports, or mini-surveys, with custom or dynamic links.
- [Web Push: Rich Message](https://academy.insiderone.com/docs/web-push-rich-message.md): Add a large rich image below your Web Push description using a static upload or dynamic URL, with fallback support and image size requirements.
- [Web Push: UTM Settings](https://academy.insiderone.com/docs/web-push-utm-settings.md): Track Web Push campaign performance in Google Analytics using UTM parameters on the notification body and CTA buttons, with setup and troubleshooting tips.
- [Web Push Recommendation](https://academy.insiderone.com/docs/web-push-recommendation.md): Smart Recommender for Single Web Push inserts personalized product recommendations into your notification's title, image, and link automatically.
- [Web Push: Activation Status](https://academy.insiderone.com/docs/web-push-activation-status.md): Choose how to launch your Web Push campaign — Draft, Send Later, Send Recurring, or Pause — to control exactly when messages are delivered.
- [Web Push: Time to Live](https://academy.insiderone.com/docs/web-push-time-to-live.md): Time to Live (TTL) sets the expiration window for a Web Push notification, ensuring time-sensitive messages aren't delivered late to inactive users.
- [Web Push: Campaign Tags](https://academy.insiderone.com/docs/web-push-campaign-tags.md): Use tags to organize, filter, and group Web Push campaigns on the listing page and in analytics for easier management and reporting.
- [Web Push: Silent Hours](https://academy.insiderone.com/docs/web-push-silent-hours.md): Insider One's Silent Hours, like a do-not-disturb setting, blocks Web Push delivery during quiet hours you define in the campaign's Launch step.
- [Web Push: Exclude Unengaged Subscribers](https://academy.insiderone.com/docs/web-push-exclude-unengaged-subscribers.md): Exclude Unengaged Subscribers sends Web Push notifications only to users active in the last six months, improving CTR and Sent accuracy.
- [Web Push: Exit Intent Push](https://academy.insiderone.com/docs/web-push-exit-intent.md): Exit Intent Push sends a Trigger Web Push when a user switches tabs or apps while your site remains open, helping re-engage before they leave.
- [Web Push: Throttle Speed](https://academy.insiderone.com/docs/throttle-web-push-speed.md): Throttle Web Push Speed sends Single Web Push notifications in batches of 1,000 every 30 seconds to reduce server load during traffic spikes
- [Web Push Channel Frequency Capping Settings](https://academy.insiderone.com/docs/web-push-channel-frequency-capping-settings-1.md): Learn how Channel and Campaign Frequency Capping limit daily and weekly Web Push notifications per user, with detailed examples and bypass options.
- [Review and Test Your Web Push Notification](https://academy.insiderone.com/docs/review-and-test-your-web-push-notification.md): Review and test your Web Push notification before launch to confirm the design looks right and your triggering rules work as expected.
- [Test the Design of a Web Push Notification](https://academy.insiderone.com/docs/test-the-design-of-a-web-push-notification.md): Test your Web Push notification design with a basic Test Message preview or a Preview as User option that shows real dynamic content values.
- [Test a Web Push Notification via Test Link](https://academy.insiderone.com/docs/test-a-web-push-notification.md): Learn how to test Trigger and Cart Reminder Web Push campaigns using Test status and a test link before confirming your rules and launching live.
- [Web Push Analytics](https://academy.insiderone.com/docs/web-push-analytics.md): Web Push Analytics summarizes total notifications sent, clicks, and CTR, plus links to overall, campaign-level, and subscriber analytics reports.
- [Overall Web Push Analytics](https://academy.insiderone.com/docs/overall-web-push-analytics.md): Overall Web Push Analytics shows Targeted, Sent, Delivered, Dropped, CTR, and Revenue metrics across all campaigns, with performance and drop-reason breakdowns.
- [Web Push Campaign Level Analytics](https://academy.insiderone.com/docs/web-push-campaign-level-analytics.md): View campaign-level Web Push metrics — Targeted, Delivered, CTR, Conversion Rate, Revenue — plus device, click, and unsuccessful message breakdowns.
- [Web Push Subscriber Analytics](https://academy.insiderone.com/docs/web-push-subscriber-analytics.md): Web Push Subscriber Analytics tracks opt-in trends, subscriber growth, unsubscribe reasons, browser distribution, and opt-in prompt performance.
- [Web Push Notification Logs on Google Analytics 4](https://academy.insiderone.com/docs/web-push-notification-logs-on-google-analytics.md): Learn how to track UTM-tagged Web Push campaign performance in GA4 using standard Traffic Acquisition reports or a custom Exploration report.
- [Web Push: Conversion Attribution Windows](https://academy.insiderone.com/docs/web-push-conversion-attribution-windows.md): Learn Web Push conversion attribution windows by push type, how to configure session- or duration-based settings, and how last-click attribution works.
- [Web Push: User Level Analytics Operations](https://academy.insiderone.com/docs/user-level-analytics-operations-web-push.md): Learn how group and role permissions control which Web Push campaign and overall analytics account administrators, group members, and unassigned users can view.
- [Use Cases and Best Practices for Web Push](https://academy.insiderone.com/docs/use-cases-best-practices-for-web-push.md): Explore Web Push use cases and best practices covering opt-in rates, subscriber growth, and strategies for Single and Trigger Web Push campaigns.
- [Use Cases for Web Push](https://academy.insiderone.com/docs/use-cases-for-web-push.md): Explore core Web Push use cases — Single, Trigger, Welcome, Cart Reminder, Back in Stock, Price Drop, and API — for every stage of the customer journey.
- [Improve Opt-in Rates](https://academy.insiderone.com/docs/improve-opt-in-rates.md): Improve Web Push opt-in CTR by adjusting prompt timing, page targeting, and using Opt-in Box or Overlay templates to boost subscriber quality
- [Enhance Subscriber Growth](https://academy.insiderone.com/docs/enhance-subscriber-growth.md): Grow Web Push subscribers by delivering ongoing value, personalizing messages, sending Welcome Notifications, and using Opt-in Reminder or Bell templates.
- [Best Practices for Single Web Push](https://academy.insiderone.com/docs/best-practices-for-single-web-push.md): Best practices for Single Web Push covering coupon urgency, sale announcements, free shipping, product recommendations, and segmentation strategies.
- [Best Practices for Trigger Web Push](https://academy.insiderone.com/docs/best-practices-for-trigger-web-push.md): Best practices for Trigger Web Push covering delivery benefit alerts, exit intent on product pages, cart abandoner targeting, and weather-based rules.
- [FAQ about Web Push](https://academy.insiderone.com/docs/faq-about-web-push.md): Find answers to common Web Push questions covering campaigns, integration, Service Worker, Mobile Safari support, and analytics.
- [FAQ about Web Push](https://academy.insiderone.com/docs/faq-web-push.md): Web Push FAQ covering compatibility, delivery flow, TTL, opt-in re-prompting, unsubscribing, rich images, and language dropdown settings.
- [FAQ about Web Push Campaigns](https://academy.insiderone.com/docs/faq-web-push-campaigns.md): Web Push Campaigns FAQ covering title truncation, CTA button limits, frequency capping, TTL delivery quirks, character limits, and coupon codes.
- [FAQ About Web Push Integration and Service Worker](https://academy.insiderone.com/docs/faq-web-push-integration-and-service-worker.md): Web Push Integration FAQ covering Service Worker paths, token export, CDN hosting, HTTPS requirements, and multi-provider setups.
- [FAQ about Web Push Support for Mobile Safari](https://academy.insiderone.com/docs/faq-about-web-push-support-for-mobile-safari.md): Web Push Mobile Safari FAQ covering PWA requirements, checking PWA status, creating a manifest file, and managing iOS notification permissions.
- [FAQ about Web Push Analytics](https://academy.insiderone.com/docs/faq-about-web-push-analytics.md): Web Push Analytics FAQ explains CTR calculation, unsubscription count discrepancies, and dropped/offline recipient logic.
- [Troubleshooting for Web Push](https://academy.insiderone.com/docs/troubleshooting-web-push.md): Covers how to troubleshoot Web Push in Insider One, including subscription, delivery, browser and device issues, campaign behavior, and common configuration problems.
- [Web Push Notifications Not Received](https://academy.insiderone.com/docs/receiving-no-web-push-notifications.md): Covers troubleshooting steps for Web Push notifications not being received, including OS-level, browser-level, and opt-in permission checks correctly.
- [Check Opt-in Settings](https://academy.insiderone.com/docs/check-opt-in-settings.md): Covers checking Web Push Opt-in Settings in InOne, including the Activate Opt-in toggle and opt-in delay settings that can block the prompt correctly.
- [Check the Web Push URL](https://academy.insiderone.com/docs/check-web-push-url.md): Covers verifying your website URL matches in both Web Push Settings and InOne Account Settings to fix undelivered Web Push notifications for good now.
- [Web Push Channel Frequency Capping Settings](https://academy.insiderone.com/docs/web-push-channel-frequency-capping-settings.md): Learn how Channel and Campaign Frequency Capping limit daily and weekly Web Push notifications per user, with detailed examples and bypass options.
- [Debug Service Worker](https://academy.insiderone.com/docs/debug-service-worker.md): Covers debugging the Insider One Service Worker in Chrome and Firefox using a new browser profile, console status, and network request checks quickly.
- [Check the User Web Push Permission](https://academy.insiderone.com/docs/check-web-push-user-permission.md): Covers checking whether Web Push permission is granted by inspecting the insUserPermissionGranted value in local storage on Chrome and Firefox safely.
- [Get the Web Push Token](https://academy.insiderone.com/docs/get-web-push-token.md): Covers finding your Web Push token, stored as insdrSubsId, in Chrome and Firefox browser cookies for Insider One troubleshooting requests effectively.
- [Clear Cache and Reset Data](https://academy.insiderone.com/docs/clear-cache-and-reset-data.md): Covers resetting Web Push permissions by clearing cache and site data in Chrome desktop, Chrome for Android, Firefox, and Safari on Mac appropriately.
- [Change in Web Push Analytics](https://academy.insiderone.com/docs/change-in-web-push-analytics.md): Covers reasons for unexpected increases in Web Push Analytics numbers, including traffic growth, campaigns, seasonality, and targeting work correctly.
- [Action Buttons in Web Push Notifications](https://academy.insiderone.com/docs/action-buttons-in-web-push-notifications.md): Covers a known Chrome and Android bug where Web Push action buttons appear unresponsive after being clicked, and a recommended workaround effectively.
- [Web Push Unsubscriber Peak Due to Data Policy](https://academy.insiderone.com/docs/web-push-unsubscriber-peak-due-to-data-policy.md): Covers why Web Push unsubscriber counts spike as inactive user profiles are archived under Insider One's Data Retention Policy each year consistently.
- [Optimize Growth When Setup Looks Correct](https://academy.insiderone.com/docs/optimize-growth-when-setup-looks-correct.md): Covers fixing stalled Web Push subscriber growth by checking silent prompt dismissal, overly narrow targeting, and audience saturation thoroughly now.
- [App Push](https://academy.insiderone.com/docs/app-push.md): App push notifications are actionable, bite-sized messages sent to a user’s device via a mobile app
- [Get Started with App Push](https://academy.insiderone.com/docs/get-started-with-app-push.md)
- [How to create an App Push](https://academy.insiderone.com/docs/how-to-create-an-app-push.md): Explains how to create an App Push campaign, covering campaign setup, audience targeting, message configuration, scheduling, and delivery.
- [App Push Types](https://academy.insiderone.com/docs/app-push-types.md): Explains available App Push campaign types, covering Single, Recurring, Conversion, Geofence, and Cart Reminder notifications and use cases.
- [User Level Campaign Operations](https://academy.insiderone.com/docs/app-push-user-level-campaign-operations.md): Covers App Push campaign access in Insider One by user role and group, including visibility, creation, editing, duplication, group assignment, and filtering.
- [App Push: User Level Analytics Operations](https://academy.insiderone.com/docs/app-push-user-level-analytics-operations.md): Explains App Push User Level Analytics Operations, covering user metrics, campaign data, reports, insights, and operational workflow for marketing use.
- [Create an App Push Notification](https://academy.insiderone.com/docs/create-an-app-push-notification.md)
- [Single App Push](https://academy.insiderone.com/docs/single-app-push.md): Create a Single App Push in Insider One to send a one-time mobile push notification, like a promo or discount alert, to your app users.
- [Slider App Push](https://academy.insiderone.com/docs/slider-app-push.md): Explains Slider App Push campaigns, covering swipeable push notifications, content configuration, personalization, and user engagement.
- [Carousel App Push](https://academy.insiderone.com/docs/carousel-app-push.md): Explains Carousel App Push campaigns, covering multi-card push notifications, content configuration, personalization, and user engagement.
- [Geofence App Push](https://academy.insiderone.com/docs/geofence-app-push.md): Insider One's Geofence App Push, a location-based trigger for proximity marketing, sends push notifications when users enter or exit a location.
- [Recurring App Push](https://academy.insiderone.com/docs/recurring-app-push.md): Explains Recurring App Push campaigns, covering recurring schedules, targeting, message configuration, automation, and delivery management.
- [Cart Reminder App Push](https://academy.insiderone.com/docs/cart-reminder-app-push.md): Cart reminder app push creation steps
- [Conversion App Push](https://academy.insiderone.com/docs/conversion-app-push.md): A conversion push is an automated campaign triggered by user behavior on the app.
- [App Push Campaign Creation Steps](https://academy.insiderone.com/docs/app-push-campaign-creation-steps.md)
- [App Push: Segments](https://academy.insiderone.com/docs/single-app-push-segments.md): After creating your message, you can choose a target segment to send your message to.
- [App Push: Test](https://academy.insiderone.com/docs/single-app-push-test.md): You can preview your app pushes on the Design step while designing your message.
- [App Push: Goals](https://academy.insiderone.com/docs/app-push-new-design-goals.md): Explains App Push Goals, covering campaign goals, conversion durations, event parameters, and re-eligibility settings for push campaigns.
- [App Push: Launch](https://academy.insiderone.com/docs/single-app-push-launch.md): Explains App Push Launch, covering activation status, silent hours, Send Time Optimization, Time to Live, App Cards, and delivery controls and timing.
- [Monitoring your batch pushes](https://academy.insiderone.com/docs/monitoring-your-batch-pushes.md): Covers how to monitor Batch Push campaigns in Insider One, including delivery status, campaign details, performance metrics, filters, and push results.
- [App Push Analytics](https://academy.insiderone.com/docs/app-push-analytics.md)
- [Mobile App Suite Home Page Analytics](https://academy.insiderone.com/docs/mobile-app-suite-home-page-analytics.md): Explains Mobile App Suite Home Page Analytics, covering dashboard metrics, user behavior, campaign performance, reporting, and optimization insights.
- [Overall App Push Analytics](https://academy.insiderone.com/docs/overall-app-push-analytics-1.md)
- [Campaign-Level App Push Analytics](https://academy.insiderone.com/docs/app-push-analytics-page.md): Explains the App Push Analytics page, covering campaign performance metrics, delivery insights, engagement data, reporting, and optimization tools.
- [App Push Metric Calculations](https://academy.insiderone.com/docs/app-push-metric-calculations-1.md)
- [FAQ about Mobile App Dashboard Analytics](https://academy.insiderone.com/docs/faq-about-mobile-app-suite-analytics.md): FAQ about mobile app dashboard
- [Use Cases for App Push](https://academy.insiderone.com/docs/app-push-use-cases.md)
- [Use Cases for Single App Push](https://academy.insiderone.com/docs/use-cases-for-single-app-push.md): You can use the Single App Push for various use cases.
- [Use Cases for Carousel & Slider App Pushes](https://academy.insiderone.com/docs/use-cases-for-carousel-slider-app-push.md): Explains Carousel and Slider App Push use cases, covering campaign scenarios, engagement strategies, content layouts, and personalization tips.
- [Use Cases for Recurring App Push](https://academy.insiderone.com/docs/use-cases-for-recurring-app-push.md): You can use the Recurring App Push in various use cases.
- [Use Cases for Conversion App Push](https://academy.insiderone.com/docs/use-cases-for-conversion-app-push.md): You can use the Conversion App Push in various use cases.
- [Use Cases for Geofence App Push](https://academy.insiderone.com/docs/use-cases-for-geofence-app-push.md): Insider One's Geofence App Push supports proximity marketing uses, such as welcoming shoppers, following up after visits, and sharing coupon codes.
- [Arrival message with Geofence App Push](https://academy.insiderone.com/docs/arrival-message-with-geofence-app-push.md): Explains geofence-triggered arrival app push notifications, covering platform SDK setup, location permission requirements, and reengagement use cases.
- [Engaging diners on their arrival at your restaurant with Geofence Push](https://academy.insiderone.com/docs/engaging-diners-on-their-arrival-at-your-restaurant-with-geofence-push.md): Explains how to engage restaurant visitors with Geofence Push by triggering arrival-based notifications, covering campaign setup, targeting, and best practices.
- [Use Cases for Cart Reminder App Push](https://academy.insiderone.com/docs/use-cases-for-cart-reminder-app-push.md): Explains Cart Reminder App Push use cases, covering abandoned cart recovery, targeting strategies, personalization, timing, and conversion optimization.
- [FAQ about App Pushes](https://academy.insiderone.com/docs/faq-app-push.md)
- [FAQ about Geofence App Push Notification](https://academy.insiderone.com/docs/faq-geofence-app-push-notification.md): This FAQ page answers questions about Geofence app push.
- [FAQ about Conversion App Push Notification](https://academy.insiderone.com/docs/faq-conversion-app-push-notification.md): This FAQ page answers questions about conversion app push.
- [FAQ about Carousel/Slider App Push Notification](https://academy.insiderone.com/docs/faq-about-carousel-slider-app-push-notification.md): This FAQ page answers questions about advanced rich app push.
- [FAQ about Standard App Push Notification](https://academy.insiderone.com/docs/faq-standard-app-push-notification.md): This FAQ page answers questions about standard app push.
- [FAQ about Cart Reminder App Push Notification](https://academy.insiderone.com/docs/faq-cart-reminder-app-push-notification.md): This FAQ page answers questions about cart reminder app pushes.
- [FAQ about Recurring App Push Notification](https://academy.insiderone.com/docs/faq-recurring-app-push-notification.md): This FAQ page answers questions about the recurring app push notification.
- [FAQ about App Push Delivery](https://academy.insiderone.com/docs/faq-about-app-push-delivery.md): Covers App Push delivery behavior when multiple profiles share a device, including which profile receives the push and where the delivery event is recorded.
- [FAQ about Testing App Push Notifications](https://academy.insiderone.com/docs/faq-about-testing-app-push-notifications.md): Covers frequently asked questions about testing App Push notifications in Insider One, including test devices, delivery behavior, eligibility, and troubleshooting.
- [FAQ about Mobile App Metrics](https://academy.insiderone.com/docs/mobile-app-metrics-1.md): This FAQ page answers questions about mobile app metrics.
- [FAQ about Mobile App Reporting](https://academy.insiderone.com/docs/reporting.md): This FAQ page answers questions about mobile app reporting.
- [Why cannot we receive app push notifications?](https://academy.insiderone.com/docs/why-cannot-we-receive-app-push-notifications.md): This article explains why you might not receive app push notifications.
- [Adding content-available 1 to push notifications](https://academy.insiderone.com/docs/adding-content-available-1-to-push-notifications.md): Explains adding available content to push notifications, covering dynamic content setup, personalization, configuration steps, and notification tools.
- [Deep links](https://academy.insiderone.com/docs/deep-links.md): Explains how to create, manage, and use deep links in Insider One campaigns, covering supported link types, dynamic attributes, app routing, and best practices.
- [FAQ for Deep Links](https://academy.insiderone.com/docs/faq-deep-links.md): This FAQ page answers questions about deep links.
- [WhatsApp](https://academy.insiderone.com/docs/whatsapp-overview.md): Insider One's WhatsApp channel sends transactional and marketing messages, collects opt-ins, and tracks campaign performance on WhatsApp.
- [Get Started with WhatsApp](https://academy.insiderone.com/docs/get-started-with-whatsapp.md)
- [WhatsApp Listing Page & Elements](https://academy.insiderone.com/docs/whatsapp-listing-page-elements.md): WhatsApp Listing Page Elements reference. Learn how to set up and use page elements—titles, images, buttons—within WhatsApp listing pages via Insider.
- [WhatsApp Account Hub](https://academy.insiderone.com/docs/whatsapp-account-hub.md): WhatsApp Account Hub reference. Learn how to centrally manage your WhatsApp accounts—track status, configure OBA, monitor messaging limits, and streamline account settings.
- [Messaging Limits for WhatsApp](https://academy.insiderone.com/docs/messaging-limits-for-whatsapp.md): Messaging Limits for WhatsApp reference. Learn about WhatsApp’s daily limit on unique users, how Insider tracks your limit, and tips to increase it.
- [WhatsApp Campaign Types](https://academy.insiderone.com/docs/whatsapp-campaign-types.md): WhatsApp Campaign Types reference. Learn about the various campaign formats: Single Message, Purchase Confirmation, Event Reminder, Trigger Message, Cart Reminder and how to pick the right one for your audience
- [WhatsApp Cloud API Essentials](https://academy.insiderone.com/docs/whatsapp-cloud-api-essentials.md): Covers WhatsApp Cloud API fundamentals, including setup prerequisites, account configuration, messaging capabilities, and key concepts for implementation in Insider One.
- [WhatsApp Usernames and the BSUID](https://academy.insiderone.com/docs/whatsapp-usernames-and-the-bsuid.md): Learn about WhatsApp usernames, Business Scoped User IDs (BSUIDs), and their impact on messaging in Insider One. Explore user identification, chatbot support, message routing, rollout timelines, and frequently asked questions.
- [Migrate WhatsApp Phone Numbers](https://academy.insiderone.com/docs/migrate-whatsapp-phone-numbers.md): Learn how to migrate an existing WhatsApp Business phone number into Insider One's WhatsApp Business Account (WABA).
- [How to Create a WhatsApp Campaign](https://academy.insiderone.com/docs/how-to-create-whatsapp-campaign.md): Create a WhatsApp campaign by selecting your message type, choosing your audience, designing your message with an approved template, setting goals, and scheduling the launch.
- [Integration and Settings](https://academy.insiderone.com/docs/whatsapp-integration-and-settings.md): WhatsApp Integration & Settings reference. Learn how to configure WhatsApp in Insider, set up messaging settings, and manage integration workflows.
- [Create your WhatsApp Business Account](https://academy.insiderone.com/docs/create-your-whatsapp-business-account.md): Create your WhatsApp Business Account reference. Learn how to set up and verify your WhatsApp Business account in Insider to start messaging customers.
- [Official WhatsApp Business Account](https://academy.insiderone.com/docs/official-whatsapp-business-account.md): Official WhatsApp Business Account reference. Learn how to register, verify, and manage your WhatsApp Business Account within Insider for secure messaging.
- [Multi-Number Support on a Single Panel for WhatsApp](https://academy.insiderone.com/docs/multi-number-support-on-a-single-panel-for-whatsapp.md): Manage multiple WhatsApp phone numbers under the same WABA from a single Insider One panel. Learn how to add numbers, create campaigns, configure webhooks, track analytics, and monitor performance for each number individually.
- [WhatsApp Settings](https://academy.insiderone.com/docs/whatsapp-settings.md): Manage WhatsApp settings in Insider One to configure account integrations, messaging preferences, webhooks, and branded domains from a single panel.
- [Subscriber Collection](https://academy.insiderone.com/docs/whatsapp-subscriber-collection.md): WhatsApp Subscriber Collection reference. Learn how to collect opt-in subscriber data via WhatsApp using Insider for messaging eligibility and segmentation.
- [Meta’s New Opt-In Policy and GDPR Compliance](https://academy.insiderone.com/docs/metas-new-opt-in-policy-and-gdpr-policy-compliance.md): Understand Meta’s updated WhatsApp opt-in policy and learn GDPR compliance best practices, consent requirements, and new opt-out mechanisms for marketing messages.
- [WhatsApp: CSV Upload via Saved Segments](https://academy.insiderone.com/docs/csv-upload-via-saved-segments-for-whatsapp.md): Upload CSV files via Saved Segments to add WhatsApp subscribers in bulk, manage opt-ins, and keep your audience lists up to date.
- [WhatsApp: Lead Collection Templates](https://academy.insiderone.com/docs/lead-collection-templates-for-whatsapp.md): Covers WhatsApp lead collection templates in Insider One, including Pick a Gift, Sticky and Inline Opt-in, and Tap & Join for subscriber collection.
- [WhatsApp: Text to Opt-in](https://academy.insiderone.com/docs/whatsapp-text-to-opt-in.md): Covers how WhatsApp Text to Opt-in works in Insider One, including keyword-based subscriptions, opt-in configuration, automated responses, and subscriber collection.
- [WhatsApp Message Templates](https://academy.insiderone.com/docs/whatsapp-message-templates.md)
- [Elements of WhatsApp Message Templates](https://academy.insiderone.com/docs/elements-of-whatsapp-message-templates.md): Learn the required parts, header, body, and buttons, of a WhatsApp message template before submitting it for approval.
- [WhatsApp Templates: Marketing vs. Utility](https://academy.insiderone.com/docs/whatsapp-templates-marketing-vs-utility.md): WhatsApp Templates – Marketing vs Utility reference. Learn how to distinguish between marketing and utility templates, and use each type appropriately in your WhatsApp messaging strategy.
- [Create a WhatsApp Business Standard Template on InOne](https://academy.insiderone.com/docs/create-a-whatsapp-business-standard-template-on-inone.md): InOne WhatsApp Template reference. Learn how to create and manage WhatsApp Business standard templates in Insider One’s InOne platform.
- [Create a WhatsApp Business Carousel Template on InOne](https://academy.insiderone.com/docs/create-a-whatsapp-business-carousel-template-on-inone.md): WhatsApp Carousel Template (InOne) reference. Learn how to build and use carousel-style WhatsApp templates within Insider One for richer messaging.
- [Add Copy Coupon Codes to WhatsApp Business Templates on InOne](https://academy.insiderone.com/docs/add-copy-coupon-codes-to-whatsapp-business-templates-on-inone.md): Covers how to add copyable coupon codes to WhatsApp Business templates in Insider One, including template setup, coupon buttons, code values, and campaign use.
- [WhatsApp Template’s Quality Rating](https://academy.insiderone.com/docs/whatsapp-templates-quality-rating.md): Covers WhatsApp template quality ratings and statuses, plus how archived templates are identified, restored, and affect campaigns.
- [WhatsApp Template Pacing and Pausing](https://academy.insiderone.com/docs/whatsapp-template-pacing-and-pausing.md): WhatsApp Template Pacing & Pausing reference. Learn how to control message frequency, monitor template-quality feedback, and manage auto-pauses to keep your WhatsApp campaigns effective.
- [Create a WhatsApp Campaign](https://academy.insiderone.com/docs/create-a-whatsapp-campaign.md): Create a WhatsApp Campaign reference. Learn how to design and launch a campaign in Insider using WhatsApp from audience setup and message template selection through testing and analytics.
- [Single WhatsApp Message Campaign](https://academy.insiderone.com/docs/single-whatsapp-message-campaign.md): Learn how to create a single WhatsApp message campaign in Insider One to send one-time promotional messages and engage users with offers and updates.
- [Purchase Confirmation WhatsApp Message Campaign](https://academy.insiderone.com/docs/purchase-confirmation-whatsapp-message-campaign.md): Learn how to create and launch a purchase confirmation WhatsApp message campaign in Insider One to send personalized order confirmations and boost engagement.
- [Event Reminder WhatsApp Message Campaign](https://academy.insiderone.com/docs/event-reminder-whatsapp-message-campaign.md): Learn how to create an event reminder WhatsApp message campaign in Insider One’s InOne to send timely reminders before events and appointments and improve engagement.
- [Trigger WhatsApp Message Campaign](https://academy.insiderone.com/docs/trigger-whatsapp-message-campaign.md): Learn how to create a trigger WhatsApp message campaign in InOne to send automated messages based on user actions and behavior for better engagement.
- [Cart Reminder WhatsApp Message Campaign](https://academy.insiderone.com/docs/cart-reminder-whatsapp-message-campaign.md): Learn how to create a cart reminder WhatsApp message campaign in InOne to send automated cart recovery messages and increase conversions.
- [Carousel WhatsApp Message Campaign](https://academy.insiderone.com/docs/carousel-whatsapp-message-campaign.md): Learn how to create a carousel WhatsApp message campaign in InOne to showcase multiple products or offers in a single message and boost engagement.
- [Direct Send for WhatsApp Utility Messages](https://academy.insiderone.com/docs/direct-send-for-whatsapp-utility-messages.md): Covers WhatsApp Direct Send for Utility: campaign setup without pre-approved templates, format limits, compliance enforcement stages, and FAQs.
- [URL Shortener for WhatsApp](https://academy.insiderone.com/docs/url-shortener-for-whatsapp.md): Learn how to use the URL shortener for WhatsApp in InOne to create branded short links, reduce message length, and improve click rates for your campaigns.
- [Track Links in WhatsApp Campaigns](https://academy.insiderone.com/docs/track-links-in-whatsapp-campaigns.md): Learn how to track links in WhatsApp campaigns in Insider One’s InOne to measure clicks, analyze performance, and optimize campaign results.
- [Third-Party Chatbot Connection to WhatsApp](https://academy.insiderone.com/docs/third-party-chatbot-connection-to-whatsapp.md): Learn how to connect third-party chatbots to WhatsApp in InOne to automate conversations and improve customer support workflows.
- [Personalize WhatsApp Messages with Dynamic Content](https://academy.insiderone.com/docs/personalize-whatsapp-messages-with-dynamic-content.md): Learn how to personalize WhatsApp messages with dynamic content in InOne to deliver tailored messages that boost relevance and engagement.
- [Messaging Per Second (MPS) for WhatsApp](https://academy.insiderone.com/docs/messaging-per-second-mps-for-whatsapp.md): Learn about messaging per second (MPS) for WhatsApp in InOne to optimize send rates, manage throughput, and ensure reliable message delivery.
- [WhatsApp Group Level Access](https://academy.insiderone.com/docs/whatsapp-group-level-access.md): Covers WhatsApp group-level access in Insider One, including campaign visibility, creation and management permissions, group assignment, and access control.
- [Review and Test Your Campaign](https://academy.insiderone.com/docs/review-and-test-your-whatsapp-campaign.md): Learn how to review and test your WhatsApp campaign in InOne to ensure message quality, accuracy, and optimal performance before sending.
- [Review Your WhatsApp Campaign](https://academy.insiderone.com/docs/review-your-whatsapp-campaign.md): Review your WhatsApp campaign by checking performance metrics, such as send rate, click-throughs, opt-ins, and conversions, to optimize future sends.
- [Test Your WhatsApp Campaign](https://academy.insiderone.com/docs/test-your-whatsapp-campaign.md): Learn how to test your WhatsApp campaign in InOne to validate message content, settings, and delivery before sending to your audience.
- [WhatsApp Analytics](https://academy.insiderone.com/docs/whatsap-analytics.md): Learn how to use WhatsApp analytics in InOne to track campaign performance, measure engagement, and gain insights to improve results.
- [Overall WhatsApp Analytics](https://academy.insiderone.com/docs/overall-whatsapp-analytics.md): Learn how to use overall WhatsApp analytics in InOne to measure campaign performance, monitor key metrics, and optimize future messaging strategies.
- [WhatsApp Conversational Analytics](https://academy.insiderone.com/docs/whatsapp-conversational-analytics.md): Learn how to use WhatsApp conversational analytics in InOne to analyze message interactions, measure engagement, and improve conversation outcomes.
- [WhatsApp Transactional Analytics](https://academy.insiderone.com/docs/whatsapp-transactional-analytics.md): Learn how to use WhatsApp transactional analytics in InOne to track delivery, engagement, and key performance metrics for your transactional messaging.
- [WhatsApp OTP Analytics](https://academy.insiderone.com/docs/whatsapp-otp-analytics.md): Learn how to use WhatsApp OTP analytics in InOne to measure delivery, verification success, and key performance metrics for your OTP messaging.
- [WhatsApp Usage Analytics](https://academy.insiderone.com/docs/whatsapp-usage-analytics.md): Learn how to use WhatsApp usage analytics in InOne to monitor overall usage patterns, user behavior, and key metrics to improve your messaging performance.
- [WhatsApp Campaign Analytics](https://academy.insiderone.com/docs/whatsapp-campaign-analytics.md): WhatsApp Campaign Analytics shows delivery, read, and click performance for every WhatsApp campaign sent through Insider One.
- [WhatsApp Subscriber Analytics](https://academy.insiderone.com/docs/whatsapp-subscriber-analytics.md): Learn how to use WhatsApp subscriber analytics in InOne to track subscriber growth, behavior, and engagement for smarter audience insights.
- [Click to WhatsApp (CTWA) Ads](https://academy.insiderone.com/docs/click-to-whatsapp-ctwa-ads.md)
- [Meta Conversions API for Click to WhatsApp Ads](https://academy.insiderone.com/docs/meta-conversions-api-for-click-to-whatsapp-ads.md): Insider One automatically sends purchase events from Click-to-WhatsApp (CTWA) ads to Meta's Conversions API (CAPI) so ROI shows in Ads Manager.
- [Create Click to WhatsApp (CTWA) Ads](https://academy.insiderone.com/docs/create-click-to-whatsapp-ctwa-ads.md): Set up Click to WhatsApp (CTWA) ads on Facebook and Instagram so customers can tap an ad and start a WhatsApp chat with your business.
- [WhatsApp Help & Other Resources ](https://academy.insiderone.com/docs/whatsapp-help-other-resources.md)
- [FAQ about WhatsApp](https://academy.insiderone.com/docs/faq-about-whatsapp.md): Answers to common WhatsApp Business questions in Insider One: account setup, opt-in, templates, delivery limits, and troubleshooting.
- [Use Cases for WhatsApp](https://academy.insiderone.com/docs/use-cases-for-whatsapp.md): Learn key use cases for WhatsApp in InOne to engage customers, drive conversions, and improve communication with tailored messaging strategies.
- [Troubleshooting WhatsApp Business Message Delivery Issues](https://academy.insiderone.com/docs/troubleshooting-whatsapp-business-message-delivery-issues.md): Troubleshoot WhatsApp Business message delivery issues in InOne, including undelivered, dropped, and blocked messages.
- [Meta's Frequency Capping for WhatsApp Marketing Messages](https://academy.insiderone.com/docs/metas-frequency-capping-for-whatsapp-marketing-messages.md): Learn how to use Meta’s frequency capping for WhatsApp marketing messages in InOne to limit message repetition and improve user experience.
- [WhatsApp Pricing Changes](https://academy.insiderone.com/docs/whatsapp-pricing-changes.md): Learn about WhatsApp pricing changes in InOne to understand updated costs, plan your messaging strategy, and manage campaign budgets effectively.
- [WhatsApp Max-Price Feature](https://academy.insiderone.com/docs/whatsapp-maximum-price-feature.md): Covers Meta's Max-Price bidding feature for WhatsApp marketing messages, bidding strategies, InOne template and campaign setup, and message consumption.
- [WhatsApp Service Message Billing Update](https://academy.insiderone.com/docs/whatsapp-service-message-billing-update.md): Starting October 1, 2026, Meta charges a per-message fee for WhatsApp service messages, which Insider One passes through at cost.
- [SMS](https://academy.insiderone.com/docs/sms-overview.md): Learn how SMS works in Insider One with an overview of features and capabilities for customer messaging and engagement.
- [Get Started with SMS](https://academy.insiderone.com/docs/get-started-with-sms.md): Get started with SMS using Insider by setting up your account, uploading contact lists, creating messages, and analysing results.
- [SMS Terms to Know](https://academy.insiderone.com/docs/sms-terms-to-know.md): SMS Terms to Know reference. Learn key SMS terminology—opt-in, sender ID, delivery reports, templates—and how they apply within Insider.
- [SMS Content Guidelines](https://academy.insiderone.com/docs/sms-content-guidelines.md): Review Insider One’s SMS content guidelines to ensure compliance and best practices for message copy, formatting, allowed content, and user consent requirements.
- [Spam Approach in SMS Marketing](https://academy.insiderone.com/docs/spam-approach-in-sms-marketing.md): Learn effective approaches to avoid spam in SMS marketing with InOne to improve deliverability, protect your reputation, and engage subscribers.
- [SMS Campaign Types](https://academy.insiderone.com/docs/sms-campaign-types.md): Learn about SMS campaign types in InOne to choose the right strategy for promotions, alerts, and customer engagement.
- [SMS Listing Page and Elements](https://academy.insiderone.com/docs/sms-listing-page-elements.md): Learn about SMS listing page elements in InOne to understand each component, customize your layout, and improve campaign visibility and management.
- [SMS Bot Clicks](https://academy.insiderone.com/docs/sms-bot-clicks.md): Learn how to use SMS bot clicks in InOne to track interactions, measure engagement, and optimize automated SMS flows.
- [How to Create an SMS Campaign](https://academy.insiderone.com/docs/how-to-create-an-sms-campaign.md): Create an SMS campaign in Insider by selecting your audience, composing your message, scheduling send time, and tracking performance metrics.
- [Integration and Settings](https://academy.insiderone.com/docs/sms-integration-and-settings.md)
- [SMS Settings](https://academy.insiderone.com/docs/sms-settings.md): Covers SMS Settings in Insider One, including unsubscribe methods, service provider integration, Silent Hours, and campaign prioritization for SMS campaigns.
- [SMS Silent Hours](https://academy.insiderone.com/docs/sms-silent-hours.md): Learn how to configure quiet times when SMS messages won’t be sent, ensuring you comply with regulations and avoid disturbing recipients.
- [SMS Double Opt-In](https://academy.insiderone.com/docs/sms-double-opt-in.md): Learn how to set up SMS double opt-in in InOne to confirm subscriber consent, improve list quality, and ensure compliant messaging practices.
- [SMS Quick Response](https://academy.insiderone.com/docs/sms-quick-response.md): Learn how to set up and use predefined quick-reply keywords in Insider One's SMS settings to automate replies.
- [Multi-Sender Selection for SMS, MMS, and RCS](https://academy.insiderone.com/docs/multi-sender-selection-for-sms-mms-and-rcs.md): Covers multi-sender selection for SMS, MMS, and RCS in Insider One, including sender management, preferences, campaign selection, filtering, analytics, and limitations.
- [SMS Country Guidelines](https://academy.insiderone.com/docs/sms-country-guidelines.md): Browse country-specific SMS guidelines for Insider One, covering sender registration, compliance requirements, and onboarding across regions.
- [Africa SMS Guidelines](https://academy.insiderone.com/docs/africa-sms-guidelines.md): Explore SMS guidelines by country, including sender ID rules, routing options, and compliance requirements to support global messaging.
- [Kenya SMS Guideline](https://academy.insiderone.com/docs/kenya-sms-guideline.md): Covers Kenya SMS requirements for Insider One, including sender registration, sender ID approval, compliance rules, and onboarding guidance.
- [South Africa SMS Guideline](https://academy.insiderone.com/docs/south-africa-sms-guideline.md): Covers South Africa SMS requirements for Insider One, including promotional and transactional routes, sender ID options, opt-out methods, and onboarding.
- [Tanzania SMS Guideline](https://academy.insiderone.com/docs/tanzania-sms-guideline.md): Covers Tanzania SMS requirements for Insider One, including sender ID pre-registration, promotional and transactional routes, opt-out methods, and onboarding.
- [Uganda SMS Guideline](https://academy.insiderone.com/docs/uganda-sms-guideline.md): Covers Uganda SMS requirements for Insider One, including sender ID options, promotional and transactional routes, approval requirements, and onboarding guidance.
- [APAC Countries SMS Guidelines](https://academy.insiderone.com/docs/apac-countries-sms-guidelines.md): Covers country-specific SMS guidelines for Insider One, including sender registration, compliance requirements, regulatory rules, and onboarding by country.
- [Australia SMS Guideline](https://academy.insiderone.com/docs/australia-sms-guideline.md): Covers Australia SMS registration requirements for Insider One, including sender registration, required documents, compliance, and setup steps.
- [Hong Kong SMS Guideline](https://academy.insiderone.com/docs/hong-kong-sms-guideline.md): Covers Hong Kong SMS requirements for Insider One, including sender IDs, promotional and transactional routes, and onboarding guidance.
- [Malaysia SMS Guideline](https://academy.insiderone.com/docs/malaysia-sms-guideline.md): Covers Malaysia SMS requirements for Insider One, including sender IDs, promotional and transactional routes, and onboarding guidance.
- [New Zealand SMS Guideline](https://academy.insiderone.com/docs/new-zealand-sms-guideline.md): Covers New Zealand SMS requirements for Insider One, including sender IDs, promotional and transactional routes, and onboarding guidance.
- [Indonesia SMS Guideline](https://academy.insiderone.com/docs/indonesia-sms-guideline.md): Covers Indonesia SMS requirements for Insider One, including sender IDs, promotional and transactional routes, and onboarding guidance.
- [Singapore SMS Guideline](https://academy.insiderone.com/docs/singapore-sms-guideline.md): Covers Singapore SMS requirements for Insider One, including sender IDs, promotional and transactional routes, and onboarding guidance.
- [Taiwan SMS Guideline](https://academy.insiderone.com/docs/taiwan-sms-guideline.md): Covers Taiwan SMS requirements for Insider One, including supported sender types, sender ID approval, transactional routes, and onboarding guidance.
- [Thailand SMS Guideline](https://academy.insiderone.com/docs/thailand-sms-guideline.md): Covers Thailand SMS requirements for Insider One, including sender IDs, promotional and transactional routes, and onboarding guidance.
- [The Philippines SMS Guideline](https://academy.insiderone.com/docs/thephilippines-sms-guideline.md): Covers Philippines SMS requirements for Insider One, including sender IDs, promotional and transactional routes, and onboarding guidance.
- [Vietnam SMS Guideline](https://academy.insiderone.com/docs/vietnam-sms-guideline.md): Covers Vietnam SMS requirements for Insider One, including sender ID approval, transactional route rules, campaign restrictions, and onboarding guidance.
- [EU Countries SMS Guidelines](https://academy.insiderone.com/docs/eu-countries-sms-guidelines.md): Covers SMS requirements for EU countries in Insider One, including sender registration, compliance rules, onboarding, and country-specific guidelines.
- [Bulgaria SMS Guideline](https://academy.insiderone.com/docs/bulgaria-sms-guideline.md): Covers Bulgaria SMS requirements for Insider One, including sender registration, consent, compliance rules, and country-specific setup steps.
- [Czech Republic SMS Guideline](https://academy.insiderone.com/docs/czech-republic-sms-guideline.md): Covers Czech Republic SMS requirements for Insider One, including sender registration, consent, compliance rules, and setup guidance.
- [France SMS Guideline](https://academy.insiderone.com/docs/france-sms-guideline.md): Covers France SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [Germany SMS Guideline](https://academy.insiderone.com/docs/germany-sms-guideline.md): Covers Germany SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [Italy SMS Guideline](https://academy.insiderone.com/docs/italy-sms-guideline.md): Covers Italy SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [Poland SMS Guideline](https://academy.insiderone.com/docs/poland-sms-guideline.md): Covers Poland SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [Portugal SMS Guideline](https://academy.insiderone.com/docs/portugal-sms-guideline.md): Covers Portugal SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [Romania SMS Guideline](https://academy.insiderone.com/docs/romania-sms-guideline.md): Covers Romania SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [Serbia SMS Guideline](https://academy.insiderone.com/docs/serbia-sms-guideline.md): Covers Serbia SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [Slovakia SMS Guideline](https://academy.insiderone.com/docs/slovakia-sms-guideline.md): Covers Slovakia SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [Spain SMS Guideline](https://academy.insiderone.com/docs/spain-sms-guideline.md): Covers Spain SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [The Netherlands SMS Guideline](https://academy.insiderone.com/docs/the-netherlands-sms-guideline.md): Covers Netherlands SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [The UK SMS Guideline](https://academy.insiderone.com/docs/uk-sms-guideline.md): Covers United Kingdom SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [Turkey SMS Guideline](https://academy.insiderone.com/docs/turkey-sms-guideline.md): Covers Türkiye SMS registration requirements for Insider One, including İYS integration, sender registration, required documents, and compliance.
- [Ukraine SMS Guideline](https://academy.insiderone.com/docs/ukraine-sms-guideline.md): Covers Ukraine SMS requirements for Insider One, including sender registration, consent requirements, compliance rules, and setup steps.
- [MENA Countries SMS Guidelines](https://academy.insiderone.com/docs/mena-countries-sms-guidelines.md): Explore Insider One’s SMS guidelines for MENA countries, including country-specific sender ID rules, message compliance, routing requirements, and best practices.
- [Egypt SMS Guideline](https://academy.insiderone.com/docs/egypt-sms-guideline.md): Covers Egypt SMS requirements for Insider One, including sender ID options, promotional and transactional routes, approval requirements, and onboarding guidance.
- [India SMS Guideline](https://academy.insiderone.com/docs/india-sms-guideline.md): Covers India SMS requirements for Insider One, including promotional and transactional routes, sender ID approval, and onboarding guidance.
- [Jordan SMS Guideline](https://academy.insiderone.com/docs/jordan-sms-guideline.md): Covers Jordan SMS requirements for Insider One, including dynamic sender IDs, promotional and transactional routes, registration, and onboarding.
- [Kuwait SMS Guideline](https://academy.insiderone.com/docs/kuwait-sms-guideline.md): Covers Kuwait SMS requirements for Insider One, including sender ID options, promotional and transactional routes, approval requirements, and onboarding guidance.
- [Oman SMS Guideline](https://academy.insiderone.com/docs/oman-sms-guideline.md): Covers Oman SMS requirements for Insider One, including dynamic sender IDs, sender registration, promotional and transactional routes, and onboarding.
- [Qatar SMS Guideline](https://academy.insiderone.com/docs/qatar-sms-guideline.md): Covers Qatar SMS requirements for Insider One, including dynamic sender IDs, sender address registration, promotional and transactional routes.
- [Pakistan SMS Guideline](https://academy.insiderone.com/docs/pakistan-sms-guideline.md): Covers Pakistan SMS requirements for Insider One, including sender ID options, promotional and transactional routes, approval requirements, and onboarding guidance.
- [Saudi Arabia SMS Guideline](https://academy.insiderone.com/docs/saudi-arabia-sms-guideline.md): Covers Saudi Arabia SMS requirements for Insider One, including sender ID registration, promotional and transactional routes, compliance requirements, and onboarding guidance.
- [UAE SMS Guideline](https://academy.insiderone.com/docs/uae-sms-guideline.md): Covers UAE SMS requirements for Insider One, including dynamic sender IDs, promotional and transactional routes, opt-out rules, and onboarding guidance.
- [US / LATAM Countries SMS Guidelines](https://academy.insiderone.com/docs/us-latam-countries-sms-guidelines.md): Covers SMS requirements for US and LATAM countries in Insider One, including sender registration, compliance, onboarding, and country-specific guidelines.
- [Brazil SMS Guideline](https://academy.insiderone.com/docs/brazil-sms-guideline.md): Follow Brazil SMS guidelines in Insider One to comply with local SMS regulations, sender requirements, and messaging best practices for campaigns.
- [Canada SMS Guideline](https://academy.insiderone.com/docs/canada-sms-guideline.md): Follow Canada SMS guidelines in Insider One to comply with CASL requirements, sender regulations, and SMS messaging best practices for campaigns.
- [Chile SMS Guideline](https://academy.insiderone.com/docs/chile-sms-guideline.md): Follow Chile SMS guidelines in Insider One to comply with local SMS regulations, sender requirements, and messaging best practices for campaigns.
- [Colombia SMS Guideline](https://academy.insiderone.com/docs/colombia-sms-guideline.md): Follow Colombia SMS guidelines in Insider One to comply with local SMS regulations, sender requirements, and messaging best practices for campaigns.
- [Dominican Republic SMS Guideline](https://academy.insiderone.com/docs/dominican-republic-sms-guideline.md): Follow Dominican Republic SMS guidelines in Insider One to comply with local SMS regulations, sender requirements, and messaging best practices.
- [Mexico SMS Guideline](https://academy.insiderone.com/docs/mexico-sms-guideline.md): Follow Mexico SMS guidelines in Insider One to comply with local regulations, sender requirements, and messaging best practices for SMS campaigns.
- [Peru SMS Guideline](https://academy.insiderone.com/docs/peru-sms-guideline.md): Discover Insider One’s Peru SMS guideline to learn about allowed sender IDs, message routes, country-specific rules, and how to send compliant promotional or transactional SMS in Peru.
- [The USA SMS Guideline](https://academy.insiderone.com/docs/usa-sms-guideline.md): Covers United States SMS requirements for Insider One, including 10DLC registration, promotional and transactional routes, quiet hours, and compliance.
- [Subscriber Collection](https://academy.insiderone.com/docs/subscriber-collection-for-sms-campaigns.md): Learn how to gather SMS opt-in data and manage subscribers for marketing campaigns in Insider One.
- [SMS: CSV Upload via Saved Segments](https://academy.insiderone.com/docs/csv-upload-via-saved-segments-for-sms.md): Learn how to upload CSV via saved segments for SMS in InOne to import contacts, organize lists, and send targeted SMS campaigns efficiently.
- [SMS: Lead Collection Templates](https://academy.insiderone.com/docs/lead-collection-templates-for-sms.md): Learn how to use lead collection templates for SMS in InOne to capture contacts, gather subscriber data, and grow your audience effectively.
- [Export Invalid Phone Numbers](https://academy.insiderone.com/docs/export-invalid-phone-numbers-for-sms.md): Learn how to export invalid phone numbers for SMS in InOne to clean your list, improve deliverability, and maintain accurate contact data.
- [Create an SMS Campaign](https://academy.insiderone.com/docs/sms-create-a-campaign.md): Learn how to create an SMS campaign in InOne to design, target, and send effective messages that engage your audience and drive results.
- [Single SMS Message](https://academy.insiderone.com/docs/create-a-single-sms-message.md): Learn how to create a single SMS message in InOne to send one-time targeted messages that inform, engage, and drive action from your audience.
- [Cart Reminder SMS](https://academy.insiderone.com/docs/create-a-cart-reminder-sms.md): Learn how to create a cart reminder SMS in InOne to send automated messages that help recover abandoned carts and boost conversions.
- [Welcome SMS Message](https://academy.insiderone.com/docs/create-a-welcome-sms-message.md): Insider One's Welcome SMS lets you send customized content to new recipients when they opt in.
- [Customize SMS Content](https://academy.insiderone.com/docs/customize-sms-content.md): Customizing your SMS content allows you to connect with your users more friendly and engagingly, often leading to higher returns than non-personalized messages.
- [Organization Prefix in SMS and MMS](https://academy.insiderone.com/docs/organization-prefix-in-sms-and-mms.md): Covers Organization Prefix for SMS and MMS in Insider One, including sender-level setup, campaign use, message formatting, character counts, and key considerations.
- [Schedule SMS Campaigns](https://academy.insiderone.com/docs/schedule-sms-campaigns.md): Covers SMS campaign scheduling in Insider One, including immediate and scheduled delivery, recipients’ local time zones, time zone fallbacks, missed recipients, silent hours, and campaign end dates.
- [URL Shortener for SMS](https://academy.insiderone.com/docs/url-shortener-for-sms.md): URL Shortener for SMS reference. Learn how Insider One shortens links in SMS to track clicks, save character space, and improve deliverability.
- [SMS Part](https://academy.insiderone.com/docs/sms-part.md): Learn how to use the SMS part in Insider One, including setup and messaging capabilities to send and manage text campaigns.
- [SMS Smart Encoding](https://academy.insiderone.com/docs/sms-smart-encoding.md): Learn how the encoding system in Insider One automatically converts special characters and switches between GSM-7 and UCS-2 to optimize message parts and costs.
- [Messaging per Second (MPS) for SMS](https://academy.insiderone.com/docs/messaging-per-second-mps-for-sms.md): Messaging Per Second or Message Parts Per Second (MPS) indicates the rate at which messages or texts are sent or received.
- [SMS Campaign Prioritization](https://academy.insiderone.com/docs/sms-campaign-prioritization.md): Covers SMS Campaign Prioritization in Insider One, including automatic queuing, start-time ordering, throughput management, and scheduling behavior.
- [SMS Campaign Tags](https://academy.insiderone.com/docs/sms-campaign-tags.md): Covers how to use tags in Insider One SMS campaigns to organize campaigns, filter listing and analytics views, and refine campaign data exports and reports.
- [Create an MMS Campaign](https://academy.insiderone.com/docs/create-an-mms-campaign-guide.md): MMS is an extension of SMS that enables the transmission of multimedia content, such as images, audio, video, and text.
- [Create MMS Campaigns with Virtual Contact Cards](https://academy.insiderone.com/docs/create-mms-campaigns-with-virtual-contact-cards.md): A Virtual Contact Card (VCC) is a digital business card that brands can send directly via MMS to help subscribers easily save verified contact details.
- [Rich Communication Service (RCS)](https://academy.insiderone.com/docs/rich-communication-service-rcs.md): Learn how Rich Communication Services (RCS) works in Insider One. Discover RCS features, message types, eligibility requirements, and interactive campaign use cases.
- [Create an RCS Campaign](https://academy.insiderone.com/docs/create-an-rcs-campaign.md): Learn how to create an RCS campaign in Insider One. Follow step-by-step instructions for audience segmentation, message design, SMS fallback, goals, and campaign launch.
- [Review and Test Your Campaign](https://academy.insiderone.com/docs/review-and-test-your-sms-campaign.md): Review and test your SMS campaign by sending previews, checking link accuracy and formatting, and analyzing key metrics such as deliverability and click-through rate.
- [Review an SMS Message Campaign](https://academy.insiderone.com/docs/review-an-sms-message-campaign.md): This guide shows how to view previews of your SMS campaigns on iOS and Android in Inone.
- [Test a Single SMS Campaign](https://academy.insiderone.com/docs/test-a-single-sms-campaign.md): Learn how to test a single SMS campaign in InOne to validate message settings, preview content, and ensure readiness before sending to your audience.
- [Test a Cart Reminder SMS Campaign](https://academy.insiderone.com/docs/test-a-cart-reminder-sms-campaign.md): Learn how to test a cart reminder sms campaign in Inone.
- [Test a Welcome SMS Campaign](https://academy.insiderone.com/docs/test-a-welcome-sms-campaign.md): Learn how to test the welcome SMS campaigns you created in Inone.
- [Unsubscription Methods](https://academy.insiderone.com/docs/unsubscription-methods-sms.md): Learn how to set up and manage multiple opt-out options like keywords, web links, and domains to stay compliant and user-friendly.
- [SMS Unsubscription with Keyword](https://academy.insiderone.com/docs/unsubscription-with-keyword-sms.md): Learn how to enable recipients to opt out by sending keywords like STOP and handle unsubscribes properly in Insider One.
- [SMS Unsubscription with your Domain](https://academy.insiderone.com/docs/unsubscription-with-your-domain-sms.md): With the SMS Unsubscription via your Domain method, you can easily redirect users to your website and collect unsubscribe requests through a customizable pop-up.
- [SMS Unsubscription with Insider Domain](https://academy.insiderone.com/docs/unsubscription-with-insider-one-domain-sms.md): You can use the SMS Unsubscription with Insider One Domain method to easily redirect your users to our website https://sms-unsubscribe.useinsider.com/ to collect unsubscribers.
- [SMS Analytics](https://academy.insiderone.com/docs/sms-analytics-overview.md)
- [Overall SMS Analytics](https://academy.insiderone.com/docs/overall-sms-analytics.md): Learn how to measure your SMS campaign performance, view key metrics, and optimize your messaging strategy.
- [SMS Subscriber Analytics](https://academy.insiderone.com/docs/sms-subscriber-analytics.md): Learn how to track new subscribers, unsubscribers, growth trends, and source metrics for your SMS audience.
- [Single SMS Campaign Analytics](https://academy.insiderone.com/docs/single-sms-campaign-analytics.md): Learn how to measure the performance of individual SMS campaigns, track delivery, opens, clicks, and engagement metrics.
- [Cart Reminder SMS Campaign Analytics](https://academy.insiderone.com/docs/cart-reminder-sms-campaign-analytics.md): Learn how to view your Cart Reminder SMS campaign analytics and evaluate their performance.
- [Transactional SMS Campaign Analytics](https://academy.insiderone.com/docs/transactional-sms-analytics.md): After you send a Transactional SMS campaign, you can track your metrics in InOne for the messages delivered via API.
- [OTP SMS Analytics](https://academy.insiderone.com/docs/otp-sms-analytics.md): After you send OTP SMS messages, you can track your metrics in Inone for the messages delivered via API.
- [SMS Usage Analytics](https://academy.insiderone.com/docs/sms-usage-analytics.md): You can monitor your SMS utilization on the Usage Analytics page in InOne.
- [FAQ about SMS](https://academy.insiderone.com/docs/faq-about-sms.md): This FAQ page answers Insider One's SMS questions, integration and setup, mobile numbers, opt-in, opt-out, privacy, contacts management, campaign management, delivery and message formatting, testing messages, analytics, and miscellaneous topics.
- [Troubleshooting for SMS](https://academy.insiderone.com/docs/troubleshooting-for-sms.md): Troubleshoot SMS delivery issues in Insider One with common causes, error scenarios, and solutions for undelivered, delayed, or dropped messages.
- [Use Cases for SMS](https://academy.insiderone.com/docs/use-cases-for-sms.md): This guide explains how to use an SMS channel to reach your users with promotional and transactional content.
- [App Cards](https://academy.insiderone.com/docs/app-cards.md): Explains App Cards, covering messages, audience targeting, content design, goals, campaign launch, tracking, use cases, requirements, and limitations.
- [Listing Page](https://academy.insiderone.com/docs/app-cards-listing-page.md): Covers the Insider One App Cards listing page, including campaign statuses, filters, campaign details, management actions, analytics, and campaign creation.
- [Create an App Card](https://academy.insiderone.com/docs/create-an-app-card.md)
- [App Cards: Segments](https://academy.insiderone.com/docs/app-cards-segments.md): Explains App Cards Segments, covering predefined, standard, predictive, integrated, RFM, and saved segments, plus estimated and exact audience counts.
- [App Cards: Design](https://academy.insiderone.com/docs/app-cards-design.md): Explains App Cards Design, covering message layouts, dynamic content, images, deep links, action buttons, and preview behavior for campaign setup use.
- [App Cards: Goals](https://academy.insiderone.com/docs/app-cards-goals.md): Explains App Cards Goals, covering up to 5 purchase and 5 custom goals, plus view and click tracking through SDK methods for campaign use and reports.
- [App Cards: Launch](https://academy.insiderone.com/docs/app-cards-launch.md): Explains App Cards Launch, covering activation status, campaign group access, campaign tags, campaign duration, management settings, notes, and more.
- [App Cards Campaign-Level Analytics](https://academy.insiderone.com/docs/app-cards-campaign-level-analytics.md): Explains App Cards Campaign Level Analytics, covering campaign metrics, user engagement, performance reporting, delivery insights, and optimizations.
- [Tracked Events](https://academy.insiderone.com/docs/app-cards-tracked-events.md): Explains the tracked message view and message click events in the App Cards campaigns.
- [Notification Center​](https://academy.insiderone.com/docs/introduction-to-notification-center.md): Covers the Notification Center on-page area for desktop web, including its 20-notification display limit, language rules, and click tracking properly.
- [Design Notification Center](https://academy.insiderone.com/docs/designing-notification-center.md): Covers designing the Notification Center template style, including icon, layout, colors, text properties, and multi-language translations effectively.
- [Create Notifications for Notification Center](https://academy.insiderone.com/docs/create-notifications-for-notification-center.md): Covers creating Notification Center notifications, including image, title, description, link, Launch step settings, and the 20-message limit properly.
- [Add Translations for Notification Center](https://academy.insiderone.com/docs/add-translations-for-notifications.md): Covers adding Notification Center translations for the title and unread status text, plus prerequisites and missing-translation error handling safely.
- [Send Single Web Push Notifications to Notification Center](https://academy.insiderone.com/docs/send-web-push-notifications-to-notification-center.md): Covers sending Single Web Push notifications to Notification Center via the Show in Notification Center option on the campaign's Launch step properly.
- [Notification Center Analytics](https://academy.insiderone.com/docs/notification-center-analytics.md): Covers Notification Center Analytics metrics: Impressions, Clicks, Click-through Rate, Conversions, and Conversion Rates across selected date periods.
- [Tab Talk](https://academy.insiderone.com/docs/tab-talk-overview.md): Covers Tab Talk, a browser-tab nudge with custom animations, favicons, and emojis, plus segmentation, rules, A/B testing, and click tracking properly
- [Create a Tab Talk Campaign](https://academy.insiderone.com/docs/create-a-tab-talk-campaign.md): Covers creating a Tab Talk campaign: segmenting users, setting rules and display time, designing favicon, message, animation, and A/B variations well.
- [Tab Talk Analytics](https://academy.insiderone.com/docs/tab-talk-analytics.md): Covers Tab Talk Analytics for Impression Funnel, Conversion Rate Uplift, Incremental Revenue, Purchases Goal Metrics, exports, and metric definitions.
- [Liquid Tags](https://academy.insiderone.com/docs/liquid-tags.md): Covers Liquid Tags in Insider One, including syntax, variables, filters, conditions, loops, default values, and use cases for dynamic campaign personalization.
- [Variables](https://academy.insiderone.com/docs/liquid-tags-variables.md): Explains Liquid Tags variables, covering personalization syntax, dynamic content, available tags, variable usage, email customization and setup steps.
- [Filters](https://academy.insiderone.com/docs/liquid-tags-filters.md): Explains Liquid syntax, variables, tags, filters, operators, conditional logic, and personalization patterns with examples for Insider One campaigns.
- [Operators](https://academy.insiderone.com/docs/liquid-tags-operators.md): Explains Liquid Tags operators, covering conditional logic, comparison rules, syntax usage, dynamic content controls, and email personalization setup.
- [Tags](https://academy.insiderone.com/docs/liquid-tags-tags.md): Covers Liquid tags in Insider One templates, including conditional logic, loops, variable assignment, capture, counters, comments, and raw content blocks.
- [Default Values](https://academy.insiderone.com/docs/liquid-tags-default-values.md): Covers how to use default values with Liquid in Insider One to provide fallback content when user attributes or other dynamic data are missing or empty.
- [Conditional Logic](https://academy.insiderone.com/docs/liquid-tags-conditional-logic.md): Explains Liquid Tags conditional logic, covering conditional statements, syntax rules, content personalization, and email template customization rule.
- [Aborting Messages](https://academy.insiderone.com/docs/liquid-tags-aborting-messages.md): Explains Liquid Tags aborting messages, covering abort_message usage, send cancellation logic, missing data handling, and debugging.
- [Chaining Filters](https://academy.insiderone.com/docs/liquid-tags-chaining-filters.md): Explains Liquid Tags chaining filters, covering filter sequences, data transformations, formatting, calculations, array manipulation, syntax examples.
- [Use Cases](https://academy.insiderone.com/docs/liquid-tags-use-cases.md): Covers Liquid use cases in Insider One, including personalization, conditional content, loops, calculations, date formatting, and dynamic campaign content.
- [FAQ](https://academy.insiderone.com/docs/liquid-tags-faq.md): Covers frequently asked questions about Liquid Tags in Insider One, including syntax, personalization, supported data, conditions, default values, testing, and troubleshooting.
- [Liquid in Email](https://academy.insiderone.com/docs/liquid-tags-in-email.md): Explains Liquid Tags in Email, covering dynamic personalization, variables, filters, conditions, syntax usage, email templates, content customization.
- [Liquid in Enhanced App Templates](https://academy.insiderone.com/docs/liquid-in-enhanced-app-templates.md): Explains Liquid in Enhanced App Templates, covering dynamic content, variables, syntax usage, personalization, template customization workflows setup.
- [Liquid in App Push](https://academy.insiderone.com/docs/liquid-in-app-push.md): Explains Liquid in App Push, covering dynamic content, variables, syntax usage, personalization rules, message customization, and push workflows setup
- [Liquid in Web Templates](https://academy.insiderone.com/docs/liquid-in-web-templates.md): Covers using Liquid Tags in Web campaigns for conditional logic, loops, filters, and fallbacks, with a syntax reference plus personalization examples.
- [Liquid in SMS](https://academy.insiderone.com/docs/liquid-in-sms.md): Covers how to use Liquid Tags in Insider One SMS campaigns, including setup, supported message types, syntax, personalization, validation, filters, and testing.
- [Liquid in Architect](https://academy.insiderone.com/docs/liquid-in-architect.md)
- [Web Templates](https://academy.insiderone.com/docs/web-suite-overview.md): Covers Insider One's Web Templates suite, including cross-platform templates, desktop-specific design, and a consistent, structured creation workflow.
- [How to Create a Web Campaign](https://academy.insiderone.com/docs/how-to-create-a-web-campaign.md): Covers how to create a Web campaign in Insider One, including campaign setup, template selection, design, audience targeting, display rules, testing, and launch.
- [Accessibility in Insider One Web Templates](https://academy.insiderone.com/docs/accessibility-in-insider-one-web-templates.md): Insider One Web Templates meet WCAG criteria for keyboard access, focus order, and labels; you add alt text, color contrast, and link placement.
- [Create a Web Template Campaign](https://academy.insiderone.com/docs/create-a-web-template-campaign.md): Covers the full Web Template Campaign workflow, linking listing, design, variants, segments, rules, goals, launch, testing, and export steps properly.
- [Web Templates Listing Page and Elements](https://academy.insiderone.com/docs/web-templates-listing-page.md): Covers the Web Templates listing page: creating, filtering, searching, sorting, testing, duplicating, and exporting campaign data and history clearly.
- [Design a Web Template](https://academy.insiderone.com/docs/design-a-web-template.md): Shows how to design an on-site popup or banner (a Web Template) in Insider One's Action Builder, including preview, styling, and cross-device sync.
- [Add a Campaign Variant](https://academy.insiderone.com/docs/add-a-campaign-variant.md): Covers adding a campaign variant to a Web Template, either by choosing an existing variant or adding a new one from the Template Library consistently.
- [Segment a Web Template](https://academy.insiderone.com/docs/segment-a-web-template.md): Covers segmenting a Web Template campaign using Predictive, Purchasing, Visiting, CRM, and OnSite segments with dual browser or UCD targeting clearly.
- [Define Rules for a Web Template](https://academy.insiderone.com/docs/define-rules-for-a-web-template.md): Covers defining rules for a Web Template, including AND/OR logic, Campaign Trigger settings, and Display Time for showing your campaign appropriately.
- [Configure Goals for a Web Template](https://academy.insiderone.com/docs/configure-goals-for-a-web-template.md): Covers configuring goals for a Web Template, including default goal types, Goal Durations, and switching to Total Impressions and Clicks consistently.
- [Launch a Web Template](https://academy.insiderone.com/docs/launch-a-web-template.md): Covers launching a Web Template: language, activation day and time, display settings, priority, and Active, Test, Passive, and Scheduled statuses now.
- [Generate InOne](https://academy.insiderone.com/docs/generate-inone-panel.md): Covers generating the InOne panel to publish campaign changes, including auto-generation timing and the Script Integrity exception case appropriately.
- [Test a Web Template Campaign](https://academy.insiderone.com/docs/test-a-web-template.md): Covers testing a Web Template campaign on desktop and mobile, including Safari privacy protections, test links, and troubleshooting tips consistently.
- [Duplicate a Web Template Campaign](https://academy.insiderone.com/docs/duplicate-web-template-campaigns.md): Covers duplicating a Web Template campaign, including custom rule Builder IDs, Variation IDs, and duplicating campaigns to other domains consistently.
- [Export Collected Data](https://academy.insiderone.com/docs/export-collected-data.md): Covers exporting collected Feedback and Lead Collection data from Web Templates, including date range limits, PII access, and CSV conversion properly.
- [Web Templates: User Level Campaign Operations](https://academy.insiderone.com/docs/web-templates-user-level-campaign-operations.md): Covers group and role permissions for Web Templates campaign visibility, editing, and Group Level Access for OnSite Campaign Analytics systematically.
- [Action Builder Capabilities](https://academy.insiderone.com/docs/action-builder-capabilities.md): Covers Action Builder, a code-free WYSIWYG editor for Web Templates, including Template, Layout, Element, and Settings configuration categories fully.
- [Template Configurations](https://academy.insiderone.com/docs/template-configurations.md)
- [Change the Template Structure](https://academy.insiderone.com/docs/change-the-template-structure.md): Covers Template Structure for cross-platform templates, letting you split designs into two sections with independent layout direction comprehensively.
- [Change the Template Size](https://academy.insiderone.com/docs/change-the-template-size.md): Covers resizing on-page templates in Action Builder using pixels or percentages, canvas pull indicators, and Auto-fit height settings comprehensively.
- [Change the Template Placement and Position](https://academy.insiderone.com/docs/change-the-template-placement-and-position.md): Covers changing a Web Template's placement and position, including default screen spots and pixel-based top, bottom, left, and right position offsets.
- [Append an Inline Template](https://academy.insiderone.com/docs/append-an-inline-template.md): Covers appending an inline Web Template onto a specific page element and using the Set Exact Location tool to precisely target where it should appear.
- [Z-Index Settings](https://academy.insiderone.com/docs/z-index-settings.md): Covers Z-Index settings for Web Templates and InStory, controlling element stacking order when multiple campaigns run on the same page systematically.
- [Sync All Platforms](https://academy.insiderone.com/docs/sync-all-platforms.md): Covers the Sync All Platforms toggle, which applies design changes instantly across Mobile, Tablet, and Desktop cross-platform templates consistently.
- [Navigate on the Website](https://academy.insiderone.com/docs/navigate-on-the-website.md): Covers Navigate Mode in the Action Builder Preview tab, which lets you browse a live website to correctly position your inline Web Template campaign.
- [Add Custom Code to the Template](https://academy.insiderone.com/docs/add-custom-code-to-the-template.md): Covers adding custom HTML, CSS, or JavaScript code to a Web Template through the Advanced Settings option inside the Action Builder's Design tab area.
- [Template Specific Configurations](https://academy.insiderone.com/docs/template-specific-configurations.md)
- [Sticky-Positioned Templates](https://academy.insiderone.com/docs/sticky-positioned-templates.md): Covers Sticky-Positioned Templates, which keep a web template fixed at the top of the page while scrolling, and how to use the Offset spacing setting.
- [Add a New Page Capability in Web Templates](https://academy.insiderone.com/docs/add-a-new-page-capability-in-web-templates.md): The Add Page feature lets you add an extra screen (multi-step popup) to Lead Collection, Hello Bar, and Countdown Bar campaigns.
- [Change Consent Types](https://academy.insiderone.com/docs/change-consent-types.md): Covers changing Consent Types for Lead Collection inputs like email and phone, including Opt-in and Data Privacy Policy, Disclaimer Text, and Opt-ins.
- [Set as User Attribute](https://academy.insiderone.com/docs/lead-collection-set-as-user-attribute.md): Covers Set as User Attribute, which maps Custom Input data from your Lead Collection campaign to Default or Custom Attributes in the UCD and Profiles.
- [Configure Sliding Settings](https://academy.insiderone.com/docs/configure-sliding-settings.md): Covers Sliding Settings for the Recently Viewed Items slider, including Animation Speed, Sliding Number, Slider Loop, and Add to Cart Button settings.
- [Add Product Attributes to Sliders](https://academy.insiderone.com/docs/add-product-attributes-to-sliders.md): Covers Add Product Attributes to Sliders, showing how to enable and style original and discounted prices, and display each in its own slider row area.
- [Add Product Properties to Sliders](https://academy.insiderone.com/docs/add-product-properties-to-sliders.md): Covers Add Product Properties to Sliders, including its Responsive Design, Product Margin, Product Padding, and Product Area sizing within the layout.
- [Edit a Feedback Question](https://academy.insiderone.com/docs/edit-a-feedback-question.md): Covers editing Feedback survey questions, including question types, page conditions, the Send via Answer toggle, and how to export the survey results.
- [Edit Items](https://academy.insiderone.com/docs/edit-items.md): Covers the Edit Items button for customizing a template's item layout, count, text, links, and background images, then personalizing each item option.
- [Edit Clicks to Win and Countdown](https://academy.insiderone.com/docs/edit-clicks-to-win-and-countdown.md): Covers editing the Clicks to Win and Countdown Clicker Game template, including its click targets, its timer settings, and the Content and Game pages.
- [Edit a Wheel of Fortune](https://academy.insiderone.com/docs/edit-a-wheel-of-fortune.md): Covers editing a Wheel of Fortune template, including its slice count, winner slice, wheel style, its animation, logo, pointer, and slice text styles.
- [Edit Memory Cards](https://academy.insiderone.com/docs/edit-memory-cards.md): Covers editing the Memory Game template, including its total card counts, its timer settings, multiple attempts, and Content, Game, and Outcome pages.
- [Edit a Scratch Card](https://academy.insiderone.com/docs/edit-a-scratch-card.md): Covers editing a Scratch Card template, including its card design, scratch tool customization, and its Content and Success page configuration options.
- [Edit a Slot Machine](https://academy.insiderone.com/docs/edit-a-slot-machine.md): Covers editing a Slot Machine template, including its machine images, background, slot images, its spin button, and Content and Success page settings.
- [Edit a Gift Catching Game](https://academy.insiderone.com/docs/edit-a-gift-catching-game.md): Covers editing a Gift Catching Game template, including its timer, target score, multiple attempts, its collectible items, and the final outcome page."
- [Edit a Purchase Progress Bar](https://academy.insiderone.com/docs/edit-a-purchase-progress-bar.md): Insider One's Purchase Progress Bar element shows shoppers how much more to add to their cart for a reward, across up to four editable thresholds.
- [Add Dynamic Attributes to Social Proof](https://academy.insiderone.com/docs/add-dynamic-attributes-to-social-proof.md): Covers adding Dynamic Attributes to Social Proof, including Daily/Instant View, Purchase counts, In Basket Count, and Last Purchase display attribute.
- [Layout Configurations](https://academy.insiderone.com/docs/layout-configurations.md)
- [Add a New Layout](https://academy.insiderone.com/docs/add-a-new-layout.md): Covers the Add a New Layout feature, letting you click the plus button on an existing layout to insert unlimited new layouts for scalable web designs.
- [Hide a Layout](https://academy.insiderone.com/docs/hide-a-layout.md): Covers Hide a Layout, using the Hide icon to temporarily remove a layout without deleting it, if another visible layout or element still remains here.
- [Remove a Layout](https://academy.insiderone.com/docs/remove-a-layout.md): Covers Remove a Layout, using the Delete icon to permanently delete it, provided the template still has another visible layout or element present now.
- [Change the Order of Layouts](https://academy.insiderone.com/docs/change-the-order-of-layouts.md): Covers Change the Order of Layouts by dragging and dropping them in the left menu, or using the Switch Order button on the canvas to reorder them all.
- [Change a Layout](https://academy.insiderone.com/docs/change-a-layout.md): Covers Change a Layout, using the Change Layout button on the canvas or the Settings menu to adjust element placement within a selected layout design.
- [Edit a Layout](https://academy.insiderone.com/docs/edit-a-layout.md): Covers Edit a Layout, including changing the background image, fill color, border color and thickness, corner radius, Close action, and redirect link.
- [Element Configurations](https://academy.insiderone.com/docs/element-configurations.md)
- [Add a New Element](https://academy.insiderone.com/docs/add-a-new-element.md): Covers Add a New Element, explaining how to add unlimited individual elements to a layout, or up to four elements within a shared layout section area.
- [Add an Element to Lead Collection](https://academy.insiderone.com/docs/add-an-element-to-lead-collection.md): Covers adding elements to a Lead Collection template via Add Elements, including Policy, Regular Input, Phone Number, Name, and Surname Input options.
- [Add an Image via Image Library](https://academy.insiderone.com/docs/add-an-image-via-image-library.md): Covers adding images via the Image Library tab in the Add Image dialog, including searching, sizing modes, and viewing original image details entries.
- [Remove an Element](https://academy.insiderone.com/docs/remove-an-element.md): Covers Remove an Element, using the Delete icon to remove it directly from the canvas, though you cannot delete the last remaining web template items.
- [Change the Order of Elements in a Layout](https://academy.insiderone.com/docs/change-the-order-of-elements-in-a-layout.md): Covers changing the order of elements within a layout by sorting them directly in the left menu, or by using the Switch Order button on the canvas UI.
- [Change Element Size](https://academy.insiderone.com/docs/change-element-size.md): Covers Change Element Size, showing how to drag an element's own resize indicators on the canvas to increase or decrease its overall width and height.
- [Change an Element](https://academy.insiderone.com/docs/change-an-element.md): Covers Change an Element, showing how to switch an element's type, such as from text to an image, directly via the canvas or the Settings panel menus.
- [Element Specific Configurations](https://academy.insiderone.com/docs/element-specific-configurations.md)
- [Edit an Image Element](https://academy.insiderone.com/docs/edit-an-image-element.md): Covers editing an Image element, including adding images from the Image Library, alt-text for SEO, Image Position modes, and Sizes dimension settings.
- [Edit a Countdown Element](https://academy.insiderone.com/docs/edit-a-countdown-element.md): Covers editing a Countdown element, including configuring and customizing countdown timers for campaigns, with settings, styles, and behavior options.
- [Edit a Coupon Code Element](https://academy.insiderone.com/docs/edit-a-coupon-code-element.md): Covers editing a Coupon Code element, including Coupon Settings, the Coupon Assistant, expiration dates, countdown timers, and fallback coupons setup.
- [Edit a Button Element](https://academy.insiderone.com/docs/edit-a-button-element.md): Covers editing a Button element, including its Button and Text Settings, click actions like Close on Click, Redirect to a URL, and Analytics tracking.
- [Edit an Email Input Element](https://academy.insiderone.com/docs/edit-an-email-input-element.md): Covers editing an Email Input element, including its interaction-state colors, placeholder and label text, and the mandatory field toggle setting too.
- [Edit a Phone Input Element](https://academy.insiderone.com/docs/edit-a-phone-input-element.md): Covers editing a Phone Input element, including its interaction-state colors, placeholder texts, mandatory toggles, and Show Country Code by Location.
- [Edit a Name and Surname Input Element](https://academy.insiderone.com/docs/edit-a-name-surname-input-element.md): Covers editing a Name and Surname Input element, including its interaction-state colors, placeholder and label texts, and its mandatory field toggles.
- [Edit a Custom Input Element](https://academy.insiderone.com/docs/edit-a-custom-input-element.md): Covers editing a Custom Input element, including its interaction-state colors, placeholder texts, mandatory toggles, and Set as User Attribute option.
- [Edit a Datepicker Input Element](https://academy.insiderone.com/docs/edit-a-datepicker-input-element.md): Covers adding a Datepicker element by using a Custom Input and changing its Validation type to a Date within the template's own Settings menu options.
- [Edit a Dropdown Input Element](https://academy.insiderone.com/docs/edit-a-dropdown-input-element.md): Covers editing a Dropdown Input element, including Customize Options, its Container and Menu styling, Set as User Attribute, and its use case example.
- [Edit a Single Choice Input](https://academy.insiderone.com/docs/edit-a-single-choice-input.md): Covers editing a Single Choice Input, including up to 20 options per input, its column layout, its gap settings, and User Attribute integration setup.
- [Edit a Multiple Choice Input](https://academy.insiderone.com/docs/edit-a-multiple-choice-input.md): Covers editing a Multi-Choice Input element, including up to three inputs, 20 options each, its column layout, gap settings, and User Attribute setup.
- [Edit a Close Button Element](https://academy.insiderone.com/docs/edit-a-close-button-element.md): Covers editing a Close Button element, including its Show after Delay timing, Style settings like Fill and Icon Color, and its Position and Alignment.
- [Edit a Text Element](https://academy.insiderone.com/docs/edit-a-text-element.md): Covers editing a Text element, including its own text alignment, font selections, text colors and size, spacing settings, and enabling click tracking.
- [Add Dynamic Content](https://academy.insiderone.com/docs/add-dynamic-content.md): Covers Add Dynamic Content, which personalizes Web Template text and buttons with UCD attributes, event parameters, and a configurable fallback value.
- [Settings Specific Configurations](https://academy.insiderone.com/docs/settings-specific-configurations.md)
- [Add an Alt Text](https://academy.insiderone.com/docs/add-an-alt-text.md): Covers Add an Alt Text, explaining how to write image descriptions for SEO and accessibility, with a recommended limit of 125 total characters to use.
- [Use Button Actions](https://academy.insiderone.com/docs/use-button-actions.md): Covers Use Button Actions and its five available actions, including Submit and Slide, Submit and Close, Submit and Redirect to URL, and Close options.
- [Use Smart Copy Generator](https://academy.insiderone.com/docs/use-smart-copy-generator.md): Covers Use Smart Copy Generator, which uses Sirius AI to generate text and button copy based on prompt, use case, tone, language, and character limit.
- [Configure Spacing Settings](https://academy.insiderone.com/docs/configure-spacing-settings.md): Covers Configure Spacing Settings, including its All Sides, In Pairs, and Individually editing modes for setting element margins on your canvases too.
- [Configure Sizing Settings](https://academy.insiderone.com/docs/configure-sizing-settings.md): Covers Configure Sizing Settings, including the Fluid, Full, and Manual width types and how to set an element's exact height for each device platform.
- [Configure Border Settings](https://academy.insiderone.com/docs/configure-border-settings.md): Covers Configure Border Settings, including solid, dashed, and dotted border types and setting the border radii and color values on each element side.
- [Change Currency Settings](https://academy.insiderone.com/docs/change-currency-settings.md): Covers Change Currency Settings, including currency symbols, symbol placements, thousand and decimal separators, and the decimal count display setups.
- [Add an Overlay](https://academy.insiderone.com/docs/add-an-overlay-to-templates.md): Covers Add an Overlay for on-page templates, including how to enable it, customize its color and opacity, and add its own Close on Click action setup.
- [Add an Animation](https://academy.insiderone.com/docs/add-an-animation-to-templates.md): Covers Add an Animation, showing how to select an element, choose an animation effect, and preview its own entry and exit behavior on the canvas view.
- [Track Click and Google Analytics Events](https://academy.insiderone.com/docs/track-click-and-google-analytics-events.md): Covers Track Click and Google Analytics Events, using custom Goal Names and Join Text to measure clicks on your campaign's own clickable elements too.
- [Add Custom User Attributes](https://academy.insiderone.com/docs/add-custom-user-attributes.md): Covers Add Custom User Attributes, which lets you insert dynamic user-specific data into your own template's text using the @ mention shortcut option.
- [Configure Auto Close Settings](https://academy.insiderone.com/docs/configure-auto-close-settings.md): Covers Configure Auto Close Settings, which automatically closes your own on-page templates after a configurable period, defaulting to 10 seconds too.
- [Use Responsive Positioning](https://academy.insiderone.com/docs/use-responsive-positioning.md): Covers Use Responsive Positioning, which assigns fixed horizontal and vertical positions that automatically adapt elements across every device screen.
- [Use Apply to All](https://academy.insiderone.com/docs/use-apply-to-all.md): Covers Use Apply to All, which applies text and style changes to every single element of the same type across your entire template design at once too.
- [Configure Background Settings](https://academy.insiderone.com/docs/configure-background-settings.md): Covers Configure Background Settings, including changing the fill color, uploading a custom image, or selecting one from the shared Image Library too.
- [Design Agent](https://academy.insiderone.com/docs/design-agent-category.md): Design Agent in Insider One builds pop-up, inline, and game campaigns from prompts, including Rock Paper Scissors, Tic Tac Toe, and Word Guess.
- [Design Agent](https://academy.insiderone.com/docs/design-agent.md): Design Agent builds five playable game types in Insider One, including Rock Paper Scissors, Tic Tac Toe, and Word Guess, from a plain-language prompt.
- [Branding Settings for Design Agent](https://academy.insiderone.com/docs/branding-settings-for-design-agent.md): Brand Settings stores your colors, fonts, and logo once, and Design Agent applies them to every campaign it generates in Insider One.
- [Prompt Library for Design Agent](https://academy.insiderone.com/docs/prompt-library-for-design-agent.md): Copy-ready Design Agent prompts for lead capture, promotions, banners, and gamification, including Tic Tac Toe and Word Guess campaign templates.
- [Dynamic Content in Design Agent](https://academy.insiderone.com/docs/dynamic-content-in-design-agent.md): Dynamic content in Design Agent swaps placeholders for each visitor's attribute and event values at runtime, with fallback text if a value is missing.
- [Inline Templates of Design Agent](https://academy.insiderone.com/docs/inline-templates-of-design-agent.md): Design Agent inline templates embed AI-generated campaigns inside the page using a page zone or CSS selector, with no pop-up overlay.
- [Figma Support for Design Agent](https://academy.insiderone.com/docs/design-agent-figma-support.md): Design Agent in Insider One imports Figma files as locked templates, keeping brand guardrails intact while turning designs into live campaigns.
- [FAQ about Design Agent](https://academy.insiderone.com/docs/design-agent-faq.md): Design Agent in Insider One creates five game types: Rock Paper Scissors, Tic Tac Toe, Word Guess, Color Hunt, and Digit Recall. No other games.
- [Web Template Analytics](https://academy.insiderone.com/docs/web-templates-analytics.md): Introduces Web Template Analytics: tracking Web Suite campaign performance and conversions via reports on features, suite, and cross-platform metrics.
- [Increase Metrics by Web Features](https://academy.insiderone.com/docs/increase-metrics-by-web-features.md): Covers Increase Metrics by Web Features, mapping Insider One products like Social Proof, Countdown Bars, and InStory to Add-to-Cart and Pageview KPIs.
- [Web Templates Campaign Level Analytics](https://academy.insiderone.com/docs/web-templates-campaign-level-analytics.md): Covers Web Templates Campaign Level Analytics, including Impressions, Click-Through Rate, CR Uplift, Leads Collected, and Purchases Goal Metrics data.
- [Cross-Platform Web Templates Analytics](https://academy.insiderone.com/docs/cross-platform-web-templates-analytics.md): Covers Cross-Platform Web Templates Analytics, including per-platform Impressions, CR Uplift, AOV, Incremental Revenue, and Probability to Win metric.
- [Use Cases and Best Practices for Web Templates](https://academy.insiderone.com/docs/use-cases-and-best-practices-for-web-templates.md): Covers Use Cases and Best Practices for Web Templates, indexing articles on conversion, engagement, leads, feedback, app installs, and AOV goal areas.
- [Use Cases to Increase Conversion Rate](https://academy.insiderone.com/docs/use-cases-to-increase-conversion-rate.md): Covers Use Cases to Increase Conversion Rate, covering Social Proof, Countdown Bar, Hello Bar V2, Side Coupon Menu, and Scratch Coupon template usage.
- [Use Cases to Increase Engagement](https://academy.insiderone.com/docs/use-cases-to-increase-engagement.md): Covers Use Cases to Increase Engagement, including Hamburger Menu, Sticky Menus, Top Searches, Back to Top Button, Radial Menu, and Call Us templates.
- [Use Cases to Collect Leads](https://academy.insiderone.com/docs/use-cases-to-collect-leads.md): Covers Use Cases to Collect Leads, including Lead Collection, Pick a Gift, SMS and WhatsApp Opt-ins, Wheel of Fortune, and Email Collection templates.
- [Use Cases to Collect Feedback](https://academy.insiderone.com/docs/use-cases-to-collect-feedback.md): Insider One's Feedback and Emoji Feedback survey templates collect visitor opinions on-site, the same survey format used to build interactive quizzes.
- [Use Cases to Increase App Install Rate](https://academy.insiderone.com/docs/use-cases-to-increase-app-install-rate.md): Covers Use Cases to Increase App Install Rate, including App Engagement, App Download with 5 Stars, and App Download templates for driving app growth.
- [Use Cases to Decrease Cart Abandonment Rate](https://academy.insiderone.com/docs/use-cases-to-decrease-cart-abandonment-rate.md): Covers Use Cases to Decrease Cart Abandonment Rate, including Cart Reminder and Floating Cart templates that help recover abandoned shopping cart now.
- [Use Cases to Increase Average Order Value](https://academy.insiderone.com/docs/use-cases-to-increase-average-order-value.md): Covers Use Cases to Increase Average Order Value, including Purchase Progress Bar and Purchase Progress templates that motivate purchases toward goal.
- [Create a Pop-Up Campaign](https://academy.insiderone.com/docs/create-a-pop-up-campaign.md): Covers Create a Pop-Up Campaign, a step-by-step guide to removing elements, uploading images, previewing platforms, and adding elements in the editor.
- [Social Proof Best Practices](https://academy.insiderone.com/docs/social-proof-best-practices.md): Covers Social Proof Best Practices, including on-page vs inline placement, bought vs viewed copy, minimum value thresholds, and random value settings.
- [Lead Collection Targeting Best Practices](https://academy.insiderone.com/docs/lead-collection-targeting-best-practices.md): Covers Lead Collection Targeting Best Practices, including a Net-New Capture and Winback framework plus a countdown-urgency campaign example scenario.
- [Collect More Leads with Countdown Offers](https://academy.insiderone.com/docs/collect-more-leads-with-countdown-offers.md): Covers Collect More Leads with Countdown Offers, using a countdown element in Lead Collection's campaigns with behavioral targeting rules for urgency.
- [FAQ about Web Templates](https://academy.insiderone.com/docs/faq-about-web-templates.md): Covers FAQ about Web Templates, answering questions on countdown timers, Social Proof, priority settings, coupon codes, and Lead Collection exporting.
- [Troubleshooting for Web Templates](https://academy.insiderone.com/docs/troubleshooting-for-web-template-campaigns.md)
- [What should I do if the Action Builder doesn't load properly?](https://academy.insiderone.com/docs/what-should-i-do-if-the-action-builder-doesnt-load-properly.md): Explains how to troubleshoot Action Builder loading issues in Insider One, including browser extensions, third-party cookies, and console errors.
- [Why doesn't the campaign appear on the test link?](https://academy.insiderone.com/docs/why-doesnt-the-campaign-appear-on-the-test-link.md): Covers why a campaign doesn't appear on the test link, checking language, Display Settings, JS Update Time, blocking templates, and Social Proof rule.
- [Why is the Lead Collection pop-up not appearing according to the UTM URL rule I created?](https://academy.insiderone.com/docs/why-is-the-lead-collection-pop-up-not-appearing-according-to-the-utm-url-rule-i-created.md): Covers why a Lead Collection pop-up isn't appearing per a UTM URL rule, checking case sensitivity, redirects, Insider Tag setup, and segmentation too.
- [Why does the active campaign get passive even though all the settings are correct?](https://academy.insiderone.com/docs/why-does-the-active-campaign-get-passive-even-though-all-the-settings-are-correct.md): Covers why an active campaign becomes passive, checking activation time settings, campaign configurations, and available coupon codes for the variant.
- [App Templates](https://academy.insiderone.com/docs/app-templates.md): Explains App Templates, covering how to engage users, trigger campaigns for segmented audiences, create live in-app experiences, and drive app growth.
- [Announcement about sunsetting basic app templates](https://academy.insiderone.com/docs/announcement-about-sunsetting-basic-app-templates.md): Basic App Templates are being retired in Insider One by July 10, 2026; here's the migration timeline to Enhanced App Templates.
- [How to create an app template](https://academy.insiderone.com/docs/how-to-create-an-app-template.md): Explains how to create an App Template, covering template setup, content configuration, personalization, reuse, and campaign management.
- [Enhanced Mobile Templates](https://academy.insiderone.com/docs/enhanced-mobile-app-templates.md): Explains Enhanced Mobile App Templates, covering design, segments, rules, goals, and launch settings for creating and configuring app campaigns.
- [Enhanced Mobile Templates: Designing Responsive Layout Banner](https://academy.insiderone.com/docs/enhanced-mobile-app-templates-design.md): Explains Enhanced Mobile Templates Design, covering banner layout, elements, styling, dynamic content, advanced settings, and save workflow.
- [Enhanced Mobile Templates: Testing a Template](https://academy.insiderone.com/docs/enhanced-mobile-templates-testing-a-template.md): Once you have completed designing your app template, you can test it.
- [Enhanced Mobile Templates: Segments](https://academy.insiderone.com/docs/enhanced-mobile-app-templates-segments.md): Segments help you group your users to show your enhanced app template campaign.
- [Enhanced Mobile Templates: Rules](https://academy.insiderone.com/docs/enhanced-mobile-app-templates-rules.md): Explains Enhanced Mobile App Templates rules, covering rule configuration, targeting conditions, personalization logic, template behavior, and setup.
- [Enhanced Mobile Templates: Goals](https://academy.insiderone.com/docs/enhanced-mobile-app-templates-goals.md): Goals help you track the performance of your enhanced app template campaigns.
- [Enhanced Mobile Templates: Launch](https://academy.insiderone.com/docs/enhanced-mobile-app-templates-launch.md): Explains Enhanced Mobile Templates Launch, covering activation, scheduling, display settings, frequency capping, tags, and webhook callbacks.
- [App Template From Push](https://academy.insiderone.com/docs/enhanced-app-template-from-push.md): Explains Enhanced App Template from Push, covering template creation, push integration, campaign setup, customization options, and usage scenarios etc.
- [App Survey](https://academy.insiderone.com/docs/app-survey.md): App survey offers the Net Promoter Score and Short Answer templates.
- [How can you collect customer feedback with Insider One surveys?](https://academy.insiderone.com/docs/how-can-you-collect-customer-feedback-with-insider-one-surveys.md): Insider One lets you collect zero-party feedback directly from your users through InApp and OnSite surveys, and turn their answers into user attributes you can act on.
- [Mobile App: Net Promoter Score (NPS)](https://academy.insiderone.com/docs/net-promoter-score-nps.md): Net Promoter Score (NPS) shows you how likely customers are to recommend your brand to a friend or colleague on a scale of 0 to 10.
- [Mobile App: Short Answer Survey](https://academy.insiderone.com/docs/mobile-app-short-answer-survey.md): Surveys are the most powerful way to collect customers' feedback.
- [Mobile App: Survey Analytics](https://academy.insiderone.com/docs/mobile-app-survey-analytics.md): Once you successfully create and launch your app survey campaign, you can track its performance on the Analytics page.
- [App Survey From Push](https://academy.insiderone.com/docs/app-survey-from-push.md): Covers linking app surveys to push notifications, including survey creation, push campaign setup, question types, activation, and campaign analytics.
- [FAQ for App Survey](https://academy.insiderone.com/docs/faq-app-survey.md): This FAQ page answers questions about app survey.
- [App Survey Campaign Creation](https://academy.insiderone.com/docs/app-survey-campaign-creation.md): Explains App Survey Campaign Creation, covering survey setup, app template testing, target segments, campaign options, launch steps, and coupon codes.
- [Test an app template](https://academy.insiderone.com/docs/test-an-app-template.md): You can preview your templates on the Create your message step in the campaign creation flow.
- [Choose a target segment for app templates](https://academy.insiderone.com/docs/choose-a-target-segment.md): Choose a target segment to display your app template campaign.
- [Edit campaign options for app templates](https://academy.insiderone.com/docs/edit-campaign-options.md)
- [Review and Launch an App Template](https://academy.insiderone.com/docs/review-and-launch-app-template.md): Review and launch app templates
- [Coupon Management on App Templates](https://academy.insiderone.com/docs/coupon-management-on-app-templates-1.md): Explains Coupon Management on App Templates, covering coupon setup, configuration, personalization, distribution, usage tracking, and campaign tools.
- [Use Cases for App Survey](https://academy.insiderone.com/docs/use-cases-for-app-survey.md): Explains App Survey use cases, covering NPS and short-answer surveys for seasonal marketing strategies, user profiles, and campaign examples and more.
- [Use Cases for Mobile App NPS](https://academy.insiderone.com/docs/use-cases-for-mobile-app-nps.md): Explains Mobile App NPS use cases, covering feedback collection, audience targeting, survey timing, satisfaction tracking, and user insights.
- [Use Cases for Mobile App Short Answer Survey](https://academy.insiderone.com/docs/use-cases-for-mobile-app-short-answer-survey.md): Explains Mobile App Short Answer Survey use cases, covering feedback collection, targeting, survey timing, user insights, and engagement.
- [Post-Visit Feedback Survey with NPS](https://academy.insiderone.com/docs/post-visit-feedback-survey-with-nps.md): Explains configuring an in-app post-visit NPS survey via App Survey, covering question types, event triggers, Excel export, and SDK requirements list.
- [Coupon Management on App Templates](https://academy.insiderone.com/docs/coupon-management-on-app-templates.md): Explains Coupon Management on App Templates, covering coupon setup, configuration, personalization, distribution, usage tracking, and campaign tools.
- [Mobile App Analytics](https://academy.insiderone.com/docs/mobile-app-analytics.md): You can view your app analytics on various dashboards and interpret the result to evaluate your strategies.
- [Mobile App Suite Home Page Analytics](https://academy.insiderone.com/docs/mobile-app-suite-home-page-analytics-1.md)
- [Overall App Templates Analytics](https://academy.insiderone.com/docs/overall-app-template-analytics.md): Explains Overall App Template Analytics, covering template metrics, engagement data campaign reporting, user insights, and optimization opportunities.
- [App Templates: Campaign Level Analytics](https://academy.insiderone.com/docs/app-template-campaign-level-analytics.md): You can gain a better understanding of Mobile App Templates individually through Template Store Campaign Level Analytics.
- [Metric Calculations for App Template Analytics](https://academy.insiderone.com/docs/metric-calculations-for-app-template-analytics.md): Explains App Template Analytics metric calculations, covering formulas, conversion metrics, impressions, revenue, and performance measures in reports.
- [FAQ about Mobile App Metrics](https://academy.insiderone.com/docs/faq-mobile-app-metrics.md): This FAQ page answers questions about mobile app metrics.
- [Use Cases for App Templates](https://academy.insiderone.com/docs/use-cases-for-app-templates.md): Use cases for app templates
- [Use Cases for App Wheel of Fortune](https://academy.insiderone.com/docs/use-cases-for-app-wheel-of-fortune.md): Explains App Wheel of Fortune use cases, covering engagement campaigns, gamification strategies, user targeting, rewards, and personalization options.
- [Use Cases for App Scratch Coupon](https://academy.insiderone.com/docs/use-cases-for-app-scratch-coupon.md): Explains App Scratch Coupon use cases, covering gamified coupon campaigns, repeat purchases, conversions, engagement, and marketing scenarios.
- [Use Cases for In-App](https://academy.insiderone.com/docs/use-cases-for-in-app.md): Explains InApp use cases, covering engagement scenarios, personalization strategies, targeting options, campaign examples, and user experience.
- [Use Cases for App Lead Generation](https://academy.insiderone.com/docs/use-cases-for-app-lead-generation.md): Explains App Lead Generation use cases, covering lead capture strategies, targeting, personalization, conversion tactics, and campaign examples.
- [FAQ about App Templates](https://academy.insiderone.com/docs/mobile-app-faq.md)
- [FAQ about Lead Generation](https://academy.insiderone.com/docs/faq-about-lead-generation.md): FAQ about mobile lead generation campaigns
- [FAQ about Mobile App Template Store](https://academy.insiderone.com/docs/faq-mobile-app-template-store.md): This FAQ page answers questions about mobile app template store.
- [FAQ about InApp Priority](https://academy.insiderone.com/docs/faq-about-inapp-priority.md): Explains In-App Priority FAQs, covering priority rules, message delivery logic, campaign behavior, display order, and common configuration questions.
- [FAQ about App Template from Push](https://academy.insiderone.com/docs/faq-about-app-template-from-push.md): Explains App Template from Push FAQs, covering setup, template behavior, push integration, usage scenarios, and common configuration questions.
- [FAQ about Basic App Templates](https://academy.insiderone.com/docs/faq-about-basic-app-templates.md): This FAQ page answers questions about basic app templates.
- [FAQ about Coupon Management](https://academy.insiderone.com/docs/faq-about-coupon-management.md): This FAQ page answers questions about coupon management.
- [App Frames](https://academy.insiderone.com/docs/app-frames.md): Explains App Frames, covering inline, personalized content, one-time SDK integration, campaign management, placements, variants, priorities, and tags.
- [Create an app frame](https://academy.insiderone.com/docs/create-an-app-frame.md): Explains how to create App Frames campaigns, covering placements, priorities, variants, segments, goals, launch settings, and campaign creation steps.
- [App Frames Campaign-Level Analytics](https://academy.insiderone.com/docs/app-frames-campaign-level-analytics.md): Covers App Frames campaign analytics, including filters, conversion and revenue metrics, element clicks, variant performance, and data report exports.
- [InStory](https://academy.insiderone.com/docs/instory-overview.md): Covers InStory in Insider One, including story-based mobile app experiences, content personalization, audience targeting, campaign creation, and performance tracking.
- [Create a Web InStory Campaign](https://academy.insiderone.com/docs/create-a-web-instory-campaign.md): Covers Create a Web InStory Campaign, including segments, rules, choosing Single, Multi, Recommendation, or Thumbnail Story templates, and your goals.
- [Create a Mobile InStory Campaign](https://academy.insiderone.com/docs/create-a-mobile-instory-campaign.md): Covers Create a Mobile InStory Campaign, including segments, rules, story template selection, and an Instagram-shopping-like mobile story experiences.
- [Thumbnail Story](https://academy.insiderone.com/docs/thumbnail-story.md): Covers the Thumbnail Story template, which redirects users to a URL on click instead of FullStory mode, ideal for use as a site's navigation menu bar.
- [Single Story](https://academy.insiderone.com/docs/single-story.md): Covers the Single Story template, where each thumbnail shows exactly one FullStory, with Story Setup options for the title, image, button, and orders.
- [Recommendation Story](https://academy.insiderone.com/docs/recommendation-story.md): Covers the Recommendation Story template, which recommends products via Smart Recommender algorithms, with customizable Full Story elements and texts.
- [Multi Story Templates](https://academy.insiderone.com/docs/multistory-templates.md): Covers Multi Story Templates, including Story Groups of up to five stories each, the Story Setup menu, and Scheduling for group's start and end dates.
- [Element Library of InStory](https://academy.insiderone.com/docs/element-library-of-instory.md): Covers the Element Library of InStory, including Text, Countdown, Stickers, Emoji Survey, and Poll elements you can add into InStory campaign stories.
- [InStory Analytics](https://academy.insiderone.com/docs/instory-analytics.md): Covers InStory Analytics, including the Impression Funnel, Purchases Goal Metrics, and Story Analytics such as Views, CTR, and Skip Forward/Back rate.
- [Category Optimizer](https://academy.insiderone.com/docs/category-optimizer.md): Covers Category Optimizer in Insider One, including AI-powered category ranking, personalized ordering, campaign setup, targeting, testing, and performance analysis.
- [Create a Category Optimizer Campaign](https://academy.insiderone.com/docs/create-a-category-optimizer-campaign.md): Covers how to create a Category Optimizer campaign in Insider One, including campaign setup, category selection, design configuration, targeting, and launch settings.
- [Change Category Order Manually](https://academy.insiderone.com/docs/change-category-order-manually.md): Covers how to manually change category order in Insider One Smart Recommender, including selecting categories, setting priorities, and managing display order.
- [Change Category Order Dynamically](https://academy.insiderone.com/docs/change-category-order-dynamically.md): Covers how to dynamically change category order in Insider One Smart Recommender using Category Optimizer to personalize category rankings based on user behavior.
- [Recommendation](https://academy.insiderone.com/docs/recommendation.md): Covers Recommendations in Insider One, including AI-powered product recommendations, recommendation strategies, personalization, campaign use cases, and performance optimization.
- [Smart Recommender](https://academy.insiderone.com/docs/smart-recommender-overview.md): Smart Recommender is Insider One's AI engine for showing personalized product recommendations that lift AOV and click-through rate.
- [What is Smart Recommender?](https://academy.insiderone.com/docs/what-is-smart-recommender.md): Covers what Smart Recommender is, an AI-powered personalization engine that delivers relevant products across web, app, emails, push, and InStory too.
- [Key Benefits of Smart Recommender](https://academy.insiderone.com/docs/key-benefits-of-smart-recommender.md): Covers Insider One's Smart Recommender benefits (conversions, AOV, engagement) and use cases across homepage, PDP, cart, email, app, push, and InStory channels
- [How does Smart Recommender Work?](https://academy.insiderone.com/docs/how-does-smart-recommender-work.md): Explains Insider One's Smart Recommender 5-step process: catalog/event integration, algorithm results, strategy setup, campaign creation, and analytics.
- [Smart Recommender Quick Setup Guide](https://academy.insiderone.com/docs/smart-recommender-quick-setup-guide.md): Covers Smart Recommender setup in Insider One, including prerequisites, recommendation strategies, campaign creation, and performance analytics.
- [Product Catalog](https://academy.insiderone.com/docs/product-catalog.md): Covers the Product Catalog, the central source of product data powering Smart Recommender, Eureka, Web Push, Email, and Architect across all channels.
- [Decide Your Product Catalog Structure](https://academy.insiderone.com/docs/decide-your-product-catalog-structure.md): Covers how to decide your Product Catalog structure, including feed type, attributes, item IDs, categories, locales, stock, and its currencies to use.
- [Product Attributes](https://academy.insiderone.com/docs/product-attributes-overview.md): Covers the Product Attributes in Insider One, including default and custom attributes, their fields, and linked Smart Recommender and Eureka settings.
- [Product Catalog Feed Types](https://academy.insiderone.com/docs/product-catalog-feed-types.md): Covers Product Catalog Feed Types, including Stock-Revenue, Availability, Published-Time, and Start-End-Time Based feed options, and when to use each.
- [Manage Catalog Locales and Stores](https://academy.insiderone.com/docs/manage-catalog-locales-and-stores.md): Covers how to manage Catalog Locales and Stores, including configuration steps, campaign targeting, best practices, and system limitations, and rules.
- [Decide Your Catalog Integration Method](https://academy.insiderone.com/docs/decide-your-catalog-integration-method.md): Compare Insider One catalog integration methods: Catalog API, Shopify, XML, and Clickstream, with guidance on when to use each and how they combine.
- [Integrate Your Catalog with Catalog API](https://academy.insiderone.com/docs/integrate-your-catalog-with-catalog-api.md): Covers integrating your catalog with the Catalog API, including its Ingest and Update methods, requirements, setup steps, and its request rate limits.
- [Integrate Your Catalog with XML](https://academy.insiderone.com/docs/integrate-your-catalog-with-xml.md): Shows how to sync a Product Catalog with Insider One using an XML feed, supporting Criteo, Google Merchant, and custom XML formats on a set schedule.
- [Integrate Your Catalog with Shopify](https://academy.insiderone.com/docs/integrate-your-catalog-with-shopify.md): Covers integrating your catalog with Shopify, including field mapping, category and metafield sync, prerequisites, and key limitations to be aware of.
- [Integrate Your Catalog with Clickstream](https://academy.insiderone.com/docs/integrate-your-catalog-with-clickstream.md): Covers integrating your catalog with Clickstream, including how product data is gathered, setup steps, its Product Hit Check, and the key limitations.
- [Check Your Product Catalog Health](https://academy.insiderone.com/docs/check-your-product-catalog-health.md): Covers checking catalog health with the Integration Health Center's error reports and Catalog Manager's health dashboard, filters, and product status.
- [Catalog Insights](https://academy.insiderone.com/docs/catalog-insights.md): Covers Catalog Insights' five daily product tabs in Catalog Manager: Dead Stock, Conversion Leak, Stock-out Risk, Lost Demand, and Variant Comparison.
- [Recommendation Strategist](https://academy.insiderone.com/docs/recommendation-strategist.md): Covers Recommendation Strategist, a conversational AI tool that builds Recommendation Strategies via chat, using goal-based or free-form text prompts.
- [Smart Recommender Recommendation Strategies](https://academy.insiderone.com/docs/smart-recommender-recommendation-strategies.md): Covers Smart Recommender Recommendation Strategies, the reusable configurations for recommendations, plus best practices and its troubleshooting tips.
- [Smart Recommender Strategy Settings](https://academy.insiderone.com/docs/smart-recommender-strategy-settings.md): Covers Smart Recommender Strategy Settings, including its Attribute Affinity, exclusions, filters, dynamic values, and category filtering options too.
- [Create a Recommendation Strategy](https://academy.insiderone.com/docs/create-a-recommendation-strategy.md): Covers how to create a Recommendation Strategy, including page type, widget preferences, personalization, filters, previews, and legacy migration too.
- [Fallback Strategy Management](https://academy.insiderone.com/docs/fallback-strategy-management.md): Fallback Strategy Management in InOne lets you assign, rank, and reuse fallback strategies when a primary strategy returns too few results.
- [Smart Recommender Algorithms](https://academy.insiderone.com/docs/smart-recommender-algorithms.md): Covers Smart Recommender Algorithms, detailing each algorithm's use cases, fallbacks, prerequisites, and how to choose the correct fit for your goals.
- [Recommendation and Algorithm Settings](https://academy.insiderone.com/docs/recommendation-and-algorithm-settings.md): Insider One lets you tune recommendation algorithms' look-back period and data sources; pin, boost, and bury controls live elsewhere.
- [Web Smart Recommender Widget Design Editor](https://academy.insiderone.com/docs/web-smart-recommender-widget-design-editor.md): Covers the Web Smart Recommender Widget Design Editor, including its Top Bar, sidebars, Canvas, and Product Card Templates for no-code product design.
- [Elements of a Web Smart Recommender Widget](https://academy.insiderone.com/docs/elements-of-a-web-smart-recommender-widget.md): Covers the Elements of a Web Smart Recommender Widget, including carousel types, product card sections, and configurable elements like Price and CTAs.
- [Step by Step: Design a Web Smart Recommender Widget](https://academy.insiderone.com/docs/step-by-step-design-a-web-smart-recommender-widget.md): Covers step-by-step design of a Web Smart Recommender Widget, from Page Links setup through carousel, header, product card, and saving your templates.
- [Javascript SDK based Web Smart Recommender](https://academy.insiderone.com/docs/javascript-sdk-based-web-smart-recommender.md): Covers the JavaScript SDK based Web Smart Recommender, including its campaign setup, business value, best practices, and its troubleshooting guidance.
- [Choose the Right Campaign Type](https://academy.insiderone.com/docs/smart-recommender-campaign-types.md): Covers how to choose the right Smart Recommender campaign type, comparing the no-code Design a Widget option and the code-based JavaScript SDK method.
- [Design and Place the Smart Recommender Campaign](https://academy.insiderone.com/docs/design-and-place-the-smart-recommender-campaign.md): Covers how to design and place a Smart Recommender campaign, with real-world scenarios on brand alignment, placement, and mobile-first design choices.
- [Define Products to Recommend](https://academy.insiderone.com/docs/define-products-to-recommend.md): Covers how to define products to recommend using Recommendation Strategies, including algorithms, filters, and practical real-world scenario examples.
- [Target the Right Audience](https://academy.insiderone.com/docs/target-the-right-audience.md): Covers how to target the right audience for Smart Recommender campaigns using segmentation options like RFM, CRM, and visiting behavior segments, too.
- [Set the Campaign Triggers](https://academy.insiderone.com/docs/set-the-campaign-triggers.md): Covers how to set Smart Recommender campaign triggers using Rules based on scroll depth, cart value, weather, and other real-time, behavioral signals.
- [Create a Web Smart Recommender Campaign](https://academy.insiderone.com/docs/create-a-web-smart-recommender-campaign.md): Covers how to create a Web Smart Recommender campaign, including design, segmentation, rules, goals, launch settings, and how to edit campaigns later.
- [Test a Smart Recommender Campaign](https://academy.insiderone.com/docs/test-a-web-smart-recommender-campaign.md): Covers how to test a Smart Recommender campaign using the Test Link, test banners, and the Details button to recheck personalization and rule details.
- [Smart Recommender Analytics](https://academy.insiderone.com/docs/smart-recommender-analytics-overview.md): Covers Smart Recommender Analytics as an overview, linking to guides on results interpretation, A/B testing, impressions, and its GA4 integration too.
- [Smart Recommender Analytics](https://academy.insiderone.com/docs/smart-recommender-analytics.md): Covers Smart Recommender Analytics, including the attribution window, revenue metrics, and campaign, product, and category performance analytics data.
- [Interpret the Smart Recommender Analytics Results](https://academy.insiderone.com/docs/interpret-the-smart-recommender-analytics-results.md): Covers how to interpret Smart Recommender Analytics results, with real-world use cases for campaign, product, and category optimization flow examples.
- [Smart Recommender A/B Testing View](https://academy.insiderone.com/docs/smart-recommender-ab-testing-view.md): Covers the Smart Recommender A/B Testing View, including its filters, summary metrics, and how it differs from product-level analytics dashboards too.
- [Impressions Calculation in Smart Recommender](https://academy.insiderone.com/docs/impressions-calculation-in-smart-recommender.md): Covers how Impressions Calculation in Smart Recommender changed over time, explaining the March, May, and September 2024 updates to calculation logic.
- [Integrate Smart Recommender Campaigns to GA4](https://academy.insiderone.com/docs/integrate-smart-recommender-campaigns-to-ga4.md): Covers how to integrate Smart Recommender campaigns into GA4, covering its widget and product events, setup steps, and how to check GA4 event reports.
- [Increase Conversions of Smart Recommender](https://academy.insiderone.com/docs/increase-conversions-of-smart-recommender.md): Covers how to increase conversions of Smart Recommender, including campaign setup steps and proven best practices for maximizing your campaign impact.
- [A/B Test Recommendation Strategies](https://academy.insiderone.com/docs/ab-test-recommendation-strategies.md): Covers how to A/B test Recommendation Strategies, including its setup steps, result interpretation, and best practices by page type and business goal.
- [Personalize Recommendations Effectively](https://academy.insiderone.com/docs/personalize-recommendations-effectively.md): Covers how to personalize recommendations effectively using segments, rules, algorithms, exclusions, and its own Attribute Affinity boosting settings.
- [Smart Recommender for Fashion Verticals](https://academy.insiderone.com/docs/smart-recommender-for-fashion-verticals.md): Covers Smart Recommender for Fashion, including AOV walkthroughs, seasonal collections, outfit pairing, and page-type use cases for fashion retailers.
- [Smart Recommender for Beauty & Cosmetics Verticals](https://academy.insiderone.com/docs/smart-recommender-for-beauty-cosmetics-verticals.md): Covers Smart Recommender for Beauty & Cosmetics, including AOV walkthroughs, routine bundles, skin-type personalization, and page-type use cases, too.
- [Smart Recommender for Gardening Verticals](https://academy.insiderone.com/docs/smart-recommender-for-gardening-verticals.md): Covers Smart Recommender for Gardening, including AOV walkthroughs, seasonal starter kits, plant and tool cross-sells, and select page-type use cases.
- [Smart Recommender for Books & Publishing Verticals](https://academy.insiderone.com/docs/smart-recommender-for-books-publishing-verticals.md): Covers Smart Recommender for books and publishing, including genre discovery, trending titles, series completion, and the genre vs author walkthrough.
- [Smart Recommender for Pets & Animal Care Verticals](https://academy.insiderone.com/docs/smart-recommender-for-pets-animal-care-verticals.md): Covers Smart Recommender for Pets & Animal Care, including AOV walkthroughs, replenishment reminders, starter kits, and pet-type, page-type use cases.
- [Smart Recommender Grocery Verticals](https://academy.insiderone.com/docs/smart-recommender-grocery-verticals.md): Covers Smart Recommender for Grocery, including AOV walkthrough, replenishment reminders, meal kits, dietary personalization, and page-type use cases.
- [Smart Recommender Sports & Outdoors Verticals](https://academy.insiderone.com/docs/smart-recommender-sports-outdoors-verticals.md): Covers Smart Recommender for Sports & Outdoors, including AOV walkthroughs, seasonal gear picks, activity-based starter kits, and page-type use cases.
- [Smart Recommender for Wine & Spirits Verticals](https://academy.insiderone.com/docs/smart-recommender-for-wine-spirits-verticals.md): Covers Smart Recommender for Wine & Spirits, including AOV walkthroughs, taste-based discovery, food pairings, gift sets, and page-type use cases too.
- [Smart Recommender for Furniture Verticals](https://academy.insiderone.com/docs/smart-recommender-for-furniture-verticals.md): Covers Smart Recommender for Furniture, including AOV walkthroughs, room-based personalization, complete-the-look cross-sells, and page-type examples.
- [Smart Recommender for Marketplace Verticals](https://academy.insiderone.com/docs/smart-recommender-for-marketplace-verticals.md): Covers Smart Recommender for marketplace sites, including personalized discovery, seller/brand loyalty, cross-sell, and an AOV cross-sell walkthrough.
- [Smart Recommender for Electronics Verticals](https://academy.insiderone.com/docs/smart-recommender-for-electronics-verticals.md): Covers Smart Recommender for electronics storefronts, including accessory cross-sells, tech picks, deals, affinity targeting, and the AOV walkthrough.
- [Smart Recommender for Airlines Verticals](https://academy.insiderone.com/docs/smart-recommender-for-airlines-verticals.md): Covers Smart Recommender for airlines, including route inspiration, seat upgrades, travel cross-sells, and a discounted vs popular routes walkthrough.
- [Smart Recommender for Jewelry & Watches Verticals](https://academy.insiderone.com/docs/smart-recommender-for-jewelry-watches-verticals.md): Covers Smart Recommender for jewelry and watches, including style discovery, occasion personalization, and an AOV-boosting pairing bundle walkthrough.
- [Smart Recommender for Meal Delivery Verticals](https://academy.insiderone.com/docs/smart-recommender-for-meal-delivery-verticals.md): Covers Smart Recommender for meal delivery sites, including reordering, taste affinity, checkout add-ons, and an AOV complementary add-on walkthrough.
- [Smart Recommender for Toys & Games Verticals](https://academy.insiderone.com/docs/smart-recommender-for-toys-games-verticals.md): Covers Smart Recommender for toys & games, including age-based discovery, gifting, complementary add-ons, and a walkthrough on age group vs. category
- [Smart Recommender for Travel & Hospitality Verticals](https://academy.insiderone.com/docs/smart-recommender-for-travel-hospitality-verticals.md): Covers Smart Recommender for travel & hospitality, including room upgrades, local experiences, and an ABV-boosting experiences cross-sell walkthrough.
- [Smart Recommender for Car Rental Verticals](https://academy.insiderone.com/docs/smart-recommender-for-car-rental-verticals.md): Covers Smart Recommender for car rentals, including vehicle upgrades, add-on cross-sells, geo-based drop-offs, and ABV focused cross-sell walkthrough.
- [Smart Recommender for Media & Entertainment Verticals](https://academy.insiderone.com/docs/smart-recommender-for-media-entertainment-verticals.md): Covers Smart Recommender for media and entertainment platforms, including personalized watchlists, trending titles, and a cross-promotion walkthrough.
- [FAQ about Smart Recommender](https://academy.insiderone.com/docs/faq-about-smart-recommender.md): Covers FAQs about Smart Recommender catalog integration methods, update frequency, out-of-stock handling, attribute limits, and widget display issues.
- [FAQ about Smart Recommender Algorithms](https://academy.insiderone.com/docs/faq-about-smart-recommender-algorithms.md): Get answers on Smart Recommender algorithms — New Arrivals, Chef, User-Based, Mixed Strategy — covering training, customization, and accuracy.
- [FAQ about Smart Recommender Analytics](https://academy.insiderone.com/docs/faq-about-smart-recommender-analytics.md): Understand Smart Recommender Analytics metrics — impressions, Direct vs. Assisted Revenue, attribution windows, and A/B Testing View discrepancies.
- [Troubleshoot Algorithm Issues](https://academy.insiderone.com/docs/troubleshoot-algorithm-issues.md): Covers troubleshooting Smart Recommender algorithm issues, including feed management types, system rules, in-stock product thresholds, and API checks.
- [Resolve the No Feed Error](https://academy.insiderone.com/docs/resolve-the-no-feed-error.md): Diagnose and resolve the Smart Recommender 'No feed data' error by checking algorithm health, filters, the endpoint, and category matching.
- [Address item_id Issues in the Product Catalog](https://academy.insiderone.com/docs/address-item-id-issues-in-product-catalog.md): Learn how mismatched item_id values between system rules and your product catalog break Smart Recommender recommendations, and how to fix them.
- [Handle Out-of-Stock Items](https://academy.insiderone.com/docs/handle-out-of-stock-items.md): Troubleshoot Smart Recommender showing out-of-stock items by checking product sources like Clickstream, XML, Catalog API, and HitChecker.
- [Fix Product Catalog Default Attributes](https://academy.insiderone.com/docs/fix-product-catalog-default-attributes.md): Learn the required default product attributes for Smart Recommender across System Rules, XML, and Catalog API integrations, and how to fix missing ones.
- [Solve Attribute-Related Issues](https://academy.insiderone.com/docs/solve-attribute-related-issues.md): Troubleshoot incorrect or outdated Smart Recommender product attributes by checking your Clickstream, XML, or Catalog API data source.
- [App Smart Recommender](https://academy.insiderone.com/docs/introduction-to-app-smart-recommender.md): Introduces App Smart Recommender, covering recommendation logic, supported placements, configuration, use cases, and personalization options.
- [How does App Smart Recommender work?](https://academy.insiderone.com/docs/how-does-app-smart-recommender-work.md): This article explains how App Smart Recommender works.
- [Edit App Smart Recommender campaigns](https://academy.insiderone.com/docs/edit-app-smart-recommender-campaigns.md): Explains how to edit App Smart Recommender campaigns, covering recommendation settings, content updates, targeting, and campaign management.
- [Use Cases for App Smart Recommender](https://academy.insiderone.com/docs/app-smart-recommender-use-cases.md): Using Smart Recommender, you can increase conversions, conversion rates, and AOV by providing personalized recommendations.
- [App Smart Recommender Reports](https://academy.insiderone.com/docs/app-smart-recommender-reports.md): Upon creating your Smart Recommender campaign, you can keep track of its performance using the Results option.
- [Experimentation](https://academy.insiderone.com/docs/web-and-app-experiments.md): Covers Web and App Experiments in Insider One, including A/B testing, audience targeting, variants, goals, experiment setup, and performance analysis.
- [Onsite Experiment](https://academy.insiderone.com/docs/onsite-experiment-overview.md): Covers Onsite Experiment's no-code and custom-code HTML/CSS/JS editing, A/B testing, cross-device website personalization, and CSS selector targeting.
- [Create an Onsite Experiment Campaign](https://academy.insiderone.com/docs/create-an-onsite-experiment-campaign.md): Covers creating an Onsite Experiment campaign, including segments, rules, a variant design, traffic allocation, goals, and launch activation settings.
- [A/B Testing and Onsite Experiment](https://academy.insiderone.com/docs/ab-testing-and-onsite-experiment.md): Covers how Onsite Experiment powers A/B testing, including UI edits, finding elements via parent/child selection, and moving changes between elements.
- [Evaluation of A/B Test Results](https://academy.insiderone.com/docs/evaluation-of-ab-test-results-1.md)
- [Manage Banners with Onsite Experiment](https://academy.insiderone.com/docs/manage-banners-with-onsite-experiment.md): Covers replacing banner images in Onsite Experiment via Style Settings, HTML code, or image URL attribute changes, plus tips for correct image sizing.
- [Onsite Experiment: Navigate within the Editor](https://academy.insiderone.com/docs/navigate-within-the-editor-of-onsite-experiment.md): Covers using Onsite Experiment's Navigate Mode to reach and select elements on inner pages linked from the homepage, then edit them for your campaign.
- [Onsite Experiment: Select Parent/Child Elements](https://academy.insiderone.com/docs/select-parent-child-elements-of-onsite-experiment.md): Covers selecting parent or child elements in Onsite Experiment's element tree to target the correct element for very accurate campaign design changes.
- [Onsite Experiment: Undo/Redo Actions](https://academy.insiderone.com/docs/onsite-experiment-undo-redo-actions.md): Covers undoing or redoing design changes in the Onsite Experiment editor, including reverting any prior actions or removing them from the History log.
- [Onsite Experiment: History](https://academy.insiderone.com/docs/onsite-experiment-history.md): Covers the Onsite Experiment History menu, including viewing, hiding, showing, deleting, and clearing all design changes made to a campaign's website.
- [Onsite Experiment: Element Selector](https://academy.insiderone.com/docs/onsite-experiment-element-selector.md): Covers Onsite Experiment's Element Selector, including copying a Chrome CSS selector to apply changes to elements, and avoid mistargeted elements too.
- [Onsite Experiment: Advanced Settings](https://academy.insiderone.com/docs/onsite-experiment-advanced-settings.md): Covers adding custom CSS and JavaScript snippets in Onsite Experiment's Advanced Settings for deep code-level customization beyond the no-code editor.
- [Onsite Experiment: Add HTML](https://academy.insiderone.com/docs/onsite-experiment-add-html.md): Covers adding HTML snippets in Onsite Experiment using Before, Prepend, After, or Append placement options relative to the selected reference element.
- [Onsite Experiment: Add Images](https://academy.insiderone.com/docs/onsite-experiment-add-images.md): Covers adding new images in Onsite Experiment, including uploads, selecting from the Image Library, and choosing Before/Prepend/After/Append location.
- [Onsite Experiment: Edit Badge](https://academy.insiderone.com/docs/onsite-experiment-edit-badge.md): Covers adding and editing product or content badges in Onsite Experiment, including image, text, and image-plus-text badge formats and style settings.
- [Onsite Experiment: Edit Text](https://academy.insiderone.com/docs/onsite-experiment-edit-text.md): Covers editing text elements on a website using Onsite Experiment's Edit Text feature, letting you click a text element, and replace it with new copy.
- [Onsite Experiment: Style Options](https://academy.insiderone.com/docs/onsite-experiment-style-options.md): Covers Onsite Experiment's Style feature, including fill color, background image, text formatting, borders, layout settings, size, margin and padding
- [Onsite Experiment: Resize Elements](https://academy.insiderone.com/docs/onsite-experiment-resize-elements.md): Covers resizing elements in Onsite Experiment's visual editor by selecting an element, then precisely dragging its corners to adjust width and height
- [Onsite Experiment: Move Elements](https://academy.insiderone.com/docs/onsite-experiment-move-elements.md): Covers moving elements within their parent element in Onsite Experiment, by selecting and dropping them in place, no parent or child selection needed.
- [Onsite Experiment: Add Links](https://academy.insiderone.com/docs/onsite-experiment-add-links.md): Covers Onsite Experiment's Add Links feature, which lets you replace an element's link by clicking it and editing the URL for a new-tab redirect page.
- [Onsite Experiment: Edit HTML](https://academy.insiderone.com/docs/onsite-experiment-edit-html.md): Covers editing any element's HTML directly in Onsite Experiment, by clicking it to view its structure, then editing the HTML and saving those changes.
- [Onsite Experiment: Remove elements](https://academy.insiderone.com/docs/onsite-experiment-remove-elements.md): Covers removing elements from a website using Onsite Experiment, by selecting any unwanted element and clicking Remove to delete it from your webpage.
- [Onsite Experiment: Edit Attributes](https://academy.insiderone.com/docs/onsite-experiment-edit-attributes.md): Covers Onsite Experiment's Edit Attributes feature, letting you change, add, or remove element attributes, like href, class, or style via its submenu.
- [Onsite Experiment: Duplicate Elements](https://academy.insiderone.com/docs/onsite-experiment-duplicate-elements.md): Covers duplicating texts, images, and components in Onsite Experiment to add a copy of an existing element to the page, without editing any HTML code.
- [App Content Optimizer](https://academy.insiderone.com/docs/app-content-optimizer.md): App Content Optimizer lets you change and A/B test in-app content, like button text or images, without a new app store update.
- [Use Cases for App Content Optimizer](https://academy.insiderone.com/docs/content-optimizer-use-cases.md): You can use Content Optimizer to make changes to your application without requiring app testing, deployment to your store, or user app updates to see the changes.
- [Use App Content Optimizer](https://academy.insiderone.com/docs/use-app-content-optimizer.md): Using Content Optimizer requires creating variables and variations.
- [Content Optimizer Analytics](https://academy.insiderone.com/docs/content-optimizer-analytics.md): After launching your Content Optimizer campaign, you can track which variant of the change performs best.
- [Architect](https://academy.insiderone.com/docs/introduction-to-architect.md): Architect is Insider One's AI-backed journey builder for orchestrating omnichannel marketing flows across every channel.
- [Getting Started with Architect](https://academy.insiderone.com/docs/architect-getting-started.md)
- [Cross-Platform Omnichannel Journeys](https://academy.insiderone.com/docs/cross-platform-omni-channel-journeys.md): Explains cross-platform omnichannel Architect journeys, covering user tracking, multichannel vs omnichannel, benefits, analytics, and integrated data.
- [How to create an Architect journey](https://academy.insiderone.com/docs/how-to-create-an-architect-journey.md): Explains how to create an Architect journey, covering journey setup, triggers, flow design, channel configuration, testing, and activation.
- [Architect Feature Set](https://academy.insiderone.com/docs/architect-feature-set.md): Explains the Architect feature set, covering journey building, audience targeting, automation tools, channel support, and campaign management.
- [Anatomy of a Journey](https://academy.insiderone.com/docs/anatomy-of-a-journey.md): Explains the anatomy of a journey, covering journey structure, triggers, nodes, conditions, actions, channels, and user flow configuration.
- [Journey Listing Page](https://academy.insiderone.com/docs/journey-listing-page.md): Explains the Journey Listing page, covering journey management, search, filtering, status tracking, actions, and performance monitoring.
- [Journey Templates](https://academy.insiderone.com/docs/journey-templates.md): Insider One offers 70+ Architect journey templates, including Form Abandonment and New User Activation flows useful for onboarding drop-off.
- [Optimization of Journeys](https://academy.insiderone.com/docs/optimization-of-journeys.md): Explains journey optimization, covering performance analysis, testing strategies, audience improvements, channel enhancements, and growth opportunities.
- [Architect Glossary](https://academy.insiderone.com/docs/architect-terms-to-know.md): Glossary for Architect journeys
- [Architect Advanced Integration Guide](https://academy.insiderone.com/docs/architect-advanced-integration-guide.md): he Architect advanced implementation guide is primarily for developers, IT engineers, product managers, and technical teams.
- [Before Architect Integration](https://academy.insiderone.com/docs/architect-before-integration.md): Explains Architect integration prerequisites, covering required setup, data preparation, SDK integration, permissions, and implementation steps.
- [Architect Channel Integrations](https://academy.insiderone.com/docs/channel-integration.md): Explains Architect channel integrations, covering capabilities and requirements for Web Push, App Push, Email, SMS, WhatsApp, In-App, On-Site, and API.
- [Web Push Integration for Journeys](https://academy.insiderone.com/docs/web-push-integration-for-journeys.md): This article lists the requirements to use Web Push as a channel in your journeys.
- [App Push Integration for Journeys](https://academy.insiderone.com/docs/app-push-integration-for-journeys.md): This article lists the requirements to use App Push as a channel in your journeys.
- [Email Integration for Journeys](https://academy.insiderone.com/docs/email-integration-for-journeys.md): This article explains the requirements to use Email as a channel in your journeys.
- [SMS Integration for Journeys](https://academy.insiderone.com/docs/sms-integration-for-journeys.md): Explains SMS integration for journeys, covering provider setup, configuration, message delivery, automation, and Architect journey integration.
- [WhatsApp Integration for Journeys](https://academy.insiderone.com/docs/whatsapp-integration-for-journeys.md): This article lists the requirements to use WhatsApp as a channel in your journeys.
- [On-Site Integration for Journeys](https://academy.insiderone.com/docs/onsite-integration-for-journeys.md): This article lists the requirements to use On-Site as a channel in your journeys.
- [In-App Integration for Journeys](https://academy.insiderone.com/docs/in-app-integration-for-journeys.md): This article lists the requirements to use In-App as a channel in your journeys.
- [Facebook Custom Audiences Integration for Journeys](https://academy.insiderone.com/docs/facebook-custom-audiences-integration-for-journeys.md): This article explains the requirements to use Facebook Custom Audiences in your journeys.
- [Call An API Integration for Journeys](https://academy.insiderone.com/docs/call-an-api-integration-for-journeys.md): Call an API enables you to connect an outsource platform to your journeys to take any action with your contacts.
- [Architect Channel: Google Ads Integration](https://academy.insiderone.com/docs/architect-channel-google-ads-integration-1.md): Explains the requirements and setup steps for connecting Google Ads to Architect, including account eligibility, user data, consent, and authentication.
- [Data Ingestion for Journeys](https://academy.insiderone.com/docs/architect-data-ingestion-methods.md): Explains data ingestion methods in Architect, covering supported data sources, integration options, event collection, and journey data workflows.
- [Architect Starter Elements](https://academy.insiderone.com/docs/architect-starter-elements.md): A starter element helps you start building your journeys. It can be a user action or an attribute that matches users to a segment or rule that lets them into your journey.
- [Architect Journey Starter: On Event](https://academy.insiderone.com/docs/architect-journey-starter-on-event.md): Trigger an Insider One Architect journey the moment a customer takes an action, like a purchase or cart abandonment, with the On Event starter.
- [Architect Journey Starter: On Attribute Change](https://academy.insiderone.com/docs/architect-journey-starter-on-attribute-change.md): On Attribute Change is a starter element that immediately takes users into the journey whenever a user attribute is changed from its current value to the new one.
- [Architect Journey Starter: User Website Action](https://academy.insiderone.com/docs/architect-journey-starter-user-website-action.md): Trigger an Insider One Architect journey in near real time when a website visitor matches a chosen segment or rule with User Website Action
- [Architect Journey Starter: On Past Behavior](https://academy.insiderone.com/docs/architect-journey-starter-on-past-behavior.md): Trigger an Insider One Architect journey using a customer's past purchases, visits, or engagement history with the On Past Behavior starter.
- [Architect Journey Starter: On Dynamic Date](https://academy.insiderone.com/docs/architect-journey-starter-dynamic-date.md): Trigger an Insider One Architect journey on a specific date, like a birthday or subscription expiry, with the On Dynamic Date starter.
- [Architect Journey Starter: On Price Drop](https://academy.insiderone.com/docs/architect-journey-starter-on-price-drop.md): Automatically message customers when a product's price drops with the On Price Drop starter in Insider One Architect.
- [Architect Journey Starter: On Low in Stock](https://academy.insiderone.com/docs/architect-journey-starter-on-low-in-stock.md): Explains Architect Journey Starter on Low in Stock, covering inventory triggers, journey setup, configuration, automation flows, and campaign actions.
- [Architect Journey Starter: On Back in Stock](https://academy.insiderone.com/docs/architect-journey-starter-on-back-in-stock.md): The On Back in Stock starter in Architect auto-enrolls customers into a journey when a product they viewed is restocked.
- [Architect Journey Starter: On Business Event](https://academy.insiderone.com/docs/architect-journey-starter-on-business-event.md): The On Business Event starter in Architect launches a journey from an external event sent via API, not a shopper's own action.
- [Architect Journey Wait Elements](https://academy.insiderone.com/docs/what-is-wait-element.md): Space out communication over a desirable period to avoid overwhelming users with too many messages
- [Architect Journey: Wait for Some Time](https://academy.insiderone.com/docs/what-is-wait-for-some-time.md): Explains the Wait for Some Time element, covering delay configuration, time units, scheduling behavior, and journey timing workflows.
- [Architect Journey: Using Wait for Some Time](https://academy.insiderone.com/docs/using-wait-for-some-time.md): Explains how to configure the Wait for Some Time element, covering delay settings, time units, scheduling, and journey execution timing.
- [Architect Journey: Wait Until a Time Slot](https://academy.insiderone.com/docs/architect-journey-wait-until-a-time-slot.md): Insider One's Wait Until a Time Slot element holds users, like a do-not-disturb rule, until a chosen day and time window before the next step.
- [Architect Journey: Use Wait until a Time Slot](https://academy.insiderone.com/docs/architect-journey-use-wait-until-a-time-slot.md): This article explains how to use the Wait until a Time Slot.
- [Architect Journey: Wait for Attribute](https://academy.insiderone.com/docs/wait-for-attribute.md): Explains the Wait for Attribute element, covering attribute-based delays, configuration options, user conditions, and journey timing behavior.
- [Architect Journey: Use Wait for Attribute](https://academy.insiderone.com/docs/architect-journey-use-wait-for-attribute.md): Wait for Attribute element allows you to proceed the users in the journey with an on-time option that works whenever an attribute is updated.
- [Architect Journey: Wait for Event](https://academy.insiderone.com/docs/wait-for-event.md): Explains the Wait for Event element, covering event-based delays, configuration settings, user actions, and journey timing behavior.
- [Architect Journey: Use Wait for Event](https://academy.insiderone.com/docs/architect-journey-use-wait-for-event.md): Wait for Event element allows you to proceed the users in the journey with an on-time option that works whenever a user performs the specified event(s).
- [Architect Journey: Wait Until Dynamic Time](https://academy.insiderone.com/docs/architect-journey-wait-until-dynamic-time.md): Explains Architect Journey Wait Until Dynamic Time, covering dynamic scheduling, time-based conditions, configuration steps, and journey automation.
- [Architect Journey: Use Wait Until Dynamic Time](https://academy.insiderone.com/docs/architect-journey-use-wait-until-dynamic-time.md): Explains how to use Wait Until Dynamic Time in Architect Journeys, covering setup, scheduling logic, dynamic timing, and automation configuration.
- [Architect Journey Check Elements](https://academy.insiderone.com/docs/architect-journey-check-elements.md): Check elements help you track users' behavior and actions within the journey flow
- [Architect Journey: Check Conditions](https://academy.insiderone.com/docs/architect-check-conditions.md): Explains configuring the Check Conditions element in Insider journeys to evaluate events, attributes, and segments, routing users into matching paths.
- [Architect Journey: Check Interaction](https://academy.insiderone.com/docs/check-interaction.md): Explains the Check Interaction element, covering interaction history checks, branching logic, supported channels, and journey personalization rules.
- [Architect Journey: Use Check Interaction](https://academy.insiderone.com/docs/architect-journey-use-check-interaction.md): This article shows how to use the Check Interaction element in a journey.
- [Architect Journey: Check Reachability](https://academy.insiderone.com/docs/architect-journey-check-reachability.md): You can interact with users and boost their engagement by using messaging channels and responding to their behavior and actions throughout their journey
- [Architect Journey: Reachability on Channels](https://academy.insiderone.com/docs/architect-journey-reachability-on-channels.md): When you use Check Reachability before any channel, a user's reachability for that channel is determined based on different criteria.
- [Architect Journey: Check API Response](https://academy.insiderone.com/docs/architect-journey-check-api-response.md): Explains Architect Journey Check API Response, covering API validation, response handling, configuration checks, troubleshooting, and journey setup.
- [Architect Journey Channel Elements](https://academy.insiderone.com/docs/architect-journey-channel-elements.md): Architect journey channel elements
- [Architect Channel: Web Push](https://academy.insiderone.com/docs/architect-web-push.md): Covers how Web Push works in Insider One Architect journeys, including requirements, user reachability, delivery behavior, TTL, use cases, and optimization tips.
- [Architect Channel: Using Web Push](https://academy.insiderone.com/docs/using-architect-web-push.md): Explains how to send Web Push messages in Architect, covering campaign setup, targeting, message settings, delivery, and journey workflows.
- [Architect Channel: Web Push Analytics](https://academy.insiderone.com/docs/architect-web-push-analytics.md): Web push analytics in journey
- [Architect Channel: App Push](https://academy.insiderone.com/docs/architect-app-push.md): Covers how App Push works in Insider One Architect journeys, including reachability, message setup, personalization, delivery behavior, use cases, and optimization.
- [Architect Channel: Using App Push](https://academy.insiderone.com/docs/using-architect-app-push.md): Explains how to send App Push messages in Architect, covering campaign setup, targeting, message settings, delivery, and journey workflows.
- [Architect Channel: App Push Analytics](https://academy.insiderone.com/docs/architect-app-push-analytics.md): Explains App Push Analytics in Architect, covering delivery, opens, conversions, performance metrics, reporting, and campaign insights.
- [Architect Channel: Email](https://academy.insiderone.com/docs/architect-email.md): Explains Architect's Email channel, covering setup requirements, reachability checks, personalization, send timing, and common journey scenarios here.
- [Architect Channel: Using Email](https://academy.insiderone.com/docs/using-architect-email.md): Explains how to send email campaigns in Architect, covering message setup, personalization, audience targeting, delivery, and journey workflows.
- [Localization and Multi-Variant Emails](https://academy.insiderone.com/docs/architect-localization-and-multi-variant-emails.md): Using the Localization feature, Architect delivers the right message to the right recipients in their preferred language, enhancing personalization and engagement.
- [Architect Channel: Email Analytics](https://academy.insiderone.com/docs/architect-channel-email-analytics.md): You can evaluate each email you add to your journey flow while it is running.
- [Opt-in Surpass](https://academy.insiderone.com/docs/opt-in-surpass.md): Soft opt-in is the data customers share with brands when they buy or show interest in their products or services, and the brands use this customer data to send marketing emails or texts.
- [Architect Channel: SMS](https://academy.insiderone.com/docs/architect-channel-sms.md): SMS is one of the Architect channels you can include in the customer journey flow
- [Architect Channel: SMS Glossary](https://academy.insiderone.com/docs/architect-channel-sms-glossary.md): SMS glossary
- [Architect Channel: Tips & Tricks for SMS](https://academy.insiderone.com/docs/architect-channel-tips-and-tricks-for-sms.md): Tips and tricks for SMS in Architect journeys
- [Architect Channel: Using SMS](https://academy.insiderone.com/docs/architect-using-sms.md): Explains how to send SMS in Architect, covering campaign setup, message configuration, audience targeting, delivery, and journey workflows.
- [Architect Channel: SMS Analytics](https://academy.insiderone.com/docs/architect-channel-sms-analytics.md): Architect channel SMS analytics
- [Architect Channel: What is SMS Opt-out?](https://academy.insiderone.com/docs/architect-sms-opt-out.md): Explains Architect SMS Opt-Out, covering unsubscribe management, compliance requirements, user preferences, and SMS journey automation.
- [Architect Channel: SMS Opt-out Options](https://academy.insiderone.com/docs/architect-sms-opt-out-options.md): Explains SMS opt-out options in Architect, covering unsubscribe methods, compliance settings, keyword handling, and user consent management.
- [Architect Channel: WhatsApp](https://academy.insiderone.com/docs/architect-whatsapp.md): Covers how WhatsApp works in Insider One Architect journeys, including reachability, template setup, personalization, delivery behavior, use cases, and optimization.
- [Architect Channel: Use WhatsApp](https://academy.insiderone.com/docs/architect-channel-use-whatsapp.md): After you complete the integration process, you can start creating WhatsApp messages in your journeys.
- [Architect Channel: WhatsApp Analytics](https://academy.insiderone.com/docs/architect-whatsapp-channel-analytics.md): Explains WhatsApp Channel Analytics in Architect, covering delivery, reads, clicks, failures, engagement metrics, and campaign performance insights.
- [Architect Channel: In-App](https://academy.insiderone.com/docs/architect-inapp.md): Explains Architect In-App channel, covering requirements, templates, use cases, reachability, display logic, priorities, time-out, and campaign rules.
- [Architect Channel: Using In-App](https://academy.insiderone.com/docs/architect-using-inapp.md): Explains how to send InApp messages in Architect, covering campaign setup, targeting, message settings, delivery, and journey workflows.
- [Architect Channel: InApp Analytics](https://academy.insiderone.com/docs/architect-in-app-analytics.md): In-App channel analytics
- [Architect Channel: On-site](https://academy.insiderone.com/docs/architect-onsite.md): Explains the Architect On-Site channel, covering requirements, campaign setup, reachability, timeouts, device targeting, and common journey use cases.
- [Architect Channel: Using On-Site](https://academy.insiderone.com/docs/architect-using-on-site-channel.md): Explains how to use the On-Site channel in Architect, covering campaign setup, targeting, display settings, and journey integration steps.
- [Architect Channel: On-Site Analytics](https://academy.insiderone.com/docs/architect-channel-onsite-analytics.md): Analytics for OnSite channel in Architect journeys
- [Architect Channel: Facebook Custom Audiences](https://academy.insiderone.com/docs/architect-facebook-custom-audiences-meta.md): Explains how Facebook Custom Audiences (Meta) work in Architect, including setup requirements, user matching, journey targeting, best practices, and use cases.
- [Architect Channel: Using Facebook Custom Audiences](https://academy.insiderone.com/docs/architect-setting-up-facebook-custom-audiences.md): Explains how to connect Facebook Custom Audiences to Architect, create or select audiences, and securely add or remove matched users within journey flows.
- [Architect Channel: Facebook Custom Audiences Analytics](https://academy.insiderone.com/docs/architect-facebook-custom-audiences-statistics.md): Explains how to track Facebook Custom Audiences journey performance in Architect using Arrived, Reachable, and Dropped metrics based on user reachability.
- [Architect Channel: Facebook Custom Audiences Troubleshooting](https://academy.insiderone.com/docs/architect-facebook-custom-audiences-troubleshooting.md): Explains how to troubleshoot Facebook Custom Audiences in Architect, including access, permissions, expired tokens, audience limits, and user data issues.
- [Architect Channel: FAQ for Facebook Custom Audiences](https://academy.insiderone.com/docs/architect-faq-for-facebook-custom-audiences.md): Explains Facebook Custom Audiences FAQs in Architect, including audience population time, data-sharing limits, segmentation, and user match visibility.
- [Architect Channel: Call an API](https://academy.insiderone.com/docs/architect-channel-call-an-api.md): Creating a Call an API request in a journey allows you to trigger outsourced tools, vendors, or CRM tools.
- [Architect Channel: Using Call an API](https://academy.insiderone.com/docs/using-call-an-api.md): How to use the Call an API journey element in Architect to send webhook-style HTTP requests to external systems.
- [Architect Channel: Fetch Data through Call an API](https://academy.insiderone.com/docs/architect-channel-fetch-data-through-call-an-api.md): This article explains how to fetch data via Call an API.
- [Architect Channel: Call an API Authentication](https://academy.insiderone.com/docs/architect-channel-call-an-api-authentication.md): Explains Architect Channel Call an API Authentication, covering OAuth 2.0, Basic Authentication, endpoint security, credential management, and setups.
- [Call an API Throttling](https://academy.insiderone.com/docs/call-an-api-throttling.md): Call an API throttling allows you to limit the number of requests coming to your endpoint per second.
- [Call an API Use Case Library](https://academy.insiderone.com/docs/call-an-api-use-case-library.md): Explains Call an API Use Case Library, covering real-time integrations, API-driven journeys, external systems, dynamic messaging, campaign, use cases.
- [Architect Channel: Call an API Analytics](https://academy.insiderone.com/docs/call-an-api-statistics.md): Explains Call an API statistics, covering API execution data, request tracking, response details, analytics metrics, and journey performance insights.
- [Call an API Performance Metrics](https://academy.insiderone.com/docs/call-an-api-performance-metrics.md): Explains Call an API Performance Metrics, covering metric tracking, data submission, attribution channels, payloads, reporting, and analytics insight.
- [Architect Channel: Google Ads Customer Match](https://academy.insiderone.com/docs/architect-channel-google-ads-customer-match.md): Explains how to use Google Ads Customer Match in Architect journeys to add or remove segmented users from audiences for retargeting across Google channels.
- [Architect Channel: Google Ads Integration](https://academy.insiderone.com/docs/architect-channel-google-ads-integration.md): Explains the requirements and setup steps for connecting Google Ads to Architect, including account eligibility, user data, consent, and authentication.
- [Architect Channel: Using Google Ads](https://academy.insiderone.com/docs/architect-channel-using-google-ads.md): Explains how to add Google Ads to Architect journeys, create or select audiences, and add or remove users through matched Google account email or phone data.
- [Architect Channel: Google Ads Analytics](https://academy.insiderone.com/docs/architect-channel-google-ads-analytics.md): Explains how to track Google Ads journey performance in Architect using Arrived, Reachable, and Dropped metrics based on email or phone data matchability.
- [Architect Channel: Google Ads Troubleshooting & FAQ](https://academy.insiderone.com/docs/architect-channel-google-ads-troubleshooting-faq.md): Explains how to troubleshoot Google Ads in Architect, including audience matching, dropped users, account permissions, integration issues, and common FAQs.
- [Architect Journey Action Elements](https://academy.insiderone.com/docs/architect-journey-action-elements.md)
- [Journey Action: Update User Attribute](https://academy.insiderone.com/docs/journey-action-update-user-attribute.md): Update User Attribute is an action element type that enables you to take actions on users.
- [Journey Action: Update Static Segment](https://academy.insiderone.com/docs/architect-update-static-segment.md): Update Static Segment is one of the action element types that enables you to take actions on users. It helps add or remove users to/from a specific static segment when they reach this step in the journey.
- [Journey A/B Split](https://academy.insiderone.com/docs/architect-ab-split.md): Explains the A/B Split element in Insider Architect: branching journeys into paths to compare channels, content, and timing to find the top performer.
- [Use A/B Split in Journeys](https://academy.insiderone.com/docs/use-ab-split-in-journeys.md): Guide to using A/B Split in Insider Architect journeys: adding the element, setting path allocations, and comparing channels, content, and paths.
- [Winner Autoselection in Journey A/B Split](https://academy.insiderone.com/docs/ab-split-winner-autoselection.md): Explains A/B Split Winner Autoselection in Insider Architect: letting AI pick the winning path by metric and time or user limit, with extended path allocation.
- [A/B Split Control Group](https://academy.insiderone.com/docs/ab-split-control-group.md): Explains the A/B Split Control Group in Insider One Architect: holding out users from a journey to measure true campaign impact, with setup and analytics.
- [Architect: Call an Agent](https://academy.insiderone.com/docs/architect-call-an-agent.md): Explains Architect Call an Agent, covering AI instructions, structured outputs, routing, personalization, profile enrichment, limit, and AI analytics.
- [Architect: Use Call an Agent](https://academy.insiderone.com/docs/architect-use-call-an-agent.md): Explains how to use Call an Agent in Architect, covering templates, AI instructions, dynamic content, outputs, testing, routing, and profile data use.
- [Architect: Next Best Channel](https://academy.insiderone.com/docs/what-is-next-best-channel.md): Covers Next Best Channel in Insider One, including how AI predicts the most effective channel for each user to optimize engagement and cross-channel journey performance.
- [Architect: Use Next Best Channel](https://academy.insiderone.com/docs/architect-use-next-best-channel.md): Next Best Channel decides on the best channel option for each user and leads them to the specified channel.
- [Architect Analytics](https://academy.insiderone.com/docs/architect-analytics.md): Covers Architect Analytics in Insider One, including journey performance, channel metrics, conversions, revenue, user progression, drop-offs, and goal results.
- [Architect Analytics Dashboard](https://academy.insiderone.com/docs/architect-analytics-dashboard.md): Architect Analytics dashboard offers a visual report to analyze the performance of all journeys.
- [Journey Live Statistics](https://academy.insiderone.com/docs/journey-live-stats.md): You can see live statistics of a journey on the canvas when you launch it.
- [Single Journey Analytics](https://academy.insiderone.com/docs/architect-single-journey-analytics.md): Explains Architect Single Journey Analytics, covering journey performance, channel metrics, user flow insights, reporting, and optimization.
- [Architect Journey: Web Push Channel Analytics](https://academy.insiderone.com/docs/web-push-channel-analytics.md): Explains Web Push Channel Analytics, covering delivery metrics, engagement performance, campaign reporting, insights, and optimization tools.
- [Architect Journey: App Push Channel Analytics](https://academy.insiderone.com/docs/app-push-channel-analytics.md): Explains App Push Channel Analytics, covering delivery metrics, engagement performance, campaign reporting, insights, and optimization tools.
- [Architect Journey: Email Channel Analytics](https://academy.insiderone.com/docs/email-channel-analytics.md): Explains Email Channel Analytics, covering delivery metrics, engagement performance, campaign reporting, insights, and optimization tools.
- [Architect Journey: SMS Channel Analytics](https://academy.insiderone.com/docs/sms-channel-analytics.md): When you are at the SMS element on the canvas, you can click the Go to SMS Analytics button on the element to see the analytics of this channel.
- [Architect Journey: WhatsApp Channel Analytics](https://academy.insiderone.com/docs/whatsapp-channel-analytics.md): Explains WhatsApp Channel Analytics, covering message delivery, reads, clicks, failures, engagement metrics, and campaign performance reporting.
- [Architect Journey: On-Site Channel Analytics](https://academy.insiderone.com/docs/onsite-channel-analytics.md): Explains Onsite Channel Analytics, covering channel metrics, campaign performance, engagement reporting, targeting data and optimization insights key.
- [Architect Journey: In-App Channel Analytics](https://academy.insiderone.com/docs/in-app-channel-analytics.md): Explains InApp Channel Analytics, covering campaign performance metrics, engagement data, user interactions, reporting, and optimization insights.
- [Architect Journey: Call an API Analytics](https://academy.insiderone.com/docs/architect-journey-call-an-api-analytics.md): When you are at the Call an API element on the canvas, you can click the Go to Call an API Analytics button on the element to see the analytics of this channel.
- [Architect Journey: A/B Split Analytics](https://academy.insiderone.com/docs/ab-split-analytics.md): When you are at the A/B split element on the canvas, you can click the Go to A/B Split Analytics button on the element to see the analytics of this channel.
- [Export Journey User Data](https://academy.insiderone.com/docs/export-journey-user-data.md): Use the Export Raw User Data API or User Profiles page to download the list of users who entered, exited, or interacted with a specific Architect journey.
- [Conversions and Attribution Models in Architect](https://academy.insiderone.com/docs/conversions-and-attribution-models-in-architect.md): A conversion refers to any desired action a user takes in response to a marketing effort. It represents the moment when a user completes a specific goal defined by the marketer.
- [User Level Campaign Operations](https://academy.insiderone.com/docs/architect-user-level-campaign-operations.md): Explains how groups and roles govern Architect journey visibility in Insider One: what account admins, group admins, members, and unassigned users can do.
- [User Level Analytics Operations](https://academy.insiderone.com/docs/architect-user-level-analytics-operations.md): Covers Architect user-level analytics access in Insider One, including journey visibility, analytics permissions, group-based access, and user management.
- [Dynamic Content in Journeys](https://academy.insiderone.com/docs/architect-dynamic-content-in-journeys.md)
- [Personalized Content in Architect Journeys](https://academy.insiderone.com/docs/personalized-content-in-architect-journeys.md): Explains personalized content in Architect Journeys, covering attributes, event parameters, product data, fallbacks, and channel-specific fields only.
- [Ingesting Data for Cross-Platform Personalizations with Architect Journeys](https://academy.insiderone.com/docs/ingesting-data-for-cross-platform-personalizations.md): Explains ingesting cross-platform event data in Architect for dynamic content: cart, browse, and post-purchase personalization using event parameters.
- [Coupon Usage in Architect Channels](https://academy.insiderone.com/docs/coupon-usage-in-architect-channels.md): Insider One lets you add coupon codes, also known as vouchers or promo codes, to Architect messages across channels like email, SMS, and push.
- [Constant Event Parameters in Journeys](https://academy.insiderone.com/docs/constant-event-parameters-in-journeys.md): Once a user arrives at a channel element in the journey flow, the system uses their last action or the last updated value of a specified attribute to display dynamic content based on your selection.
- [Grouping Events in Email Content in Architect Journeys](https://academy.insiderone.com/docs/grouping-events-in-email-content-in-journeys.md): Explains grouping events in email content for journeys, covering event-based personalization, dynamic content, grouping logic, and configuration.
- [Recommendations in Architect Channels](https://academy.insiderone.com/docs/recommendations-in-architect-channels.md): Explains recommendations in Architect channels, covering personalized product recommendations, supported channels, configuration, and journey usage.
- [Product Catalog Attributes in Architect Journeys](https://academy.insiderone.com/docs/architect-product-catalog-attributes.md): With the product catalog attributes, you can send messages with the dynamic information of the related product, such as its name, page URL, image, etc., to increase users' interaction with the messages.
- [Architect Journey Components](https://academy.insiderone.com/docs/architect-components.md)
- [Architect Launch Settings](https://academy.insiderone.com/docs/architect-journey-launch-settings.md): Overview of Architect journey Launch Settings in Insider One: exit criteria, goals, language, activation day and time, eligibility, and entry capping.
- [Exit Criteria for Journeys](https://academy.insiderone.com/docs/exit-criteria-for-journeys.md): Exit Criteria lets your users exit the journey as soon as they meet predefined criteria.
- [Exit Criteria Analytics of Architect Journeys](https://academy.insiderone.com/docs/exit-criteria-analytics.md): Explains Exit Criteria Analytics, covering journey exits, user behavior analysis, performance tracking, reporting, and optimization opportunities.
- [Journey Language](https://academy.insiderone.com/docs/journey-language.md): Explains Journey Language, covering language selection, localization, multilingual journeys, user locale matching, and message delivery rules.
- [Journey Goals](https://academy.insiderone.com/docs/journey-goals.md): Explains configuring Journey Goals in Architect: event or attribute-change conversions, up to 10 goals, plus attribution models and duration settings.
- [Journey Activation Statuses & Time](https://academy.insiderone.com/docs/architect-activation-status-and-time.md): Explains Architect journey statuses (Draft, Active, Test, Dry Run, Sunset, Passive) and how to schedule a journey's start and end time in Insider One.
- [Architect Journey Activation Day & Time](https://academy.insiderone.com/docs/start-and-end-date.md): Explains start and end date settings, covering scheduling, activation periods, campaign availability, and journey timing configuration rules.
- [User Eligibility in Architect Journeys](https://academy.insiderone.com/docs/user-eligibility.md): Explains user eligibility settings, covering re-entry rules, participation limits, qualification criteria, and journey enrollment behavior.
- [Override General Entry Capping for Architect Journeys](https://academy.insiderone.com/docs/override-general-entry-capping.md): Once you set an entry capping for all of your journeys to limit the entrances to the journeys, you override the entry capping to define a new capping for the journey you're launching.
- [Journey Test](https://academy.insiderone.com/docs/architect-journey-test.md): Explains how to test Architect Journeys, covering test status, links and pop-ups, channel message testing, user tracking, dry runs, and User Profiles.
- [Testing Journeys](https://academy.insiderone.com/docs/testing-a-journey.md): Explains how to test a journey, covering validation steps, test audiences, message previews, troubleshooting, and launch readiness checks.
- [Track User in Architect Journeys](https://academy.insiderone.com/docs/track-user.md): Track User is a user-based flow visualization that shows each user's path and related user information.
- [Journey Canvas Tools](https://academy.insiderone.com/docs/canvas-tools.md): Explains Architect canvas tools, covering navigation, zoom, alignment, selection, organization, and workflow management features.
- [Reconnecting Journey Paths](https://academy.insiderone.com/docs/reconnect-paths.md): Explains reconnect paths in Architect, covering user re-engagement flows, path configuration, audience conditions, and journey optimization.
- [Journey Entry Capping](https://academy.insiderone.com/docs/journey-entry-capping.md): Explains Journey Entry Capping in Insider Architect: limiting how often users enter journeys to curb over-messaging, and how it differs from eligibility.
- [Control Group](https://academy.insiderone.com/docs/architect-control-group.md): Insider One's Architect Control Group holds out a share of users from all journeys to measure your marketing's true, incremental impact.
- [Journey Prioritization](https://academy.insiderone.com/docs/journey-prioritization.md): Journey Prioritization in Architect decides which campaign a customer sees first when they qualify for more than one journey at once.
- [Edit Journeys](https://academy.insiderone.com/docs/edit-journeys.md): Insider One lets you live-edit an Active, Passive, or Sunset journey without restarting it, keeping the last 5 versions via Journey Versioning.
- [Architect Send Time Optimization](https://academy.insiderone.com/docs/architect-send-time-optimization.md): Insider One's Send Time Optimization (STO) sends each message at a user's best time to send, boosting Email, SMS, WhatsApp, and Push engagement.
- [Multi-Language Journeys](https://academy.insiderone.com/docs/multi-language-journeys.md): Instead of creating separate journeys for each language, you can create paths for each language, select multiple languages at the launch step, and target users from many different languages in a single journey.
- [Country-Specific Messaging Rules](https://academy.insiderone.com/docs/country-specific-messaging-rules.md): Provides country-specific SMS messaging rules, including sender ID requirements, registration, content restrictions, and compliance guidance by region.
- [Constant Starter Property Value](https://academy.insiderone.com/docs/constant-starter-property-value.md): Hold a journey's starter event or product-catalog values constant, then compare them against downstream events in Check Conditions, Exit Criteria, and Goals.
- [Architect Use Cases](https://academy.insiderone.com/docs/architect-use-cases.md): Architect use cases for different strategies, like cart abandonment, form abandonment, replenishment, ancillary purchase, etc.
- [Understanding Journey Use Case Requirements](https://academy.insiderone.com/docs/understanding-journey-use-case-requirements.md): Explains Journey Use Case Requirements, covering triggers, eligibility, wait times, channels, personalization, goals, data needs, and journey designs.
- [Architect Use Case: Cart Abandonment](https://academy.insiderone.com/docs/architect-cart-abandonment.md): Explains cart abandonment journeys in Architect, covering trigger setup, audience targeting, cart data, message flow, and personalization.
- [Architect Use Case: Browse Abandonment](https://academy.insiderone.com/docs/architect-browse-abandonment.md): Explains browse abandonment journeys in Architect, covering trigger setup, audience targeting, product data, message flow, and personalization.
- [Architect Use Case: New User Registration](https://academy.insiderone.com/docs/architect-new-user-registration.md): Explains New User Registration journeys in Architect, covering trigger setup, audience targeting, personalization, automation flows, and engagement.
- [Architect Use Case: Welcome/Onboarding](https://academy.insiderone.com/docs/architect-welcome-onboarding.md): When new users come to your website or mobile app for the first time and subscribes to your newsletters, they share their email addresses or phone numbers. This creates a big opportunity for you to show a warm welcoming, introducing your brand and your offers.
- [Architect Use Case: Cross-Selling](https://academy.insiderone.com/docs/architect-cross-selling.md): Cross-Selling journeys help you increase your average order value and boost customer satisfaction by recommending complementary products after a purchase.
- [Architect Use Case: User Reactivation (Win-back)](https://academy.insiderone.com/docs/architect-user-reactivation-win-back.md): Explains the User Reactivation (Win-Back) journey in Architect, covering audience targeting, re-engagement strategies, automation, and journey flow.
- [Architect Use Case: Post-Purchase](https://academy.insiderone.com/docs/architect-post-purchase.md): You can have post-purchase journey flow to boost loyalty to your brand, and you can get buyers to buy again.
- [Architect Use Case: Replenishment](https://academy.insiderone.com/docs/architect-replenishment.md): Having a replenishment strategy and reminding users to repeat purchases ultimately increase the lifetime value and revenue.
- [Architect Use Case: First Time Buyer to Repeat](https://academy.insiderone.com/docs/architect-first-time-buyer-to-repeat.md): Explains the First-Time Buyer to Repeat journey in Architect, covering journey flow, audience targeting, automation, and repeat purchase strategies.
- [Architect Use Case: Birthday](https://academy.insiderone.com/docs/architect-birthday.md): Explains Birthday journeys in Architect, covering trigger setup, audience targeting, personalization automation flows, customer engagement strategies.
- [Architect Use Case: Lead Generation](https://academy.insiderone.com/docs/architect-lead-generation.md): You can create Lead Generation journeys to drive your customers back to your site and increase website page visits by offering relevant content.
- [Architect Use Case: Install](https://academy.insiderone.com/docs/architect-install.md): You can get to know who installed your app and trigger journeys to engage your users more with your brand.
- [Architect Use Case: Uninstall](https://academy.insiderone.com/docs/architect-uninstall.md): You can win back users who uninstall your app by targeting them on other platforms and channels.
- [Architect Use Case: Form Abandonment](https://academy.insiderone.com/docs/architect-form-abandonment.md): You can take steps to prevent form abandonment with a journey as your goal is to increase your conversion or acquisition rate.
- [Architect Use Case: Wishlist](https://academy.insiderone.com/docs/architect-use-case-wishlist.md): Explains the Wishlist use case in Architect, covering journey setup, wishlist triggers, targeting, personalization, and automated engagement flows.
- [Architect Use Case: Price Drop](https://academy.insiderone.com/docs/architect-use-case-price-drop.md): Explains the Price Drop use case in Architect, covering journey setup, trigger conditions, product updates, targeting, and automated engagement flows.
- [Architect Use Case: App Download](https://academy.insiderone.com/docs/architect-app-download.md): Explains the App Download journey in Architect, covering download triggers, audience targeting, channel orchestration, and conversion workflows.
- [Architect Use Case: Back in Stock](https://academy.insiderone.com/docs/architect-use-case-back-in-stock.md): Explains the Back In Stock use case in Architect, covering journey setup, stock triggers, audience targeting, personalization, and automated flows.
- [Architect Use Case: Ancillary Upsell](https://academy.insiderone.com/docs/architect-use-case-ancillary-upsell.md): Covers how to create an ancillary upsell journey in Insider One Architect to target customers with relevant add-on offers and drive additional revenue.
- [Architect Use Case: Payment Reminder](https://academy.insiderone.com/docs/architect-use-case-payment-reminder.md): Explains the Payment Reminder use case in Architect, covering reminders before payment due dates and critical timing points such as 7 and 3 days only.
- [Architect Use Case: Return Flight](https://academy.insiderone.com/docs/architect-use-case-return-flight.md): Explains the Return Flight use case in Architect, covering outbound bookings, return reminders, route matching, follow-ups, and conversion goals data.
- [Architect Use Case: Check-in Reminder](https://academy.insiderone.com/docs/architect-use-case-check-in-reminder.md): Explains the Check-in Reminder use case in Architect, covering flight triggers, dynamic timing, check-in checks, reminders, channels, and goals steps.
- [Custom Architect Use Cases](https://academy.insiderone.com/docs/architect-custom-use-cases.md): Explains custom use cases in Architect, covering journey design examples, automation scenarios, channel orchestration, and implementation tips.
- [Shopify Checkout Abandonment](https://academy.insiderone.com/docs/shopify-checkout-abandonment-1.md): Learn how to create checkout abandonment journeys in Architect to re-engage users who leave without completing a purchase. Recover lost revenue with personalized cross-channel messaging, dynamic product recommendations, behavioral targeting, and conversion-focused automation.
- [FAQ about Architect](https://academy.insiderone.com/docs/faq-about-architect.md): FAQs on Insider One's Architect: journey capacity, pausing and editing live journeys, Call an API, A/B split, control groups, and price-drop starters.
- [Can we transfer our journey data to our database?](https://academy.insiderone.com/docs/can-we-transfer-our-journey-data-to-our-database.md): You can export your Architect Analytics along with the requested performance metrics through your Inone panel, or export the user activities or user information related to a specific journey.
- [HTML Usage in Call an API JSON](https://academy.insiderone.com/docs/html-usage-in-call-an-api-json.md): Covers how to use HTML in JSON requests with Call an API, including formatting HTML content, escaping characters, structuring request bodies, and avoiding invalid JSON.
- [Transactional Journeys](https://academy.insiderone.com/docs/transactional-journeys.md): Transactional Journeys is a journey orchestration tool designed for real-time, operational messaging. It is built to send critical messages triggered by system events or backend actions.
- [Transactional Journeys Listing Page](https://academy.insiderone.com/docs/transactional-journeys-listing-page.md): The Journey listing page is the main workspace for managing transactional journeys. It displays all journeys created in Transactional Journeys and provides access to journey-level actions and navigation.
- [Canvas and Navigation](https://academy.insiderone.com/docs/transactional-journeys-canvas-and-navigation.md): The canvas is the main configuration area where transactional journeys are built and managed.
- [Transactional Journey Settings](https://academy.insiderone.com/docs/transactional-journey-settings.md): Launch Settings define how a transactional journey becomes active and how it accepts API-triggered requests.
- [On API Call Starter](https://academy.insiderone.com/docs/transactional-journeys-on-api-call-starter.md): The On API Call starter lets your backend trigger real-time transactional messages, like OTPs or order confirmations, directly through an API request.
- [Use On API Call Starter](https://academy.insiderone.com/docs/transactional-journeys-use-on-api-call-starter.md): The On API Call starter is the entry point for transactional journeys triggered directly via an API request.
- [Transactional Journeys Channels](https://academy.insiderone.com/docs/transactional-journeys-channels.md)
- [Transactional Journeys: SMS](https://academy.insiderone.com/docs/transactional-journeys-sms.md): Explains Transactional Journeys SMS, covering real-time messages, dynamic data, character limits, links, UTM parameters, testing, and delivery policy.
- [Transactional Journeys: Email](https://academy.insiderone.com/docs/transactional-journeys-email.md): Explains Transactional Journeys Email, covering real-time transactional emails, On API Call triggers, email setup, delivery, and journey configuration.
- [Transactional Journeys: WhatsApp](https://academy.insiderone.com/docs/transactional-journeys-whatsapp.md): Covers transactional WhatsApp journeys with Utility templates, dynamic content, quick replies, short URLs, UTM tracking, tests, and analytics metrics.
- [Dynamic Content in Transactional Journeys](https://academy.insiderone.com/docs/dynamic-content-in-transactional-journeys.md): Explains Dynamic Content in Transactional Journeys, covering whitelisted attributes, data types, API-provided values, channel usage, and restrictions.
- [Test Transactional Journeys](https://academy.insiderone.com/docs/test-transactional-journeys.md): Explains testing Transactional Journeys, covering Active status, test users, API requests, idempotency keys, delivery, analytics, and troubleshooting.
- [Test API for On API Call Starter](https://academy.insiderone.com/docs/transactional-journeys-test-api-for-on-api-call-starter.md): Explains how to test Transactional Journeys with API Call Starter, covering API requests, setup steps, validation, triggers, and journey testing.
- [Preview and Test Message](https://academy.insiderone.com/docs/transactional-journeys-preview-and-test-message.md): Covers how to preview and send test messages for Transactional Journeys in Insider One, including Email and SMS content, dynamic values, and test recipients.
- [Transactional Journeys Analytics](https://academy.insiderone.com/docs/transactional-journeys-analytics.md)
- [Transactional Journey Analytics](https://academy.insiderone.com/docs/transactional-journey-analytics.md): Explains Transactional Journey Analytics, covering metrics, delivery tracking, engagement data, conversions, reporting insights, performance analysis.
- [Transactional Analytics Dashboard](https://academy.insiderone.com/docs/transactional-journeys-analytics-dashboard.md): Explains Transactional Journeys Analytics Dashboard, covering journey metrics, delivery insights, performance reports, conversion data, and analytics.
- [Transactional Email Channel Analytics](https://academy.insiderone.com/docs/transactional-journeys-email-channel-analytics.md): Email Channel Analytics in Transactional Architect provides reporting for transactional email messages sent through a journey.
- [Transactional SMS Channel Analytics](https://academy.insiderone.com/docs/transactional-journeys-sms-channel-analytics.md): Explains Transactional SMS Channel Analytics, covering delivery, engagement, conversion, revenue, message parts, drop reasons, exports, and reporting.
- [Transactional WhatsApp Channel Analytics](https://academy.insiderone.com/docs/transactional-whatsapp-channel-analytics.md): Covers Transactional WhatsApp Channel Analytics, including delivery, opens, clicks, responses, conversions, revenue, goal tracking, and data exports.
- [Eureka](https://academy.insiderone.com/docs/eureka-overview.md): Eureka is Insider One's AI-powered site search and product discovery platform, using NLP to match shopper queries to products.
- [Eureka: Search Engine](https://academy.insiderone.com/docs/eureka-search-engine.md): Covers how Eureka's search engine indexes product data, matches search queries via NLP and typo correction, then ranks results using ML-based scoring.
- [Eureka Product Catalog Management](https://academy.insiderone.com/docs/eureka-product-catalog-management.md)
- [Decide Your Product Catalog Structure](https://academy.insiderone.com/docs/decide-your-product-catalog-structure-1.md): Covers how to decide your Product Catalog structure, including feed type, attributes, item IDs, categories, locales, stock, and its currencies to use.
- [Product Attributes](https://academy.insiderone.com/docs/product-attributes-3.md): Covers the Product Attributes in Insider One, including default and custom attributes, their fields, and linked Smart Recommender and Eureka settings.
- [Product Catalog Feed Types](https://academy.insiderone.com/docs/eureka-product-catalog-feed-types.md): Explains Eureka's four Product Catalog Feed Types (Stock-Revenue, Availability, Published-Time, Start-End-Time) and how each configures ranking logic.
- [Manage Catalog Locales and Stores](https://academy.insiderone.com/docs/locales-and-stores-1.md): Covers how to manage Catalog Locales and Stores, including configuration steps, campaign targeting, best practices, and system limitations, and rules.
- [Decide Your Catalog Integration Method](https://academy.insiderone.com/docs/decide-your-catalog-integration-method-1.md): Compare Insider One catalog integration methods: Catalog API, Shopify, XML, and Clickstream, with guidance on when to use each and how they combine.
- [Product Catalog Data Integration](https://academy.insiderone.com/docs/eureka-product-catalog-data-integration.md)
- [Integrate Your Catalog with Catalog API](https://academy.insiderone.com/docs/integrate-your-catalog-with-catalog-api-1.md): Covers integrating your catalog with the Catalog API, including its Ingest and Update methods, requirements, setup steps, and its request rate limits.
- [Integrate Your Catalog with XML](https://academy.insiderone.com/docs/integrate-your-catalog-with-xml-1.md): Shows how to sync a Product Catalog with Insider One using an XML feed, supporting Criteo, Google Merchant, and custom XML formats on a set schedule.
- [Integrate Your Catalog with Clickstream](https://academy.insiderone.com/docs/integrate-your-catalog-with-clickstream-1.md): Covers integrating your catalog with Clickstream, including how product data is gathered, setup steps, its Product Hit Check, and the key limitations.
- [Integrate Your Catalog with Shopify](https://academy.insiderone.com/docs/integrate-your-catalog-with-shopify-1.md): Covers integrating your catalog with Shopify, including field mapping, category and metafield sync, prerequisites, and key limitations to be aware of.
- [Check Your Product Catalog Health](https://academy.insiderone.com/docs/check-your-product-catalog-health-1.md): Covers checking catalog health with the Integration Health Center's error reports and Catalog Manager's health dashboard, filters, and product status.
- [Eureka: Initial Configuration](https://academy.insiderone.com/docs/eureka-initial-configuration.md): Covers Eureka's two-step initial configuration—product catalog integration and locale-based setup—needed before configuring the search settings fully.
- [Eureka: Locale](https://academy.insiderone.com/docs/eureka-locale.md): Explains what a locale is in Eureka and which settings, including facets, redirects, synonyms, sorting, and preview currency, are set per each locale.
- [Eureka: Smart Variant Grouping](https://academy.insiderone.com/docs/eureka-smart-variant-grouping.md): Explains how Eureka's Smart Variant Grouping groups product variants by chosen attribute and selects the best match using search-term similarity data.
- [Eureka: Rating Attribute](https://academy.insiderone.com/docs/eureka-rating-attribute.md): Explains how to set up Eureka's Rating Attribute and Rating facet, including the available Maximum Rating options of 5 or 10 and star-based filtering.
- [Eureka: Sorting](https://academy.insiderone.com/docs/eureka-sorting.md): Explains Eureka's five sorting options—relevance, price, date, rating, and popularity—and how to configure, label, and reorder each sort option shown.
- [Eureka: Facets](https://academy.insiderone.com/docs/eureka-search-facets.md): Explains how to configure Eureka's faceted search, covering available facet types and styles for category, price, rating, number, and text attributes.
- [Eureka: Searchable Attributes](https://academy.insiderone.com/docs/eureka-settings-searchable-attributes.md): Explains how to configure Eureka Searchable Attributes and priorities, with guidelines for which product attributes to include or exclude and reasons.
- [Eureka: Search Relevancy](https://academy.insiderone.com/docs/eureka-search-relevancy.md): Explains Eureka Search Relevancy: submitting up to 100 popular keywords per locale, via manual entry, CSV imports, or AI generation, for optimization.
- [Eureka: Synonyms](https://academy.insiderone.com/docs/eureka-synonyms.md): Explains Eureka's one-way and grouped synonyms, how each type expands search results differently, and how to create, edit, and reindex synonym groups.
- [Eureka: Recent Searches, Popular Searches and Suggestions](https://academy.insiderone.com/docs/recent-searches-popular-searches-and-suggestions.md): Covers Eureka's Suggestions, Popular Searches, and Recent Searches, including their activation, generation logic, customization, plus troubleshooting.
- [Eureka: Global Filtering](https://academy.insiderone.com/docs/eureka-global-filtering.md): Explains how to create and manage Eureka Global Filters that exclude specific products from search results and category pages using attribute filters.
- [Eureka: URL Redirects](https://academy.insiderone.com/docs/eureka-url-redirects.md): Explains how to create and edit Eureka's URL Redirects, mapping user search terms to specific destination pages using Event, Match, and Keyword rules.
- [Eureka: Localization Keys](https://academy.insiderone.com/docs/eureka-localization-keys.md): Explains how to translate all 19 static texts in Eureka's Instant Search Preview template for each active locale using the Localization Keys settings.
- [Eureka: Index and Reindex](https://academy.insiderone.com/docs/eureka-index-reindex.md): Explains how Eureka indexes and reindexes product catalogs, which changes trigger manual reindexing, and its overall benefits of reindexing regularly.
- [Eureka Affinity-Based Personalization](https://academy.insiderone.com/docs/eureka-affinity-based-personalization.md): Explains Eureka's Affinity-Based Personalization, which uses clicks, add-to-cart, and purchase data to prioritize relevant products in search results
- [Affinity-Based Personalization](https://academy.insiderone.com/docs/affinity-based-personalization.md): Explains how to configure Eureka's Affinity-Based Personalization, including toggles, affinity attributes, and boost strengths for primary affinities.
- [Create a Eureka Campaign](https://academy.insiderone.com/docs/create-eureka-campaign.md): Explains how to create a Eureka campaign through the Design, Segments, Rules, and Launch steps, including variants, traffic allocation, and targeting.
- [Choose the Right Eureka Campaign Type](https://academy.insiderone.com/docs/choose-the-right-eureka-campaign-type.md): Explains Eureka's two campaign types, Pop-up and JavaScript SDK, comparing their use cases to help choose the right option for your search experience.
- [Customize a Eureka Campaign Template](https://academy.insiderone.com/docs/customize-a-eureka-campaign-template.md): Explains how to customize a Eureka campaign template's Search, Results, and No Results pages using the element tree, facets, and advanced HTML/CSS/JS.
- [Assign a Strategy to a Eureka Campaign](https://academy.insiderone.com/docs/assign-a-strategy-to-a-eureka-campaign.md): Explains how to assign an existing or a new Eureka Strategy to a campaign variant in the Design step, then compare each variant's performance metrics.
- [Test a Eureka Campaign](https://academy.insiderone.com/docs/test-a-eureka-campaign.md): Covers how to test a Eureka campaign in Insider One, including test links, campaign variants, strategy behavior, eligibility, and validating campaign results.
- [Eureka Search Analytics](https://academy.insiderone.com/docs/eureka-search-analytics.md): Explains Eureka Search Analytics: funnel metrics like CTR, add-to-cart and conversion rates, attribution windows, and revenue by keyword and campaign.
- [Eureka Category Listing Analytics](https://academy.insiderone.com/docs/eureka-category-listing-analytics.md): Explains Eureka Category Listing Analytics: funnel metrics like CTR, add-to-cart and conversion rates, attribution windows, and category revenue data.
- [Eureka Search Usage Analytics](https://academy.insiderone.com/docs/eureka-search-usage-analytics.md): Explains how to check Eureka's monthly usage limits via the Usage Analytics dashboard, and how the API Request Volume counts each character you typed.
- [Eureka Usage Measurement](https://academy.insiderone.com/docs/eureka-usage-measurement.md): Explains how Eureka calculates its billable usage for Search, Category, and Suggestion operations, counting keystrokes, facet clicks, and page clicks.
- [Troubleshooting for Eureka](https://academy.insiderone.com/docs/troubleshooting-for-eureka.md)
- [Resolve the No Search Result Case](https://academy.insiderone.com/docs/resolve-the-no-search-result-case.md): Explains a 7-step troubleshooting checklist for no-result searches in Eureka, covering the catalog, filters, merchandising rules, and indexing status.
- [Address item_id Issues in the Product Catalog](https://academy.insiderone.com/docs/eureka-address-item-id-issues-in-the-product-catalog.md): Explains how item_id mismatches between your XML feed and system rules create ghost products with no attributed analytics and how to fix these issues.
- [Handle Out-of-Stock Items](https://academy.insiderone.com/docs/eureka-handle-out-of-stock-items.md): Explains how to troubleshoot out-of-stock items shown in Eureka by checking the item_id, its update source (ETL, XML, or the Catalog API), and status.
- [Fix Product Catalog Default Attributes](https://academy.insiderone.com/docs/fix-product-catalog-default-attributes-1.md): Learn the required default product attributes for Smart Recommender across System Rules, XML, and Catalog API integrations, and how to fix missing ones.
- [Solve Attribute-Related Issues](https://academy.insiderone.com/docs/solve-attribute-related-issues-1.md): Troubleshoot incorrect or outdated Smart Recommender product attributes by checking your Clickstream, XML, or Catalog API data source.
- [Eureka Strategies](https://academy.insiderone.com/docs/eureka-strategies.md): Explains Eureka Strategies, which group Search, Category, Banner, and Facet merchandising rules into a single rule set for A/B testing across locales.
- [Create a Eureka Strategy](https://academy.insiderone.com/docs/create-a-eureka-strategy.md): Explains how to create a Eureka Strategy: naming it, selecting its locale, and adding conditional and global Search, Category, Banner, or Facet rules.
- [Eureka Conflicts Resolution](https://academy.insiderone.com/docs/eureka-conflicts-resolution.md): Explains how Eureka resolves conflicting merchandising rules using dominance order, precedence scores, and last-update-wins logic, with more examples.
- [Manage a Eureka Strategy](https://academy.insiderone.com/docs/manage-a-eureka-strategy.md): Explains how to manage a Eureka Strategy: deleting, duplicating, viewing its details, editing rules, and setting a merchandising rule activation date.
- [Assign a Eureka Strategy to a Variant](https://academy.insiderone.com/docs/assign-a-eureka-strategy-to-a-variant.md): Explains Eureka's Strategy statuses, Active and Passive, how to assign a strategy to a campaign variant, and how to compare variant-level performance.
- [Upgrade from Merchandising Flow to Eureka Strategies](https://academy.insiderone.com/docs/upgrade-from-merchandising-flow-to-eureka-strategies.md): Explains how to upgrade from Merchandising Flow to Eureka Strategies, covering migration steps, campaign continuity, and the sid API parameter's role.
- [Merchandising Rules](https://academy.insiderone.com/docs/merchandising-rules.md)
- [Merchandising Rules: Search](https://academy.insiderone.com/docs/merchandising-rules-search.md): Explains how to create and publish Search Merchandising Rules in Eureka, using pin, boost, bury, and its product-attribute actions for a trigger word.
- [Merchandising Rules: Category](https://academy.insiderone.com/docs/merchandising-rules-category.md): Explains how to create and publish Category Merchandising Rules in Eureka, using pin, boost, bury, hide, reorder, and attribute actions on a category.
- [Global Merchandising](https://academy.insiderone.com/docs/global-merchandising.md): Explains how to create, list, and edit Global Merchandising rules in Eureka, which apply attribute-based actions across all search and category pages.
- [Time-Based Merchandising](https://academy.insiderone.com/docs/time-based-merchandising.md): Explains how to schedule Eureka Merchandising rules to auto-activate and deactivate for specific time periods, using start times, end times, and zone.
- [Eureka Banner Merchandising](https://academy.insiderone.com/docs/eureka-banner-merchandising.md): Explains how to create, edit, and design promotional banners in Eureka's Banner Merchandising for search results and category pages, then remove them.
- [Facet Merchandising](https://academy.insiderone.com/docs/facet-merchandising.md): Explains how to customize facet order and each value's visibility on Eureka's own search and category pages, using global and conditional facet rules.
- [Upgrade from Merchandising Flow to Eureka Strategies](https://academy.insiderone.com/docs/migrate-from-merchandising-flow-to-eureka-strategies-1.md): Explains how to upgrade from Merchandising Flow to Eureka Strategies, covering migration steps, campaign continuity, and the sid API parameter's role.
- [MindBehind](https://academy.insiderone.com/docs/mindbehind.md): MindBehind is Insider One's conversational AI platform for building chatbots that market, sell, and support customers over WhatsApp and other messaging channels.
- [MindBehind Flow](https://academy.insiderone.com/docs/mindbehind-flow.md)
- [Get Started with MindBehind Flow](https://academy.insiderone.com/docs/get-started-with-mindbehind-flow.md)
- [Activate Your MindBehind Account](https://academy.insiderone.com/docs/activate-your-mindbehind-account.md): Covers how to activate your MindBehind account, including email verification, password creation, login setup, and completing the initial account activation process.
- [MindBehind Flow: Two-Factor Authentication (2FA)](https://academy.insiderone.com/docs/mindbehind-flow-two-factor-authentication-2fa.md): Covers how to configure two-factor authentication (2FA) in MindBehind chatbot flows, including verification codes, authentication settings, and flow setup.
- [MindBehind Flow: User Roles](https://academy.insiderone.com/docs/mindbehind-flow-user-roles.md): Manage user roles in MindBehind by assigning specific permissions for editors, analysts and admins to control access and safeguard workflows.
- [MindBehind Flow: Shortcuts](https://academy.insiderone.com/docs/mindbehind-flow-use-shortcuts.md): Learn how to use shortcuts in MindBehind Flow to navigate the chatbot canvas faster and perform actions like search, duplicate, zoom, and publish more efficiently.
- [MindBehind Flow: Basic Actions](https://academy.insiderone.com/docs/mindbehind-flow-basic-actions.md)
- [Selection Action](https://academy.insiderone.com/docs/mindbehind-selection-action.md): Learn how to use MindBehind selection action to guide chatbot responses, direct user journeys, and enhance conversational engagement.
- [End Action](https://academy.insiderone.com/docs/mindbehind-end-action.md): Use the End Action in MindBehind to stop a bot flow, set the client's final status and perform clean-up tasks before closing the conversation.
- [AI Action](https://academy.insiderone.com/docs/mindbehind-ai-action.md): Learn how to use AI Action in MindBehind to enhance chatbot responses with natural language understanding and automation.
- [Bot Action](https://academy.insiderone.com/docs/mindbehind-bot-action.md): Take action in MindBehind bots to send messages, execute API calls, manage variables, wait for events, and move users through your conversational flow.
- [Language Detection](https://academy.insiderone.com/docs/mindbehind-language-detection.md): Learn how language detection works in MindBehind to automatically identify user language and deliver personalized chatbot responses.
- [Human Action](https://academy.insiderone.com/docs/mindbehind-human-action.md): Assign human intervention in MindBehind Flow to handle specific steps, enabling seamless handover from chatbot to live agent for complex user interactions.
- [MindBehind Flow: Advanced Actions](https://academy.insiderone.com/docs/mindbehind-flow-advanced-actions.md)
- [Connect Microsoft LUIS](https://academy.insiderone.com/docs/connect-microsoft-luis.md): Learn how to connect Microsoft LUIS to MindBehind including setup steps to configure Azure resources and enable natural language understanding for chatbot interactions.
- [Integration Action for Non-Developers](https://academy.insiderone.com/docs/mindbehind-integration-action-for-non-developers.md): Learn how to use the Integration Action for non-developers in MindBehind to connect external services and automate chatbot workflows without coding.
- [Regular Expression (Regex)](https://academy.insiderone.com/docs/regular-expression-regex.md): Use regular expressions (regex) in Insider’s Academy to validate user input patterns (e.g., phone numbers, IDs) by defining a pattern plus optional flags i/g/m/s/u/y.
- [Error Messages (Fallback)](https://academy.insiderone.com/docs/error-messages-fallback.md): Configure fallback and error messages in MindBehind bot flows to handle invalid inputs and guide users smoothly through conversations.
- [E-Commerce Action](https://academy.insiderone.com/docs/mindbehind-e-commerce-action.md): Create and use e-commerce actions in MindBehind to manage product, cart, and order operations within your conversational flows.
- [Wait For Action](https://academy.insiderone.com/docs/wait-for-action.md): Use the Wait For Action module in MindBehind to pause the bot flow and wait for an external system or user input before continuing.
- [Logic Action](https://academy.insiderone.com/docs/mindbehind-logic-action.md): Learn how to use the Logic action in MindBehind to create conditional flows and control chatbot behavior based on defined rules and parameters.
- [Input Action](https://academy.insiderone.com/docs/mindbehind-input-action.md): Learn how to use the Input action in MindBehind, including how to capture and process user responses within chatbot conversations.
- [GDPR Masking](https://academy.insiderone.com/docs/mindbehind-gdpr-masking.md): Mask personal data in MindBehind channels using custom regex patterns so fields like ID numbers, IBANs, or phone numbers are replaced with “**”
- [Zapier Action](https://academy.insiderone.com/docs/mindbehind-zapier-action.md): Learn how to use the Zapier Action in MindBehind to connect external apps through Zapier and trigger automated workflows from chatbot interactions.
- [Voting for WhatsApp](https://academy.insiderone.com/docs/mindbehind-voting-for-whatsapp.md): Learn how voting works on WhatsApp in MindBehind including steps to collect and manage user votes in chatbot conversations.
- [Integration Action](https://academy.insiderone.com/docs/mindbehind-integration-action.md): Learn how to use integration action in MindBehind to connect external systems and automate workflows within your chatbot setup.
- [Code Station Action](https://academy.insiderone.com/docs/mindbehind-code-station-action.md): Learn how to use the MindBehind Code Station action to execute custom logic and automate workflows within your chatbot.
- [MindBehind Flow: Developers](https://academy.insiderone.com/docs/mindbehind-flow-developers.md)
- [MindBehind Live Webhook Service](https://academy.insiderone.com/docs/mindbehind-live-webhook-service.md): Set up the webhook service in MindBehind Live to send real-time conversation events and data to your endpoint URLs automatically.
- [Send Parameters from MindBehind Webchat to the Bot](https://academy.insiderone.com/docs/send-parameters-from-mindbehind-webchat-to-the-bot.md): Learn how to send parameters from MindBehind Webchat to the bot, including methods using default data URL parameters and JavaScript window objects.
- [Use Web Messenger in Native Apps](https://academy.insiderone.com/docs/mindbehind-use-web-messenger-in-native-apps.md): Learn how to use the Web Messenger in native apps with MindBehind, including setup steps to embed and manage in-app messaging experiences.
- [On Premise Installation Requirements for Enterprise Businesses](https://academy.insiderone.com/docs/mindbehind-on-premise-installation-requirements-for-enterprise-businesses.md): Learn the on-premise installation requirements for MindBehind for enterprise businesses, including hardware, software, and network prerequisites for successful deployment.
- [Assign Key-Value to Client from MindBehind Live and APIs](https://academy.insiderone.com/docs/assign-key-value-to-client-from-mindbehind-live-and-apis.md): Assign key-value data to clients from MindBehind Live and APIs to store custom attributes, track user context and power more personalized conversations.
- [Messages Format](https://academy.insiderone.com/docs/mindbehind-messages-format.md): Learn how to format messages in MindBehind with examples and guidance to create clear consistent and structured chatbot communication.
- [Client Tokens for Web Chat Channels](https://academy.insiderone.com/docs/client-tokens-for-web-chat-channels.md): Learn how to generate and use client tokens for web chat channels in MindBehind to securely authenticate and manage chat sessions.
- [Reserved Bot Runtime Parameters](https://academy.insiderone.com/docs/mindbehind-reserved-bot-runtime-parameters.md): Learn about reserved bot runtime parameters in MindBehind to understand predefined variables and use them effectively in chatbot flows.
- [MindBehind Flow: Analysis and Reporting](https://academy.insiderone.com/docs/analysis-and-reporting.md)
- [MindBehind Flow Search Page](https://academy.insiderone.com/docs/mindbehind-flow-search-page.md): Learn how to use the MindBehind Flow search page to find and filter past conversations using criteria such as company date range channel and user details.
- [NLP-AI Analysis Reports](https://academy.insiderone.com/docs/mindbehind-nlp-ai-analysis-reports.md): Track chatbot performance with MindBehind NLP-AI Analysis reports: AI conversations, messages, AI Accuracy Rate, intent identification, and top user intents.
- [Transactions Report](https://academy.insiderone.com/docs/mindbehind-transactions-report.md): Access the Transactions Report in MindBehind to monitor user payments, cart conversions, order statuses and transaction volumes for performance insights.
- [Conversation Reporting](https://academy.insiderone.com/docs/mindbehind-conversation-reporting.md): Access conversation reporting in MindBehind to track chat volumes, response times, agent performance and conversation outcomes.
- [WhatsApp Conversational Analytics in InOne](https://academy.insiderone.com/docs/mindbehind-whatsapp-conversational-analytics-in-inone.md): Analyze WhatsApp conversational performance in MindBehind within InOne to track message flows, engagement metrics, and customer interactions.
- [MindBehind Flow: Assistant Settings](https://academy.insiderone.com/docs/assistant-settings.md)
- [MindBehind Flow: Track WhatsApp Templates in the Chatbots](https://academy.insiderone.com/docs/mindbehind-flow-track-whatsapp-templates-in-the-chatbots.md): Covers how to track the last WhatsApp template received in MindBehind chatbots, including flow setup, detection parameters, specialized paths, and limitations.
- [MindBehind Flow: Localized Timeout](https://academy.insiderone.com/docs/mindbehind-flow-localized-timeout.md): Learn how to configure localized timeout in MindBehind Flow to send reminder and timeout messages automatically based on user inactivity and detected language.
- [MindBehind Flow: Configure Customer Satisfaction (CSAT) Surveys](https://academy.insiderone.com/docs/mindbehind-flow-configure-customer-satisfaction-csat-surveys.md): Covers how to configure CSAT surveys in MindBehind chatbot flows, including survey setup, rating options, responses, variables, and satisfaction tracking.
- [MindBehind Flow: Publish and Schedule Assistant Versions](https://academy.insiderone.com/docs/mb-flow-publish-and-schedule-assistant-versions.md): Covers how to schedule assistant version activation in MindBehind, including channel deployment, activation timing, confirmation, cancellation, and scheduling limits.
- [MindBehind Flow: Configure GDPR-Based CSAT Voting Display](https://academy.insiderone.com/docs/mindbehind-flow-configure-gdpr-based-csat-voting-display.md): Display CSAT voting only for users who have given GDPR consent and completed a chatbot conversation in MindBehind.
- [MindBehind Flow: Security](https://academy.insiderone.com/docs/mindbehind-flow-security.md)
- [MindBehind Flow: IP Allowlist](https://academy.insiderone.com/docs/mindbehind-flow-ip-allowlisting.md): Configure IP allowlisting in MindBehind Flow to restrict access to approved IP addresses and secure your workspace from unauthorized access.
- [MindBehind Flow: Two-Factor Authentication (2FA)](https://academy.insiderone.com/docs/mindbehind-flow-two-factor-authentication-2fa-1.md): Covers how to configure two-factor authentication (2FA) in MindBehind chatbot flows, including verification codes, authentication settings, and flow setup.
- [MindBehind Live](https://academy.insiderone.com/docs/mindbehind-live.md)
- [MindBehind Live: Overview](https://academy.insiderone.com/docs/mindbehind-live-overview.md): Manage and monitor multichannel conversations, assign agents, and view detailed reports with MindBehind Live, a unified platform for live customer engagement.
- [MindBehind Live Dashboard](https://academy.insiderone.com/docs/mindbehind-live-dashboard.md): Learn how to use the MindBehind live dashboard to monitor chatbot activity and improve real-time engagement performance.
- [FAQ about MindBehind Live](https://academy.insiderone.com/docs/faq-about-mindbehind-live.md): This FAQ page answers questions about Mindbehind Live.
- [MindBehind Live: Company Management](https://academy.insiderone.com/docs/mindbehind-live-company-management.md)
- [Set Up SSO with Azure AD on MindBehind Live](https://academy.insiderone.com/docs/set-up-sso-with-azure-ad-on-mindbehind-live.md): Set up SSO with Azure AD on MindBehind Live to enable secure single-sign-on access and central user management.
- [MindBehind Live User Management](https://academy.insiderone.com/docs/mindbehind-live-user-management.md): Covers user and agent management in MindBehind Live, including roles, invitations, department and conversation access, assignment limits, agent statuses, and user removal.
- [Add Channels to Your Company on MindBehind Live](https://academy.insiderone.com/docs/add-channels-to-your-company-on-mindbehind-live.md): Learn how to add channels to your company in MindBehind Live, including setup steps to connect and manage communication platforms.
- [Add a Department to Your Company on MindBehind Live](https://academy.insiderone.com/docs/add-a-department-to-your-company-on-mindbehind-live.md): Learn how to add a department to your company in MindBehind Live, including setup steps to organize teams and manage support workflows.
- [Add Quick Replies on MindBehind Live](https://academy.insiderone.com/docs/add-quick-replies-on-mindbehind-live.md): Learn how to add quick replies in MindBehind Live to create predefined responses that agents can send quickly during live conversations.
- [MindBehind Live: Agent Timeout](https://academy.insiderone.com/docs/mindbehind-live-agent-timeout.md): Covers how to configure Live Agent Timeout in MindBehind, including timeout settings, conversation routing, inactivity handling, and chatbot flow behavior.
- [Use Department Messages on MindBehind Live](https://academy.insiderone.com/docs/use-department-messages-on-mindbehind-live.md): Use department-specific messages in MindBehind Live to route chats by team, display targeted prompts per department, and streamline your workflow.
- [Add Tags to Conversations or Clients](https://academy.insiderone.com/docs/mindbehind-add-tags-to-conversations-or-clients.md): Add tags to conversations or clients in MindBehind Live to organise and track chats more efficiently.
- [Conversation Distribution Mode](https://academy.insiderone.com/docs/conversation-distribution-mode.md): Covers Conversation Distribution Mode in MindBehind Live, including Volume-Based and FIFO routing, multi-department agent assignment, configuration, and mode selection.
- [Conversation Summary by AI on MindBehind Live](https://academy.insiderone.com/docs/mindbehind-live-conversation-summary-by-ai.md): MindBehind Live Conversation Summary by AI reference. Learn how to auto-generate summaries of chatbot and live-agent conversations in MindBehind to streamline handovers and insights.
- [Enable Two-Factor Authentication (2FA)](https://academy.insiderone.com/docs/mindbehind-enable-two-factor-authentication-2fa.md): Enable two-factor authentication (2FA) for your MindBehind Live account to strengthen login security with a password plus an authenticator code.
- [MindBehind Live: IP Allowlisting](https://academy.insiderone.com/docs/mindbehind-live-ip-allowlisting.md): Covers how to configure Live Agent Timeout in MindBehind, including timeout settings, conversation routing, inactivity handling, and chatbot flow behavior.
- [MindBehind Live: Agent Panel](https://academy.insiderone.com/docs/mindbehind-live-agent-panel-overview.md)
- [MindBehind Live Agent Panel](https://academy.insiderone.com/docs/mindbehind-live-agent-panel.md): Learn how the MindBehind Live Agent Panel works on Insider One, and manage conversations, files, and customer data with features including chat, tagging, conversation history, and team-level views.
- [Voice Messages for Live Agents on WhatsApp](https://academy.insiderone.com/docs/voice-messages-for-live-agents-on-whatsapp.md): Covers how live agents send WhatsApp voice messages in MindBehind Live, including microphone access, recording controls, preview, delivery format, and limits.
- [Commerce Manager for Live](https://academy.insiderone.com/docs/commerce-manager-for-live.md): Learn how to use Commerce Manager for Live in MindBehind Live to select catalogs choose products and send single or multi-product messages to customers during live conversations.
- [Make Video Calls on MindBehind Live](https://academy.insiderone.com/docs/make-video-calls-on-mindbehind-live.md): Learn how to make video calls in MindBehind Live including steps to integrate DailyCo and start video conversations with customers directly from the agent panel.
- [MindBehind Live: Analysis and Reporting](https://academy.insiderone.com/docs/mindbehind-live-analysis-reporting.md)
- [Queued Conversation Performance Report](https://academy.insiderone.com/docs/mindbehind-live-queued-conversation-performance-report.md): Learn how to use the MindBehind Live queued conversation performance report to monitor chatbot interactions and improve response efficiency.
- [Service Level Analysis](https://academy.insiderone.com/docs/mindbehind-live-service-level-analysis.md): Service Level Analysis reference. Learn how to measure and evaluate performance metrics to maintain quality and optimize operations.
- [MindBehind Live Detailed Report](https://academy.insiderone.com/docs/mindbehind-live-detailed-report.md): Covers the MindBehind Live Detailed Report, including agent and conversation metrics, filters, session details, performance data, and report exports.
- [MindBehind Live: AI Reporting Assistant](https://academy.insiderone.com/docs/mindbehind-live-ai-reporting-assistant.md): Covers AI Reporting Assistant in MindBehind Live, including asking analytics questions, analyzing conversations and performance, viewing charts and tables, defining date ranges, exporting results, and reporting limitations.
- [MindBehind Live Search Page](https://academy.insiderone.com/docs/mindbehind-live-search-page.md): Learn how to use the MindBehind Live search page to find conversations, agents, and messages quickly for better support efficiency.
- [MindBehind Live: WaitingTime Calculation for Client &Agent](https://academy.insiderone.com/docs/mindbehind-live-waitingtime-calculation-for-client-agent.md): Learn how waiting time is calculated for client-to-agent interactions in MindBehind Live, including the logic and metrics used to measure response times.
- [MindBehind Live: Reporting FAQ](https://academy.insiderone.com/docs/mindbehind-live-reporting-faq.md): Learn how MindBehind Live reporting works and find answers to common questions about queue times wait times abandoned conversations and performance metrics.
- [MindBehind Customer Service Windows](https://academy.insiderone.com/docs/mindbehind-customer-service-windows.md): Covers MindBehind customer service windows, including the 24-hour messaging window, session rules, user-initiated conversations, and WhatsApp messaging limits.
- [Insider One Live Application](https://academy.insiderone.com/docs/insider-one-live-application.md): Learn how to access and use the Insider One Live mobile app for iOS, enabling MindBehind Live agents to manage live conversations, receive notifications, and respond to customers on the go.
- [Channels and Integrations](https://academy.insiderone.com/docs/mindbehind-channels-and-integrations.md)
- [WhatsApp Integration](https://academy.insiderone.com/docs/mindbehind-whatsapp-integration.md)
- [WhatsApp Native Payment](https://academy.insiderone.com/docs/mindbehind-whatsapp-native-payment.md): Covers how to configure WhatsApp Native Payment in MindBehind, including Meta and Stripe setup, payment settings, assistant flows, and required parameters.
- [Set Up Facebook Catalog for WhatsApp Business API](https://academy.insiderone.com/docs/mindbehind-set-up-facebook-catalog-for-whatsapp-business-api.md): Learn how to create and connect a Facebook product catalog to your WhatsApp Business API account in MindBehind with step-by-step setup guidance.
- [Authorize Requests to WhatsApp API](https://academy.insiderone.com/docs/mindbehind-authorize-requests-to-whatsapp-api.md): Learn how to authorize requests to the WhatsApp API in MindBehind for secure and successful integration.
- [Supported Action Types on WhatsApp Channel](https://academy.insiderone.com/docs/mindbehind-supported-action-types-on-whatsapp-channel.md): Learn the supported MindBehind action types on the WhatsApp channel in InOne to automate responses and drive richer messaging experiences.
- [Connect Google Dialogflow](https://academy.insiderone.com/docs/mindbehind-connect-google-dialogflow.md): Connect Google Dialogflow to MindBehind to integrate NLP-powered agents and configure AI settings using project ID and service account credentials.
- [Connect a Chatbot to Facebook Messenger](https://academy.insiderone.com/docs/mindbehind-connect-a-chatbot-to-facebook-messenger.md): Learn how to connect a chatbot to Facebook Messenger in MindBehind including steps to authorize your Facebook account link your page and publish the bot to the channel.
- [Use Generic Channel](https://academy.insiderone.com/docs/mindbehind-use-generic-channel.md): Learn how to use the Generic channel in MindBehind to connect and manage custom messaging platforms for automated interactions.
- [Payment Gateways Integration](https://academy.insiderone.com/docs/mindbehind-payment-gateways-integration.md)
- [Proceed Refund](https://academy.insiderone.com/docs/mindbehind-payment-gateways-proceed-refund.md): Learn how to process refunds through payment gateways in MindBehind with step-by-step instructions for accurate and efficient refund handling.
- [Payment Gateways APIs Authorization](https://academy.insiderone.com/docs/mindbehind-payment-gateways-apis-authorization.md): Covers how to authorize MindBehind payment gateway API calls using management tokens, including token generation, request usage, and active token behavior.
- [CraftGate Integration](https://academy.insiderone.com/docs/craftgate-integration.md)
- [Integrate CraftGate](https://academy.insiderone.com/docs/mindbehind-integrate-craftgate.md): Integrate the Craftgate payment system with MindBehind to manage transactions, refunds and payment flows in one unified interface.
- [Use CraftGate](https://academy.insiderone.com/docs/mindbehind-use-craftgate.md): Integrate the CraftGate payment platform with MindBehind to enable unified payment transactions, manage links and monitor payment status.
- [Integrate a T-Soft Store to MindBehind](https://academy.insiderone.com/docs/integrate-a-t-soft-store-to-mindbehind.md): Learn how to integrate a T-Soft store with MindBehind to sync data, automate workflows, and enhance chatbot interactions for your store.
- [Shopify Integration](https://academy.insiderone.com/docs/mindbehind-shopify-integration.md)
- [Integrate a Shopify Store to MindBehind](https://academy.insiderone.com/docs/integrate-a-shopify-store-to-mindbehind.md): Learn how to integrate a Shopify store with MindBehind including setup steps to connect your ecommerce and chatbot for seamless automation.
- [Parameters to use Shopify](https://academy.insiderone.com/docs/mindbehind-parameters-to-use-shopify.md): Use MindBehind’s Shopify parameters to fetch customer details, manage carts and orders, and deliver personalized shopping experiences.
- [Integrate Masterpass to MindBehind](https://academy.insiderone.com/docs/integrate-masterpass-to-mindbehind.md): Learn how to integrate Masterpass with MindBehind, including setup steps to connect and manage Masterpass payments within your chatbot workflows.
- [Web Messenger Integration](https://academy.insiderone.com/docs/mindbehind-web-messenger-integration.md)
- [Integrate Web Messenger](https://academy.insiderone.com/docs/mindbehind-integrate-web-messenger.md): Integrate Web Messenger with MindBehind to embed chat on your website, configure settings and launch a seamless conversational experience.
- [Customize Web Messenger](https://academy.insiderone.com/docs/customize-web-messenger.md): Covers how to customize MindBehind Web Messenger using global parameters and CSS variables to control layout, language, styling, chat behavior, and icons.
- [Use OTP Service](https://academy.insiderone.com/docs/mindbehind-use-otp-service.md): Covers how to use OTP Service in MindBehind Web Messenger, including authentication setup, sender and validator options, third-party services, and security limits.
- [Integrate your Customized SMS Provider with Web Messenger](https://academy.insiderone.com/docs/integrate-your-customized-sms-provider-with-web-messenger.md): Covers how to integrate a custom SMS provider with MindBehind Web Messenger, including provider configuration, API settings, authentication, and message delivery.
- [Use Callout Feature for Web Messenger](https://academy.insiderone.com/docs/mindbehind-use-callout-feature-for-web-messenger.md): Covers how to configure Web Messenger callouts in MindBehind, including callout text, colors, delay triggers, typing animations, and button settings.
- [Integrate Web Messenger V2](https://academy.insiderone.com/docs/mindbehind-integrate-web-messenger-v2.md): Covers how to integrate MindBehind Web Messenger V2 into a website, including channel setup, script installation, customization, and testing the implementation.
- [Customize Web Messenger V2](https://academy.insiderone.com/docs/mindbehind-customize-web-messenger-v2.md): Covers how to customize MindBehind Web Messenger V2, including appearance, launcher settings, welcome messages, conversation behavior, and interface options.
- [Connect Microsoft LUIS](https://academy.insiderone.com/docs/mindbehind-connect-microsoft-luis.md): Learn how to connect Microsoft LUIS to MindBehind for enhanced natural language understanding and smarter chatbot interactions.
- [Tag Manager Integration](https://academy.insiderone.com/docs/mindbehind-tag-manager-integration.md)
- [Publish Web Messenger via Google Tag Manager](https://academy.insiderone.com/docs/mindbehind-publish-web-messenger-via-google-tag-manager.md): Learn how to publish MindBehind Web Messenger on your website using Google Tag Manager with step-by-step setup and configuration guidance.
- [Add Google Analytics Tag in Google Tag Manager](https://academy.insiderone.com/docs/mindbehind-add-google-analytics-tag-in-google-tag-manager.md): Learn how to add a Google Analytics tag for MindBehind in Google Tag Manager with step-by-step setup and tracking guidance.
- [Instagram Integration](https://academy.insiderone.com/docs/mindbehind-instagram-integration.md)
- [Business Login for Instagram](https://academy.insiderone.com/docs/mindbehind-business-login-for-instagram.md): Connect your Instagram Business account smoothly and turn your profile professional, link a Facebook page, and enable message access via the “Business Login for Instagram” flow.
- [Set the Private Reply Feature on Instagram](https://academy.insiderone.com/docs/mindbehind-set-the-private-reply-feature-on-instagram.md): Set the Private Reply feature on Instagram so that when someone comments on your post or story, your business can send a one-time direct message referencing that comment.
- [Supported Action Types on Instagram Channel](https://academy.insiderone.com/docs/mindbehind-supported-action-types-on-instagram-channel.md): Explore the list of action types available on the Instagram channel in MindBehind to enhance your automated interactions and user engagement.
- [Separate Instagram Ads Message on Instagram DM](https://academy.insiderone.com/docs/separate-instagram-ads-message-on-instagram-dm.md): Handle messages from Instagram Ads separately in MindBehind, set up custom flows to respond differently to ad-driven DMs and regular conversations.
- [Instagram: Ice Breaker](https://academy.insiderone.com/docs/mindbehind-instagram-ice-breaker.md): Learn how to configure Instagram Ice Breakers in MindBehind to display predefined questions that help users start conversations with your business quickly.
- [Create ig.me Links for Instagram](https://academy.insiderone.com/docs/create-igme-links-for-instagram.md): Create ig.me Links for Instagram reference. Learn how to generate ig.me links to open Instagram DMs directly and track user referrals for engagement.
- [Instagram Persistent Menu](https://academy.insiderone.com/docs/instagram-persistent-menu.md): Learn how to configure the Instagram Persistent Menu in MindBehind to provide users quick access to key options and features during Instagram conversations.
- [Publish Your Bot on Instagram](https://academy.insiderone.com/docs/mindbehind-publish-your-bot-on-instagram.md): Learn how to publish your bot on Instagram using MindBehind including steps to connect your Instagram Business account and deploy the chatbot to the channel.
- [BIP Integration](https://academy.insiderone.com/docs/mindbehind-bip-integration.md): Connect your BIP channel in the MindBehind dashboard, set up credentials, and publish your bot.
- [Microsoft Teams Integration](https://academy.insiderone.com/docs/mindbehind-microsoft-teams-integration.md)
- [Publish Your Bot on Teams](https://academy.insiderone.com/docs/mindbehind-publish-your-bot-on-teams.md): Connect and publish your bot on Microsoft Teams via MindBehind , follow the channel setup, app packaging, and deployment steps to make your assistant available to users.
- [Supported Message and Card Types on Teams](https://academy.insiderone.com/docs/mindbehind-supported-message-and-card-types-on-teams.md): Learn the supported message and card types for Microsoft Teams in MindBehind including how to use them in your chatbot interactions.
- [Facebook Integration](https://academy.insiderone.com/docs/mindbehind-facebook-integration.md)
- [Commerce Manager Limitations](https://academy.insiderone.com/docs/mindbehind-commerce-manager-limitations.md): Learn about MindBehind Commerce Manager limitations including current constraints and supported capabilities to plan your ecommerce chatbot workflows.
- [Facebook Conversion API](https://academy.insiderone.com/docs/mindbehind-facebook-conversion-api.md): Learn how to integrate the Facebook Conversion API with MindBehind including setup steps to connect your Meta Pixel dataset ID and access token for server-side event tracking.
- [Commerce Manager](https://academy.insiderone.com/docs/mindbehind-commerce-manager.md): Manage e-commerce operations in MindBehind Commerce Manager to handle products, orders, and customer interactions within conversational channels.
- [Publish Your Bot on Telegram](https://academy.insiderone.com/docs/mindbehind-publish-your-bot-on-telegram.md): Connect and publish your bot on Telegram via MindBehind by creating your bot in BotFather, adding your token and completing the channel setup.
- [Wabiz API](https://academy.insiderone.com/docs/mindbehind-wabiz-api.md)
- [Wabiz](https://academy.insiderone.com/docs/mindbehind-wabiz.md): Learn how to use MindBehind WABiz to connect and manage WhatsApp Business integrations, including setup and messaging workflows.
- [Integrate Wabiz API](https://academy.insiderone.com/docs/mindbehind-integrate-wabiz-api.md): Learn how to integrate the WABiz API with MindBehind including steps to create a WhatsApp channel configure webhook settings and connect your WhatsApp Business account.
- [Data Station Integration](https://academy.insiderone.com/docs/mindbehind-data-station-integration.md)
- [Integrate Data Station](https://academy.insiderone.com/docs/mindbehind-integrate-data-station.md): Learn how to integrate Data Station with MindBehind, including setup steps to sync and manage your chatbot data for better insights.
- [Use Data Station with Code Station](https://academy.insiderone.com/docs/mindbehind-use-data-station-with-code-station.md): Use the Data Station together with the Code Station in MindBehind to retrieve, store and process user data within your bot flows for personalized interactions.
- [Code Station Integration](https://academy.insiderone.com/docs/mindbehind-code-station-integration.md)
- [O-mind Example Prompts and Application Scenarios](https://academy.insiderone.com/docs/mindbehind-o-mind-example-prompts-and-application-scenarios.md): Explore example prompts and application scenarios in MindBehind’s “O-Mind” framework to spark bot design ideas and conversational flows.
- [Integrate Code Station](https://academy.insiderone.com/docs/mindbehind-integrate-code-station.md): Learn how to integrate Code Station with MindBehind, including setup steps to connect and run custom logic and workflows in your chatbot.
- [Code Station Templates](https://academy.insiderone.com/docs/mindbehind-code-station-templates.md)
- [Airtable Template](https://academy.insiderone.com/docs/mindbehind-code-station-airtable-template.md): Use the Airtable template in the Code Station to link spreadsheet-style data actions into your MindBehind flows for dynamic content.
- [General Helper Templates](https://academy.insiderone.com/docs/mindbehind-code-station-general-helper-templates.md): Use the General Helper templates in Code Station to run common actions like HTTP requests, data formatting and error handling inside your MindBehind flows.
- [Google Sheets Template Integration: Environment and Credentials Setup](https://academy.insiderone.com/docs/google-sheets-template-integration-environment-and-credentials-setup.md): Use the Google Sheets template in Code Station to integrate spreadsheet-based data actions into your MindBehind flows.
- [Google Sheets Template Integration: CodeStation Configuration and Usage](https://academy.insiderone.com/docs/google-sheets-template-integration-codestation-configuration-and-usage.md): Covers how to integrate Google Sheets with CodeStation, including credentials, templates for creating, retrieving, finding and updating records, and usage limits.
- [Vertex AI Template](https://academy.insiderone.com/docs/mindbehind-code-station-vertex-ai-template.md): Create and use the Vertex AI template in MindBehind Code Station to integrate Google Cloud AI services into your conversational flows.
- [OTP Template](https://academy.insiderone.com/docs/mindbehind-code-station-otp-template.md): Use the OTP Code Station template in MindBehind to generate and verify one-time passwords (OTPs) over SMS and WhatsApp in your flows.
- [Ticimax Template](https://academy.insiderone.com/docs/mindbehind-code-station-ticimax-template.md): Use the Ticimax Code Station template in MindBehind to add e-commerce services like cart, order, and product management in your bot flows.
- [UCD Code Station Templates](https://academy.insiderone.com/docs/ucd-code-station-templates.md): Learn how to use UCD code station templates in Insider One’s InOne to streamline campaign setup and reuse predefined templates for faster execution.
- [Create a Project on CLU](https://academy.insiderone.com/docs/mindbehind-create-a-project-on-clu.md): Learn how to create a project on Microsoft CLU using Azure Language Studio and configure it in MindBehind for natural language understanding in chatbot integrations.
- [Create Custom Azure Subscription for Gen AI](https://academy.insiderone.com/docs/mindbehind-create-custom-azure-subscription-for-gen-ai.md): Create a custom Azure subscription for Generative AI and link it with MindBehind to power scalable AI features.
- [Line Message Types](https://academy.insiderone.com/docs/mindbehind-line-message-types.md): Learn about the supported LINE message types in MindBehind including text image video audio location and template messages available for chatbot interactions.
- [Add a Line Channel](https://academy.insiderone.com/docs/mindbehind-add-a-line-channel.md): Learn how to add a LINE channel to MindBehind, including steps to connect your LINE Messaging API credentials and publish your chatbot on the LINE platform.
- [Native SDK](https://academy.insiderone.com/docs/mindbehind-native-sdk.md): Covers how to integrate the MindBehind SDK into a mobile app WebView, including obtaining the channel script, embedding it, configuration, and testing.
- [Genesys Contact Center Integration](https://academy.insiderone.com/docs/mindbehind-genesys-contact-center-integration.md): Learn how to integrate the Genesys Contact Center with MindBehind, including setup steps for connection configuration and managing live agent handover and routing workflows.
- [FAQ about MindBehind](https://academy.insiderone.com/docs/mindbehind-faq.md)
- [FAQ about General Topics](https://academy.insiderone.com/docs/mindbehind-faq-about-general-topics.md): Learn general topics and FAQs about MindBehind to understand features, use cases, and best practices for chatbot integration and performance.
- [FAQ about Technical Requirements](https://academy.insiderone.com/docs/mindbehind-faq-about-technical-requirements.md): This FAQ page answers questions about technical requirements for the Mindbehind product.
- [Sirius AI Features](https://academy.insiderone.com/docs/sirius-ai-features.md): Sirius AI features reference. Learn how Insider One’s AI engine automates segmentation, journeys, content, and conversations to boost productivity and engagement.
- [AI Automation](https://academy.insiderone.com/docs/ai-automation.md)
- [Next Best Channel](https://academy.insiderone.com/docs/sirius-ai-next-best-channel.md): Learn how the Sirius AI Next Best Channel feature works to identify the most effective communication channel for each customer interaction.
- [A/B Auto-Winner Selection](https://academy.insiderone.com/docs/ab-auto-winner-selection.md): Learn how auto winner selection works in A/B tests in Insider One, including rules and conditions for choosing the best performing variation.
- [Email Send Time Optimization](https://academy.insiderone.com/docs/email-send-time-optimization-1.md): Learn how email send time optimization works in Insider One to automatically choose the best times for higher engagement and open rates.
- [Architect Send Time Optimization](https://academy.insiderone.com/docs/architect-send-time-optimization-1.md): Learn how send time optimization works in Insider One to automatically choose the best times for higher engagement and open rates.
- [Generative AI](https://academy.insiderone.com/docs/generative-ai.md)
- [Smart Copy Generator](https://academy.insiderone.com/docs/smart-copy-generator.md): Use the Smart Copy Generator from Insider One to generate high-quality marketing copy for text and button elements across cross-platform campaigns, saving time and ensuring a consistent tone.
- [Smart Segment Creator](https://academy.insiderone.com/docs/smart-segment-creator.md): Learn how to use the Smart Segment Creator to build dynamic audience segments with filters and rules for targeted messaging and personalized campaigns.
- [Email AI Text Generator](https://academy.insiderone.com/docs/email-text-generator.md): Learn how to use the Email Text Generator to create AI-powered email copy that boosts engagement and saves time on content writing.
- [Web Push AI Text Generator](https://academy.insiderone.com/docs/web-push-ai-text-generator.md): Learn how to use the Web Push AI Text Generator to create engaging push notification copy with AI-powered suggestions for higher user interaction.
- [Smart Journey Creator](https://academy.insiderone.com/docs/smart-journey-creator.md): Learn how to use Insider One’s Smart Journey Creator to build automated user journeys, set up triggers and workflows, and deliver personalized messaging across channels.
- [Journey Agent](https://academy.insiderone.com/docs/journey-agent.md): Explains Journey Agent capabilities, supported tasks, current limitations, and best practices for creating, optimizing, and managing AI-powered journeys.
- [App Push AI Text Generator](https://academy.insiderone.com/docs/app-push-text-generator.md): Learn how to use the App Push Text Generator to create AI-powered push notification copy that increases engagement and saves time on messaging.
- [SMS AI Text Generator](https://academy.insiderone.com/docs/sms-text-generator.md): Learn how to use the SMS Text Generator to create AI-powered text message copy that boosts engagement and saves time on writing.
- [WhatsApp AI Text Generator](https://academy.insiderone.com/docs/whatsapp-ai-text-generator.md): Learn how to use the AI-powered Generate Text feature in WhatsApp and Architect journeys to create engaging message content. Generate copy from prompts, customize outputs by industry and use case, and apply AI-generated suggestions directly to your WhatsApp templates.
- [Web Push Image Generation with AI](https://academy.insiderone.com/docs/web-push-image-generation-with-ai.md): Learn how to generate web push images with AI in Insider One, including steps to create engaging visuals for higher user interaction.
- [App Push Image Generation with AI](https://academy.insiderone.com/docs/app-push-image-generation-with-ai.md): Explains App Push Image Generation with AI, covering AI-powered image creation, setup steps, customization options, and push campaign visuals.
- [Sirius Assistant](https://academy.insiderone.com/docs/sirius-assistant.md)
- [Insight Agent: Sirius Assistant for Architect Analytics](https://academy.insiderone.com/docs/insight-agent-sirius-assistant-for-architect-analytics.md): Use Sirius Assistant in Insider One Architect Analytics to explore journey performance, analyze drop-offs, and get AI-driven insights through a conversational interface.
- [Sirius AI FAQ](https://academy.insiderone.com/docs/sirius-ai-faq.md): Learn about Sirius AI in Insider One, including capabilities, use cases, and how it enhances customer engagement with generative and predictive AI.
- [Insider One MCP](https://academy.insiderone.com/docs/insider-one-mcp.md): Insider One MCP lets AI assistants like Claude query your Insider One analytics data securely using natural language.
- [Set Up Insider One MCP](https://academy.insiderone.com/docs/set-up-insider-one-mcp.md): Covers setting up Insider One MCP with OAuth 2.0 for Claude Desktop and Cursor, tool permissions, connection testing, and troubleshooting.
- [Insider One MCP Functions](https://academy.insiderone.com/docs/insider-one-mcp-functions.md): Covers Insider One MCP's 35 tools across Email, SMS, WhatsApp, Web Push, Mobile App, and Architect, plus example prompts and limitations.
- [Insider One MCP Best Practices](https://academy.insiderone.com/docs/insider-one-mcp-best-practices.md): Covers Insider One MCP best practices for effective prompts, campaign and channel analysis, validating AI-generated insights, and securing API keys.
- [Agent One](https://academy.insiderone.com/docs/agent-one.md): Learn about Insider One's Agent One. Agent One brings together AI-powered experts referred to as agents designed to support marketers and customer engagement teams with scalable, personalized interactions.
- [Support Agent](https://academy.insiderone.com/docs/support-agent-overview.md): The Support Agent is an AI-powered assistant that enables businesses to deliver automated, intelligent support experiences to their customers.
- [Create and Configure the Support Agent](https://academy.insiderone.com/docs/create-and-configure-the-support-agent.md): Learn how to create and configure your Support Agent to handle customer queries with AI, define responses, and enable seamless human handover when needed.
- [Preview Your AI Agent as a Specific User](https://academy.insiderone.com/docs/preview-your-ai-agent-as-a-specific-user.md): Preview your AI Agent as a specific user in Insider One to test personalized responses using real customer attributes and dynamic instructions.
- [Image Recognition for Support Agent](https://academy.insiderone.com/docs/image-recognition-for-support-agent.md): Covers configuring Image Recognition in Support Agent to extract data from uploaded images, with setup steps and boarding pass and damage-claim use cases.
- [Voice Messages for AI Agents](https://academy.insiderone.com/docs/voice-messages-for-ai-agents.md): Covers voice message support for Support and Shopping Agents on Webchat, WhatsApp, and Instagram, including setup, limits, and troubleshooting.
- [Best Practices for Support Agent](https://academy.insiderone.com/docs/best-practices-for-support-agent.md): Discover Insider One’s best practices for Support Agents to improve customer interactions, manage tickets efficiently, and deliver high-quality support through defined workflows and guidelines.
- [Use Cases for Support Agent](https://academy.insiderone.com/docs/use-cases-for-support-agent.md): Explore common use cases for Support Agents on Insider One, from customer onboarding and issue resolution to feedback collection and service personalization.
- [Support AI Agent Analytics](https://academy.insiderone.com/docs/support-ai-agent-analytics.md): The Support AI Agent Analytics page provides a comprehensive overview of how your AI agents perform across support conversations.
- [Topic & Subtopic Reporting for AI Agents](https://academy.insiderone.com/docs/topic-subtopic-reporting-for-ai-agents.md): Covers Topic & Subtopic Reporting for Insider One AI Agents, including topic detection, conversation volume, resolution, containment, and CSAT metrics, filters, and performance trends.
- [AI Agents Settings](https://academy.insiderone.com/docs/ai-agents-settings.md): Covers configuring AI Agents Settings: shared API Endpoints with secure headers for API Call Actions, plus the Shopping Agent Product Details Widget.
- [Shopping Agent](https://academy.insiderone.com/docs/shopping-agent-overview.md): The Shopping Agent is an AI-powered assistant designed to enhance digital shopping experiences through intelligent, personalized interactions.
- [Create and Configure the Shopping Agent](https://academy.insiderone.com/docs/create-and-configure-the-shopping-agent.md): Create and configure the Shopping Agent, Insider One's AI shopping chatbot that guides customers through product discovery in a natural, personalized way.
- [Preview Your AI Agent as a Specific User](https://academy.insiderone.com/docs/preview-your-ai-agent-as-a-specific-user-1.md): Preview your AI Agent as a specific user in Insider One to test personalized responses using real customer attributes and dynamic instructions.
- [Image Search for Shopping Agent](https://academy.insiderone.com/docs/image-search-for-shopping-agent.md): Covers configuring Image Search in Shopping Agent to find visually similar catalog products, with setup steps and clothing, beauty, and furniture use cases.
- [Voice Messages for AI Agents](https://academy.insiderone.com/docs/voice-messages-for-ai-agents-1.md): Covers voice message support for Support and Shopping Agents on Webchat, WhatsApp, and Instagram, including setup, limits, and troubleshooting.
- [Best Practices for Shopping Agent](https://academy.insiderone.com/docs/best-practices-for-shopping-agent.md): This guide outlines recommended practices for building high-quality Shopping Agents and configuring Knowledge Bases in retail and ecommerce environments.
- [Product Details Widget for Shopping Agent](https://academy.insiderone.com/docs/product-details-widget-for-shopping-agent.md): Covers the Product Details Widget for Shopping Agent: how it displays pricing, variants, and Add to Cart in-chat, plus no-code setup steps.
- [Shopping AI Agent Analytics](https://academy.insiderone.com/docs/shopping-ai-agent-analytics.md): Monitor Shopping Agent performance with analytics for product discovery, engagement, conversion rates, attribution windows, and revenue insights across Web and WhatsApp channels.
- [Topic & Subtopic Reporting for AI Agents](https://academy.insiderone.com/docs/topic-subtopic-reporting-for-ai-agents-1.md): Covers Topic & Subtopic Reporting for Insider One AI Agents, including topic detection, conversation volume, resolution, containment, and CSAT metrics, filters, and performance trends.
- [Create a Knowledge Base for AI Agents](https://academy.insiderone.com/docs/create-a-knowledge-base-for-ai-agents.md): Learn about how to create your Knowledge Base for your AI agents in Inone.
- [AI Agents Glossary](https://academy.insiderone.com/docs/ai-agents-glossary.md): Learn key terms in the agents' glossary for InOne to better understand concepts, features, and terminology of AI Agents.
- [Insider One AI](https://academy.insiderone.com/docs/insider-one-ai.md): Insider One AI overview: a panel-based assistant that routes plain-language questions to specialized agents, read-only or action-taking, with approval gates.
- [Insider One AI: Conversations](https://academy.insiderone.com/docs/insider-one-ai-conversations.md): Insider One AI Conversations guide: multi-turn chat, follow-up questions, saved conversation history, and quick commands like pin, summarize, or rename.
- [Insider One AI: Tasks](https://academy.insiderone.com/docs/insider-one-ai-tasks.md): Insider One AI Tasks guide: schedule recurring daily, weekly, or monthly jobs in plain language, then list, pause, edit, duplicate, or delete them anytime.
- [Insider One AI: Memory, Archived Chats, and Settings](https://academy.insiderone.com/docs/insider-one-ai-memory-archived-chats-and-settings.md): Insider One AI guide to memory, archiving, and settings: what the assistant remembers per user, how archiving differs from deleting, and account preferences.
- [Insider One AI: Blueprint](https://academy.insiderone.com/docs/insider-one-ai-blueprint.md): Insider One AI Blueprint guide: structured drafts (charts, campaigns) you preview, edit, version, save, and reuse across agents, approved before going live.
- [SMS Campaign Agent](https://academy.insiderone.com/docs/sms-campaign-agent.md): Insider One's SMS Campaign Agent: conversational tool that drafts SMS message, goal, and sender into a real campaign draft; nothing launches without approval.
- [Insight Agent](https://academy.insiderone.com/docs/insight-agent.md)
- [How Insight Agent Helps You](https://academy.insiderone.com/docs/how-insight-agent-helps-you.md): Insight Agent in Insider One AI answers data questions in plain language, turns results into chart widgets, and pins them to Custom Dashboards.
- [FAQ about Insight Agent](https://academy.insiderone.com/docs/faq-about-insight-agent.md): Insight Agent in Insider One AI needs no setup, answers in your language, and covers two years of campaign data and 90 days of user data.
- [Campaign Components](https://academy.insiderone.com/docs/campaign-components.md): Covers Insider One campaign components, including templates, targeting, goals, scheduling, personalization, testing, and analytics used to build and manage campaigns.
- [Campaign Alerts](https://academy.insiderone.com/docs/campaign-alerts.md): Explains Campaign Alerts, covering No Impression Received and Scheduled to Deactivate Today alerts, the daily check cycle, and email settings options.
- [Campaign Change History](https://academy.insiderone.com/docs/campaign-change-history.md): Campaign Change History in Insider One logs an audit trail of every campaign edit, showing who changed what and when across design, rules, and goals.
- [Approvals](https://academy.insiderone.com/docs/approvals-category.md): Learn how Insider One approval workflows help teams review campaigns before launch, with submission, approval, rejection, and governance controls.
- [Approvals](https://academy.insiderone.com/docs/approvals.md): The Approvals page in Insider One centralizes the approval workflow, letting Admins and Editors track and action every campaign maker-checker request.
- [FAQ about Approvals](https://academy.insiderone.com/docs/faq-about-approvals.md): Answers FAQs about the Approvals page, covering page access, approver actions, cancellation effects, edit restrictions, and full approval history log.
- [Campaign Approval Mechanism](https://academy.insiderone.com/docs/campaign-approval-mechanism.md): Insider One's Campaign Approval Mechanism adds an approval workflow, or maker-checker step, requiring Admin or Editor sign-off before launch.
- [FAQ about Campaign Approval Mechanism](https://academy.insiderone.com/docs/faq-about-campaign-approval-mechanism.md): Answers FAQs about the Campaign Approval Mechanism, covering non-responsive approvers, cancellations, concurrent actions, and Architect journey rules.
- [Campaign Rules](https://academy.insiderone.com/docs/campaign-rules.md): Explains Campaign Rules, the real-time conditions, such as page type, user behavior, weather, and traffic source that determine when a campaign shows.
- [Page Rules](https://academy.insiderone.com/docs/page-rules.md): Explains Page Rules, which trigger campaigns based on cart value, page type, page URL, viewed products or categories, and other page-based conditions.
- [Page Behavior](https://academy.insiderone.com/docs/page-behavior.md): Explains Page Behavior rules, which trigger campaigns based on a user's exit intent, scroll depth, screen orientation, or reaching a specific element.
- [Weather Rules](https://academy.insiderone.com/docs/weather-rules.md): Explains Weather Rules, which trigger campaigns based on a user's current or forecasted outdoor temperature and weather at their exact location today.
- [Browser Storage Rules](https://academy.insiderone.com/docs/browser-storage-rules.md): Explains Browser Storage Rules, which trigger campaigns based on values stored in a visitor's browser cookies, local storage, or session storage data.
- [User Rules](https://academy.insiderone.com/docs/user-rules.md): Explains User Rules, which trigger campaigns based on a user's visit frequency, time spent on site, login status, ad blocker use, and web push status.
- [Custom Rules](https://academy.insiderone.com/docs/custom-rules.md): Explains Custom Rules, which combine multiple conditions, or target pages that default rules can't reach, all managed under Components > Onsite Rules.
- [Data Layers](https://academy.insiderone.com/docs/data-layers.md): Explains Data Layers rules, which trigger campaigns using string, numeric, or boolean values from the Web SDK, including nested key path names.
- [Website Trigger](https://academy.insiderone.com/docs/website-trigger.md): Explains Website Trigger rules, which fire OnSite campaigns when a user clicks a specific button or element anywhere on your website, such as buttons.
- [Traffic Source](https://academy.insiderone.com/docs/traffic-source.md): Explains Traffic Source rules, which target campaigns by a visitor's operating system, browser, device type, location, IP, source URL, or screen size.
- [Purchasing Behavior](https://academy.insiderone.com/docs/purchasing-behavior.md): Explains Purchasing Behavior rules, which trigger campaigns on the success page based on the products or categories a user has purchased on your site.
- [Data Match](https://academy.insiderone.com/docs/data-match.md): Explains the Data Match rule, which triggers campaigns by matching an uploaded bulk CSV file against Web SDK, System Rule, or Custom Rule data.
- [Display Time Settings](https://academy.insiderone.com/docs/display-time-settings.md): Explains Display Time Settings: the Show Instantly and Show Later options, plus optional hide-time settings for OnSite campaigns' visibility duration.
- [Goals](https://academy.insiderone.com/docs/goals-overview.md): Covers Goals in Insider One, including how goals measure campaign success, available goal types, configuration, attribution, and performance tracking.
- [Default Goals](https://academy.insiderone.com/docs/default-goals.md): Explains Default Goals—Purchases, Clicks, and Leads Collected—which are automatically active on every campaign and cannot be removed or edited at all.
- [Custom Goals](https://academy.insiderone.com/docs/custom-goals.md): Explains how to create, reuse, filter, and delete Custom Goals in Insider One, and how to designate a campaign's Primary Goal for A/B test evaluation.
- [Custom Goal Types](https://academy.insiderone.com/docs/custom-goal-types.md): Explains Insider One's seven Custom Goal Types—Pageviews, Clicks, Rules, Product Success, Product Category Success, Bounce, and Add to Cart—and setup.
- [Goal Duration Settings](https://academy.insiderone.com/docs/goal-duration-settings.md): Set how soon a customer can see the same campaign again, and how long after seeing it, a purchase still counts as a conversion.
- [Website Triggers](https://academy.insiderone.com/docs/website-triggers.md)
- [Create Website Triggers](https://academy.insiderone.com/docs/create-website-triggers.md): Covers how to create Website Triggers in Insider One, including trigger conditions, website interactions, audience targeting, and campaign activation settings.
- [Coupon Lists](https://academy.insiderone.com/docs/coupon-lists.md): Explains the Coupon Lists page in Insider One: creating, uploading, and tracking coupon codes for email, Architect, and WhatsApp campaigns, plus statuses.
- [Create a Coupon List](https://academy.insiderone.com/docs/create-a-coupon-list.md): Create a coupon list in Insider One's InOne panel by choosing a unique or single-code list type, naming it, and setting expiration and fallback codes.
- [Coupon Usage Reminder](https://academy.insiderone.com/docs/coupon-usage-reminder.md): You can set a reminder to be notified about the coupon usage of your campaigns.
- [Send Bulk Emails with Unique Coupons from Talon.One](https://academy.insiderone.com/docs/send-bulk-emails-with-unique-coupons-from-talonone.md): Discover how to export unique coupon codes from Talon.One, upload them to Insider One and send personalized bulk emails to enhance the customer experience and increase redemptions.
- [Geofence Settings](https://academy.insiderone.com/docs/geofence-settings.md): Geofence push campaigns are automated campaigns that are triggered by the user’s current location.
- [Launch: Language Selection](https://academy.insiderone.com/docs/launch-language-selection.md): Explains Launch Language Selection, which sets the language for a campaign's system text and dynamically translates countdown labels like Day and Min.
- [Launch: Activation Time](https://academy.insiderone.com/docs/launch-activation-time.md): Explains Launch Activation Time, which controls when a campaign goes live, immediately or on a schedule, based on your account's configured time zone.
- [Launch: Display Settings](https://academy.insiderone.com/docs/launch-display-settings.md): Explains Launch Display Settings, which control which days and hours a campaign is visible, using Display Days, Display Hours, and time zone behavior.
- [Launch: Advanced Settings](https://academy.insiderone.com/docs/launch-advanced-settings.md): Explains Launch Advanced Settings: emailing campaign results, adding collected leads to a Static Segments list, and setting on-page template priority.
- [Launch: Activation Status](https://academy.insiderone.com/docs/launch-activation-status.md): Explains Launch Activation Status options—Active, Test, Passive, and Scheduled—and how each status affects a campaign's visibility to your site users.
- [Website Integration Wizard](https://academy.insiderone.com/docs/website-integration-wizard.md): Explains the Website Integration Wizard, which guides you through verifying the Insider Tag, selecting a method, getting code samples, and testing it.
- [Insider Web SDK](https://academy.insiderone.com/docs/insider-web-sdk.md): Explains the Insider Web SDK, a JavaScript script that sends page, user, and event data to Insider One, and how it upgrades the legacy Insider Object.
- [Group-Level Unification (GLU)](https://academy.insiderone.com/docs/group-level-unification-glu-category.md): Insider One's Group-Level Unification overview: connects brand panels within a corporate group to unify customer data for coordinated segmentation and personalization
- [Group-Level Unification Overview](https://academy.insiderone.com/docs/group-level-unification-overview.md): Insider One's GLU Overview: match users across brand panels via a shared, top-priority identifier with a limit of 1; data and consent stay panel-specific.
- [Group-Level Unification across Products](https://academy.insiderone.com/docs/group-level-unification-across-products.md): Insider One's guide to GLU across products: cross-brand segmentation resolves attributes to the latest value and sums event counts, plus dynamic content.
- [Use Cases for Group-Level Unification](https://academy.insiderone.com/docs/use-cases-for-group-level-unification.md): Insider One's Group-Level Unification (GLU) unifies cross-brand user data to enable targeting, pressure management, and offer-stacking prevention.
- [FAQ about Group-Level Unification](https://academy.insiderone.com/docs/faq-about-group-level-unification.md): Answers FAQs on Insider One's Group-Level Unification: identifier matching rules, single-panel compatibility, channel availability, and consent handling.
- [Accessibility in Insider One Web Templates](https://academy.insiderone.com/docs/accessibility-in-insider-one-web-templates-1.md): Insider One Web Templates meet WCAG criteria for keyboard access, focus order, and labels; you add alt text, color contrast, and link placement.
- [Reports & Analysis](https://academy.insiderone.com/docs/reports-and-analysis.md): Covers Insider One reports and analysis tools for tracking campaign performance, analyzing customer engagement, monitoring key metrics, and evaluating results.
- [Bayesian vs Frequentist Inferences in A/B Testing](https://academy.insiderone.com/docs/bayesian-vs-frequentist-inferences-in-ab-testing.md): Insider One uses Bayesian inference to calculate the probability of allocating traffic to each variant.
- [Fundamentals of A/B Testing](https://academy.insiderone.com/docs/fundamentals-of-ab-testing.md): Explains A/B testing fundamentals, covering experiment setup, control and variation groups, testing methods, metrics, and result analysis.
- [Evaluation of A/B Test Results](https://academy.insiderone.com/docs/evaluation-of-ab-test-results.md): Explains evaluating A/B test results using the Significance Level (z-test) and Probability to Win metrics, and winner or loser criteria with examples.
- [Event-Based Conversion Tracking](https://academy.insiderone.com/docs/event-based-conversion-tracking.md): Covers event-based conversion tracking for user, cross-device, and online-offline attribution across Email, WhatsApp, SMS, and Web Push campaigns.
- [Attribution Methods Across InOne](https://academy.insiderone.com/docs/attribution-methods-across-inone.md): How Insider One decides which campaign gets credit for a conversion, covering attribution models and re-eligibility windows across channels.
- [Executive Summary Dashboard](https://academy.insiderone.com/docs/executive-summary-dashboard.md): Measuring and quantifying the impact of your personalization campaigns can be daunting, especially when calculating return on investment.
- [How to use Executive Summary Dashboard & Campaign Analytics](https://academy.insiderone.com/docs/how-to-use-executive-summary-dashboard.md): Explains Executive Summary Dashboard and Campaign Analytics, covering metrics, filters, attribution, reporting, and performance analysis.
- [First look at Executive Summary Dashboard](https://academy.insiderone.com/docs/executive-summary-dashboard-overview.md): Introduces the Executive Summary Dashboard, covering ROI metrics, campaign insights, channel performance, and data-driven decisions.
- [Executive Summary Dashboard Details](https://academy.insiderone.com/docs/executive-summary-dashboard-details.md): Executive Summary Dashboard (ESD) offers overall performance metrics for OnSite Campaigns with Control Group, Mobile App, Web Push, Email, Architect, and custom goals.
- [Filter Your Results on Executive Summary Dashboard](https://academy.insiderone.com/docs/campaign-analytics-filtering-your-results.md): Explains Campaign Analytics filters, covering date ranges, channels, campaigns, segments, metrics, and techniques to refine reporting results.
- [Historical Data Comparison on ESD](https://academy.insiderone.com/docs/historical-data-comparison-on-esd.md): Explains historical data comparison on ESD, covering performance trends, metric comparisons, reporting insights, and campaign optimization analysis.
- [FAQ about Executive Summary Dashboard](https://academy.insiderone.com/docs/faq-about-executive-summary-dashboard.md): This FAQ page answers questions about executive summary dashboard.
- [OnSite Analytics](https://academy.insiderone.com/docs/onsite-analytics.md)
- [OnSite Analytics](https://academy.insiderone.com/docs/all-onsite-analytics.md): You can see the performance of each variation and control group along with the summary metrics.
- [Conversion Criteria selection on Onsite Analytics](https://academy.insiderone.com/docs/conversion-criteria-selection-on-onsite-analytics.md): Conversion Criteria selection enables you to see conversions, conversion rate, conversion rate uplift, incremental conversions, and significance with respect to the selected criteria.
- [Historical Data Comparison on Onsite Analytics](https://academy.insiderone.com/docs/historical-data-comparison-onsite-analytics.md): Historical data comparison helps you compare your data between a selected date range and the previous range of the same duration and provides insights about the historical performance of your onsite campaigns.
- [Suggestions for Historical Data Comparison](https://academy.insiderone.com/docs/suggestions-for-historical-data-comparison-on-campaign-analytics.md): Explains suggestions for historical data comparison in Campaign Analytics, covering trends, performance evaluation, reporting, optimization insights.
- [Export Your Onsite Analytics](https://academy.insiderone.com/docs/campaign-analytics-exporting-your-results.md): Export Insider One OnSite Analytics as a one-time download or schedule automatic recurring reports emailed daily, weekly, or monthly.
- [FAQ about OnSite Analytics](https://academy.insiderone.com/docs/faq-about-onsite-analytics.md): This FAQ page answers questions about onsite analytics.
- [Metric Calculations](https://academy.insiderone.com/docs/onsite-analytics-metric-calculations.md): Metric calculations for onsite analytics
- [Onsite Analytics: Metric Definitions](https://academy.insiderone.com/docs/metric-definitions.md): Defines Onsite Analytics summary and variant metrics, including incremental revenue, conversion rate, uplift, and average order value calculation formulas.
- [Variant Metrics: Average Order Value](https://academy.insiderone.com/docs/variant-metrics-average-order-value.md): Explains Variant Average Order Value metrics, covering calculation methods, experiment comparisons, revenue performance, and optimization insights.
- [Variant Metrics: Conversion Rate](https://academy.insiderone.com/docs/variant-metrics-conversion-rate.md): Explains variant conversion rate metrics, covering calculation methods, performance comparison, experiment analysis, and optimization insights.
- [Variant Metrics: Variant Average Order Value Uplift](https://academy.insiderone.com/docs/variant-metrics-variant-average-order-value-uplift.md): Explains Variant Average Order Value Uplift, covering calculation methods, experiment comparison, revenue impact, and performance insights.
- [Variant Metrics: Variant Conversion Rate Uplift](https://academy.insiderone.com/docs/variant-metrics-variant-conversion-rate-uplift.md): Explains Variant Conversion Rate Uplift, covering uplift calculation, experiment comparison, performance evaluation, and optimization insights.
- [Variant Metrics: Variant Incremental Revenue](https://academy.insiderone.com/docs/variant-metrics-variant-incremental-revenue.md): Explains Variant Incremental Revenue, covering revenue lift calculation, experiment comparison, performance measurement, and business impact.
- [Variant Metrics: Variant Incremental Conversions](https://academy.insiderone.com/docs/variant-metrics-variant-incremental-conversions.md): Explains Variant Incremental Conversions, covering conversion lift calculation, experiment comparison, performance analysis, and business impact.
- [Summary Metrics: Conversion Rate](https://academy.insiderone.com/docs/summary-metrics-conversion-rate.md): Explains summary conversion rate metrics, covering calculation methods, overall performance measurement, reporting, and optimization insights.
- [Summary Metrics: Average Order Value](https://academy.insiderone.com/docs/summary-metrics-average-order-value.md): Explains summary average order value metrics, covering calculation methods, revenue performance, reporting, and optimization insights.
- [Summary Metrics: Incremental Revenue](https://academy.insiderone.com/docs/summary-metrics-incremental-revenue.md): Incremental Revenue measures the extra revenue an Insider One campaign generates compared to a control group, Insider One's core ROI metric.
- [Summary Metrics: Incremental Conversions](https://academy.insiderone.com/docs/summary-metrics-incremental-conversions.md): Incremental Conversions is Insider One's metric for the extra conversions a campaign's variants generate versus its control group.
- [Summary Metrics: Conversion Rate Uplift](https://academy.insiderone.com/docs/summary-metrics-conversion-rate-uplift.md): Explains summary conversion rate uplift metrics, covering uplift calculation, overall performance analysis, reporting, and key insights.
- [Probability to Win](https://academy.insiderone.com/docs/probability-to-win.md): Explains Probability to Win, covering prediction logic, calculation methods, sales opportunity insights, and decision-making for campaigns.
- [Monthly Tracked Users (MTU)](https://academy.insiderone.com/docs/monthly-tracked-users-mtu.md): Monthly Tracked Users (MTU) is Insider One's billing metric, counting unique customers who take a qualifying action each month.
- [Monthly Tracked Users (MTU) | Legacy](https://academy.insiderone.com/docs/monthly-tracked-users.md): Explains Monthly Tracked Users (MTU) for billing, covering web, app, and first-party user categories, deduplication, and tracking via Usage Analytics.
- [MTU vs. Google Analytics](https://academy.insiderone.com/docs/mtu-vs-google-analytics.md): Explains MTU vs Google Analytics, covering tracking differences, user measurement approaches, data collection methods, and analytics comparisons.
- [Exceeding Usage Limits](https://academy.insiderone.com/docs/exceeding-usage-limits.md): Explains tracked assets and usage limits in the Usage Analytics dashboard, covering MTU calculation, data points, volume metrics, and exceeded alerts.
- [Architect Usage Analytics](https://academy.insiderone.com/docs/architect-usage-analytics.md): Explains Architect Usage Analytics, covering monthly journey entry counts, MTU package limits per pricing tier, and Architect Analytics discrepancies.
- [FAQ](https://academy.insiderone.com/docs/faq-about-usage-analytics.md): This FAQ page answers questions about monthly tracked users.
- [Eureka Search Usage Analytics](https://academy.insiderone.com/docs/eureka-search-usage-analytics-2.md): Explains how to check Eureka's monthly usage limits via the Usage Analytics dashboard, and how the API Request Volume counts each character you typed.
- [SMS Usage Analytics](https://academy.insiderone.com/docs/sms-usage-analytics-3.md): You can monitor your SMS utilization on the Usage Analytics page in InOne.
- [WhatsApp Usage Analytics](https://academy.insiderone.com/docs/whatsapp-usage-analytics-2.md): Learn how to use WhatsApp usage analytics in InOne to monitor overall usage patterns, user behavior, and key metrics to improve your messaging performance.
- [Overall Analytics](https://academy.insiderone.com/docs/overall-analytics.md): Overall Analytics is Insider One's dashboard for viewing combined performance results across all your marketing campaigns.
- [Email Analytics Page](https://academy.insiderone.com/docs/email-analytics-page.md): Email Analytics shows open rate, click rate, and other performance metrics for every Insider One email campaign.
- [Export Overall Email Analytics](https://academy.insiderone.com/docs/exporting-overall-email-analytics-1.md): Overall Analytics is the ideal report if you have recently noticed issues with your email sending activities and want to track your deliverability closely.
- [Export Detailed Email Report](https://academy.insiderone.com/docs/exporting-detailed-email-report-1.md)
- [Email Campaign Analytics](https://academy.insiderone.com/docs/email-campaign-analytics-1.md)
- [Exporting Email Campaign Analytics](https://academy.insiderone.com/docs/exporting-email-campaign-analytics.md)
- [Email Conversion Tracking](https://academy.insiderone.com/docs/email-conversion-tracking-1.md): Explains how email conversion tracking measures purchases after email clicks, covering attribution windows, revenue calculation, conversion duration, and reporting.
- [Email Recipients Activity](https://academy.insiderone.com/docs/email-recipients-activity-1.md): Explains Email Recipients Activity, covering recipient status, delivery, opens, clicks, bounces, unsubscribes, and activity history details.
- [Email Metrics](https://academy.insiderone.com/docs/email-metrics-1.md)
- [Transactional Email Analytics](https://academy.insiderone.com/docs/transactional-email-analytics-1.md): Explains Transactional Email Analytics, covering delivery, opens, clicks, failures, engagement metrics, filters, and performance reporting.
- [Overall Web Push Analytics](https://academy.insiderone.com/docs/overall-web-push-analytics-1.md): Overall Web Push Analytics shows Targeted, Sent, Delivered, Dropped, CTR, and Revenue metrics across all campaigns, with performance and drop-reason breakdowns.
- [Web Push Campaign Level Analytics](https://academy.insiderone.com/docs/web-push-campaign-level-analytics-1.md): View campaign-level Web Push metrics — Targeted, Delivered, CTR, Conversion Rate, Revenue — plus device, click, and unsuccessful message breakdowns.
- [Web Push Subscriber Analytics](https://academy.insiderone.com/docs/web-push-opt-in-analytics-1.md): Web Push Subscriber Analytics tracks opt-in trends, subscriber growth, unsubscribe reasons, browser distribution, and opt-in prompt performance.
- [Web Push Notification Logs on Google Analytics 4](https://academy.insiderone.com/docs/web-push-notification-logs-on-google-analytics-1.md): Learn how to track UTM-tagged Web Push campaign performance in GA4 using standard Traffic Acquisition reports or a custom Exploration report.
- [Web Push: Conversion Attribution Windows](https://academy.insiderone.com/docs/web-push-conversion-attribution-windows-1.md): Learn Web Push conversion attribution windows by push type, how to configure session- or duration-based settings, and how last-click attribution works.
- [WhatsApp Campaign Analytics](https://academy.insiderone.com/docs/whatsapp-campaign-analytics-1.md): WhatsApp Campaign Analytics shows delivery, read, and click performance for every WhatsApp campaign sent through Insider One.
- [WhatsApp Subscriber Analytics](https://academy.insiderone.com/docs/whatsapp-subscriber-analytics-1.md): Learn how to use WhatsApp subscriber analytics in InOne to track subscriber growth, behavior, and engagement for smarter audience insights.
- [WhatsApp Usage Analytics](https://academy.insiderone.com/docs/whatsapp-usage-analytics-1.md): Learn how to use WhatsApp usage analytics in InOne to monitor overall usage patterns, user behavior, and key metrics to improve your messaging performance.
- [Overall SMS Analytics](https://academy.insiderone.com/docs/overall-sms-analytics-guide.md): Learn how to measure your SMS campaign performance, view key metrics, and optimize your messaging strategy.
- [SMS Subscriber Analytics](https://academy.insiderone.com/docs/sms-subscriber-analytics-1.md): Learn how to track new subscribers, unsubscribers, growth trends, and source metrics for your SMS audience.
- [Single SMS Campaign Analytics](https://academy.insiderone.com/docs/single-sms-campaign-analytics-1.md): Learn how to measure the performance of individual SMS campaigns, track delivery, opens, clicks, and engagement metrics.
- [Cart Reminder SMS Campaign Analytics](https://academy.insiderone.com/docs/cart-reminder-sms-campaign-analytics-1.md): Learn how to view your Cart Reminder SMS campaign analytics and evaluate their performance.
- [SMS Usage Analytics](https://academy.insiderone.com/docs/sms-usage-analytics-1.md): You can monitor your SMS utilization on the Usage Analytics page in InOne.
- [Export Invalid Phone Numbers](https://academy.insiderone.com/docs/exporting-invalid-and-blacklisted-phone-numbers.md): Learn how to export invalid phone numbers for SMS in InOne to clean your list, improve deliverability, and maintain accurate contact data.
- [Architect Analytics Dashboard](https://academy.insiderone.com/docs/architect-analytics-dashboard-1.md): Architect Analytics dashboard offers a visual report to analyze the performance of all journeys.
- [Journey Live Statistics](https://academy.insiderone.com/docs/journey-live-statistics.md): You can see live statistics of a journey on the canvas when you launch it.
- [Single Journey Analytics](https://academy.insiderone.com/docs/single-journey-analytics.md)
- [Architect Journey: A/B Split Analytics](https://academy.insiderone.com/docs/architect-journey-ab-split-analytics.md): When you are at the A/B split element on the canvas, you can click the Go to A/B Split Analytics button on the element to see the analytics of this channel.
- [Export Journey User Data](https://academy.insiderone.com/docs/how-to-export-journey-user-data-1.md): Use the Export Raw User Data API or User Profiles page to download the list of users who entered, exited, or interacted with a specific Architect journey.
- [Conversions and Attribution Models in Architect](https://academy.insiderone.com/docs/how-to-calculate-conversion-rate-in-journeys-1.md): A conversion refers to any desired action a user takes in response to a marketing effort. It represents the moment when a user completes a specific goal defined by the marketer.
- [Architect Journey: Web Push Channel Analytics](https://academy.insiderone.com/docs/architect-journey-web-push-channel-analytics.md)
- [Architect Journey: App Push Channel Analytics](https://academy.insiderone.com/docs/architect-journey-app-push-channel-analytics.md)
- [Architect Journey: Email Channel Analytics](https://academy.insiderone.com/docs/architect-journey-email-channel-analytics.md)
- [Architect Journey: SMS Channel Analytics](https://academy.insiderone.com/docs/architect-journey-sms-channel-analytics.md): When you are at the SMS element on the canvas, you can click the Go to SMS Analytics button on the element to see the analytics of this channel.
- [Architect Journey: WhatsApp Channel Analytics](https://academy.insiderone.com/docs/architect-journey-whatsapp-channel-analytics.md)
- [Architect Journey: On-Site Channel Analytics](https://academy.insiderone.com/docs/architect-journey-on-site-channel-analytics.md)
- [Architect Journey: In-App Channel Analytics](https://academy.insiderone.com/docs/architect-journey-in-app-channel-analytics.md)
- [Increase Metrics by Web Features](https://academy.insiderone.com/docs/increase-metrics-by-web-features-1.md): Covers Increase Metrics by Web Features, mapping Insider One products like Social Proof, Countdown Bars, and InStory to Add-to-Cart and Pageview KPIs.
- [Web Templates Campaign Level Analytics](https://academy.insiderone.com/docs/web-suite-analytics-1.md): Covers Web Templates Campaign Level Analytics, including Impressions, Click-Through Rate, CR Uplift, Leads Collected, and Purchases Goal Metrics data.
- [Cross-Platform Web Templates Analytics](https://academy.insiderone.com/docs/responsive-web-suite-analytics-1.md): Covers Cross-Platform Web Templates Analytics, including per-platform Impressions, CR Uplift, AOV, Incremental Revenue, and Probability to Win metric.
- [InStory Analytics](https://academy.insiderone.com/docs/instory-analytics-1.md): Covers InStory Analytics, including the Impression Funnel, Purchases Goal Metrics, and Story Analytics such as Views, CTR, and Skip Forward/Back rate.
- [Smart Recommender Analytics](https://academy.insiderone.com/docs/smart-recommender-analytics-2.md): Covers Smart Recommender Analytics, including the attribution window, revenue metrics, and campaign, product, and category performance analytics data.
- [Interpret the Smart Recommender Analytics Results](https://academy.insiderone.com/docs/interpret-the-smart-recommender-analytics-results-1.md): Covers how to interpret Smart Recommender Analytics results, with real-world use cases for campaign, product, and category optimization flow examples.
- [Smart Recommender A/B Testing View](https://academy.insiderone.com/docs/smart-recommender-a-b-testing-view.md): Covers the Smart Recommender A/B Testing View, including its filters, summary metrics, and how it differs from product-level analytics dashboards too.
- [Impressions Calculation in Smart Recommender](https://academy.insiderone.com/docs/impressions-calculation-in-smart-recommender-1.md): Covers how Impressions Calculation in Smart Recommender changed over time, explaining the March, May, and September 2024 updates to calculation logic.
- [Integrate Smart Recommender Campaigns to GA4](https://academy.insiderone.com/docs/integrate-smart-recommender-campaigns-to-ga4-1.md): Covers how to integrate Smart Recommender campaigns into GA4, covering its widget and product events, setup steps, and how to check GA4 event reports.
- [App Smart Recommender Reports](https://academy.insiderone.com/docs/app-smart-recommender-reports-1.md): Upon creating your Smart Recommender campaign, you can keep track of its performance using the Results option.
- [Eureka Search Analytics](https://academy.insiderone.com/docs/eureka-search-analytics-1.md): Explains Eureka Search Analytics: funnel metrics like CTR, add-to-cart and conversion rates, attribution windows, and revenue by keyword and campaign.
- [Eureka Category Listing Analytics](https://academy.insiderone.com/docs/eureka-category-listing-analytics-1.md): Explains Eureka Category Listing Analytics: funnel metrics like CTR, add-to-cart and conversion rates, attribution windows, and category revenue data.
- [Eureka Search Usage Analytics](https://academy.insiderone.com/docs/eureka-search-usage-analytics-1.md): Explains how to check Eureka's monthly usage limits via the Usage Analytics dashboard, and how the API Request Volume counts each character you typed.
- [Eureka Usage Measurement](https://academy.insiderone.com/docs/eureka-usage-measurement-1.md): Explains how Eureka calculates its billable usage for Search, Category, and Suggestion operations, counting keystrokes, facet clicks, and page clicks.
- [Predictive Analytics](https://academy.insiderone.com/docs/predictive-analytics-overview.md): Learn the predictive analytics overview in InOne to understand how data insights help forecast behavior and improve targeting for smarter campaigns.
- [Predictive Analytics Dashboard](https://academy.insiderone.com/docs/predictive-analytics-dashboard.md): Covers the Insider One Predictive Analytics Dashboard, including predictive segments, customer behavior insights, purchase likelihood, churn risk, and audience trends.
- [Support AI Agent Analytics](https://academy.insiderone.com/docs/support-ai-agent-analytics-1.md): The Support AI Agent Analytics page provides a comprehensive overview of how your AI agents perform across support conversations.
- [Shopping AI Agent Analytics](https://academy.insiderone.com/docs/shopping-ai-agent-analytics-1.md): Monitor Shopping Agent performance with analytics for product discovery, engagement, conversion rates, attribution windows, and revenue insights across Web and WhatsApp channels.
- [Mobile App Suite Home Page Analytics](https://academy.insiderone.com/docs/mobile-app-suite-home-page-analytics-2.md)
- [Overall App Push Analytics](https://academy.insiderone.com/docs/overall-app-push-analytics.md): Explains Overall App Push Analytics, covering campaign metrics, delivery performance, engagements, reporting insights, and optimization opportunities.
- [Campaign-Level App Push Analytics](https://academy.insiderone.com/docs/app-push-analytics-1.md)
- [App Push Metric Calculations](https://academy.insiderone.com/docs/app-push-metric-calculations.md): Explains App Push metric calculations, covering formulas, delivery metrics, engagement rates, performance analysis, and campaign optimization insights.
- [Overall App Templates Analytics](https://academy.insiderone.com/docs/overall-app-templates-analytics.md)
- [App Templates: Campaign Level Analytics](https://academy.insiderone.com/docs/app-templates-results-page.md): You can gain a better understanding of Mobile App Templates individually through Template Store Campaign Level Analytics.
- [FAQ about Mobile App Reporting](https://academy.insiderone.com/docs/faq-mobile-app-reporting.md): This FAQ page answers questions about mobile app reporting.
- [App Insights](https://academy.insiderone.com/docs/app-insights.md): Explains App Insights, covering mobile analytics, uninstall trends, and app growth insights.
- [App Uninstall Analytics](https://academy.insiderone.com/docs/app-uninstall-analytics.md): Uninstall Analytics help you understand why some users abandon your app.
- [FAQ for Uninstall Analytics](https://academy.insiderone.com/docs/faq-uninstall-analytics.md): This FAQ page answers questions about uninstall analytics.
- [Behavior Analytics](https://academy.insiderone.com/docs/behavior-analytics.md): Explains Behavior Analytics, covering Funnel, Flow, Event Analytics and Retention Cohorts to analyze user behavior across web, app and API.
- [Behavior Analytics: Funnel Analytics](https://academy.insiderone.com/docs/behavior-analytics-funnel-analytics.md): A funnel is a visual representation of a user's steps to complete a specific goal on a website or mobile application.
- [Behavior Analytics: Flow Analytics](https://academy.insiderone.com/docs/behavior-analytics-flow-analytics.md): Flows show users' popular paths on your platform within the selected period.
- [Behavior Analytics: Event Analytics](https://academy.insiderone.com/docs/behavior-analytics-event-analytics.md): Explains Behavior Analytics Event Analytics, covering event tracking, user behavior analysis, engagement trends, reporting, and actionable insights.
- [Behavior Analytics: Retention Cohort](https://academy.insiderone.com/docs/behavior-analytics-retention-cohort.md): Explains Behavior Analytics Retention Cohort, covering user retention analysis, cohort tracking, engagement trends, and behavioral insights.
- [Behavior Analytics: Behavior Dashboards](https://academy.insiderone.com/docs/behavior-analytics-behavior-dashboards.md): Explains Behavior Analytics dashboards, covering user behavior tracking, data visualization, engagement trends, reporting, and actionable insights.
- [Use Cases for Behavior Analytics](https://academy.insiderone.com/docs/behavior-analytics-use-cases.md): Use cases for behavior analytics
- [Use Cases](https://academy.insiderone.com/docs/use-cases-library.md): Covers the Insider One Use Cases Library, including practical cross-channel examples for customer engagement, personalization, retention, conversion, and growth.
- [Activate Your Data Warehouse Data](https://academy.insiderone.com/docs/zero-copy-segmentation-on-your-data-warehouse.md): Insider One connects to Snowflake, BigQuery, and Databricks with zero-copy, reference-based segmentation that queries data without importing it.
- [Use Cases for Predictive Segments](https://academy.insiderone.com/docs/use-cases-for-predictive-segments-1.md): Learn key use cases for predictive segments in InOne to anticipate customer behavior and engage audiences with targeted, data-driven campaigns.
- [Use Cases for Web Push](https://academy.insiderone.com/docs/use-cases-for-web-push-1.md): Explore core Web Push use cases — Single, Trigger, Welcome, Cart Reminder, Back in Stock, Price Drop, and API — for every stage of the customer journey.
- [Use Cases for Single App Push](https://academy.insiderone.com/docs/use-cases-for-single-app-push-1.md): You can use the Single App Push for various use cases.
- [Use Cases for Carousel & Slider App Pushes](https://academy.insiderone.com/docs/use-cases-for-carousel-slider-app-pushes.md)
- [Use Cases for Recurring App Push](https://academy.insiderone.com/docs/use-cases-for-recurring-app-push-1.md): You can use the Recurring App Push in various use cases.
- [Use Cases for Conversion App Push](https://academy.insiderone.com/docs/use-cases-for-conversion-app-push-1.md): You can use the Conversion App Push in various use cases.
- [Use Cases for Geofence App Push](https://academy.insiderone.com/docs/use-cases-for-geofence-app-push-1.md): You can use the geofence app push for various use cases, such as welcoming users at the door, following up after a visit, giving out coupon codes, and engaging with customers near a store.
- [Use Cases for Cart Reminder App Push](https://academy.insiderone.com/docs/use-cases-for-cart-reminder-app-push-1.md)
- [Use Cases for WhatsApp](https://academy.insiderone.com/docs/use-cases-for-whatsapp-channel-1.md): Learn key use cases for WhatsApp in InOne to engage customers, drive conversions, and improve communication with tailored messaging strategies.
- [Use Cases for SMS](https://academy.insiderone.com/docs/use-cases-for-sms-channel-1.md): This guide explains how to use an SMS channel to reach your users with promotional and transactional content.
- [Architect Use Case: Browse Abandonment](https://academy.insiderone.com/docs/architect-use-case-browse-abandonment.md)
- [Architect Use Case: Cart Abandonment](https://academy.insiderone.com/docs/architect-use-case-cart-abandonment.md)
- [Architect Use Case: New User Registration](https://academy.insiderone.com/docs/architect-use-case-new-user-registration.md)
- [Architect Use Case: Welcome/Onboarding](https://academy.insiderone.com/docs/architect-use-case-welcomeonboarding.md): When new users come to your website or mobile app for the first time and subscribes to your newsletters, they share their email addresses or phone numbers. This creates a big opportunity for you to show a warm welcoming, introducing your brand and your offers.
- [Architect Use Case: Cross-Selling](https://academy.insiderone.com/docs/architect-use-case-cross-selling.md): Cross-Selling journeys help you increase your average order value and boost customer satisfaction by recommending complementary products after a purchase.
- [Architect Use Case: User Reactivation (Win-back)](https://academy.insiderone.com/docs/architect-use-case-user-reactivation-win-back.md)
- [Architect Use Case: Post-Purchase](https://academy.insiderone.com/docs/architect-use-case-post-purchase.md): You can have post-purchase journey flow to boost loyalty to your brand, and you can get buyers to buy again.
- [Architect Use Case: Replenishment](https://academy.insiderone.com/docs/architect-use-case-replenishment.md): Having a replenishment strategy and reminding users to repeat purchases ultimately increase the lifetime value and revenue.
- [Architect Use Case: First Time Buyer to Repeat](https://academy.insiderone.com/docs/architect-use-case-first-time-buyer-to-repeat.md)
- [Architect Use Case: Birthday](https://academy.insiderone.com/docs/architect-use-case-birthday.md)
- [Architect Use Case: Lead Generation](https://academy.insiderone.com/docs/architect-use-case-lead-generation.md): You can create Lead Generation journeys to drive your customers back to your site and increase website page visits by offering relevant content.
- [Architect Use Case: Install](https://academy.insiderone.com/docs/architect-use-case-install.md): You can get to know who installed your app and trigger journeys to engage your users more with your brand.
- [Architect Use Case: Uninstall](https://academy.insiderone.com/docs/architect-use-case-uninstall.md): You can win back users who uninstall your app by targeting them on other platforms and channels.
- [Architect Use Case: Form Abandonment](https://academy.insiderone.com/docs/architect-use-case-form-abandonment.md): You can take steps to prevent form abandonment with a journey as your goal is to increase your conversion or acquisition rate.
- [Architect Use Case: App Download](https://academy.insiderone.com/docs/architect-use-case-app-download.md)
- [Architect Use Case: Price Drop](https://academy.insiderone.com/docs/architect-use-case-price-drop-1.md)
- [Architect Use Case: Back in Stock](https://academy.insiderone.com/docs/architect-use-case-back-in-stock-1.md)
- [Custom Architect Use Cases](https://academy.insiderone.com/docs/custom-architect-use-cases.md)
- [Use Cases to Increase Conversion Rate](https://academy.insiderone.com/docs/use-cases-to-increase-conversion-rate-1.md): Covers Use Cases to Increase Conversion Rate, covering Social Proof, Countdown Bar, Hello Bar V2, Side Coupon Menu, and Scratch Coupon template usage.
- [Use Cases to Increase Engagement](https://academy.insiderone.com/docs/use-cases-to-increase-engagement-1.md): Covers Use Cases to Increase Engagement, including Hamburger Menu, Sticky Menus, Top Searches, Back to Top Button, Radial Menu, and Call Us templates.
- [Use Cases to Collect Leads](https://academy.insiderone.com/docs/use-cases-to-collect-leads-1.md): Covers Use Cases to Collect Leads, including Lead Collection, Pick a Gift, SMS and WhatsApp Opt-ins, Wheel of Fortune, and Email Collection templates.
- [Use Cases to Collect Feedback](https://academy.insiderone.com/docs/use-cases-to-collect-feedback-1.md): Insider One's Feedback and Emoji Feedback survey templates collect visitor opinions on-site, the same survey format used to build interactive quizzes.
- [Use Cases to Increase App Install Rate](https://academy.insiderone.com/docs/use-cases-to-increase-app-install-rate-1.md): Covers Use Cases to Increase App Install Rate, including App Engagement, App Download with 5 Stars, and App Download templates for driving app growth.
- [Use Cases to Decrease Cart Abandonment Rate](https://academy.insiderone.com/docs/use-cases-to-decrease-cart-abandonment-rate-1.md): Covers Use Cases to Decrease Cart Abandonment Rate, including Cart Reminder and Floating Cart templates that help recover abandoned shopping cart now.
- [Use Cases to Increase Average Order Value](https://academy.insiderone.com/docs/use-cases-to-increase-average-order-value-1.md): Covers Use Cases to Increase Average Order Value, including Purchase Progress Bar and Purchase Progress templates that motivate purchases toward goal.
- [Use Cases for App Wheel of Fortune](https://academy.insiderone.com/docs/use-cases-for-app-wheel-of-fortune-1.md)
- [Use Cases for App Scratch Coupon](https://academy.insiderone.com/docs/use-cases-for-app-scratch-coupon-1.md)
- [Use Cases for In-App](https://academy.insiderone.com/docs/use-cases-for-in-app-1.md)
- [Use Cases for App Lead Generation](https://academy.insiderone.com/docs/use-cases-for-app-lead-collection-1.md)
- [Use Cases for App Content Optimizer](https://academy.insiderone.com/docs/use-cases-for-app-content-optimizer.md): You can use Content Optimizer to make changes to your application without requiring app testing, deployment to your store, or user app updates to see the changes.
- [Recommendations](https://academy.insiderone.com/docs/recommendations-use-cases.md)
- [Use Cases for App Smart Recommender](https://academy.insiderone.com/docs/use-cases-for-app-smart-recommender.md): Using Smart Recommender, you can increase conversions, conversion rates, and AOV by providing personalized recommendations.
- [Smart Recommender for Fashion Verticals](https://academy.insiderone.com/docs/smart-recommender-for-fashion-verticals-1.md): Covers Smart Recommender for Fashion, including AOV walkthroughs, seasonal collections, outfit pairing, and page-type use cases for fashion retailers.
- [Smart Recommender for Beauty & Cosmetics Verticals](https://academy.insiderone.com/docs/smart-recommender-for-beauty-cosmetics-verticals-1.md): Covers Smart Recommender for Beauty & Cosmetics, including AOV walkthroughs, routine bundles, skin-type personalization, and page-type use cases, too.
- [Smart Recommender for Gardening Verticals](https://academy.insiderone.com/docs/smart-recommender-for-gardening-verticals-1.md): Covers Smart Recommender for Gardening, including AOV walkthroughs, seasonal starter kits, plant and tool cross-sells, and select page-type use cases.
- [Smart Recommender for Books & Publishing Verticals](https://academy.insiderone.com/docs/smart-recommender-for-books-publishing-verticals-1.md): Covers Smart Recommender for books and publishing, including genre discovery, trending titles, series completion, and the genre vs author walkthrough.
- [Smart Recommender for Pets & Animal Care Verticals](https://academy.insiderone.com/docs/smart-recommender-for-pets-animal-care-verticals-1.md): Covers Smart Recommender for Pets & Animal Care, including AOV walkthroughs, replenishment reminders, starter kits, and pet-type, page-type use cases.
- [Smart Recommender Grocery Verticals](https://academy.insiderone.com/docs/smart-recommender-grocery-verticals-1.md): Covers Smart Recommender for Grocery, including AOV walkthrough, replenishment reminders, meal kits, dietary personalization, and page-type use cases.
- [Smart Recommender Sports & Outdoors Verticals](https://academy.insiderone.com/docs/smart-recommender-sports-outdoors-verticals-1.md): Covers Smart Recommender for Sports & Outdoors, including AOV walkthroughs, seasonal gear picks, activity-based starter kits, and page-type use cases.
- [Smart Recommender for Furniture Verticals](https://academy.insiderone.com/docs/smart-recommender-for-furniture-verticals-1.md): Covers Smart Recommender for Furniture, including AOV walkthroughs, room-based personalization, complete-the-look cross-sells, and page-type examples.
- [Smart Recommender for Marketplace Verticals](https://academy.insiderone.com/docs/smart-recommender-for-marketplace-verticals-1.md): Covers Smart Recommender for marketplace sites, including personalized discovery, seller/brand loyalty, cross-sell, and an AOV cross-sell walkthrough.
- [Smart Recommender for Electronics Verticals](https://academy.insiderone.com/docs/smart-recommender-for-electronics-verticals-1.md): Covers Smart Recommender for electronics storefronts, including accessory cross-sells, tech picks, deals, affinity targeting, and the AOV walkthrough.
- [Smart Recommender for Airlines Verticals](https://academy.insiderone.com/docs/smart-recommender-for-airlines-verticals-1.md): Covers Smart Recommender for airlines, including route inspiration, seat upgrades, travel cross-sells, and a discounted vs popular routes walkthrough.
- [Smart Recommender for Jewelry & Watches Verticals](https://academy.insiderone.com/docs/smart-recommender-for-jewelry-watches-verticals-1.md): Covers Smart Recommender for jewelry and watches, including style discovery, occasion personalization, and an AOV-boosting pairing bundle walkthrough.
- [Smart Recommender for Meal Delivery Verticals](https://academy.insiderone.com/docs/smart-recommender-for-meal-delivery-verticals-1.md): Covers Smart Recommender for meal delivery sites, including reordering, taste affinity, checkout add-ons, and an AOV complementary add-on walkthrough.
- [Smart Recommender for Toys & Games Verticals](https://academy.insiderone.com/docs/smart-recommender-for-toys-games-verticals-1.md): Covers Smart Recommender for toys & games, including age-based discovery, gifting, complementary add-ons, and a walkthrough on age group vs. category
- [Smart Recommender for Travel & Hospitality Verticals](https://academy.insiderone.com/docs/smart-recommender-for-travel-hospitality-verticals-1.md): Covers Smart Recommender for travel & hospitality, including room upgrades, local experiences, and an ABV-boosting experiences cross-sell walkthrough.
- [Smart Recommender for Car Rental Verticals](https://academy.insiderone.com/docs/smart-recommender-for-car-rental-verticals-1.md): Covers Smart Recommender for car rentals, including vehicle upgrades, add-on cross-sells, geo-based drop-offs, and ABV focused cross-sell walkthrough.
- [Smart Recommender for Car Rental Verticals](https://academy.insiderone.com/docs/smart-recommender-for-car-rental-verticals-2.md): Covers Smart Recommender for car rentals, including vehicle upgrades, add-on cross-sells, geo-based drop-offs, and ABV focused cross-sell walkthrough.
- [FAQ](https://academy.insiderone.com/docs/faq-overview.md)
- [FAQ about Mobile App Settings](https://academy.insiderone.com/docs/faq-about-mobile-app-settings.md): Covers frequently asked questions about Mobile App Settings in Insider One, including app configuration, SDK settings, push notifications, platforms, and app management.
- [FAQ about Mobile Channel Frequency Capping](https://academy.insiderone.com/docs/faq-about-mobile-channel-frequency-capping.md): Explains mobile channel frequency capping FAQs, covering message limits, user experience, channel settings, campaign controls, and delivery rules.
- [FAQ about User Management](https://academy.insiderone.com/docs/faq-about-user-management-1.md): Answers FAQs about InOne User Management: login failures, expired invitations, temporary access, locked accounts, and resetting two-factor authentication.
- [FAQ about Predictive Segments](https://academy.insiderone.com/docs/faq-about-predictive-segments-1.md): This FAQ page answers questions about predictive segments, covering setup and activation, data requirements, algorithm behavior and limitations, campaign and audience management, and industry specific usage.
- [FAQ about Mobile Segmentation](https://academy.insiderone.com/docs/faq-about-mobile-segmentation-1.md): Get answers on mobile segmentation basics — events, attributes, device tokens, UDID, location data, GDPR consent, and predictive segment access.
- [FAQ about GDPR](https://academy.insiderone.com/docs/faq-about-gdpr.md): Covers frequently asked questions about GDPR in Insider One, including data processing, user rights, consent, data deletion, security, and compliance responsibilities.
- [FAQ about Email Deliverability](https://academy.insiderone.com/docs/faq-about-email-deliverability-1.md): This FAQ page answers questions about email deliverability.
- [FAQ about Email Frequency Capping](https://academy.insiderone.com/docs/faq-about-email-frequency-capping-1.md): This FAQ page answers questions about email frequency capping.
- [FAQ about Email Analytics](https://academy.insiderone.com/docs/faq-about-email-analytics-1.md): This FAQ page answers questions about email analytics.
- [FAQ about Email Campaigns](https://academy.insiderone.com/docs/faq-about-email-campaigns-1.md): This FAQ page answers questions about email campaigns.
- [FAQ about Web Push](https://academy.insiderone.com/docs/faq-about-web-push-2.md): Web Push FAQ covering compatibility, delivery flow, TTL, opt-in re-prompting, unsubscribing, rich images, and language dropdown settings.
- [FAQ about Web Push Campaigns](https://academy.insiderone.com/docs/faq-about-web-push-campaigns.md): Web Push Campaigns FAQ covering title truncation, CTA button limits, frequency capping, TTL delivery quirks, character limits, and coupon codes.
- [FAQ About Web Push Integration and Service Worker](https://academy.insiderone.com/docs/faq-about-web-push-integration-and-service-worker.md): Web Push Integration FAQ covering Service Worker paths, token export, CDN hosting, HTTPS requirements, and multi-provider setups.
- [FAQ about Geofence App Push Notification](https://academy.insiderone.com/docs/faq-about-geofence-app-push-notification.md): This FAQ page answers questions about Geofence app push.
- [FAQ about Conversion App Push Notification](https://academy.insiderone.com/docs/faq-about-conversion-app-push-notification.md): This FAQ page answers questions about conversion app push.
- [FAQ about Carousel/Slider App Push Notification](https://academy.insiderone.com/docs/faq-about-advanced-rich-app-push-notification.md): This FAQ page answers questions about advanced rich app push.
- [FAQ about Standard App Push Notification](https://academy.insiderone.com/docs/faq-about-standard-app-push-notification.md): This FAQ page answers questions about standard app push.
- [FAQ about Cart Reminder App Push Notification](https://academy.insiderone.com/docs/faq-about-cart-reminder-app-push-notification.md): This FAQ page answers questions about cart reminder app pushes.
- [FAQ about Recurring App Push Notification](https://academy.insiderone.com/docs/faq-about-recurring-app-push-notification.md): This FAQ page answers questions about the recurring app push notification.
- [FAQ about Mobile App Metrics](https://academy.insiderone.com/docs/faq-about-mobile-app-metrics.md): This FAQ page answers questions about mobile app metrics.
- [FAQ about Mobile App Reporting](https://academy.insiderone.com/docs/faq-about-mobile-app-reporting-1.md): This FAQ page answers questions about mobile app reporting.
- [FAQ about WhatsApp](https://academy.insiderone.com/docs/faq-about-whatsapp-2.md): Answers to common WhatsApp Business questions in Insider One: account setup, opt-in, templates, delivery limits, and troubleshooting.
- [FAQ about SMS](https://academy.insiderone.com/docs/faq-about-sms-2.md): This FAQ page answers Insider One's SMS questions, integration and setup, mobile numbers, opt-in, opt-out, privacy, contacts management, campaign management, delivery and message formatting, testing messages, analytics, and miscellaneous topics.
- [FAQ about Architect](https://academy.insiderone.com/docs/faq-about-architect-1.md): FAQs on Insider One's Architect: journey capacity, pausing and editing live journeys, Call an API, A/B split, control groups, and price-drop starters.
- [FAQ about Web Templates](https://academy.insiderone.com/docs/faq-about-web-templates-1.md): Covers FAQ about Web Templates, answering questions on countdown timers, Social Proof, priority settings, coupon codes, and Lead Collection exporting.
- [FAQ about Mobile App Template Store](https://academy.insiderone.com/docs/faq-about-mobile-app-template-store.md): This FAQ page answers questions about mobile app template store.
- [FAQ about Basic App Templates](https://academy.insiderone.com/docs/faq-about-standard-inapp.md): This FAQ page answers questions about basic app templates.
- [FAQ about Mobile App Metrics](https://academy.insiderone.com/docs/faq-about-mobile-app-metrics-1.md): This FAQ page answers questions about mobile app metrics.
- [FAQ about Mobile App Reporting](https://academy.insiderone.com/docs/faq-about-mobile-app-reporting.md): This FAQ page answers questions about mobile app reporting.
- [FAQ about Lead Generation](https://academy.insiderone.com/docs/faq-about-lead-generation-1.md): FAQ about mobile lead generation campaigns
- [FAQ about Smart Recommender](https://academy.insiderone.com/docs/faq-about-smart-recommender-1.md): Covers FAQs about Smart Recommender catalog integration methods, update frequency, out-of-stock handling, attribute limits, and widget display issues.
- [FAQ about Smart Recommender Algorithms](https://academy.insiderone.com/docs/faq-about-smart-recommender-algorithms-1.md): Get answers on Smart Recommender algorithms — New Arrivals, Chef, User-Based, Mixed Strategy — covering training, customization, and accuracy.
- [FAQ about Smart Recommender Analytics](https://academy.insiderone.com/docs/faq-about-smart-recommender-overall-analytics-1.md): Understand Smart Recommender Analytics metrics — impressions, Direct vs. Assisted Revenue, attribution windows, and A/B Testing View discrepancies.
- [FAQ about Identity Resolution Management](https://academy.insiderone.com/docs/faq-about-identity-resolution-management-1.md): Answers common questions about Insider One's Identity Resolution Management, covering known users, identifier limits, profile merging, and tips today.
- [FAQ for Deep Links](https://academy.insiderone.com/docs/faq-for-deep-links.md): This FAQ page answers questions about deep links.
- [FAQ about Test Devices](https://academy.insiderone.com/docs/faq-about-test-devices.md): This FAQ page answers questions about mobile test devices.
- [FAQ about Executive Summary Dashboard](https://academy.insiderone.com/docs/faq-about-executive-summary-dashboard-1.md): This FAQ page answers questions about executive summary dashboard.
- [FAQ about OnSite Analytics](https://academy.insiderone.com/docs/faq-about-onsite-campaign-analytics-1.md): This FAQ page answers questions about onsite analytics.
- [FAQ for Uninstall Analytics](https://academy.insiderone.com/docs/faq-for-uninstall-analytics.md): This FAQ page answers questions about uninstall analytics.
- [FAQ about Mobile App Analytics](https://academy.insiderone.com/docs/faq-about-mobile-app-analytics.md): Covers frequently asked questions about Insider One Mobile App Analytics, including campaign metrics, data tracking, reporting behavior, and analytics results.
- [FAQ about Mobile App Dashboard Analytics](https://academy.insiderone.com/docs/faq-about-mobile-app-suite-analytics-1.md): FAQ about mobile app dashboard
- [Troubleshooting and Help](https://academy.insiderone.com/docs/troubleshooting-and-help.md)
- [User and Group Management](https://academy.insiderone.com/docs/user-and-group-management-troubleshooting.md)
- [Receiving no Invitation Email](https://academy.insiderone.com/docs/receiving-no-invitation-email-1.md): Troubleshoots missing InOne invitation emails, covering spam folders, mail server whitelisting, firewall blocks, and how to resend an expired invitation.
- [Locked User Recovery](https://academy.insiderone.com/docs/locked-user-recovery-1.md): Explains InOne's account lockout after six failed login attempts, the two-hour block, password-reset recovery flow, and permanent lockout after three blocks.
- [Email](https://academy.insiderone.com/docs/email-troubleshooting.md)
- [Why is there a download button on the image in my email?](https://academy.insiderone.com/docs/why-is-there-a-download-button-on-the-image-in-my-email-1.md)
- [How can we format our email for mobile view?](https://academy.insiderone.com/docs/how-can-we-format-our-email-for-mobile-view-1.md)
- [Why am I not receiving emails?](https://academy.insiderone.com/docs/why-am-i-not-receiving-emails-1.md): Several reasons might prevent your account from receiving emails.
- [How do we use Gmail's “Manage Subscriptions”?](https://academy.insiderone.com/docs/how-do-we-use-gmails-manage-subscriptions-1.md): Gmail’s Manage Subscriptions offers users a simplified way to manage bulk marketing emails by displaying how often certain senders contact them. With just one click, you can easily unsubscribe or block senders, all from a central.
- [How can we bring our emails to the Gmail Promotions tab?](https://academy.insiderone.com/docs/how-can-we-bring-our-emails-to-the-gmail-promotions-tab-1.md)
- [How does send time optimization work with email throttling?](https://academy.insiderone.com/docs/how-does-send-time-optimization-work-with-email-throttling-1.md)
- [How can we test UTM parameters?](https://academy.insiderone.com/docs/how-can-we-test-utm-parameters-1.md)
- [How can we redirect users to our app?](https://academy.insiderone.com/docs/how-can-we-redirect-users-to-our-app-1.md): Universal links are URLs that represent your content on both the web and the app
- [Why does our custom font look different in the email?](https://academy.insiderone.com/docs/why-does-our-custom-font-look-different-in-the-email-1.md): Add a Fallback Font through Custom Fonts to avoid font rendering differences
- [Why does the countdown timer look different in our email?](https://academy.insiderone.com/docs/why-does-the-countdown-timer-look-different-in-our-email-1.md): Every time an email template is opened in an email client, a request is sent to the timer service.
- [Why do we see a sudden increase in our email opens?](https://academy.insiderone.com/docs/why-do-we-see-a-sudden-increase-in-our-email-opens-1.md): This page explains why you might see a sudden increase in email opens.
- [How can we remove the fallback unsubscribe message from our emails?](https://academy.insiderone.com/docs/how-can-we-remove-the-fallback-unsubscribe-message-from-our-emails-1.md): This article explains how to remove the fallback unsubscribe message from emails.
- [How can I add whitespace in the email preheader?](https://academy.insiderone.com/docs/how-can-i-add-whitespace-in-the-email-preheader-1.md): Covers how to add whitespace to an email preheader in Insider One to control preview text, prevent unwanted body content, and improve inbox display.
- [Why are colors in emails are reverted in dark mode?](https://academy.insiderone.com/docs/why-are-colors-in-emails-are-reverted-in-dark-mode-1.md): This article explains why colors in emails are reverted in dark mode.
- [What are the common AMP rejection reasons?](https://academy.insiderone.com/docs/what-are-the-common-amp-rejection-reasons.md): This article explains the most common reasons for AMP rejection.
- [What can we do to avoid facing issues in the dark mode?](https://academy.insiderone.com/docs/what-can-we-do-to-avoid-facing-issues-in-the-dark-mode-1.md): Dark Mode reverses the color palette we usually use, displaying lighter text and icons on a darker background rather than dark text on a white background.
- [Which parameters can I use in display conditions?](https://academy.insiderone.com/docs/which-parameters-can-i-use-in-display-conditions-1.md)
- [Why cannot I see my AMP content?](https://academy.insiderone.com/docs/why-cannot-i-see-my-amp-content-1.md)
- [Solutions for Email Rendering Issues in Outlook](https://academy.insiderone.com/docs/solutions-for-email-rendering-issues-in-outlook-2.md): This guide offers solutions for common Outlook issues.
- [Web Push](https://academy.insiderone.com/docs/web-push-troubleshooting.md)
- [Web Push Notifications Not Received](https://academy.insiderone.com/docs/web-push-notifications-not-received.md): Covers troubleshooting steps for Web Push notifications not being received, including OS-level, browser-level, and opt-in permission checks correctly.
- [Check Opt-in Settings](https://academy.insiderone.com/docs/check-opt-in-settings-1.md): Covers checking Web Push Opt-in Settings in InOne, including the Activate Opt-in toggle and opt-in delay settings that can block the prompt correctly.
- [Check the Web Push URL](https://academy.insiderone.com/docs/check-the-web-push-url.md): Covers verifying your website URL matches in both Web Push Settings and InOne Account Settings to fix undelivered Web Push notifications for good now.
- [Web Push Channel Frequency Capping Settings](https://academy.insiderone.com/docs/web-push-channel-frequency-capping-settings-2.md): Learn how Channel and Campaign Frequency Capping limit daily and weekly Web Push notifications per user, with detailed examples and bypass options.
- [Debug Service Worker](https://academy.insiderone.com/docs/debug-service-worker-1.md): Covers debugging the Insider One Service Worker in Chrome and Firefox using a new browser profile, console status, and network request checks quickly.
- [Check the User Web Push Permission](https://academy.insiderone.com/docs/check-the-user-web-push-permission.md): Covers checking whether Web Push permission is granted by inspecting the insUserPermissionGranted value in local storage on Chrome and Firefox safely.
- [Clear Cache and Reset Data](https://academy.insiderone.com/docs/clear-cache-and-reset-data-1.md): Covers resetting Web Push permissions by clearing cache and site data in Chrome desktop, Chrome for Android, Firefox, and Safari on Mac appropriately.
- [Change in Web Push Analytics](https://academy.insiderone.com/docs/change-in-web-push-analytics-1.md): Covers reasons for unexpected increases in Web Push Analytics numbers, including traffic growth, campaigns, seasonality, and targeting work correctly.
- [Action Buttons in Web Push Notifications](https://academy.insiderone.com/docs/action-buttons-in-web-push-notifications-1.md): Covers a known Chrome and Android bug where Web Push action buttons appear unresponsive after being clicked, and a recommended workaround effectively.
- [Web Push Unsubscriber Peak Due to Data Policy](https://academy.insiderone.com/docs/web-push-unsubscriber-peak-due-to-data-policy-1.md): Covers why Web Push unsubscriber counts spike as inactive user profiles are archived under Insider One's Data Retention Policy each year consistently.
- [Optimize Growth When Setup Looks Correct](https://academy.insiderone.com/docs/optimize-growth-when-setup-looks-correct-1.md): Covers fixing stalled Web Push subscriber growth by checking silent prompt dismissal, overly narrow targeting, and audience saturation thoroughly now.
- [App Push](https://academy.insiderone.com/docs/app-push-troubleshooting-help.md)
- [Why cannot we receive app push notifications?](https://academy.insiderone.com/docs/why-cannot-we-receive-app-push-notifications-1.md): This article explains why you might not receive app push notifications.
- [Adding content-available 1 to push notifications](https://academy.insiderone.com/docs/adding-content-available-1-to-push-notifications-1.md)
- [WhatsApp](https://academy.insiderone.com/docs/whatsapp-troubleshooting.md)
- [Troubleshooting WhatsApp Business Message Delivery Issues](https://academy.insiderone.com/docs/troubleshooting-whatsapp-business-message-delivery-issues-2.md): Troubleshoot WhatsApp Business message delivery issues in InOne, including undelivered, dropped, and blocked messages.
- [Architect](https://academy.insiderone.com/docs/architect-troubleshooting.md)
- [Can we transfer our journey data to our database?](https://academy.insiderone.com/docs/can-we-transfer-our-journey-data-to-our-database-1.md): You can export your Architect Analytics along with the requested performance metrics through your Inone panel, or export the user activities or user information related to a specific journey.
- [Smart Recommender](https://academy.insiderone.com/docs/smart-recommender-troubleshooting.md)
- [Troubleshoot Algorithm Issues](https://academy.insiderone.com/docs/troubleshoot-algorithm-issues-1.md): Covers troubleshooting Smart Recommender algorithm issues, including feed management types, system rules, in-stock product thresholds, and API checks.
- [Resolve the No Feed Error](https://academy.insiderone.com/docs/resolve-the-no-feed-error-1.md): Diagnose and resolve the Smart Recommender 'No feed data' error by checking algorithm health, filters, the endpoint, and category matching.
- [Handle Out-of-Stock Items](https://academy.insiderone.com/docs/handle-out-of-stock-items-1.md): Troubleshoot Smart Recommender showing out-of-stock items by checking product sources like Clickstream, XML, Catalog API, and HitChecker.
- [Fix Product Catalog Default Attributes](https://academy.insiderone.com/docs/fix-product-catalog-default-attributes-2.md): Learn the required default product attributes for Smart Recommender across System Rules, XML, and Catalog API integrations, and how to fix missing ones.
- [Solve Attribute-Related Issues](https://academy.insiderone.com/docs/solve-attribute-related-issues-2.md): Troubleshoot incorrect or outdated Smart Recommender product attributes by checking your Clickstream, XML, or Catalog API data source.
- [Smart Recommender for Media & Entertainment Verticals](https://academy.insiderone.com/docs/smart-recommender-for-media-entertainment-verticals-1.md): Covers Smart Recommender for media and entertainment platforms, including personalized watchlists, trending titles, and a cross-promotion walkthrough.
- [Eureka](https://academy.insiderone.com/docs/eureka-troubleshooting.md)
- [Resolve the No Search Result Case](https://academy.insiderone.com/docs/resolve-the-no-search-result-case-1.md): Explains a 7-step troubleshooting checklist for no-result searches in Eureka, covering the catalog, filters, merchandising rules, and indexing status.
- [Address item_id Issues in the Product Catalog](https://academy.insiderone.com/docs/address-item-id-issues-in-the-product-catalog.md): Explains how item_id mismatches between your XML feed and system rules create ghost products with no attributed analytics and how to fix these issues.
- [Handle Out-of-Stock Items](https://academy.insiderone.com/docs/handle-out-of-stock-items-2.md): Explains how to troubleshoot out-of-stock items shown in Eureka by checking the item_id, its update source (ETL, XML, or the Catalog API), and status.
- [Fix Product Catalog Default Attributes](https://academy.insiderone.com/docs/fix-product-catalog-default-attributes-3.md): Learn the required default product attributes for Smart Recommender across System Rules, XML, and Catalog API integrations, and how to fix missing ones.
- [Solve Attribute-Related Issues](https://academy.insiderone.com/docs/solve-attribute-related-issues-3.md): Troubleshoot incorrect or outdated Smart Recommender product attributes by checking your Clickstream, XML, or Catalog API data source.
- [Ever Success](https://academy.insiderone.com/docs/ever-success.md): Apply Insider One's Ever Success framework, dashboards, kickoff steps, check-ins, and FAQs to drive growth, retention, and satisfaction.
- [Executive Summary Dashboard: A snapshot of success](https://academy.insiderone.com/docs/executive-summary-dashboard-a-snapshot-of-success.md): Covers how to use Insider One's Executive Summary Dashboard to track campaign performance, engagement, adoption, ROI metrics, and growth opportunities.
- [Overall Analytics: A snapshot of performance](https://academy.insiderone.com/docs/overall-analytics-a-snapshot-of-performance.md): Covers how to use Insider One Overall Analytics to compare channel performance, track revenue and conversions, customize metrics, and identify growth opportunities.
- [Support and Help](https://academy.insiderone.com/docs/support-and-help.md): Covers Insider One support and help resources, including Academy, Help Center, ticket submission, live chat, and guidance for resolving product-related issues.
- [Platform Usage for Efficient Growth](https://academy.insiderone.com/docs/platform-usage-for-efficient-growth.md): Covers how to use Insider One Usage Analytics to track MTUs, data points, message volumes, journey entries, platform limits, and plan for efficient growth.
- [Web Suite Success Guide](https://academy.insiderone.com/docs/web-suite-success-guide.md): Covers the full Web Suite strategy: quick wins, a playbook by adoption stage, key metrics like incremental revenue and CTR, and troubleshooting steps.
- [Web Push Success Guide](https://academy.insiderone.com/docs/web-push-success-guide.md): Covers the Web Push strategy: quick wins, a playbook by adoption stage, key metrics like delivery rate, CTR, and opt-in CTR, and troubleshooting tips.
- [Email Success Guide](https://academy.insiderone.com/docs/email-success-guide.md): Covers how to build and optimize an Email strategy in Insider One, including deliverability, personalization, automation, analytics, metrics, and troubleshooting.
- [SMS Success Guide](https://academy.insiderone.com/docs/sms-success-guide.md): Covers how to build and optimize an SMS strategy in Insider One, including setup, compliance, campaigns, personalization, analytics, metrics, and troubleshooting.
- [WhatsApp Success Guide](https://academy.insiderone.com/docs/whatsapp-success-guide.md): Covers how to build and optimize a WhatsApp strategy in Insider One, including setup, campaigns, templates, compliance, analytics, metrics, and troubleshooting.
- [Mobile App Success Guide](https://academy.insiderone.com/docs/mobile-app-success-guide.md): Covers how to build and optimize a Mobile App strategy in Insider One, including App Push, in-app campaigns, personalization, analytics, and troubleshooting.
- [Architect Success Guide](https://academy.insiderone.com/docs/architect-success-guide.md): Covers how to build and optimize Architect journeys in Insider One, including journey design, audience targeting, channels, testing, analytics, and optimization.
- [Smart Recommender Success Guide](https://academy.insiderone.com/docs/smart-recommender-success-guide.md): Covers Smart Recommender strategy: algorithm selection, a playbook by adoption stage, key metrics like direct revenue and conversion rate, and advice.
- [Eureka Ever Success Guide](https://academy.insiderone.com/docs/eureka-ever-success-guide.md): Covers Eureka's growth strategy: relevance tuning, a playbook by adoption stage, key metrics like CTR and no-result rate, and troubleshooting answers.
- [Marketing pages](https://academy.insiderone.com/docs/marketing-pages.md)
- [Coupon Code Lifecycle](https://academy.insiderone.com/docs/coupon-code-lifecycle.md): Covers how Insider One generates, assigns, and delivers unique coupon codes across channels, and ingests redemption events for targeting and fraud checks.
- [AI Model Hosting Governance](https://academy.insiderone.com/docs/ai-model-hosting-governance.md): Explains how Insider One routes AI requests through the Minerva gateway, where models are hosted, how customer configuration is scoped, and ADM/AI transparency.
- [Consent Global Suppression CEM Classification](https://academy.insiderone.com/docs/consent-global-suppression-cem-classification.md): Covers Insider One’s global opt-out, multi-brand suppression propagation, Service vs. Commercial template classification, and the consent audit trail.
- [Multi-Brand Multi-Tenant Architecture](https://academy.insiderone.com/docs/multi-brand-multi-tenant-architecture.md): Explains Insider One’s per-brand workspace isolation, shared infrastructure, group-level reporting, and cross-brand unification for shared caps and audiences.
- [Offer Lifecycle Governance](https://academy.insiderone.com/docs/offer-lifecycle-governance.md): Covers offer lifecycle states, role-based approver control, and real-time budget, redemption, and inventory guardrails enforced by Insider One per customer.
- [Pre-Built Connector Directory](https://academy.insiderone.com/docs/pre-built-connector-directory.md): Lists which loyalty, identity, and retail media platforms have native Insider One connectors versus API or Partner Integration Framework integrations.
- [Retail Media Activation Suite](https://academy.insiderone.com/docs/retail-media-activation-suite.md): Covers offer prioritization, stock-aware suppression, sponsored placement, clean room measurement, and incrementality reporting in retail media programs.
- [Developer Guide](https://academy.insiderone.com/docs/developer-guide-overview.md): Start here for Insider One's developer documentation: data collection SDKs and APIs, channel setup, product discovery, and platform concepts.
- [Get Started with Insider One](https://academy.insiderone.com/docs/developer-guide-fundamentals.md)
- [How does Insider One work?](https://academy.insiderone.com/docs/how-does-insider-work.md): An overview of how Insider One unifies customer data, predicts behavior with AI, and personalizes marketing across web, app, and other channels.
- [Quick Start Guide for Developers](https://academy.insiderone.com/docs/quick-start-guide-for-developers.md): A quick-start guide for integrating Insider One's Web and Mobile SDKs, covering platform setup, tagging, data flow, event tracking, and testing steps.
- [Insider One Account Setup](https://academy.insiderone.com/docs/general-settings-account-setup.md): Explains the Account Setup step of onboarding: user management, personal and account settings, business industry, email consent, and basket selection.
- [Glossary for Developers](https://academy.insiderone.com/docs/glossary-for-developers.md): An alphabetical glossary of Insider One developer terms, covering APIs, SDKs, events, attributes, identity resolution, and other integration concepts.
- [Data and Identity](https://academy.insiderone.com/docs/data-and-identity-management.md): Hub for data and identity management in Insider One: user data planning, attributes and events, identity resolution, ingestion, and data retention.
- [User Data Planning](https://academy.insiderone.com/docs/developer-guide-user-data-planning.md): Introduces the Insider One User Data Planning tool, which helps define, organize, and validate data based on your objectives, use cases, and industry.
- [Design Your Data Plan](https://academy.insiderone.com/docs/design-your-data-plan.md): Explains how to design a data tracking plan by defining business objectives, use cases, events, event parameters, and consistent user attribute names.
- [Plan Your Use Case](https://academy.insiderone.com/docs/plan-your-use-case.md): Explains the Use Case Planner: selecting or creating use cases, then managing their priority, channel, and ownership, and reviewing data requirements.
- [Plan Your User Data](https://academy.insiderone.com/docs/plan-your-user-data.md): Explains the User Data Planning steps: uploading data, use case data mapping, identifiers, data sources, and confirming the plan for Insider's review.
- [Data Name Upload](https://academy.insiderone.com/docs/data-name-upload.md): Explains Data Name Upload, which lets you bulk-upload events, attributes, and parameters via XLS or XLSX instead of entering data manually one by one.
- [Attributes & Events](https://academy.insiderone.com/docs/attributes-and-events-category.md): Events and Attributes reference. Explore the relationship between events and user attributes, including definitions, usage contexts, and best practices.
- [Attributes and Events](https://academy.insiderone.com/docs/attributes-events-guide.md): Explains events vs. attributes in Insider One: how each type stores data over time, default vs. custom types, event parameters, limits, and use cases.
- [Attributes and Events Page](https://academy.insiderone.com/docs/attributes-events-page.md): Manage the InOne Attributes and Events page to add, verify, and monitor the custom customer data fields Insider One tracks.
- [Default Events](https://academy.insiderone.com/docs/default-events.md): Default events are the tracking events Insider One automatically sets up for actions like page views, purchases, and journeys.
- [Create a Custom Event](https://academy.insiderone.com/docs/create-a-custom-event.md): Explains how to create and edit a custom event and its event parameters in Insider One, covering required fields, data types, and editing limits here.
- [Create a Custom Event Parameter](https://academy.insiderone.com/docs/create-a-custom-event-parameter.md): Explains how to create and edit custom event parameters in Insider One, covering system name, data type options, PII flag, and usage restrictions now.
- [Default Attributes](https://academy.insiderone.com/docs/default-attributes.md): Lists Insider One's default user attributes, split into those auto-populated via integrations and those needing partner-supplied values, with samples.
- [Create a Custom Attribute](https://academy.insiderone.com/docs/create-a-custom-attribute.md): Explains how to create and edit a custom attribute in Insider One, covering system name, data type, PII flag, and editing restrictions based on usage.
- [Object Type Attributes](https://academy.insiderone.com/docs/object-type-attributes.md): Object Type in Insider One stores a whole entity, such as an order, as one custom attribute with up to three nested levels of keys.
- [Attributes and Events: Use Cases](https://academy.insiderone.com/docs/attributes-events-use-cases.md): Gives example use cases for applying events, event parameters, and attributes to build customer segments in Insider One's segmentation strategy today.
- [Metadata Export](https://academy.insiderone.com/docs/metadata-export.md): Explains how to export Attributes, Events, or Event Parameters as a CSV file from the Insider One panel, covering filters, daily limits, and contents.
- [FAQ about Attributes and Events](https://academy.insiderone.com/docs/faq-about-attributes-and-events.md): Answers common questions about editing, deleting, TTL behavior, and changing data types across Insider One's attributes, events, and event parameters.
- [Array of Objects Attributes](https://academy.insiderone.com/docs/array-of-objects-attributes-overview.md)
- [How the Array of Objects Powers Campaigns](https://academy.insiderone.com/docs/how-the-array-of-objects-powers-campaigns.md): Explains how the Array of Objects structures one-to-many profile data in Insider One, covering schema setup, data ingestion, and the Array Rules used.
- [Create an Array of Objects Attribute](https://academy.insiderone.com/docs/create-an-array-of-objects-attribute.md): Explains how to create an Array of Objects attribute in Insider One, covering object keys, supported data types, editability, and account limitations.
- [Manage Array of Objects Attributes via the Upsert API](https://academy.insiderone.com/docs/manage-array-of-objects-attributes-via-the-upsert-api.md): Explains how to update Array of Objects data in Insider One via Upsert API's patch actions: add, merge, replace, remove, and remove-all, with samples.
- [Use an Array of Objects in Segmentation](https://academy.insiderone.com/docs/use-an-array-of-objects-in-segmentation.md): Explains how to use an Array of Objects attribute in Insider One's Dynamic Segments with an example that targets users whose subscriptions renew soon.
- [Use an Array of Objects in Journey Message Personalization](https://academy.insiderone.com/docs/use-an-array-of-objects-in-journey-message-personalization.md): Explains how Array Rules select and order records so you can personalize Journey messages using Array of Objects data fields in Insider One campaigns.
- [Use an Array of Objects in Journey Elements](https://academy.insiderone.com/docs/use-an-array-of-objects-in-journey-elements.md): Learn how Array of Objects (AoO) attributes work in journey starters, wait elements, exit criteria, and personalized content.
- [Use Cases for the Array of Objects](https://academy.insiderone.com/docs/use-cases-for-the-array-of-objects.md): Lists example use cases for the Array of Objects in Insider One across ecommerce, travel, insurance, finance, loyalty, events, pets, and music genres.
- [FAQ about the Array of Objects](https://academy.insiderone.com/docs/faq-about-the-array-of-objects.md): Answers common questions about the Array of Objects in Insider One, covering patch actions, Array Rules, data limits, editing, and export options now.
- [Array of Objects for Event Parameters](https://academy.insiderone.com/docs/array-of-objects-event-parameters.md): Introduces Array of Objects, an event parameter type that lets you send multiple structured records, such as items in one purchase, in a single event.
- [How Array of Objects for Event Parameters Works](https://academy.insiderone.com/docs/how-array-of-objects-for-event-parameters-works.md): Explains how Array of Objects event parameters work, covering predefined structure, insert-only data, and object-level segmentation in near real time.
- [Create the Array of Objects Event Parameter](https://academy.insiderone.com/docs/create-the-array-of-objects-event-parameter.md): Covers creating an Array of Objects event parameter: object keys, supported data types, nesting rules, configurable limits, and post-creation editing.
- [Send Event Data with an Array of Objects Parameter](https://academy.insiderone.com/docs/send-event-data-with-an-array-of-objects-parameter.md): Covers sending Array of Objects event data via the Upsert API's object_event_params field, and how structural violations and schema mismatches differ.
- [View Array of Objects in the User Profile](https://academy.insiderone.com/docs/view-array-of-objects-in-the-user-profile.md): Covers viewing Array of Objects data in User Profile > User Activity's event details modal, plus expanding each object and its nested sub-object keys.
- [Use Array of Objects Event Parameters in Segmentation](https://academy.insiderone.com/docs/use-array-of-objects-event-parameters-in-segmentation.md): Covers segmenting users on Array of Objects event parameters using the Number of Objects count, plus object key conditions, matched within one object.
- [Use Cases for the Array of Objects for Event Parameters](https://academy.insiderone.com/docs/use-cases-for-the-array-of-objects-for-event-parameters.md): Covers Array of Objects event-parameter use cases for retail carts, airline bookings, insurance policies, telco bundles, and healthcare prescriptions.
- [FAQ about the Array of Objects for Event Parameters](https://academy.insiderone.com/docs/faq-about-the-array-of-objects-for-event-parameters.md): Answers frequent questions on Array of Objects event parameters, covering insert-only behavior, payload placement, configurable limits, and key rules.
- [Expressions](https://academy.insiderone.com/docs/expressions-overview.md): Explains Expressions in Insider One: formulas that combine events and attributes into a new calculated attribute for segmentation and personalization.
- [Create an Expression](https://academy.insiderone.com/docs/create-an-expression.md): Explains how to build an Expression in Insider One using attributes, functions for numbers, strings, and dates, and arithmetic operators, then saving.
- [Use Expressions across InOne](https://academy.insiderone.com/docs/use-expressions-across-inone.md): Explains how to use Expressions in Insider One's segmentation, dynamic content, and reporting modules, plus current editing and data type limitations.
- [Use Cases for Expressions](https://academy.insiderone.com/docs/use-cases-for-expressions.md): Gives two example Expression patterns used in Insider One: calculating days since a date attribute and concatenating strings such as city and country.
- [Aggregates](https://academy.insiderone.com/docs/aggregates-overview.md): Explains Event Aggregates in Insider One: real-time metrics calculated from user's events, used as dynamic attributes for segmentation and activation.
- [Create an Aggregate](https://academy.insiderone.com/docs/create-an-aggregate.md): Explains how to create an Event Aggregate in Insider One by choosing an aggregate function, event, parameters, optional filters, and time window used.
- [How Aggregates Work](https://academy.insiderone.com/docs/how-aggregates-work.md): Explains how Event Aggregates work in Insider One, covering functions like SUM, COUNT, and LAST, filter conditions, and their exact time range limits.
- [Use Aggregates across InOne](https://academy.insiderone.com/docs/use-aggregates-across-inone.md): Explains how Event Aggregates recalculate on Insider One user profiles and how to filter Dynamic Segments using the dedicated Aggregates segment tool.
- [Use Cases for Aggregates](https://academy.insiderone.com/docs/use-cases-for-aggregates.md): Lists use cases for Event Aggregates in Insider One, including high-value targeting, revenue calculation, and discovery analysis of engagement levels.
- [FAQ about Aggregates](https://academy.insiderone.com/docs/faq-about-aggregates.md): Answers common questions about Event Aggregates in Insider One, covering editing, scope, filter conditions, real-time updates, and value changes here.
- [Lookup Tables](https://academy.insiderone.com/docs/lookup-tables.md): Explains Lookup Tables in Insider One: shared reference data joined to users or events, via a primary key, loaded by CSV or API, and used in segments.
- [How Lookup Tables Work](https://academy.insiderone.com/docs/how-lookup-tables-work.md): Explains how Lookup Tables work in Insider One, covering schema setup, primary keys, bindings, activation, industry use cases, rules, and limits here.
- [Manage Lookup Tables via API](https://academy.insiderone.com/docs/manage-lookup-tables-via-api.md): Documents the Lookup Tables API in Insider One: creating tables, upserting and deleting rows, adding columns, listing, and exporting data via samples.
- [Manage Lookup Tables from InOne](https://academy.insiderone.com/docs/manage-lookup-tables-from-inone.md): Explains how to create and manage a Lookup Table in Insider One's panel: defining schema, uploading CSV data, preview, binding, publishing, and edits.
- [Use Lookup Tables across InOne](https://academy.insiderone.com/docs/use-lookup-tables-across-inone.md): Explains how to use Lookup Table columns as filters in Insider One's Dynamic Segments and view the matched reference data on individual User Profiles.
- [FAQ about Lookup Tables](https://academy.insiderone.com/docs/faq-about-lookup-tables.md): Answers common questions about Lookup Tables in Insider One, covering segmentation use, campaign impact, CSV upserts, duplicate keys, and exports now.
- [Identity Resolution Management](https://academy.insiderone.com/docs/identity-resolution-management.md): Explains identification and unification concepts in Insider One's Identity Resolution Management, and links to related setup and settings guides here.
- [How Identifiers Work in Insider One](https://academy.insiderone.com/docs/how-identifiers-work-in-insider-one.md): Explains how Insider One identifiers vs. attributes drive identity resolution and merge UCD profiles via IRM settings, like priority and value limits."
- [Identity Resolution Management Settings](https://academy.insiderone.com/docs/identity-resolution-management-settings.md): Explains Identity Resolution Management settings in Insider One: identifiers, value limits, priority, blocked values, pausing, and account limits set.
- [Identify and Unify User Data](https://academy.insiderone.com/docs/identify-and-unify-user-data.md): Explains how Insider One creates, matches, and merges user profiles using identifiers, plus priority and value limit settings during matching process.
- [FAQ about Identity Resolution Management](https://academy.insiderone.com/docs/faq-about-identity-resolution-management.md): Answers common questions about Insider One's Identity Resolution Management, covering known users, identifier limits, profile merging, and tips today.
- [Use Phone Numbers as Identifiers for SMS](https://academy.insiderone.com/docs/phone-number-as-identifier-for-sms.md): Insider One's guide to using phone numbers as SMS identifiers: risks of skipping it include duplicate sends, misattributed events, and broken START/YES opt-ins.
- [Use Phone Numbers as Identifiers for WhatsApp](https://academy.insiderone.com/docs/phone-number-as-identifier-for-whatsapp.md): Insider One's guide to using phone numbers as WhatsApp identifiers: risks of skipping it include duplicate messages, event misattribution, and unsubscribe gaps.
- [Email Channel Subscription Management](https://academy.insiderone.com/docs/use-email-address-as-identifier-1.md): Insider One's Email Channel Subscription Management guide: choose email or UUID as the identifier, Profile- or Email-Based subscription flow, and API usage.
- [Data Collection](https://academy.insiderone.com/docs/data-collection.md): Explains how Insider One collects pageview, event, and personal user data via System Rules and Web SDK, and lists its default, custom attributes here.
- [Data Ingestion](https://academy.insiderone.com/docs/data-ingestion.md): Explains how to bring data into Insider One via SDKs, APIs, a warehouse sync, file ingestion, static segment uploads, and external integrations today.
- [Data Points](https://academy.insiderone.com/docs/data-points.md): Defines a data point in Insider One as the unit behind your monthly allocation, listing which events and attributes count and how to optimize its use.
- [Data Retention](https://academy.insiderone.com/docs/data-retention.md): Insider One offers configurable Event and User TTLs, extendable up to indefinite storage on request, with defaults of 12 months and 730 days.
- [Content Shield](https://academy.insiderone.com/docs/content-shield.md): Explains Content Shield, Insider One's AI-powered moderation microservice screening SMS, Push, WhatsApp, and Email content for scams and threats here.
- [Language Codes](https://academy.insiderone.com/docs/language-codes.md): Lists Insider One's supported language codes, used for website mapping, product catalog locale integration, and the type user method value field here.
- [Insider One Cookies, Local Storage and Session Storage](https://academy.insiderone.com/docs/insider-cookies-local-storage-session-storage.md): A full reference list of Insider One's cookies, Local Storage, and Session Storage items, with names, sample values, expiration windows, descriptions.
- [Product-Based Local Storage List](https://academy.insiderone.com/docs/product-based-local-storage-list.md): Maps out which Local Storage keys each Insider One product and template sets, covering InStory, Lead Collection, Smart Recommender, and more products.
- [Cookieless World](https://academy.insiderone.com/docs/cookieless-world.md): Explains Insider One's Cookieless World: how the Cookie-Free Insider Tag shows campaigns without consent, its limits, and its supported templates now.
- [Cookie-Free Insider Tag Integration](https://academy.insiderone.com/docs/cookie-free-insider-tag-integration.md): Explains how to integrate Insider One's Cookie-Free Insider Tag, covering setup, CookieBot, GTM, OneTrust, BayCloud, Wix, and verification steps here.
- [Insider Tag](https://academy.insiderone.com/docs/initial-website-integration-insider-tag.md): Explains Insider One's Initial Website Integration stage: the four setup steps required before Insider One can collect event and clickstream data now.
- [Insider Tag Integration](https://academy.insiderone.com/docs/insider-tag-integration.md): Explains how to integrate Insider Tag via Shopify, Google Tag Manager, or source code, plus how to check that the integration is working as it should.
- [Confirmation Page Integration](https://academy.insiderone.com/docs/confirmation-page-integration.md): Explains how to integrate and test Insider One's Confirmation Page tracking via source code or Google Tag Manager to accurately count all conversions.
- [Insider Tool Extension Setup](https://academy.insiderone.com/docs/insider-tool-extension-setup.md): Explains why and how to install the Insider Chrome Extension, which Action Builder needs for a smoother, more error-free campaign design workflow now.
- [Google Analytics Event Configuration](https://academy.insiderone.com/docs/google-analytics-event-configuration.md): Explains how to configure Google Analytics 4 events in Insider One's onboarding center to monitor Insider One's data inside your GA4 reports properly.
- [Insider Tag Functions](https://academy.insiderone.com/docs/insider-tag-functions.md): Lists Insider Tag's JavaScript functions for custom campaigns, rules, and goals, organized by page types: all, category, product, cart, success, more.
- [All Page Functions](https://academy.insiderone.com/docs/all-page-insider-tag-functions.md): Lists Insider Tag functions callable on any page, covering cart amount, language, homepage detection, search keywords, currency, and login status now.
- [Category Page Functions](https://academy.insiderone.com/docs/category-page-insider-tag-functions.md): Lists Insider Tag functions for category pages: detecting a category page and retrieving its breadcrumbs, useful for custom campaigns and rules today.
- [Product Page Functions](https://academy.insiderone.com/docs/product-page-insider-tag-functions.md): Lists Insider Tag functions for product pages: getting product categories, product details, and detecting whether the page is the product page or not.
- [Cart/Basket Page Functions](https://academy.insiderone.com/docs/cart-page-insider-tag-functions.md): Lists Insider Tag functions for cart and basket pages: detecting that page, getting cart products, and counting items for your custom campaigns today.
- [Success Page Functions](https://academy.insiderone.com/docs/success-page-insider-tag-functions.md): Explains the Insider Tag function that detects whether the current page is the payment confirmation (success) page for custom campaigns and rules now.
- [Other Functions](https://academy.insiderone.com/docs/other-insider-tag-functions.md): Lists Insider Tag utility functions: category settings, array iterations, mobile detection, event handling, encoding, storage access, and other tools.
- [Insider Tag (Legacy)](https://academy.insiderone.com/docs/insider-tag-legacy.md)
- [Insider Tag Integration](https://academy.insiderone.com/docs/developer-guide-insider-tag-integration.md)
- [Integrate Insider Tag into your website](https://academy.insiderone.com/docs/integrate-insider-tag-into-your-website.md): Steps to install the Insider Tag, Insider One's tracking snippet (ins.js), on your website to capture visitor behavior.
- [Test the Insider Tag integration](https://academy.insiderone.com/docs/test-the-insider-tag-integration.md): Test the Insider tag on the developer console
- [Integrate Insider One into your Confirmation page](https://academy.insiderone.com/docs/integrate-insider-into-your-confirmation-page.md): Integrate Insider into your confirmation page to keep track of transactions
- [Test the Confirmation page integration](https://academy.insiderone.com/docs/test-the-confirmation-page-integration.md)
- [Exclude Insider One from Google Analytics referrals](https://academy.insiderone.com/docs/exclude-insider-from-google-analytics-referrals.md)
- [Insider Tag on Single Page Applications (SPA)](https://academy.insiderone.com/docs/developer-guide-insider-tag-on-spa.md): Single-page sites and applications sometimes require reinitialization of the Insider Tag to trigger necessary functions.
- [Confirmation Page Integration on Single Page Applications](https://academy.insiderone.com/docs/confirmation-page-integration-on-single-page-applications.md): Explains preventing duplicate conversions on SPA confirmation pages by resetting the Insider page type after a successful request, with a code sample.
- [Web SDK Integration Guide](https://academy.insiderone.com/docs/insider-web-sdk-integration-guide.md): Explains how to integrate Insider Web SDK: InsiderQueue setup, user, currency, and cart data pushes, page types, the init, and custom events used now.
- [FAQ about Web SDK](https://academy.insiderone.com/docs/faq-about-web-sdk.md): Answers common questions about Insider Web SDK's data flow, InsiderQueue placement, the type: 'init' push, SPA setup, and data security practices now.
- [Web SDK Integration SKILL.md](https://academy.insiderone.com/docs/web-sdk-integration-skill-md.md): Explains Insider One's Web SDK Integration SKILL.md: a preloaded AI-assistant file that generates all Web SDK integration code for your website today.
- [Page Hiding Code](https://academy.insiderone.com/docs/web-page-hiding-code-snippet.md): Explains Insider One's page-hiding code snippet, which hides page content until campaign changes apply, preventing visual flicker for site users here.
- [Browser-Based Data Tracking Limitations](https://academy.insiderone.com/docs/browser-based-data-tracking-limitations.md): Explains how Safari's Intelligent Tracking Prevention and browser Storage Partitioning affect Insider One's cookie and local storage tracking process.
- [Event Integration](https://academy.insiderone.com/docs/web-event-integration.md): Explains Insider One's Event Integration method for sending custom user events, using predefined or custom event parameters via Insider.track() calls.
- [Content Security Policy (CSP) Directives](https://academy.insiderone.com/docs/content-security-policy-csp-directives.md): Lists the Content Security Policy directives required to allow the Insider Tag to load, covering standard, legacy, and nonce-based CSP configurations.
- [Insider Object Integration](https://academy.insiderone.com/docs/insider-object-integration.md): This guide covers integration details for the Insider Object integration.
- [Page Object](https://academy.insiderone.com/docs/insider-object-integration-page-object.md): The page object includes the properties of the current page.
- [User Object](https://academy.insiderone.com/docs/insider-object-integration-user-object.md): This guide explains the user object of Insider object, its prerequisites, and properties.
- [Listing Object](https://academy.insiderone.com/docs/insider-object-integration-listing-object.md): The listing object includes the information about a category or a search result page.
- [Product Object](https://academy.insiderone.com/docs/insider-object-integration-product-object.md): This guide explains the Product sub-object of the Insider Object integration.
- [Basket Object](https://academy.insiderone.com/docs/insider-object-integration-basket-object.md): Basket Object includes the properties of the product(s) in the customer's basket.
- [Transaction Object](https://academy.insiderone.com/docs/insider-object-integration-transaction-object.md): This guide covers the transaction sub-object of the Insider Object integration.
- [Android SDK](https://academy.insiderone.com/docs/android-integration.md): This guide covers the features for basic and advanced Android SDK integrations.
- [Basic SDK Setup](https://academy.insiderone.com/docs/android-basic-sdk-setup.md): Set up the Basic Android SDK for Insider, push notifications, in-app messages, gamification, app surveys, and lead collection via the Integration Wizard.
- [Required Dependencies and Permissions](https://academy.insiderone.com/docs/android-required-dependencies-and-permissions.md): This developer reference lists the Android SDK dependencies and permissions your app needs to integrate with Insider One.
- [Set Firebase Messaging Service](https://academy.insiderone.com/docs/android-set-firebase-messaging-service.md)
- [Register Landing Class](https://academy.insiderone.com/docs/android-landing-class.md)
- [Initialize SDK](https://academy.insiderone.com/docs/android-initialize-sdk.md)
- [Customize Notifications](https://academy.insiderone.com/docs/android-customizing-notifications.md): Explains Android notification customization, covering notification styles, layouts, settings, SDK configurations, and user experience improvements.
- [Firebase Cloud Messaging API](https://academy.insiderone.com/docs/firebase-cloud-messaging-api.md): Shows how to connect Firebase Cloud Messaging (FCM) to Insider One so Android push notifications keep working after Google's legacy API sunset.
- [Huawei Messaging Service](https://academy.insiderone.com/docs/huawei-messaging-service.md): Explains Huawei Messaging Service integration, covering HMS setup, app configuration, push notification requirements, and Insider SDK integration steps.
- [Set Callback](https://academy.insiderone.com/docs/android-set-callback.md)
- [Advanced Integration](https://academy.insiderone.com/docs/android-advanced-integration.md): Set up advanced Android integration, dynamic attributes, cart reminder pushes, geofence targeting, and social proof using the Integration Wizard and Test Lab.
- [Events, Event Parameters, and Attributes](https://academy.insiderone.com/docs/android-events-and-attributes.md): Configure Android events, parameters, and user attributes for Insider One campaigns, covering default, custom, and device-level data.
- [Events](https://academy.insiderone.com/docs/android-default-mobile-events.md): Reference for Insider One's default Android SDK events, like Homepage View, Add to Cart, and Purchase, including method signatures and code examples.
- [Mobile App: Test Lab](https://academy.insiderone.com/docs/mobile-app-test-lab.md): Test Lab lets you create events and attributes, retrieve their code snippets, and test them on your test device.
- [Attributes and Events Page](https://academy.insiderone.com/docs/attributes-and-events-page-4.md): Manage the InOne Attributes and Events page to add, verify, and monitor the custom customer data fields Insider One tracks.
- [Objects](https://academy.insiderone.com/docs/android-objects.md): The required user, event, and product objects for integrating advanced methods, events, and attributes
- [User Object](https://academy.insiderone.com/docs/android-user-object.md): How to use the Insider SDK's User Object in Android apps to identify customers and manage login, logout, and consent.
- [Event Object](https://academy.insiderone.com/docs/android-event-object.md)
- [Product Object](https://academy.insiderone.com/docs/android-product-object.md): Create and configure the Android Product Object, required and custom attributes, method signatures, and Java/Kotlin code examples.
- [Advanced Methods](https://academy.insiderone.com/docs/android-advanced-methods.md): Advanced methods are required to complete the advanced SDK integration.
- [Track Revenue](https://academy.insiderone.com/docs/android-track-revenue.md)
- [Set GDPR Consent](https://academy.insiderone.com/docs/android-set-gdpr-consent.md): This method allows you to get your users' consent to collect data.
- [Set MobileAppAccess Consent](https://academy.insiderone.com/docs/android-set-mobileappaccess-consent.md)
- [Start Tracking Geofence](https://academy.insiderone.com/docs/android-start-tracking-geofence.md): Step-by-step guide to Insider's Android geofence tracking: dependencies, location permissions, opt-in, startTrackingGeofence, and debug verification.
- [Get Message Center Data](https://academy.insiderone.com/docs/android-get-message-center-data.md): The getMessageCenterData method allows you to retrieve pushes you sent to your users in the past three months, within a specified range and quantity.
- [Handle Universal Links](https://academy.insiderone.com/docs/android-handle-universal-links.md): This method lets you track your universal links in your app when they are opened from your other Insider One platforms.
- [Foreground Push Open Tracking](https://academy.insiderone.com/docs/foreground-push-open-tracking.md): Track push opens for custom in-app notification UI using triggerPushProcessWithNotificationData; no system notification required.
- [Cart Reminder](https://academy.insiderone.com/docs/android-cart-reminder.md)
- [Smart Recommender](https://academy.insiderone.com/docs/android-smart-recommender.md)
- [Configure App Cards](https://academy.insiderone.com/docs/android-configure-app-cards.md)
- [Configure App Frames](https://academy.insiderone.com/docs/android-configure-app-frames.md): Integrate InsiderAppFramesView in Android to render inline, marketer-managed banners and offers — with placements, status tracking, and error handling
- [Content Optimizer](https://academy.insiderone.com/docs/android-content-optimizer.md): This article lists the methods required to create variables for App Content Optimizer depending on the data type.
- [Reinit SDK with Different Partner Name](https://academy.insiderone.com/docs/android-reinit-sdk-with-different-partner-name.md): You can trigger this method to change the partner name during the current session before the next initialization. This method lets you change the partner's name instantly within the current session.
- [handleOpenLog Method](https://academy.insiderone.com/docs/android-handleopenlog-method.md): This method allows you to log when a push notification is opened. You should use this method only if you build and manage the push notifications yourself and need to track when they are opened.
- [Block InApps](https://academy.insiderone.com/docs/block-inapps-1.md)
- [Set internal browser close button position](https://academy.insiderone.com/docs/set-internal-browser-close-button-position.md)
- [Android Troubleshooting](https://academy.insiderone.com/docs/android-troubleshooting.md): This guide covers troubleshooting for various cases on Android.
- [FAQ for Mobile App Integration](https://academy.insiderone.com/docs/faq-for-mobile-app-integration.md): This FAQ page answers questions about mobile app integration.
- [I'm having push handler issues with multiple push providers](https://academy.insiderone.com/docs/im-having-push-handler-issues-with-multiple-push-providers-1.md): Fix duplicate or conflicting push notifications when Insider One's SDK and another push provider (e.g. OneSignal) run in the same app.
- [We're having issues with the open count](https://academy.insiderone.com/docs/were-having-issues-with-the-open-count-1.md): This article covers troubleshooting for open count issues.
- [How can we open Insider SDK debug mode?](https://academy.insiderone.com/docs/how-can-we-open-insider-sdk-debug-mode-1.md): This article explains how to open SDK debug mode.
- [How can we check if the SDK is properly initialized?](https://academy.insiderone.com/docs/how-can-we-check-if-the-sdk-is-properly-initialized-1.md): This article explains how to check if the SDK is properly initialized.
- [How can we control the data that is sent?](https://academy.insiderone.com/docs/how-can-we-control-the-data-that-is-sent-1.md): This article explains how to control the sent data.
- [How can we check our push data?](https://academy.insiderone.com/docs/how-can-we-check-our-push-data-1.md): This article explains how to check the push data.
- [How can we check if the Content Optimizer data is sent properly?](https://academy.insiderone.com/docs/how-can-we-check-if-the-content-optimizer-data-is-sent-properly-1.md): This article explains how to check if the Content Optimizer data is sent properly.
- [I'm having issues with the product object](https://academy.insiderone.com/docs/im-having-issues-with-the-product-object-1.md): This article explains issues with the product object.
- [How can I use dynamic email integration to add a test device?](https://academy.insiderone.com/docs/how-can-i-use-dynamic-email-integration-to-add-a-test-device-1.md): This article explains how to use dynamic email integration to add a test device.
- [Android SDK Changelog](https://academy.insiderone.com/docs/android-sdk-changelog.md): The Android SDK changelog lists every Insider One Android SDK release and what changed, from bug fixes to new features.
- [Insider Demo Application](https://academy.insiderone.com/docs/android-insider-demo-application.md)
- [SDK Flush](https://academy.insiderone.com/docs/sdk-flush-3.md)
- [Minimum Supported Versions for SDK/Plugin](https://academy.insiderone.com/docs/minimum-supported-versions-for-sdkplugin-3.md)
- [iOS SDK](https://academy.insiderone.com/docs/ios-integration.md): This guide covers the features for basic and advanced iOS SDK integrations.
- [Basic SDK Setup](https://academy.insiderone.com/docs/ios-basic-sdk-setup.md): Set up the Basic iOS SDK for Insider, push notifications, in-app messages, gamification, app surveys, and lead collection via the Integration Wizard
- [Add Required Targets](https://academy.insiderone.com/docs/ios-adding-required-targets.md): This guide helps you understand the requirements for SDK setup, notification service, content extensions, and deployment targets.
- [Add Capabilities and URL Types](https://academy.insiderone.com/docs/ios-capabilities-and-url-types.md)
- [Configure Swift Package Manager (SPM) Installation](https://academy.insiderone.com/docs/configure-swift-package-manager-spm-installation.md): Shows iOS developers how to add the Insider Mobile SDK to a Swift project using Apple's Swift Package Manager (SPM).
- [Migrate CocoaPods to Swift Package Manager (SPM)](https://academy.insiderone.com/docs/migrate-cocoapods-to-swift-package-manager-spm.md): This guide helps you migrate your CocoaPods project to SPM for both Objective-C and Swift projects.
- [13.5.0 & 2.0.0 Migration](https://academy.insiderone.com/docs/1350-200-migration.md): Explains migrating iOS Swift projects to InsiderMobile 13.5.0 and InsiderMobileAdvancedNotification 2.0.0, covering the Bridging Header removal steps.
- [Configure Cocoapods Installation](https://academy.insiderone.com/docs/configure-cocoapods-installation.md): This guide covers the steps to configure Cocoapods installation.
- [Configure Carthage Installation](https://academy.insiderone.com/docs/configure-carthage-installation.md): This guide explains the requirements for Carthage installation, how to integrate it, and how to configure targets for Carthage.
- [Manual Installation](https://academy.insiderone.com/docs/ios-manual-installation.md)
- [Initialize SDK](https://academy.insiderone.com/docs/ios-initialize-sdk.md)
- [Customize Notification Sound](https://academy.insiderone.com/docs/ios-customizing-notification-sound.md): In iOS, you can specify a sound that plays when your app presents a notification.
- [Apple Push Certificate p8 Guide](https://academy.insiderone.com/docs/apple-push-certificate-p8.md): Explains how to create and upload an Apple Push Certificate (.p8), covering APNs authentication, setup, configuration, and key management.
- [Apple Push Certificate p12 Guide](https://academy.insiderone.com/docs/apple-push-certificate-p12.md): Explains how to create and upload Apple Push Certificate (.p12), covering APNs setup, certificate requirements, configuration, and troubleshooting.
- [Set callback](https://academy.insiderone.com/docs/ios-set-callback.md)
- [Advanced Integration](https://academy.insiderone.com/docs/ios-advanced-integration.md): Set up advanced iOS integration, dynamic attributes, cart reminder pushes, geofence targeting, and social proof using the Integration Wizard and Test Lab.
- [Events, Event Parameters, and Attributes](https://academy.insiderone.com/docs/ios-events-and-attributes.md): Configure iOS events, parameters, and user attributes for Insider campaigns, covering default, custom, and device-level data.
- [Events](https://academy.insiderone.com/docs/ios-default-mobile-events.md): Reference list of default iOS app events Insider One's SDK tracks automatically, plus how to log custom page and cart events.
- [Mobile App: Test Lab](https://academy.insiderone.com/docs/mobile-app-test-lab-1.md): Test Lab lets you create events and attributes, retrieve their code snippets, and test them on your test device.
- [Attributes and Events Page](https://academy.insiderone.com/docs/attributes-and-events-page-3.md): Manage the InOne Attributes and Events page to add, verify, and monitor the custom customer data fields Insider One tracks.
- [Objects](https://academy.insiderone.com/docs/ios-objects.md): The required user, event, and product objects for the integration of advanced methods, events, and attributes
- [User object](https://academy.insiderone.com/docs/ios-user-object.md): Insider One's iOS SDK User Object reference: methods to identify a customer by email, phone, or user ID, set attributes, and manage login and logout.
- [Event Object](https://academy.insiderone.com/docs/ios-event-object.md)
- [Product object](https://academy.insiderone.com/docs/ios-product-object.md): Create and configure the iOS Product Object, required and custom attributes, method signatures, and Objective-C/Swift code examples.
- [Advanced Methods](https://academy.insiderone.com/docs/ios-advanced-methods.md): Advanced methods are required to complete the advanced SDK integration.
- [Track revenue](https://academy.insiderone.com/docs/ios-track-revenue.md)
- [Set GDPR consent](https://academy.insiderone.com/docs/ios-set-gdpr-consent.md): Get your users' consent to collect data.
- [Set MobileAppAccess consent](https://academy.insiderone.com/docs/ios-set-mobileappaccess-consent.md): Get your users' consent to collect data on the mobile app channel.
- [Start tracking geofence](https://academy.insiderone.com/docs/ios-start-tracking-geofence.md): Insider's iOS SDK geofence guide: installing InsiderGeofence, Info.plist location keys, startTracking, and background tracking with Background Modes.
- [Get message center data](https://academy.insiderone.com/docs/ios-get-message-center-data.md)
- [Handle universal links](https://academy.insiderone.com/docs/ios-handle-universal-links.md): Track your universal links on your app when directed from your other Insider platforms.
- [Cart Reminder](https://academy.insiderone.com/docs/ios-cart-reminder.md)
- [Smart Recommender](https://academy.insiderone.com/docs/ios-smart-recommender.md)
- [Content Optimizer](https://academy.insiderone.com/docs/ios-content-optimizer.md): Required methods to create variables for App Content Optimizer
- [Configure app cards](https://academy.insiderone.com/docs/ios-configure-app-cards.md)
- [Configure App Frames](https://academy.insiderone.com/docs/ios-configure-app-frames.md): Integrate InsiderAppFramesView in iOS with Swift or Objective-C to render inline, marketer-managed banners with status tracking and error handling.
- [Foreground Push View](https://academy.insiderone.com/docs/ios-foreground-push-view.md): Show a push notification banner when the application is in the foreground.
- [Reinit SDK with different partner name](https://academy.insiderone.com/docs/ios-reinit-sdk-with-different-partner-name.md)
- [Block Inapps](https://academy.insiderone.com/docs/block-inapps.md)
- [Configure Live Activities](https://academy.insiderone.com/docs/configure-live-activities.md): Insider One's Live Activities feature updates iOS lock screens with live order status using Apple's ActivityKit and push tokens.
- [iOS Troubleshooting](https://academy.insiderone.com/docs/ios-troubleshooting.md): This guide covers troubleshooting for various cases on iOS.
- [FAQ for Mobile App Integration](https://academy.insiderone.com/docs/faq-for-mobile-app-integration-1.md): This FAQ page answers questions about mobile app integration.
- [I'm having push handler issues with multiple push providers](https://academy.insiderone.com/docs/im-having-push-handler-issues-with-multiple-push-providers-2.md): Fix duplicate or conflicting push notifications when Insider One's SDK and another push provider (e.g. OneSignal) run in the same app.
- [We're having issues with the open count](https://academy.insiderone.com/docs/were-having-issues-with-the-open-count-2.md): This article covers troubleshooting for open count issues.
- [How can we open Insider SDK debug mode?](https://academy.insiderone.com/docs/how-can-we-open-insider-sdk-debug-mode-2.md): This article explains how to open SDK debug mode.
- [How can we check if the SDK is properly initialized?](https://academy.insiderone.com/docs/how-can-we-check-if-the-sdk-is-properly-initialized-2.md): This article explains how to check if the SDK is properly initialized.
- [How can we control the data that is sent?](https://academy.insiderone.com/docs/how-can-we-control-the-data-that-is-sent-2.md): This article explains how to control the sent data.
- [How can we check our push data?](https://academy.insiderone.com/docs/how-can-we-check-our-push-data-2.md): This article explains how to check the push data.
- [How can we check if the Content Optimizer data is sent properly?](https://academy.insiderone.com/docs/how-can-we-check-if-the-content-optimizer-data-is-sent-properly-2.md): This article explains how to check if the Content Optimizer data is sent properly.
- [I'm having issues with the product object](https://academy.insiderone.com/docs/im-having-issues-with-the-product-object-2.md): This article explains issues with the product object.
- [How can I use dynamic email integration to add a test device?](https://academy.insiderone.com/docs/how-can-i-use-dynamic-email-integration-to-add-a-test-device-2.md): This article explains how to use dynamic email integration to add a test device.
- [iOS SDK Changelog](https://academy.insiderone.com/docs/ios-sdk-changelog.md): This page covers the iOS SDK changelog.
- [Insider Demo Application](https://academy.insiderone.com/docs/ios-insider-demo-application.md)
- [SDK Flush](https://academy.insiderone.com/docs/sdk-flush-2.md)
- [Minimum Supported Versions for SDK/Plugin](https://academy.insiderone.com/docs/minimum-supported-versions-for-sdkplugin-2.md)
- [React Native SDK](https://academy.insiderone.com/docs/react-native-integration.md): This guide covers the features for basic and advanced React Native SDK integrations.
- [Basic SDK Setup](https://academy.insiderone.com/docs/react-native-basic-sdk-setup.md): Set up the Basic React Native SDK for Insider, push notifications, in-app messages, gamification, app surveys, and lead collection via the Integration Wizard
- [SDK Installation](https://academy.insiderone.com/docs/react-sdk-installation.md)
- [Set callback](https://academy.insiderone.com/docs/react-native-set-callback.md)
- [Required Dependencies and Permissions](https://academy.insiderone.com/docs/required-dependencies-and-permissions-hybrid.md): This guide explains the required dependencies and permissions for the mobile SDK.
- [Huawei Messaging Service](https://academy.insiderone.com/docs/huawei-messaging-service-2.md): Explains Huawei Messaging Service integration, covering HMS setup, app configuration, push notification requirements, and Insider SDK integration steps.
- [Advanced Integration](https://academy.insiderone.com/docs/react-native-advanced-integration.md): Set up advanced React Native integration, dynamic attributes, cart reminder pushes, geofence targeting, and social proof using the Integration Wizard and Test Lab.
- [Events, Event Parameters, and Attributes](https://academy.insiderone.com/docs/react-native-events-and-attributes.md): Configure React Native events, parameters, and user attributes for Insider campaigns, covering default, custom, and device-level data
- [Events](https://academy.insiderone.com/docs/react-native-default-mobile-events.md): Lists the mobile events the Insider React Native SDK (RNInsider) tracks automatically, from page views to cart and wishlist actions.
- [Mobile App: Test Lab](https://academy.insiderone.com/docs/mobile-app-test-lab-2.md): Test Lab lets you create events and attributes, retrieve their code snippets, and test them on your test device.
- [Attributes and Events Page](https://academy.insiderone.com/docs/attributes-and-events-page-1.md): Manage the InOne Attributes and Events page to add, verify, and monitor the custom customer data fields Insider One tracks.
- [Objects](https://academy.insiderone.com/docs/react-native-objects.md): The required user, event, and product objects for the integration of advanced methods, events, and attributes
- [User object](https://academy.insiderone.com/docs/react-native-user-object.md)
- [Event Object](https://academy.insiderone.com/docs/react-native-event-object.md)
- [Product object](https://academy.insiderone.com/docs/react-native-product-object.md): Create and configure the React Native Product Object, required and custom attributes, method signatures, and code examples.
- [Advanced Methods](https://academy.insiderone.com/docs/react-native-advanced-methods.md): Advanced methods are required to complete the advanced SDK integration.
- [Track revenue](https://academy.insiderone.com/docs/react-native-track-revenue.md)
- [Set GDPR consent](https://academy.insiderone.com/docs/react-native-set-gdpr-consent.md)
- [Set MobileAppAccess consent](https://academy.insiderone.com/docs/react-native-set-mobileappaccess-consent-1.md): This method allows you to get your users' consent to collect data on the mobile app channel.
- [Start tracking geofence](https://academy.insiderone.com/docs/react-native-start-tracking-geofence.md): Covers Insider's React Native SDK startTrackingGeofence method: Android and iOS location permissions, opt-in setup, and background geofence tracking.
- [Get message center data](https://academy.insiderone.com/docs/react-native-get-message-center-data.md)
- [Handle universal links](https://academy.insiderone.com/docs/react-native-handle-universal-links.md): This method allows you to track universal links in your app when directed from your other Insider One platforms.
- [Handle URL](https://academy.insiderone.com/docs/handle-url.md): This method allows you to track universal links in your app when directed from your other Insider One platforms.
- [Cart Reminder](https://academy.insiderone.com/docs/react-native-cart-reminder.md)
- [Smart Recommender](https://academy.insiderone.com/docs/react-native-smart-recommender.md)
- [Configure app cards](https://academy.insiderone.com/docs/react-native-configure-app-cards.md): Integrate the React Native App Cards API (RNInsider.appCards) to fetch campaigns, manage read status, handle button actions, and filter cards by category.
- [Content Optimizer](https://academy.insiderone.com/docs/react-native-content-optimizer.md): These methods are required to create variables for the App Content Optimizer based on data type.
- [Foreground Push View](https://academy.insiderone.com/docs/react-native-foreground-push-view.md)
- [Reinit SDK with different partner name](https://academy.insiderone.com/docs/reinit-sdk-with-different-partner-name.md)
- [Block Inapps](https://academy.insiderone.com/docs/block-inapps-2.md)
- [Set internal browser close button position](https://academy.insiderone.com/docs/react-native-set-internal-browser-close-button-position.md)
- [React Native Changelogs](https://academy.insiderone.com/docs/react-native-sdk-changelog.md): Release notes and version history for Insider One's React Native SDK, including new features, fixes, and native bridge updates.
- [Insider Demo Application](https://academy.insiderone.com/docs/react-native-insider-demo-application.md)
- [SDK Flush](https://academy.insiderone.com/docs/sdk-flush-7.md)
- [Minimum Supported Versions for SDK/Plugin](https://academy.insiderone.com/docs/minimum-supported-versions-for-sdkplugin-7.md)
- [Expo SDK](https://academy.insiderone.com/docs/expo-sdk.md): Explains Expo SDK integration with Insider One, covering SDK setup, advanced integration, supported features, events, attributes, and dynamic content.
- [Basic SDK Setup](https://academy.insiderone.com/docs/expo-basic-sdk-setup.md): Set up the Basic Expo SDK for Insider, push notifications, in-app messages, gamification, app surveys, and lead collection via the Integration Wizard.
- [SDK Installation](https://academy.insiderone.com/docs/expo-sdk-installation.md): This guide explains how you can integrate the Insider SDK for Expo.
- [Push Notification](https://academy.insiderone.com/docs/expo-push-notification.md)
- [Set callback](https://academy.insiderone.com/docs/expo-set-callback.md)
- [Advanced Integration](https://academy.insiderone.com/docs/expo-advanced-integration.md): Required elements for Expo SDK advanced integration
- [Events, Event Parameters, and Attributes](https://academy.insiderone.com/docs/expo-events-and-attributes.md): Configure Expo events, parameters, and user attributes for Insider One campaigns, covering default, custom, and device-level data
- [Events](https://academy.insiderone.com/docs/expo-events.md): Lists the mobile events the Insider React Native SDK (RNInsider) tracks automatically, from page views to cart and wishlist actions.
- [Objects](https://academy.insiderone.com/docs/expo-objects.md): "Set up User, Event, and Product objects for Expo to enable advanced Insider One methods, event tracking, and attribute integration.
- [User object](https://academy.insiderone.com/docs/expo-user-object.md)
- [Event Object](https://academy.insiderone.com/docs/expo-event-object.md)
- [Product object](https://academy.insiderone.com/docs/expo-product-object.md): Create and configure the React Native Product Object, required and custom attributes, method signatures, and code examples.
- [Advanced Methods](https://academy.insiderone.com/docs/expo-advanced-methods.md): Advanced methods are required to complete the advanced SDK integration.
- [Track revenue](https://academy.insiderone.com/docs/expo-track-revenue.md)
- [Set GDPR consent](https://academy.insiderone.com/docs/expo-set-gdpr-consent.md)
- [Start tracking geofence](https://academy.insiderone.com/docs/expo-start-tracking-geofence.md)
- [Get message center data](https://academy.insiderone.com/docs/expo-get-message-center-data.md)
- [Handle universal links](https://academy.insiderone.com/docs/expo-handle-universal-links.md): This method allows you to track universal links in your app when directed from your other Insider One platforms.
- [Cart Reminder](https://academy.insiderone.com/docs/expo-cart-reminder.md)
- [Smart Recommender](https://academy.insiderone.com/docs/expo-smart-recommender.md)
- [Content Optimizer](https://academy.insiderone.com/docs/expo-content-optimizer.md): These methods are required to create variables for the App Content Optimizer based on data type.
- [Foreground Push View](https://academy.insiderone.com/docs/expo-foreground-push-view.md)
- [Reinit SDK with different partner name](https://academy.insiderone.com/docs/expo-reinit-sdk-with-different-partner-name.md)
- [Block Inapps](https://academy.insiderone.com/docs/expo-block-inapps.md)
- [Expo Changelogs](https://academy.insiderone.com/docs/expo-changelogs.md): Covers Expo Changelogs, listing plugin releases, release dates, configuration attributes, and Expo Managed Workflow changes.
- [SDK Flush](https://academy.insiderone.com/docs/sdk-flush-4.md)
- [Minimum Supported Versions for SDK/Plugin](https://academy.insiderone.com/docs/minimum-supported-versions-for-sdkplugin-4.md)
- [Flutter SDK](https://academy.insiderone.com/docs/flutter-integration.md): Explains Flutter SDK integration with Insider One, covering basic setup, initialization, advanced integration, supported features, events, attributes.
- [Basic SDK Setup](https://academy.insiderone.com/docs/flutter-basic-sdk-setup.md): Set up the Basic Flutter SDK for Insider, push notifications, in-app messages, gamification, app surveys, and lead collection via the Integration Wizard
- [SDK Installation](https://academy.insiderone.com/docs/flutter-sdk-installation.md): Covers how to install and configure the Insider One Flutter SDK, including platform requirements, SDK initialization, Android and iOS setup, and integration verification.
- [Set callback](https://academy.insiderone.com/docs/flutter-set-callback.md)
- [Required Dependencies and Permissions](https://academy.insiderone.com/docs/required-dependencies-and-permissions-hybrid-1.md): This guide explains the required dependencies and permissions for the mobile SDK.
- [Huawei Messaging Service](https://academy.insiderone.com/docs/huawei-messaging-service-3.md): Explains Huawei Messaging Service integration, covering HMS setup, app configuration, push notification requirements, and Insider SDK integration steps.
- [Advanced Integration](https://academy.insiderone.com/docs/flutter-advanced-integration.md): Set up advanced Flutter integration, dynamic attributes, cart reminder pushes, geofence targeting, and social proof using the Integration Wizard and Test Lab.
- [Events, Event Parameters, and Attributes](https://academy.insiderone.com/docs/flutter-events-and-attributes.md): Configure Flutter events, parameters, and user attributes for Insider campaigns, covering default, custom, and device-level data
- [Events](https://academy.insiderone.com/docs/flutter-default-mobile-events.md)
- [Mobile App: Test Lab](https://academy.insiderone.com/docs/mobile-app-test-lab-3.md): Test Lab lets you create events and attributes, retrieve their code snippets, and test them on your test device.
- [Attributes and Events Page](https://academy.insiderone.com/docs/attributes-and-events-page-2.md): Manage the InOne Attributes and Events page to add, verify, and monitor the custom customer data fields Insider One tracks.
- [Objects](https://academy.insiderone.com/docs/flutter-objects.md): The required user, event, and product objects for integrating advanced methods, events, and attributes
- [User object](https://academy.insiderone.com/docs/flutter-user-object.md)
- [Event Object](https://academy.insiderone.com/docs/flutter-event-object.md)
- [Product object](https://academy.insiderone.com/docs/flutter-product-object.md): Create and configure the Flutter Product Object, required and custom attributes, method signatures, and code examples.
- [Advanced Methods](https://academy.insiderone.com/docs/flutter-advanced-methods.md): Advanced methods are required to complete the advanced SDK integration.
- [Track revenue](https://academy.insiderone.com/docs/flutter-track-revenue.md)
- [Set GDPR consent](https://academy.insiderone.com/docs/flutter-set-gdpr-consent.md)
- [Set MobileAppAccess consent](https://academy.insiderone.com/docs/flutter-set-mobileappaccess-consent.md): This method allows you to get your users' consent to collect data on the mobile app channel.
- [Start tracking geofence](https://academy.insiderone.com/docs/flutter-start-tracking-geofence.md): Covers Insider's Flutter SDK startTrackingGeofence method: Android and iOS location permissions, opt-in setup, and background geofence tracking.
- [Get message center data](https://academy.insiderone.com/docs/flutter-get-message-center-data.md): The getMessageCenterData method allows you to retrieve pushes you sent to your users in the past three months, within a specified range and quantity.
- [Handle universal links](https://academy.insiderone.com/docs/handle-universal-links.md): Complete the App Links package integration to integrate universal links in your Flutter project.
- [Cart Reminder](https://academy.insiderone.com/docs/flutter-cart-reminder.md)
- [Smart Recommender](https://academy.insiderone.com/docs/flutter-smart-recommender.md)
- [Configure app cards](https://academy.insiderone.com/docs/flutter-configure-app-cards.md): Covers configuring App Cards in Insider Flutter Plugin, including campaigns, card states, deeplinks, actions, errors, and conversion events using API.
- [Set internal browser close button position](https://academy.insiderone.com/docs/flutter-set-internal-browser-close-button-position.md)
- [Content Optimizer](https://academy.insiderone.com/docs/flutter-content-optimizer.md)
- [Foreground Push Open Tracking](https://academy.insiderone.com/docs/flutter-foreground-push-open-tracking.md): Track push opens for custom in-app notification UI using triggerPushProcessWithNotificationData; no system notification required.
- [Block Inapps](https://academy.insiderone.com/docs/block-inapps-3.md)
- [Reinit SDK with different partner name](https://academy.insiderone.com/docs/flutter-reinit-sdk-with-different-partner-name.md): This guide shows how to reinit the SDK with a different partner name.
- [Flutter Changelogs](https://academy.insiderone.com/docs/flutter-changelogs.md): Covers Flutter SDK changelogs, listing version updates, release dates, new features, fixes, improvements, and changes per version across each release.
- [Insider Demo Application](https://academy.insiderone.com/docs/flutter-insider-demo-application.md)
- [SDK Flush](https://academy.insiderone.com/docs/sdk-flush-6.md)
- [Minimum Supported Versions for SDK/Plugin](https://academy.insiderone.com/docs/minimum-supported-versions-for-sdkplugin-6.md)
- [Cordova/Ionic SDK](https://academy.insiderone.com/docs/cordova-integration.md): Explains Cordova/Ionic SDK integration for Insider One, covering setup, initialization, advanced integration, supported features, events and app data.
- [Basic SDK Setup](https://academy.insiderone.com/docs/cordova-basic-sdk-setup.md): Set up the Basic Cordova SDK for Insider, push notifications, in-app messages, gamification, app surveys, and lead collection via the Integration Wizard
- [Required Dependencies and Permissions](https://academy.insiderone.com/docs/required-dependencies-and-permissions-hybrid-2.md): This guide explains the required dependencies and permissions for the mobile SDK.
- [SDK Installation](https://academy.insiderone.com/docs/cordova-sdk-installation.md): This guide helps you understand the requirements for SDK setup, installations, and how to initialize it.
- [Set callback](https://academy.insiderone.com/docs/cordova-set-callback.md)
- [Huawei Messaging Service](https://academy.insiderone.com/docs/huawei-messaging-service-4.md): Explains Huawei Messaging Service integration, covering HMS setup, app configuration, push notification requirements, and Insider SDK integration steps.
- [Advanced Integration](https://academy.insiderone.com/docs/cordova-advanced-integration.md): Set up advanced Cordova integration, dynamic attributes, cart reminder pushes, geofence targeting, and social proof using the Integration Wizard and Test Lab.
- [Events, Event Parameters, and Attributes](https://academy.insiderone.com/docs/cordova-events-and-attributes.md): Configure Cordova events, parameters, and user attributes for Insider campaigns, covering default, custom, and device-level data
- [Events](https://academy.insiderone.com/docs/cordova-default-mobile-events.md)
- [Mobile App: Test Lab](https://academy.insiderone.com/docs/mobile-app-test-lab-4.md): Test Lab lets you create events and attributes, retrieve their code snippets, and test them on your test device.
- [Attributes and Events Page](https://academy.insiderone.com/docs/attributes-and-events-page.md): Manage the InOne Attributes and Events page to add, verify, and monitor the custom customer data fields Insider One tracks.
- [Objects](https://academy.insiderone.com/docs/cordova-objects.md): "Set up User, Event, and Product objects for Cordova/Ionic to enable advanced Insider methods, event tracking, and attribute integration.
- [User object](https://academy.insiderone.com/docs/cordova-user-object.md)
- [Event Object](https://academy.insiderone.com/docs/cordova-event-object.md): Event object for Cordova/Ionic SDK
- [Product object](https://academy.insiderone.com/docs/cordova-product-object.md): Create and configure the Cordova Product Object, required and custom attributes, method signatures, and code examples.
- [Advanced Methods](https://academy.insiderone.com/docs/cordova-advanced-methods.md): Advanced methods are required to complete the advanced SDK integration.
- [Track revenue](https://academy.insiderone.com/docs/cordova-track-revenue.md)
- [Set GDPR consent](https://academy.insiderone.com/docs/cordova-set-gdpr-consent.md): This method allows you to get your users' consent to collect data.
- [Set MobileAppAccess consent](https://academy.insiderone.com/docs/cordova-set-mobileappaccess-consent.md)
- [Start tracking geofence](https://academy.insiderone.com/docs/cordova-start-tracking-geofence.md): Insider's startTrackingGeofence method for WebView apps: Android location permissions, Google Play consent, opt-in setup, and the window.Insider call.
- [Get message center data](https://academy.insiderone.com/docs/cordova-get-message-center-data.md): The getMessageCenterData method allows you to retrieve pushes you sent to your users in the past three months, within a specified range and quantity.
- [Cart Reminder](https://academy.insiderone.com/docs/cordova-cart-reminder.md)
- [Smart Recommender](https://academy.insiderone.com/docs/cordova-smart-recommender.md)
- [Configure app cards](https://academy.insiderone.com/docs/cordova-configure-app-cards.md): Configure the Cordova App Cards API to fetch, read, and manage Insider One app card campaigns, handle button actions, and track view/click events.
- [Content Optimizer](https://academy.insiderone.com/docs/cordova-content-optimizer.md): These methods are required to create variables for App Content Optimizer depending on the data type.
- [Foreground Push View](https://academy.insiderone.com/docs/cordova-foreground-push-view.md)
- [Reinit SDK with different partner name](https://academy.insiderone.com/docs/reinit-sdk-with-different-partner-name-1.md): You can trigger this method to change the partner name during the current session before the next initialization.
- [Block Inapps](https://academy.insiderone.com/docs/block-inapps-4.md): When in-app templates are disabled, any active inapp messages will be hidden, and new messages will not be displayed until templates are re-enabled.
- [Set internal browser close button position](https://academy.insiderone.com/docs/set-internal-browser-close-button-position-1.md)
- [Cordova Changelogs](https://academy.insiderone.com/docs/cordova-changelogs.md): Tracks Cordova SDK changelogs, covering version updates, new features, bug fixes, improvements, breaking changes, and migration guidance.
- [Insider Demo Application](https://academy.insiderone.com/docs/cordova-insider-demo-application.md)
- [SDK Flush](https://academy.insiderone.com/docs/sdk-flush-5.md)
- [Minimum Supported Versions for SDK/Plugin](https://academy.insiderone.com/docs/minimum-supported-versions-for-sdkplugin-5.md)
- [Webview SDK](https://academy.insiderone.com/docs/webview-sdk.md): Explains the Webview SDK, covering secure communication between web content and native Android and iOS SDKs, supported features, security, and limits.
- [Basic SDK Setup](https://academy.insiderone.com/docs/webview-basic-sdk-setup.md): Install the Insider WebView SDK for iOS (CocoaPods, Carthage, SPM) or Android to bridge native app and web content with Insider One.
- [SDK Initialization](https://academy.insiderone.com/docs/webview-sdk-initialization.md)
- [Advanced Integration](https://academy.insiderone.com/docs/webview-advanced-integration.md): Set up advanced Webview integration.
- [Core Types](https://academy.insiderone.com/docs/webview-core-types.md)
- [InsiderUser](https://academy.insiderone.com/docs/webview-insideruser.md)
- [InsiderEvent](https://academy.insiderone.com/docs/webview-insiderevent.md)
- [InsiderProduct](https://academy.insiderone.com/docs/webview-insiderproduct.md)
- [Advanced Methods](https://academy.insiderone.com/docs/webview-advanced-methods.md)
- [Set GDPR consent](https://academy.insiderone.com/docs/webview-set-gdpr-consent.md)
- [Set mobileAppAccess consent](https://academy.insiderone.com/docs/webview-set-mobileappaccess-consent.md)
- [Enable IP collection](https://academy.insiderone.com/docs/webview-enable-ip-collection.md)
- [Enable location collection](https://academy.insiderone.com/docs/webview-enable-location-collection.md): Insider's enableLocationCollection method to set a user's consent for collecting location (latitude/longitude) data, with a boolean consented parameter.
- [Set registerWithQuietPermission](https://academy.insiderone.com/docs/webview-set-registerwithquietpermission.md): Call registerWithQuietPermission in the WebView SDK to request notification permission, with or without the native prompt.
- [Start tracking geofence](https://academy.insiderone.com/docs/webview-start-tracking-geofence.md): Insider's startTrackingGeofence method for monitoring geofence updates, requiring the InsiderGeofence library and enableLocationCollection consent.
- [Get message center data](https://academy.insiderone.com/docs/webview-get-message-center-data.md)
- [Configure InApp messages](https://academy.insiderone.com/docs/webview-configure-inapp-messages.md)
- [Error Handling](https://academy.insiderone.com/docs/webview-error-handling.md): See how the WebView SDK's promise-based error handling works, parameter validation rules, resolve/reject callbacks, and code examples.
- [Common error cases](https://academy.insiderone.com/docs/webview-common-error-cases.md)
- [SDK Initialization Errors](https://academy.insiderone.com/docs/webview-sdk-initialization-errors.md)
- [SDK Flush](https://academy.insiderone.com/docs/sdk-flush-1.md)
- [Minimum Supported Versions for SDK/Plugin](https://academy.insiderone.com/docs/minimum-supported-versions-for-sdkplugin-1.md)
- [Insider One APIs](https://academy.insiderone.com/docs/insider-one-apis-1.md): Insider One's APIs let developers read, write, and update customer data, messages, and analytics from external systems.
- [API Authentication Tokens](https://academy.insiderone.com/docs/api-authentication-tokens-1.md): Insider One's API Authentication Tokens guide: generate and manage Admin-only API keys with IP restrictions, header usage, rotation, and per-API limits.
- [API Rate Limits](https://academy.insiderone.com/docs/api-rate-limits-1.md): Reference for per-endpoint request limits on every Insider One API, including the 429 'Too Many Requests' error and how to handle it.
- [API Status and Error Codes](https://academy.insiderone.com/docs/status-and-error-codes-1.md): Reference for Insider One API status and error codes: 2XX, 4XX, and 5XX responses with sample payloads and fixes for common validation errors.
- [Anatomy of an API Request](https://academy.insiderone.com/docs/anatomy-of-an-api-request-1.md): Learn the anatomy of an Insider One API request: base URL and host, HTTP methods, headers, path and query parameters, and the JSON request body.
- [Insider One APIs in Postman](https://academy.insiderone.com/docs/insider-one-apis-in-postman.md): Set up Insider One APIs in Postman: import the collection, configure your environment and authentication, and send your first test request.
- [Insider One Webhook](https://academy.insiderone.com/docs/insider-one-webhook.md): Explains how to configure Insider One's Attribute and Event Stream webhooks: setup steps, payload structure, throttling, queue notifications, and retry logic.
- [Channels Setup](https://academy.insiderone.com/docs/channels-setup.md)
- [Web Push Channel Setup](https://academy.insiderone.com/docs/insider-one-web-push-channel-setup.md): Set up Insider One's Web Push channel, which sends browser notification campaigns to your website visitors, via the Onboarding Center.
- [Web Push Opt-in Configuration](https://academy.insiderone.com/docs/web-push-channel-opt-in-configuration.md): Explains how to configure Web Push opt-in in Insider One: choosing Native or Custom opt-in based on HTTPS support and designing the prompt's contents.
- [Service Worker Integration](https://academy.insiderone.com/docs/service-worker-integration.md): Explains how to install the Service Worker file required for Insider One's Web Push browser notifications.
- [Web Push Setup Finalization](https://academy.insiderone.com/docs/web-push-setup-finalization.md): Explains how to activate, test, and confirm your Insider One's Web Push setup, including a full list of common Service Worker errors, and their fixes.
- [SMS Channel Setup](https://academy.insiderone.com/docs/insider-one-sms-channel-setup.md): Covers the previous SMS Channel Setup wizard: accessing the Insider Onboarding Center and creating draft campaigns before setup completes.
- [Account Registration](https://academy.insiderone.com/docs/sms-account-registration.md)
- [Account Verification](https://academy.insiderone.com/docs/sms-account-verification.md)
- [Target Audience Setup](https://academy.insiderone.com/docs/sms-target-audience-setup.md)
- [SMS Opt-in Integration](https://academy.insiderone.com/docs/sms-opt-in-integration.md): SMS Integration reference. Learn how to integrate Insider’s SMS features—set up user objects, collect opt-ins, and manage phone data for messaging.
- [New SMS Channel Setup](https://academy.insiderone.com/docs/insider-one-new-sms-channel-setup.md): Covers the SMS Onboarding Wizard: consent settings, sender registration by country, transactional setup, testing, and country-specific requirements.
- [SMS Setup Overview](https://academy.insiderone.com/docs/new-sms-setup-overview.md): Covers the SMS onboarding wizard overview: registration responsibilities, typical timelines, required documents, and country-specific flows.
- [SMS Consent Settings](https://academy.insiderone.com/docs/new-sms-consent-settings.md): Covers SMS Consent Settings: choosing Single vs Double Opt-in, submitting Double Opt-in requests, and markets requiring it by law.
- [SMS Subscribers](https://academy.insiderone.com/docs/new-sms-subscribers.md): Covers the SMS Subscribers setup step: Subscriber Base collection methods, Turkey's IYS integration requirement, and Unsubscription Management.
- [SMS Country Settings](https://academy.insiderone.com/docs/new-sms-country-settings.md): Covers SMS Country Settings: registration statuses, status-based next actions, requesting new countries, and email notifications.
- [Account Registration](https://academy.insiderone.com/docs/insider-one-new-sms-account-registration.md): Covers the Account Registration wizard for Türkiye, the US, and Australia: sender submission, opt-in/out, content, volume, and documents.
- [Sender Submission](https://academy.insiderone.com/docs/new-sms-sender-submission.md): Covers Sender Submission for SMS registration: message type, sender types by country, Turkey and US-specific rules, and best practices.
- [Opt-in Method Definition](https://academy.insiderone.com/docs/new-sms-opt-in-method-definition.md): Covers Opt-in Method Definition for SMS registration: keyword and confirmation message fields, Double Opt-in setup, and common mistakes.
- [Opt-out Method Definition](https://academy.insiderone.com/docs/new-sms-opt-out-method-definition.md): Covers Opt-out Method Definition for SMS registration: keyword and confirmation fields, unsubscribe links, best practices, and common mistakes.
- [SMS Content Definition](https://academy.insiderone.com/docs/new-sms-content-definition.md): Covers SMS Content Definition for registration: sample messages by use case, strong-sample requirements, character limits, and common mistakes.
- [Volume and Frequency](https://academy.insiderone.com/docs/new-sms-volume-and-frequency.md): Covers Volume and Frequency for SMS registration: monthly volume estimates, campaign frequency, peak period planning, and sending-hour restrictions.
- [Business Information](https://academy.insiderone.com/docs/new-sms-business-information.md): Covers Business Information for SMS registration: legal entity details, website requirements, IYS registration for Turkey, and country-specific fields.
- [Document Upload](https://academy.insiderone.com/docs/new-sms-document-upload.md): Covers Document Upload for SMS registration: required documents by country, Turkey's KEP submission, automatic checks, and fixing rejected files.
- [Registration Confirmation](https://academy.insiderone.com/docs/new-sms-registration-confirmation.md): Covers Registration Confirmation for SMS setup: final review, submitting for approval, per-sender review status, and handling rejections.
- [Transactional SMS Setup](https://academy.insiderone.com/docs/new-transactional-sms-setup.md): Covers Transactional SMS Setup: generating and securing the API key, IP authorization, the request body, and common mistakes.
- [Test SMS Setup](https://academy.insiderone.com/docs/new-test-sms-setup.md): Covers Test SMS Setup: testing Transactional and Promotional senders, confirmation checklist, and troubleshooting delivery and error issues.
- [Registration in Form-Based Countries](https://academy.insiderone.com/docs/new-sms-registration-in-form-based-countries.md): Covers form-based SMS registration for countries outside Türkiye, the US, and Australia: the registration form flow and handling rejections.
- [FAQ for New SMS Channel Setup](https://academy.insiderone.com/docs/new-faq-for-new-sms-channel-setup.md): Covers SMS setup FAQs: registration methods, country statuses, timelines, document checks, sender types, and Turkey/US/Australia requirements.
- [Email Channel Setup](https://academy.insiderone.com/docs/onboarding-email-channel-setup.md): Set up Insider One's Email channel with the 7-step Setup Wizard: IP assignment, domain verification, tracking links, warm-up, and test delivery.
- [Email Double Opt-in Onboarding](https://academy.insiderone.com/docs/email-double-opt-in-onboarding.md)
- [Key Email Information](https://academy.insiderone.com/docs/key-email-information.md)
- [IP Address Assignment](https://academy.insiderone.com/docs/ip-address-assignment.md)
- [Test Email Setup](https://academy.insiderone.com/docs/test-email-setup.md)
- [Email Opt-in Integration](https://academy.insiderone.com/docs/email-opt-in-integration-1.md): Covers how to integrate email opt-in data with Insider One, including subscriber updates, consent status, API implementation, and subscription management.
- [Domain Management](https://academy.insiderone.com/docs/domain-management.md): Verify sender domains for Email: DNS records, Postmaster Tool setup, and sender address configuration for reliable delivery.
- [Domain Submission](https://academy.insiderone.com/docs/domain-submission.md)
- [DNS Records Configuration](https://academy.insiderone.com/docs/dns-records-configuration.md)
- [Automatic DNS Records Configuration](https://academy.insiderone.com/docs/automatic-dns-records-configuration.md)
- [Postmaster Tool Setup](https://academy.insiderone.com/docs/postmaster-tool-setup.md)
- [Sender Address Setup](https://academy.insiderone.com/docs/sender-address-setup.md)
- [Tracking Link Management](https://academy.insiderone.com/docs/tracking-link-management.md): Configure tracking links in Insider One emails, Link Shortener, Branded Links, and Universal Links to boost CTR, trust, and deliverability.
- [Email Link Branding Setup](https://academy.insiderone.com/docs/link-branding-setup.md): How to set up Link Branding in Insider One so email tracking links use your own domain instead of a third-party one.
- [Email Universal Link Setup](https://academy.insiderone.com/docs/email-universal-link-setup.md): Explains how to set up a Universal Link so email links open your Android or iOS app directly instead of a browser, covering DNS, SSL, and asset files.
- [Advanced: Google Cloud Setup for Link Branding SSL](https://academy.insiderone.com/docs/advanced-google-cloud-setup-for-link-branding-ssl.md)
- [Email Subscribers](https://academy.insiderone.com/docs/email-subscribers.md): Manage your email subscriber base and unsubscribe settings, opt-in collection, Global Unsubscribe, Unsubscribe Groups, and GDPR compliance.
- [Email Subscriber Base](https://academy.insiderone.com/docs/email-subscriber-base.md): Explains the Email Subscriber Base, covering opt-in collection methods, reachable users, consent requirements, identity mapping, and deliverability.
- [Unsubscription Management](https://academy.insiderone.com/docs/unsubscription-management.md)
- [Warm-Up Planning](https://academy.insiderone.com/docs/warm-up-planning.md): Set up an automated email warm-up plan by domain to safely ramp sending volume and protect your sender reputation and deliverability.
- [Automated Email Warm-Up](https://academy.insiderone.com/docs/automated-email-warm-up.md): This guide explains how to configure automated warm-up.
- [Transactional Email Channel Setup](https://academy.insiderone.com/docs/transactional-email-channel-setup.md): Set up Insider One's Transactional Email API in 5 steps: IP assignment, domain verification, tracking links, API key generation, and live test delivery.
- [IP Address Assignment](https://academy.insiderone.com/docs/transactional-email-ip-address-assignment.md)
- [API Generation](https://academy.insiderone.com/docs/transactional-email-api-generation.md)
- [Domain Management](https://academy.insiderone.com/docs/transactional-email-domain-management.md): Verify sender domains for Transactional Email: DNS records, Postmaster Tool setup, and sender address configuration for reliable delivery.
- [Domain Submission](https://academy.insiderone.com/docs/transactional-email-domain-submission.md)
- [DNS Records Configuration](https://academy.insiderone.com/docs/transactional-email-dns-records-configuration.md)
- [Automatic DNS Records Configuration](https://academy.insiderone.com/docs/transactional-email-automatic-dns-records-configuration.md)
- [Postmaster Tool Setup](https://academy.insiderone.com/docs/transactional-email-postmaster-tool-setup.md)
- [Sender Address Setup](https://academy.insiderone.com/docs/transactional-email-sender-address-setup.md)
- [Test Email Setup](https://academy.insiderone.com/docs/transactional-email-test-email-setup.md)
- [Tracking Link Management](https://academy.insiderone.com/docs/transactional-email-tracking-link-management.md): Configure tracking links in Insider One's transactional emails, Link Shortener, Branded Links, and Universal Links to boost CTR, trust, and deliverability.
- [Email Link Branding Setup](https://academy.insiderone.com/docs/transactional-email-link-branding-setup.md)
- [Email Universal Link Setup](https://academy.insiderone.com/docs/transactional-email-email-universal-link-setup.md): Explains Transactional Email Universal Link setup, covering domain configuration, app association, verification, link behavior, and implementation.
- [WhatsApp Channel Setup](https://academy.insiderone.com/docs/whatsapp-channel-setup.md)
- [Create your WhatsApp Business Account](https://academy.insiderone.com/docs/create-your-whatsapp-business-account-1.md): Create your WhatsApp Business Account reference. Learn how to set up and verify your WhatsApp Business account in Insider to start messaging customers.
- [Official WhatsApp Business Account](https://academy.insiderone.com/docs/official-whatsapp-business-account-1.md): Official WhatsApp Business Account reference. Learn how to register, verify, and manage your WhatsApp Business Account within Insider for secure messaging.
- [Multi-Number Support on a Single Panel for WhatsApp](https://academy.insiderone.com/docs/multi-number-support-on-a-single-panel-for-whatsapp-1.md): Manage multiple WhatsApp phone numbers under the same WABA from a single Insider One panel. Learn how to add numbers, create campaigns, configure webhooks, track analytics, and monitor performance for each number individually.
- [WhatsApp Opt-in Integration](https://academy.insiderone.com/docs/whatsapp-opt-in-integration-1.md): WhatsApp Opt-in Integration reference. Learn how to capture user consent for WhatsApp messaging in Insider and maintain compliance with WhatsApp requirements.
- [Launch Your First WhatsApp Campaign](https://academy.insiderone.com/docs/launch-your-first-whatsapp-campaign.md)
- [WhatsApp Subscriber Collection](https://academy.insiderone.com/docs/whatsapp-subscriber-collection-guide.md): WhatsApp Subscriber Collection reference. Learn how to collect opt-in subscriber data via WhatsApp using Insider for messaging eligibility and segmentation.
- [Meta’s New Opt-In Policy and GDPR Compliance](https://academy.insiderone.com/docs/metas-new-opt-in-policy-and-gdpr-compliance.md): Understand Meta’s updated WhatsApp opt-in policy and learn GDPR compliance best practices, consent requirements, and new opt-out mechanisms for marketing messages.
- [WhatsApp: CSV Upload via Saved Segments](https://academy.insiderone.com/docs/whatsapp-csv-upload-via-saved-segments.md): Upload CSV files via Saved Segments to add WhatsApp subscribers in bulk, manage opt-ins, and keep your audience lists up to date.
- [WhatsApp: Lead Collection Templates](https://academy.insiderone.com/docs/whatsapp-lead-collection-templates.md): Covers WhatsApp lead collection templates in Insider One, including Pick a Gift, Sticky and Inline Opt-in, and Tap & Join for subscriber collection.
- [WhatsApp: Text to Opt-in](https://academy.insiderone.com/docs/whatsapp-text-to-opt-in-1.md): Covers how WhatsApp Text to Opt-in works in Insider One, including keyword-based subscriptions, opt-in configuration, automated responses, and subscriber collection.
- [Product Catalog Setup](https://academy.insiderone.com/docs/product-catalog-setup.md)
- [Product Catalog Data Planning](https://academy.insiderone.com/docs/product-catalog-data-planning.md): Explains Insider One's Product Catalog Data Planning step: choosing a feed type, defining product attributes, organizing categories, and your locales.
- [Product Catalog Integration](https://academy.insiderone.com/docs/onboarding-center-product-catalog-integration.md): Explains Insider One's Product Catalog Integration step: choosing XML, Clickstream, or a Catalog API, mapping attributes, and validating catalog data.
- [Recommendation Setup](https://academy.insiderone.com/docs/recommendation-setup.md): Covers Recommendation Setup: configuring Product Variant Exclusions, Dynamic Values, and Recommendation Algorithms before Smart Recommender campaigns.
- [Eureka Setup](https://academy.insiderone.com/docs/insider-onboarding-center-eureka-setup.md): Explains the Eureka Setup Onboarding step: selecting a locale, configuring Smart Variant Groups, Sorting, Facets, Searchable Attributes, and indexing.
- [Locale Selection](https://academy.insiderone.com/docs/locale-selection.md): Covers Locale Selection, the first Eureka Setup step: choosing a locale with completed Product Catalog Integrations, pre-selected for a single locale.
- [Smart Variant Groups](https://academy.insiderone.com/docs/smart-variant-groups.md): Explains Smart Variant Groups: grouping product variants by group_code into one listing and defining Distinctive Attributes, such as colors and sizes.
- [Sorting Options](https://academy.insiderone.com/docs/sorting-options.md): Covers Sorting Options in Eureka Setup: default Relevancy plus Stock-Revenue sorting, and how to activate, rename, reorder, or add attribute sortings.
- [Facets](https://academy.insiderone.com/docs/eureka-setup-facets.md): Explains Facets in Eureka Setup: attributes chosen during Data Planning that let users filter search results, and how to reorder, edit or remove them.
- [Review and Start Indexing](https://academy.insiderone.com/docs/review-and-start-indexing.md): Covers Review and Start Indexing: reviewing locale, Smart Variant Groups, sorting, and facets before indexing, which locks those settings for 30 mins.
- [Searchable Attributes](https://academy.insiderone.com/docs/searchable-attributes.md): Explains Searchable Attributes in Eureka Setup: which attributes are included in your site's search, and how you add, edit, or remove them, as needed.
- [Search Relevancy](https://academy.insiderone.com/docs/eureka-setup-search-relevancy.md): Explains Eureka Search Relevancy: a setup step tuning search for your top keywords before launch, shown only if you enable the Search SDK or a pop-up.
- [Eureka Setup Finalization](https://academy.insiderone.com/docs/eureka-setup-finalization.md): Covers Eureka Setup Finalization: completing the Onboarding Center flow, accessing Eureka Settings, and configuring additional locales past the first.
- [Eureka SDK Campaign Implementation](https://academy.insiderone.com/docs/eureka-sdk-campaign-implementation.md): Explains end-to-end Eureka SDK campaign implementation: the ready event, control group check, fetch and render, and log collection and event captures.
- [JavaScript SDK Campaign (Eureka SDK) Flow](https://academy.insiderone.com/docs/javascript-sdk-eureka-campaign-flow.md): Covers the JavaScript SDK Campaign flow for Eureka SDK campaigns: campaign creation, the ready event, control group check, and fetch-and-render steps.
- [Eureka SDK Fetch Methods](https://academy.insiderone.com/docs/eureka-sdk-fetch-methods.md): Documents Eureka SDK fetch methods under Insider.eureka.fetch: search, productListing, suggestion, popularSearch, recentSearch, and clearRecentSearch.
- [Event Listening and Control Group Check for Eureka SDK](https://academy.insiderone.com/docs/event-listening-and-control-group-check-for-eureka-sdk.md): Explains event listening and control group check for Eureka SDK: using isOnControlGroup with the campaign-ready event to choose the right data source.
- [Eureka SDK Log Collection Methods](https://academy.insiderone.com/docs/eureka-sdk-log-collection-methods.md): Documents Eureka SDK log collection methods: productListingView, search, click, and add-to-cart tracking calls, and its traceId and source field rule.
- [Eureka SDK Full Integration Examples](https://academy.insiderone.com/docs/eureka-sdk-full-integration-examples.md): Provides full Eureka SDK integration code examples for category listing, search results, add-to-cart, and brand listing using fetch and track methods.
- [Eureka SDK Full Integration Timing](https://academy.insiderone.com/docs/eureka-sdk-full-integration-timing.md): Covers Eureka SDK integration timing: expected latency for campaign load and product fetching, plus best practices for ins.js placement and API Delay.
- [Integrate the Eureka Search API](https://academy.insiderone.com/docs/integrate-the-eureka-search-api.md): Explains Eureka Search API integration: prerequisites, like catalog and locale readiness, required and optional request parameters, and response data.
- [Integrate the Eureka Category Merchandising API](https://academy.insiderone.com/docs/integrate-the-eureka-category-merchandising-api.md): Covers Eureka Category Merchandising API integration: prerequisites, request and response parameters, and the Category, Brand, and All Products types.
- [Eureka Event Collection API Implementation](https://academy.insiderone.com/docs/eureka-event-collection-api-implementation.md): Explains Eureka Event Collection API implementation: payload building, auth tokens, the POST endpoint, and its five-event tracking flow for analytics.
- [Eureka Search Event Guide](https://academy.insiderone.com/docs/eureka-search-event-guide.md): Documents the Eureka search event: required and optional payload fields, sample requests for results and no-results cases, and the deduplication rule.
- [Eureka List View Event Guide](https://academy.insiderone.com/docs/eureka-list-view-event-guide.md): Documents the Eureka product-list-view event for category and brand listing pages: required fields, listValue formatting, traceId rules, and requests.
- [Eureka Click Event Guide](https://academy.insiderone.com/docs/eureka-click-event-guide.md): Documents the Eureka product-click event: event and product-level fields, source-dependent query or listValue rules, plus display vs. click positions.
- [Eureka Add to Cart Event Guide](https://academy.insiderone.com/docs/eureka-add-to-cart-event-guide.md): Documents the Eureka add-to-cart event: required fields, the click-before-cart rule, attribution window values, and sample requests for those sources.
- [Eureka Purchase Event Guide](https://academy.insiderone.com/docs/eureka-purchase-event-guide.md): Documents the Eureka purchase event: order-level and per-product fields, allPurchasedProducts versus products arrays, and attribution window fallback.
- [Event Collection API Payload Field References](https://academy.insiderone.com/docs/event-collection-api-payload-field-references.md): Maps every Eureka Event Collection API field to its source, DOM, API request, API response, or other, and lists field availability by each event type.
- [Troubleshooting for Eureka Event Integration](https://academy.insiderone.com/docs/troubleshooting-for-eureka-event-integration.md): Covers troubleshooting for Eureka event integration: validation and authentication errors, source-dependent field rules, defaults, and fallback logic.
- [Smart Recommender](https://academy.insiderone.com/docs/developer-guide-smart-recommender.md): Introduces the JavaScript SDK-Based Smart Recommender: creating custom recommendation widgets, using Insider One's recommendation engine capabilities.
- [Integrate the JavaScript SDK-Based Smart Recommender](https://academy.insiderone.com/docs/integrate-the-javascript-sdk-based-smart-recommender.md): Explains JavaScript SDK-based Smart Recommender integration: mandatory Track 1 data fetching, optional Track 2 analytics markup, and Debugger Console.
- [Facebook](https://academy.insiderone.com/docs/developer-guide-facebook-overview-meta.md): Introduces Facebook integration with Insider One: passing email addresses and GDPR opt-in consent for Facebook Custom Audiences in Architect journeys.
- [Facebook Custom Audiences Integration](https://academy.insiderone.com/docs/integration-guides-facebook-custom-audiences-integration.md): Explains how to integrate the User Information Tag for Facebook Custom Audiences using Web SDK, including email, phone, GDPR consent, and validation steps.
- [ChatGPT Apps (OpenAI)](https://academy.insiderone.com/docs/chatgpt-apps-openai.md): Explains ChatGPT app integration with Insider One: connecting conversations to customer profiles, triggering campaigns, and tracking outcomes closely.
- [Best Practices for Using Insider One Campaigns in ChatGPT Apps](https://academy.insiderone.com/docs/best-practices-for-using-insider-campaigns-in-chatgpt-apps.md): Explains best practices for using Insider One campaigns inside ChatGPT apps: compact layouts, 100% traffic allocation, targeting rules, and use cases.
- [ChatGPT Discovery App Builder](https://academy.insiderone.com/docs/chatgpt-discovery-app-builder.md): Introduces the ChatGPT Discovery App Builder: building a branded, no-code ChatGPT shopping assistant using your existing Eureka and Recommender setup.
- [Build Your ChatGPT Discovery App](https://academy.insiderone.com/docs/build-your-chatgpt-discovery-app.md): Explains how to build a ChatGPT Discovery App, step by step: enabling MCP integration, configuring recommendation capabilities, and running the tests.
- [Set Up Insider One MCP](https://academy.insiderone.com/docs/set-up-insider-one-mcp-1.md): Covers setting up Insider One MCP with OAuth 2.0 for Claude Desktop and Cursor, tool permissions, connection testing, and troubleshooting.
- [Insider One MCP Functions](https://academy.insiderone.com/docs/insider-one-mcp-functions-1.md): Covers Insider One MCP's 35 tools across Email, SMS, WhatsApp, Web Push, Mobile App, and Architect, plus example prompts and limitations.
- [Insider One MCP Best Practices](https://academy.insiderone.com/docs/insider-one-mcp-best-practices-1.md): Covers Insider One MCP best practices for effective prompts, campaign and channel analysis, validating AI-generated insights, and securing API keys.
- [Docs for AI Tools](https://academy.insiderone.com/docs/docs-for-ai-tools.md): Insider One Academy publishes llms.txt, llms-full.txt, and Markdown versions of every public article so AI tools can read the docs as text.
- [Data Governance in Insider One](https://academy.insiderone.com/docs/data-governance-in-insider-one.md): In Insider One, the customer is the data controller and Insider One is the data processor, which executes consent, retention, and deletion decisions.
- [Security Principles for Integrating with Insider One](https://academy.insiderone.com/docs/security-principles-for-integrating-with-insider.md): Explains security principles for integrating with Insider One: authentication, encryption, webhook security, DDoS mitigations, plus disaster recovery.
- [Insider One's Security Measures](https://academy.insiderone.com/docs/insider-ones-security-measures.md): Explains Insider One's security measures: ISO 27001, ISO 22301, CSA STAR Registry, and SOC 2 Type II certifications backing partners' data protection.
- [Authentication Security](https://academy.insiderone.com/docs/authentication-security.md): Explains Insider One's Authentication Security: password complexity and reset rules, two-factor authentication, and SAML 2.0 Single Sign-On processes.
- [Session Security](https://academy.insiderone.com/docs/session-security.md): Covers Session Security at Insider One: single session restrictions, IP-based sessions, 12-hour session timeouts, and cookie invalidation on sign-out.
- [Product Security](https://academy.insiderone.com/docs/product-security.md): Explains Insider One's Product Security: role-based user management, panel IP restriction, and Subresource Integrity for the Insider Tag script files.
- [Network Security](https://academy.insiderone.com/docs/network-security.md): Explains Insider One's Network Security: HTTPS enforcement, SSL/TLS encryption, DMZ architecture, DDoS mitigation, and panel activity monitoring logs.
- [Data Confidentiality, Job Controls and Availability Controls](https://academy.insiderone.com/docs/data-confidentiality-job-controls-and-availability-controls.md): Protect visitor and account data with encryption at rest, strict job controls, customer data segregation, and multi-zone disaster recovery on AWS.
- [Insider One Trust Center](https://academy.insiderone.com/docs/insider-one-trust-center.md): Insider One's Trust Center: security certifications (SOC 2, ISO 27001), GDPR compliance, and how customer data is protected.
- [Insider One and General Data Protection Regulation (GDPR)](https://academy.insiderone.com/docs/insider-one-and-gdpr.md): Covers Insider One’s GDPR compliance, including data protection, consent, subject rights, security, breach response, and cross-border data transfers.
- [Developer Resources](https://academy.insiderone.com/docs/developer-resources.md): Organizes Developer Resources: SDK changelogs, sample applications, API resources, security documentation, troubleshooting, and mobile app FAQ topics.
- [Insider One Campaign Code Guide](https://academy.insiderone.com/docs/insider-one-campaign-code-guide.md): Documents the Insider One Campaign Code Guide: JavaScript standards for DOM selection, goal tracking, storage, events, async requests, and structures.
- [Website Transition](https://academy.insiderone.com/docs/website-transition.md): Explains Website Transition in five phases: initial communication, integration verification, site mapping, campaign transition, and finalization step.
- [Mobile App Integration Wizard](https://academy.insiderone.com/docs/app-integration-wizard.md): Insider One's Mobile App Integration Wizard walks you step by step through connecting your app's SDK inside the InOne panel.
- [Mobile App: Test Lab](https://academy.insiderone.com/docs/app-integration-test-lab.md): Test Lab lets you create events and attributes, retrieve their code snippets, and test them on your test device.
- [Add a Test Device on Mobile App](https://academy.insiderone.com/docs/adding-a-test-device-on-mobile-app.md): Insider One's InOne panel lets you add, pause, or remove test devices under Components > Integrations > Mobile App Components > Test Devices.
- [SDK Flush](https://academy.insiderone.com/docs/sdk-flush.md)
- [Minimum Supported Versions for SDK/Plugin](https://academy.insiderone.com/docs/minimum-supported-versions-for-sdkplugin.md)
- [FAQ about Test Devices](https://academy.insiderone.com/docs/faq-test-devices.md): This FAQ page answers questions about mobile test devices.
- [FAQ for Mobile App Integration](https://academy.insiderone.com/docs/mobile-app-integration.md): This FAQ page answers questions about mobile app integration.
- [Mobile App Glossary](https://academy.insiderone.com/docs/mobile-app-glossary.md)
- [Primary Identifier](https://academy.insiderone.com/docs/primary-identifier.md): Explains the Primary Identifier, covering user identity resolution, profile matching, data consistency, and cross-channel personalization.
- [Native, Hybrid and WebView Applications](https://academy.insiderone.com/docs/native-vs-hybrid-and-web-view-apps.md): Explains native, hybrid, and WebView app architectures, key differences, platform support, and integration guidance for Insider SDKs.
- [Mobile App: Unique Device ID (UDID)](https://academy.insiderone.com/docs/app-udid.md): Explains how Insider generates and uses App UDIDs for user identification, segmentation, testing, and device recognition across app sessions.
- [Mobile App: Device token](https://academy.insiderone.com/docs/mobile-app-device-token.md): Explains mobile app device tokens, how they enable push notifications, platform differences, token lifecycle, and integration requirements.
- [User Data Integrations](https://academy.insiderone.com/docs/developer-guide-user-data-integrations.md): Explains the User Data Integrations onboarding step: implementing your planned data schema via Web SDK, Mobile SDK, Upsert API, or External Platforms.
- [Custom User Data](https://academy.insiderone.com/docs/custom-user-data.md): Covers the Custom User Data page: reviewing custom events, parameters, and attributes, marking PII, and registering them in Insider's metadata layers.
- [Data Integration Progress](https://academy.insiderone.com/docs/data-integration-progress.md): Explains the Data Integration Progress page: tracking source statuses, integration methods, and quick access links for each selected data source type.
- [Web SDK Integration Wizard](https://academy.insiderone.com/docs/web-sdk-integration-wizard.md): Explains the Web SDK Integration Wizard: reviewing planned user data, choosing an integration method, and configuring Google Tag Manager tag settings.
- [Mobile App Integration Guide](https://academy.insiderone.com/docs/mobile-app-integration-guide.md): Mobile app Integration Guide walks you through installing Insider's Mobile SDK to track in-app behavior on iOS, Android, React Native, and Flutter.
- [Upsert User Data API Integration Wizard](https://academy.insiderone.com/docs/upsert-user-data-api-integration-wizard.md): Explains the Upsert User Data API Integration Wizard: generating API keys, configuring headers, customizing request payloads, and handling API errors.
- [Static Segment Upload Guide](https://academy.insiderone.com/docs/static-segment-upload-guide.md): Explains the Static Segment Upload Guide: downloading required user attributes, and uploading a CSV file to create a fixed, targeted audience segment.
- [External Platform Integration Guide](https://academy.insiderone.com/docs/external-platform-integration-guide.md): Explains the External Platform Integration Guide: connecting Insider One to platforms such as Tealium, Mixpanel, or Amplitude via the Integration Hub.
- [Data Validation](https://academy.insiderone.com/docs/developer-guide-data-validation.md): Explains Insider One's Data Validation system: automatically detecting incorrect data types, invalid formats, null values, and any missing parameters.
- [Rules Validation](https://academy.insiderone.com/docs/rules-validation.md): Explains Rules Validation: defining Missing Data, Abnormal Volume Change, and Volume Threshold rules that catch data anomalies before campaigns break.
- [Troubleshooting](https://academy.insiderone.com/docs/mobile-app-troubleshooting.md)
- [Why does the app automatically redirect to a URL when the user has not clicked the App Push?](https://academy.insiderone.com/docs/why-does-the-app-automatically-redirect-to-a-url-when-the-user-has-not-clicked-the-app-push.md)
- [Why can I connect to Test Lab, but the session_start event is not triggered on iOS or Android?](https://academy.insiderone.com/docs/why-can-i-connect-to-test-lab-but-the-session-start-event-is-not-triggered-on-ios-or-android.md)
- [How does the Get Message Center Data method work?](https://academy.insiderone.com/docs/how-does-the-get-message-center-data-method-work.md)
- [Why is product ID consistency important for App Smart Recommender?](https://academy.insiderone.com/docs/why-is-product-id-consistency-important-for-app-smart-recommender.md): Explains Product ID consistency for App Smart Recommender, covering data accuracy, catalog alignment, recommendation quality, and campaign insights.
- [Which algorithms and campaign management options are available for App Smart Recommender?](https://academy.insiderone.com/docs/which-algorithms-and-campaign-management-options-are-available-for-app-smart-rec.md): App Smart Recommender offers five algorithms: Top Sellers, Most Popular Items, Trending Products, Purchased Together, and Viewed Together.
- [How can we track Smart Recommender campaign performance?](https://academy.insiderone.com/docs/how-can-we-track-smart-recommender-campaign-performance.md): This guide explains how to track Smart Recommender campaign performance.
- [What happens when a user deletes their account?](https://academy.insiderone.com/docs/what-happens-when-a-user-deletes-their-account.md): Explains what happens if a user deletes their mobile app account
- [How can we redirect users to our app?](https://academy.insiderone.com/docs/how-can-we-redirect-users-to-our-mobile-app.md): This guide explains how to redirect users to app.
- [Confusion of Attributes Among Users After Login](https://academy.insiderone.com/docs/confusion-of-attributes-among-users-after-login.md): This guide covers troubleshooting steps for confusion of attributes among users after login.
- [I'm having push handler issues with multiple push providers](https://academy.insiderone.com/docs/im-having-push-handler-issues-with-multiple-push-providers.md): Fix duplicate or conflicting push notifications when Insider One's SDK and another push provider (e.g. OneSignal) run in the same app.
- [We're having issues with the open count](https://academy.insiderone.com/docs/were-having-issues-with-the-open-count.md): This article covers troubleshooting for open count issues.
- [How can we open Insider SDK debug mode?](https://academy.insiderone.com/docs/how-can-we-open-insider-sdk-debug-mode.md): This article explains how to open SDK debug mode.
- [Why can't I add my device as a test device?](https://academy.insiderone.com/docs/why-cant-i-add-my-device-as-a-test-device.md): This guide covers troubleshooting steps for test device issues.
- [How can we check if the SDK is properly initialized?](https://academy.insiderone.com/docs/how-can-we-check-if-the-sdk-is-properly-initialized.md): This article explains how to check if the SDK is properly initialized.
- [How can we control the data that is sent?](https://academy.insiderone.com/docs/how-can-we-control-the-data-that-is-sent.md): This article explains how to control the sent data.
- [Why do different recommendation algorithms recommend the same products?](https://academy.insiderone.com/docs/why-do-different-recommendation-algorithms-recommend-the-same-products.md): This guide covers troubleshooting for issues with the recommended products on mobile app.
- [Why do we see an issue with Smart Recommender logs?](https://academy.insiderone.com/docs/why-do-we-see-an-issue-with-smart-recommender-logs.md): Complete the necessary integrations and send the logs for Smart Recommender logs.
- [How can we check our push data?](https://academy.insiderone.com/docs/how-can-we-check-our-push-data.md): This article explains how to check the push data.
- [Why don't our buttons redirect users to the linked pages?](https://academy.insiderone.com/docs/why-dont-our-buttons-redirect-users-to-the-linked-pages.md): This article covers troubleshooting for button redirection issues.
- [How can we check if the Content Optimizer data is sent properly?](https://academy.insiderone.com/docs/how-can-we-check-if-the-content-optimizer-data-is-sent-properly.md): This article explains how to check if the Content Optimizer data is sent properly.
- [I'm having issues with the product object](https://academy.insiderone.com/docs/im-having-issues-with-the-product-object.md): This article explains issues with the product object.
- [Why cannot we trigger the login method a second time in an active session?](https://academy.insiderone.com/docs/why-cannot-we-trigger-the-login-method-a-second-time-in-an-active-session.md): This article explains why the login method cannot be triggered twice in an active session.
- [How can I use dynamic email integration to add a test device?](https://academy.insiderone.com/docs/how-can-i-use-dynamic-email-integration-to-add-a-test-device.md): This article explains how to use dynamic email integration to add a test device.
- [Migration from React Native CLI to Expo](https://academy.insiderone.com/docs/migration-from-react-native-cli-to-expo.md)
- [Are events and attributes collected on the webview pages of our app by default?](https://academy.insiderone.com/docs/are-events-and-attributes-collected-on-the-webview-pages-of-our-app-by-default.md)
- [Rich push images won't show up](https://academy.insiderone.com/docs/rich-push-images-wont-show-up-ios.md): This guide covers troubleshooting for rich push image issues.
- [Carousel push images won't show up](https://academy.insiderone.com/docs/carousel-push-images-wont-show-up-ios.md): This guide covers troubleshooting for carousel push image issues.
- [How can I use Insider podfile with a static library on the iOS platform?](https://academy.insiderone.com/docs/how-can-i-use-insider-podfile-with-a-static-library-on-the-ios-platform.md): Explains how to use the Insider Podfile with a static library on iOS, covering Podfile configuration, integration steps, and compatibility.
- [What are App Groups?](https://academy.insiderone.com/docs/what-are-app-groups-how-can-we-get-them.md): Explains App Groups on iOS, covering their purpose, setup process, capabilities, shared data access, and how to obtain an App Group ID.
- [How can we check if the Insider Notification Targets are set correctly?](https://academy.insiderone.com/docs/how-can-we-check-if-the-insider-notification-targets-are-set-correctly.md): This guide covers troubleshooting for Insider Notification Targets.
- [How should we use an external push provider and Insider integration NotificationService together?](https://academy.insiderone.com/docs/how-should-we-use-an-external-push-provider-and-insider-integration-notificationservice-together.md): Explains how to use an external push provider with Insider Notification Service, covering iOS integration, setup, and notification handling.
- [Production vs. Development Devices on iOS](https://academy.insiderone.com/docs/production-vs-development-devices-on-ios.md)
- [I can't connect to the test wizard](https://academy.insiderone.com/docs/app-push-troubleshooting-cannot-connect-to-the-test-wizard.md): This guide covers troubleshooting steps for test wizard connection issues.
- [I added my device as a test device, but my token cannot be validated.](https://academy.insiderone.com/docs/i-added-my-device-as-a-test-device-but-my-token-cannot-be-validated.md): This guide covers troubleshooting for token validation issues.
- [Carousel push images won't show up](https://academy.insiderone.com/docs/carousel-push-images-wont-show-up-android.md): This article covers troubleshooting for carousel push image issues.
- [I can't connect to the panel with a QR code scan with an Android device](https://academy.insiderone.com/docs/i-cant-connect-to-the-panel-with-a-qr-code-scan-with-an-android-device.md): This article covers troubleshooting for test device connection issues.
- [Rich push images won't show up](https://academy.insiderone.com/docs/rich-push-images-wont-show-up-android.md): This article covers troubleshooting for rich push image issues.
- [We're having issues with splash screen adoption](https://academy.insiderone.com/docs/we-are-having-issues-with-splash-screen-adoption.md): This article covers troubleshooting for splash screen adoption issues.
- [How can we remove the Location methods in our Android project?](https://academy.insiderone.com/docs/how-can-we-remove-the-location-methods-in-our-android-project.md): This article explains how to remove the location methods from the Android project.
- [How can we set a custom sound for push notifications?](https://academy.insiderone.com/docs/how-can-we-set-a-custom-sound-for-push-notifications.md): This article explains how to set a custom sound for push notifications.
- [Handling Silent Pushes Correctly](https://academy.insiderone.com/docs/handling-silent-pushes-correctly.md): Covers how to handle silent push notifications correctly in Insider One, including payload processing, background behavior, SDK handling, and preventing unintended user-facing notifications.
- [New FCM Quota System and Its Impact on Message Delivery](https://academy.insiderone.com/docs/new-fcm-quota-system-and-its-impact-on-message-delivery.md): Firebase manages each application's quota, and Insider One has no control over these limits.
- [Apple Privacy Manifest](https://academy.insiderone.com/docs/apple-privacy-manifest.md): Apple's commitment to user privacy continues to evolve with the introduction of privacy manifests. These manifests are designed to provide app developers and users transparency regarding data collection practices.
- [Regarding App Privacy Details on App Store](https://academy.insiderone.com/docs/regarding-app-privacy-details-on-app-store.md): Explains App Privacy Details on the App Store, covering privacy requirements, data collection disclosures, SDK information, and compliance guidance.
- [Apple's Account Deletion Offering](https://academy.insiderone.com/docs/apples-account-deletion-offering.md): Apple's Account Deletion suggests that businesses are obligated to provide a method for deleting users in their applications if those applications have user-creation features.
- [Push Amplification](https://academy.insiderone.com/docs/push-amplification.md): Push Amplification is a fallback solution that improves push notification delivery when OS- or device-level restrictions prevent them from being delivered.
- [Huawei & Google Location Conflict](https://academy.insiderone.com/docs/huawei-google-location-conflict.md): Explains how to resolve Huawei and Google location conflicts, covering SDK compatibility, location services, configuration, and integration guidance.
- [Data Safety Form in Google Play Console](https://academy.insiderone.com/docs/data-safety-form-in-google-play-console.md): Apps in the Google Play Store must describe their data privacy and security practices.
- [Android SDK Changelog](https://academy.insiderone.com/docs/android-sdk-changelog-1.md): The Android SDK changelog lists every Insider One Android SDK release and what changed, from bug fixes to new features.
- [iOS SDK Changelog](https://academy.insiderone.com/docs/ios-sdk-changelog-1.md): This page covers the iOS SDK changelog.
- [React Native Changelogs](https://academy.insiderone.com/docs/react-native-changelogs.md): Release notes and version history for Insider One's React Native SDK, including new features, fixes, and native bridge updates.
- [Expo Changelogs](https://academy.insiderone.com/docs/expo-changelogs-1.md): Covers Expo Changelogs, listing plugin releases, release dates, configuration attributes, and Expo Managed Workflow changes.
- [Flutter Changelogs](https://academy.insiderone.com/docs/flutter-changelogs-1.md): Covers Flutter SDK changelogs, listing version updates, release dates, new features, fixes, improvements, and changes per version across each release.
- [Cordova Changelogs](https://academy.insiderone.com/docs/cordova-changelogs-1.md): Tracks Cordova SDK changelogs, covering version updates, new features, bug fixes, improvements, breaking changes, and migration guidance.
- [API Reference](https://academy.insiderone.com/docs/api-reference-welcome.md): API Reference welcome page. Browse Insider One's API reference: endpoints for user data, messaging, analytics, product catalog, recommendations, and search.
- [API Fundamentals](https://academy.insiderone.com/docs/api-reference-fundamentals.md): Learn the fundamentals of Insider One APIs: authentication, rate limits, status and error codes, request anatomy, Postman setup, and OAuth 2.0 credentials.
- [Insider One APIs](https://academy.insiderone.com/docs/insider-one-apis.md): Insider One's APIs let developers read, write, and update customer data, messages, and analytics from external systems.
- [Which API Should I Use?](https://academy.insiderone.com/docs/which-api-should-i-use.md): Covers choosing between Insider One APIs: Upsert vs identity, profile reads vs exports, subscriptions, deletion scope, and messaging.
- [Anatomy of an API Request](https://academy.insiderone.com/docs/anatomy-of-an-api-request.md): Learn the anatomy of an Insider One API request: base URL and host, HTTP methods, headers, path and query parameters, and the JSON request body.
- [API Authentication Tokens](https://academy.insiderone.com/docs/api-authentication-tokens.md): Insider One's API Authentication Tokens guide: generate and manage Admin-only API keys with IP restrictions, header usage, rotation, and per-API limits.
- [API Rate Limits](https://academy.insiderone.com/docs/api-rate-limits.md): Reference for per-endpoint request limits on every Insider One API, including the 429 'Too Many Requests' error and how to handle it.
- [API Status and Error Codes](https://academy.insiderone.com/docs/api-status-and-error-codes.md): Reference for Insider One API status and error codes: 2XX, 4XX, and 5XX responses with sample payloads and fixes for common validation errors.
- [Insider One APIs in Postman](https://academy.insiderone.com/docs/insider-apis-in-postman.md): Set up Insider One APIs in Postman: import the collection, configure your environment and authentication, and send your first test request.
- [OAuth 2.0 Credentials](https://academy.insiderone.com/docs/oauth-20-credentials.md): Insider One's OAuth 2.0 Credentials guide (beta): generate Client ID/Secret for WhatsApp APIs, obtain Bearer tokens via Insider Gateway, and handle error codes.
- [User Data](https://academy.insiderone.com/docs/ucd-user-data-apis-overview.md): UCD User Data APIs overview. Review Insider’s unified customer data endpoints, architecture, use cases, and best practices for managing user profiles and data flow.
- [Upsert User Data](https://academy.insiderone.com/docs/upsert-user-data-api.md): Insider One's Upsert User Data API reference: POST endpoint to insert or update user attributes/events, up to 1,000 records per request, with skip_hook control.
- [Get User Profiles](https://academy.insiderone.com/docs/get-user-profiles-api.md): Insider One's Raw Export API v1 reference: POST endpoint delivering CSV, Parquet, or JSON exports via webhook, 1 request per day, 24-hour link expiry.
- [Export Raw User Data V1](https://academy.insiderone.com/docs/export-raw-user-data-api-v1.md): Insider One's Raw Export API V1 lets you download a customer's full attribute and event history as a CSV or Parquet file
- [Export Raw User Data V2](https://academy.insiderone.com/docs/export-raw-user-data-v2.md): Insider One's Raw Export API v2 reference: async POST endpoint exporting attributes/events as CSV or Parquet for a segment or events query, 10/day.
- [Delete User Attribute](https://academy.insiderone.com/docs/delete-user-attribute-api.md): Insider One's Delete User Attribute API reference: POST endpoint for whole or partial attribute deletion, up to 1,000 users per request, for GDPR erasure.
- [Update Identifiers](https://academy.insiderone.com/docs/update-identifiers-api.md): Insider One's Update Identifiers API reference: PATCH endpoint to change a user's email, phone, UUID, or custom identifier, 2,000 requests per minute.
- [Delete Identifiers](https://academy.insiderone.com/docs/api-reference-delete-identifiers.md): Insider One's Delete Identifiers API reference: DELETE endpoint to remove a user's email, phone, UUID, or custom identifier; a sole identifier can't be deleted.
- [Upload First-Party Segments](https://academy.insiderone.com/docs/first-party-segments-api.md): Insider One's First-Party Segments API reference: POST endpoint to upload a CSV by URL and group existing users into a segment by attribute, up to 50 MB.
- [Event Delete & Update](https://academy.insiderone.com/docs/event-delete-update.md): Insider One's Event Delete & Update overview: correct or remove a single event per API request; segments, journeys, and analytics recalculate automatically.
- [Create an Event Delete or Update Request](https://academy.insiderone.com/docs/create-an-event-delete-or-update-request.md): Insider One's Event Delete & Update API reference: delete-single-event, update-single-event, and operations-export endpoints, with parameters and rate limits.
- [FAQ about Event Delete & Update](https://academy.insiderone.com/docs/faq-about-event-delete-update.md): Answers FAQs on Insider One's Event Delete & Update API: scope limits, identifier targeting, delete_null behavior, skip_hook, rate limits, and error codes.
- [Data Governance](https://academy.insiderone.com/docs/data-collection-consent-apis.md): Insider One Data Governance APIs for GDPR compliance: unsubscribe and resubscribe users across email, SMS, and WhatsApp, set consent, and delete PII.
- [Unsubscribe Email Users from Database V1](https://academy.insiderone.com/docs/unsubscribe-email-users-from-database-v1.md): Insider One's Email Unsubscribe API v1 reference: POST endpoint to globally unsubscribe one email address per request; see v2 for bulk unsubscribe support.
- [Unsubscribe Email Users from Database V2](https://academy.insiderone.com/docs/unsubscribe-email-users-from-database-v2.md): Insider One's Email Unsubscribe API v2 reference: POST endpoint to globally or group-unsubscribe up to 500 emails/UUIDs per request, with parameters and codes.
- [Unsubscribe SMS Users from Database V1](https://academy.insiderone.com/docs/unsubscribe-sms-users-from-database-v1.md): Insider One's SMS Unsubscribe API v1 reference: POST endpoint to globally unsubscribe one E.164 phone number per request; see v2 for bulk unsubscribes.
- [Unsubscribe SMS Users from Database V2](https://academy.insiderone.com/docs/unsubscribe-sms-users-from-database-v2.md): Insider One's SMS Unsubscribe API v2 reference: POST endpoint to unsubscribe up to 500 E.164 phone numbers per request, with parameters and response codes.
- [Unsubscribe WhatsApp Users from Database V1](https://academy.insiderone.com/docs/unsubscribe-whatsapp-users-from-database-v1.md): Insider One's WhatsApp Unsubscribe API v1 reference: POST endpoint to globally unsubscribe one E.164 phone number per request; see v2 for bulk unsubscribes.
- [Unsubscribe WhatsApp Users from Database V2](https://academy.insiderone.com/docs/unsubscribe-whatsapp-users-from-database-v2.md): Insider One's WhatsApp Unsubscribe API v2 reference: POST endpoint to unsubscribe up to 500 E.164 phone numbers per request, with parameters and codes.
- [Resubscribe Email Users V1](https://academy.insiderone.com/docs/resubscribe-email-users-v1.md): Insider One's Email Resubscribe API v1 reference: POST endpoint to mark one email address as reachable per request, rate-limited to 600 requests per minute.
- [Resubscribe Email Users V2](https://academy.insiderone.com/docs/resubscribe-email-users-v2.md): Insider One's Email Resubscribe API v2 reference: POST endpoint to resubscribe up to 500 emails or UUIDs per request, with group resubscribe and bounce notes.
- [Resubscribe SMS Users V1](https://academy.insiderone.com/docs/resubscribe-sms-users-v1.md): Insider One's SMS Resubscribe API v1 reference: POST endpoint to mark one E.164 phone number as reachable per request, rate-limited to 600 requests per minute.
- [Resubscribe SMS Users V2](https://academy.insiderone.com/docs/resubscribe-sms-users-v2.md): Insider One's SMS Resubscribe API v2 reference: POST endpoint to resubscribe up to 500 E.164 phone numbers per request, with parameters and response codes.
- [Resubscribe WhatsApp Users V1](https://academy.insiderone.com/docs/resubscribe-whatsapp-users-v1.md): Insider One's WhatsApp Resubscribe API v1 reference: POST endpoint to mark one E.164 phone number as reachable per request, rate-limited to 600 requests/min.
- [Resubscribe WhatsApp Users V2](https://academy.insiderone.com/docs/resubscribe-whatsapp-users-v2.md): Insider One's WhatsApp Resubscribe API v2 reference: POST endpoint to resubscribe up to 500 E.164 phone numbers per request, with parameters and response codes.
- [Set Data Processing Consent for App Users](https://academy.insiderone.com/docs/set-data-processing-consent.md): Insider One's Data Processing Consent API reference: POST endpoint to record a GDPR consent decision (true or false) for one app user UDID per request.
- [Delete User Profile](https://academy.insiderone.com/docs/delete-user-profile-api.md): Insider One's Delete User Profile API erases a customer's PII permanently, fulfilling data subject requests and SARs via one POST call.
- [Delete User's PII Data](https://academy.insiderone.com/docs/delete-users-pii-data-api.md): Insider One's Delete PII Data API reference: POST endpoints to anonymize a user by removing PII like email or phone while keeping their profile intact.
- [Message](https://academy.insiderone.com/docs/message-apis-overview.md): Insider One's Messaging APIs overview: create and send Web Push, email, App Push, SMS, and WhatsApp (transactional, conversational, OTP) messages via API.
- [Web Push](https://academy.insiderone.com/docs/web-push-apis-overview.md): Insider One's Web Push API overview: create, launch (v1 or v2), and delete single Web Push campaigns from your back end, without using the InOne panel.
- [Create Single Web Pushes](https://academy.insiderone.com/docs/create-single-web-pushes.md): Insider One's Create Single Web Push API reference: POST endpoint creates a draft campaign and returns a campaign_id, rate-limited to 30 requests/minute.
- [Launch Single Web Pushes V1](https://academy.insiderone.com/docs/launch-single-web-pushes-v1.md): Insider One's Launch Single Web Push API v1 reference: POST endpoint to send a campaign by campaign_id, rate-limited to 30 requests per minute; see v2.
- [Launch Single Web Pushes V2](https://academy.insiderone.com/docs/launch-single-web-pushes-v2.md): Insider One's Launch Single Web Push API v2 reference: POST endpoint to send a campaign by campaign_id, rate-limited to 6,000 requests/minute, up from v1.
- [Delete Single Web Pushes](https://academy.insiderone.com/docs/delete-single-web-pushes.md): Insider One's Delete Single Web Push API reference: DELETE endpoint to permanently remove a campaign by campaign_id, rate-limited to 30 requests/minute.
- [Email](https://academy.insiderone.com/docs/email-apis-overview.md): Insider One's Email API overview: send transactional emails, push campaign content to InOne via the Content API, and manage templates via Content Manager.
- [Create Email Campaigns](https://academy.insiderone.com/docs/create-email-campaigns-api.md): Covers the Content API's POST endpoint for creating single, experiment, or recurring email campaigns: auth headers, body parameters, and UTM tracking.
- [Transactional Emails](https://academy.insiderone.com/docs/transactional-emails.md): Explains Insider One Transactional Email APIs, covering authentication, available endpoints, email sending workflow, validation, and message management.
- [POST /mail/v2/send](https://academy.insiderone.com/docs/transactional-email-post-mail-v2-send.md): Covers the POST /mail/v2/send endpoint for sending transactional emails, including request parameters, personalization, attachments, responses, and errors.
- [POST /mail/v2/validate](https://academy.insiderone.com/docs/transactional-email-post-mail-v2-validate.md): Explains the POST /mail/v2/validate endpoint for validating transactional email payloads before sending, including request format, responses, and errors.
- [GET /mail/v2/messages/{message_id}](https://academy.insiderone.com/docs/transactional-email-get-mail-v2-messages-message-id.md): Explains the GET /mail/v2/messages/{messageId} endpoint for retrieving transactional email details, delivery status, metadata, and message information.
- [POST /mail/v2/categories](https://academy.insiderone.com/docs/transactional-email-post-mail-v2-categories.md): Covers the POST /mail/v2/categories endpoint for creating transactional email categories, including request parameters, responses, validation, and usage.
- [GET /mail/v2/categories](https://academy.insiderone.com/docs/transactional-email-get-mail-v2-categories.md): Explains the GET /mail/v2/categories endpoint for listing transactional email categories, including response fields, filtering, and pagination.
- [GET /mail/v2/categories_{id}](https://academy.insiderone.com/docs/transactional-email-get-mail-v2-categories-id.md): Explains the GET /mail/v2/categories/{id} endpoint for retrieving a transactional email category, including response fields and usage details.
- [Error Codes](https://academy.insiderone.com/docs/transactional-email-error-codes.md): Lists Transactional Email API error codes with HTTP status mappings, failure reasons, troubleshooting guidance, and validation error details.
- [Send Transactional Emails via API V1](https://academy.insiderone.com/docs/send-transactional-emails-api.md): Insider One's Transactional Email API reference: POST endpoint to send one-to-one emails from an authorized domain, rate-limited to 9,000 requests/second.
- [Content Manager - Template API](https://academy.insiderone.com/docs/content-manager-template-api.md): Insider One's Content Manager Template API reference: create, update, delete, duplicate, get, and search email templates, plus manage categories, via API.
- [Email Template Migrator](https://academy.insiderone.com/docs/email-template-migrator.md): Insider One's Email Template Migrator overview: migrate email templates from external vendors into Insider One via the v1 or v2 Template Migrator API.
- [Templates Migrator V1](https://academy.insiderone.com/docs/template-migrator-v1.md): Insider One's Templates Migrator v1 reference: extract template variables and dynamic attributes, then migrate promotional email templates, 60 requests/minute.
- [Templates Migrator V2](https://academy.insiderone.com/docs/templates-migrator-v2.md): Insider One's Templates Migrator v2 reference: extract dynamic attributes and migrate promotional email templates per vendor, capped at 60 requests/minute.
- [Mobile App](https://academy.insiderone.com/docs/app-push-apis-overview.md)
- [Send Bulk App Pushes](https://academy.insiderone.com/docs/send-bulk-app-pushes-api.md): Explains the Bulk App Push API's POST endpoint for sending push notifications to a saved panel segment, covering required body parameters and sample responses.
- [Send Targeted App Pushes](https://academy.insiderone.com/docs/send-targeted-app-pushes-api.md): Explains the Targeted App Push API's POST endpoint for sending pushes to up to 50 identified users, covering identifiers, Android/iOS payloads, and deep links.
- [Send Advanced App Pushes](https://academy.insiderone.com/docs/send-advanced-app-pushes-api.md): Explains the Advanced App Push API's POST endpoint for sending carousel or slider push notifications with multiple items, covering payload structure and limits.
- [Send Basic Segment App Pushes](https://academy.insiderone.com/docs/send-basic-segment-app-pushes.md): Explains the Basic Segment App Push API's POST endpoint for creating pushes using attribute-based segmentation rules instead of a pre-built panel segment.
- [Get Pushes with Message Center API](https://academy.insiderone.com/docs/get-pushes-with-message-center-api.md): Insider One's Message Center API retrieves a user's delivered push notifications for a messaging inbox, within a chosen date range.
- [Get InApp Details](https://academy.insiderone.com/docs/get-inapp-details.md): Explains the Get InApp Details API's POST endpoint for retrieving app template campaign data by ID or creation date range, covering parameters and responses.
- [Upload FCM Certificate API](https://academy.insiderone.com/docs/upload-fcm-certificate-api.md): Explains the Upload FCM Certificate API's POST endpoint for adding or updating a Firebase service account certificate via request body, without using the panel.
- [FAQ about App APIs](https://academy.insiderone.com/docs/faq-app-apis.md): Answers common questions about Insider's mobile app APIs, comparing Targeted, Bulk, and Advanced Push APIs and covering API keys, badges, and result reporting.
- [Live Activities API](https://academy.insiderone.com/docs/live-activities-api.md): Expose Apple's Live Activities to your app through Insider One. Start, update, and end Live Activities from your backend using a simple SaaS API.
- [Prerequisites and Account Activation](https://academy.insiderone.com/docs/prerequisites-and-account-activation.md): Lists the prerequisites for Live Activities: API key renewal, product activation, AOO budget, APNS .p8 certificate upload, and iOS SDK version requirements.
- [Request/Response Format](https://academy.insiderone.com/docs/request-response-format.md): Documents Live Activities request/response conventions: required headers, JSON body rules, success/error schemas, rate limits, and timestamp formatting.
- [Activities Lifecycle and States](https://academy.insiderone.com/docs/activities-lifecycle-and-states.md): Explains the Live Activities lifecycle: REGISTERED, STARTED, and DEAD states, the Push-to-Start vs SDK-First flows, and which endpoints apply in each state.
- [POST /register](https://academy.insiderone.com/docs/post-register.md): Documents the POST /register endpoint for pre-registering users for a Live Activity, covering body parameters, eligibility filtering, and sample responses.
- [POST /start](https://academy.insiderone.com/docs/post-start.md): Documents the POST /start endpoint for launching a registered Live Activity, covering body parameters, content proxying, targeting, and idempotency rules.
- [POST /update](https://academy.insiderone.com/docs/post-update.md): Documents the POST /update endpoint for refreshing a live activity's content on-device, covering content_state matching, sync gating, and response fields.
- [POST /end](https://academy.insiderone.com/docs/post-end.md): Documents the POST /end endpoint for closing a Live Activity with a final push to devices, covering irreversibility, device-side behavior, and sample responses.
- [POST /add-users](https://academy.insiderone.com/docs/post-add-users.md): Documents the POST /add-users endpoint for adding insiders to a registered Live Activity segment before /start, covering parameters and eligibility rules.
- [POST /remove-users](https://academy.insiderone.com/docs/post-remove-users.md): Documents the POST /remove-users endpoint for removing insiders from a registered Live Activity segment before /start, covering idempotent removal behavior.
- [Error Codes](https://academy.insiderone.com/docs/live-activies-error-codes.md): Lists all Live Activities API error codes with HTTP status, cause, affected endpoints, and suggested fixes, plus retry strategies for each error class.
- [Limitations and Liability](https://academy.insiderone.com/docs/limitations-and-liability.md): Covers Live Activities limitations and liability: content responsibility, activity_type matching, Apple device-side limits, TTL, and rate/volume limits.
- [Use Case: Live Order Status](https://academy.insiderone.com/docs/use-case-live-order-status.md): Explains the Live Order Status use case via iOS Live Activities, covering Push-to-Start, SDK-First flows, the Live Activity API, and its requirements.
- [SMS](https://academy.insiderone.com/docs/sms-api-overview.md): Understand how transactional SMS works: messages triggered by user actions (like OTPs, alerts, and receipts) that Insider delivers with high reliability and minimal opt-out risk.
- [Send Transactional Single SMS](https://academy.insiderone.com/docs/send-transactional-single-sms.md): Documents the POST /v1/send endpoint for sending one transactional SMS: body parameters, callback delivery events, URL shortening/tracking, and limits.
- [Send Transactional Bulk SMS](https://academy.insiderone.com/docs/send-transactional-bulk-sms.md): Documents the POST /sendMultipleMessage endpoint for sending up to 50 transactional SMS messages per request: body parameters, callback events, and rate limits
- [Transactional RCS](https://academy.insiderone.com/docs/transactional-rcs-api-overview.md): Covers Transactional RCS messages: automatic order and account notifications with rich media, CTAs, and SMS fallback, via single or batch APIs.
- [Send Transactional Single RCS Message](https://academy.insiderone.com/docs/send-transactional-single-rcs-message.md): Covers the Transactional RCS API for sending text and rich media messages with SMS fallback, including endpoint parameters, error codes, and limitations.
- [Send Multiple Transactional RCS Messages (Batch)](https://academy.insiderone.com/docs/send-multiple-transactional-rcs-messages-batch.md): Covers the Multiple Transactional Batch RCS API for sending up to 20 RCS messages per request with SMS fallback, endpoint parameters, and error codes.
- [OTP for SMS](https://academy.insiderone.com/docs/otp-for-sms.md): Introduces the SMS Verify API for generating, sending, and verifying OTP codes, covering channel setup, prerequisites, and links to each API operation.
- [Generate OTP API Key](https://academy.insiderone.com/docs/generate-otp-api-key-1.md): Explains how to generate an OTP API key in InOne's Integration Settings, required to authenticate Verify API calls for sending WhatsApp OTP verification codes.
- [Create a Channel](https://academy.insiderone.com/docs/create-a-channel-sms-otp.md): Documents the POST /v1/channel/create endpoint for creating an SMS OTP verification channel with a brand name, covering parameters and sample responses.
- [Update a Channel](https://academy.insiderone.com/docs/update-a-channel-sms-otp.md): Documents the POST /v1/channel/update endpoint for changing the brand name on an existing SMS OTP verification channel, covering parameters and error responses.
- [List OTP Templates](https://academy.insiderone.com/docs/list-otp-templates-sms.md): Documents the GET /v1/template/list endpoint for retrieving an SMS OTP verification channel's predefined message templates across 10 supported languages.
- [Update OTP Templates](https://academy.insiderone.com/docs/update-otp-templates-sms.md): Documents the POST /v1/template/update endpoint for editing an SMS OTP template's localized text by channel and locale, covering parameters and limits.
- [Generate OTP Codes](https://academy.insiderone.com/docs/generate-otp-codes-sms.md): Documents the POST /v1/generate endpoint for creating and sending SMS OTP codes, covering locale, TTL, code length, custom codes, and max attempt parameters.
- [Verify OTP Codes](https://academy.insiderone.com/docs/verify-otp-codes-sms.md): Documents the POST /v1/check endpoint for verifying an SMS OTP code against a phone number, covering request parameters, callbacks, and error responses.
- [Generate OAuth 2.0 Credentials for SMS](https://academy.insiderone.com/docs/generate-oauth-2-0-credentials-for-sms.md): Explains how to generate OAuth 2.0 Client ID/Secret and Bearer tokens for SMS APIs via InOne, covering scopes, the /auth/token endpoint, and best practices.
- [Send a Single Transactional SMS with OAuth 2.0](https://academy.insiderone.com/docs/send-a-single-transactional-sms-with-oauth-2-0.md): Documents the OAuth 2.0-authenticated POST /api/sms/v1/send endpoint for sending one transactional SMS, covering body parameters, settings, and error codes.
- [Send Multiple Transactional SMS with OAuth 2.0](https://academy.insiderone.com/docs/send-multiple-transactional-sms-with-oauth-2-0.md): Learn how to send up to 50 transactional SMS messages in a single API request with the Insider One Transactional SMS API. Authenticate with OAuth 2.0, configure batch message parameters, receive per-message delivery results, and track status through webhooks.
- [WhatsApp](https://academy.insiderone.com/docs/whatsapp-apis.md): Overviews Insider One's WhatsApp APIs: Transactional messaging, the Conversational API for bot-driven replies, and OTP for WhatsApp user authentication.
- [Generate API Key for WhatsApp](https://academy.insiderone.com/docs/generate-api-key-for-whatsapp.md): Explains how administrators generate an API key for Transactional and Conversational WhatsApp messaging in InOne, required before sending any WhatsApp message.
- [Set Webhook URL for WhatsApp](https://academy.insiderone.com/docs/set-webhook-url-for-whatsapp.md): Learn how to set the webhook URL for WhatsApp in Insider One’s InOne to receive event notifications and enable real-time message and status updates.
- [Manage WhatsApp Templates (Bearer)](https://academy.insiderone.com/docs/manage-whatsapp-templates-with-bearer-authentication.md)
- [Generate API Credentials for WhatsApp Template Management](https://academy.insiderone.com/docs/generate-api-credentials-for-whatsapp-template-management.md): Explains how to generate a WhatsApp Template Management API key and OAuth 2.0 Client ID/Secret in InOne's Integration Settings for template automation.
- [Create a WhatsApp Template](https://academy.insiderone.com/docs/create-a-whatsapp-template.md): Documents the POST /api/v1/templates endpoint for creating a WhatsApp template with name, language, category, and components, including media header uploads.
- [List WhatsApp Templates](https://academy.insiderone.com/docs/list-whatsapp-templates.md): Documents the GET /api/v1/templates endpoint for listing WhatsApp templates with pagination, filtering by status/language/quality, and sorting parameters.
- [Get WhatsApp Template Details](https://academy.insiderone.com/docs/get-whatsapp-template-details.md): Documents the GET /api/v1/templates/{id} endpoint for retrieving a WhatsApp template's full details, including status, quality, components, and timestamps.
- [Delete a WhatsApp Template](https://academy.insiderone.com/docs/delete-a-whatsapp-template.md): Documents the DELETE /api/v1/templates/{id} endpoint for soft-deleting a WhatsApp template locally and removing it from Meta, with request and response format.
- [Upload WhatsApp Template Media Files](https://academy.insiderone.com/docs/upload-whatsapp-template-media-files.md): Documents the POST /api/v1/templates/file-upload endpoint for uploading image, video, or document files to get a media handle for WhatsApp template headers.
- [Manage WhatsApp Templates (OAuth 2.0)](https://academy.insiderone.com/docs/manage-whatsapp-templates-with-oauth-2-0.md)
- [Generate API Credentials for WhatsApp Template Management](https://academy.insiderone.com/docs/generate-api-credentials-for-whatsapp-template-management-1.md): Explains how to generate a WhatsApp Template Management API key and OAuth 2.0 Client ID/Secret in InOne's Integration Settings for template automation.
- [Create a WhatsApp Template with OAuth 2.0](https://academy.insiderone.com/docs/create-a-whatsapp-template-with-oauth-2-0.md): Documents the OAuth 2.0-authenticated POST /api/wa/v2/templates endpoint for creating a WhatsApp template, covering scopes, body parameters, and error codes.
- [List WhatsApp Templates with OAuth 2.0](https://academy.insiderone.com/docs/list-whatsapp-templates-with-oauth-2-0.md): Documents the OAuth 2.0-authenticated GET /api/wa/v2/templates endpoint for listing WhatsApp templates with pagination, filters, sorting, and error responses.
- [Get WhatsApp Template Details with OAuth 2.0](https://academy.insiderone.com/docs/get-whatsapp-template-details-with-oauth-2-0.md): Documents the OAuth 2.0-authenticated GET /api/wa/v2/templates/{id} endpoint for retrieving a WhatsApp template's status, quality, components, and timestamps.
- [Delete a WhatsApp Template with OAuth 2.0](https://academy.insiderone.com/docs/delete-a-whatsapp-template-with-oauth-2-0.md): Learn how to send template-based transactional messages via WhatsApp using Insider One.
- [Upload WhatsApp Template Media Files with OAuth 2.0](https://academy.insiderone.com/docs/upload-whatsapp-template-media-files-with-oauth-2-0.md): Documents the OAuth 2.0-authenticated POST /api/wa/v2/templates/file-upload endpoint for uploading media files to get a WhatsApp template header handle.
- [Transactional API](https://academy.insiderone.com/docs/whatsapp-transactional-api.md): Overviews the Transactional WhatsApp API: template-based, free-form text, and media messages like images, documents, and locations, with links to each guide.
- [API Key Authentication](https://academy.insiderone.com/docs/whatsapp-transactional-api-key-authentication.md)
- [Send Transactional WhatsApp Template Message](https://academy.insiderone.com/docs/send-transactional-whatsapp-template-message.md): Documents the POST /v1/send endpoint for sending transactional WhatsApp template messages, covering headers, buttons, coupon codes, and CTA parameters.
- [Send Transactional WhatsApp Carousel Template Message](https://academy.insiderone.com/docs/send-transactional-whatsapp-carousel-template-message.md): Learn how to send a transactional WhatsApp carousel template message using the Insider One Transactional API including request structure carousel cards and sample API calls.
- [Send Transactional WhatsApp Text Message](https://academy.insiderone.com/docs/send-transactional-whatsapp-text-message.md): Documents the POST /v1/send endpoint for sending transactional WhatsApp Carousel template messages with 2-6 cards, covering card components and buttons.
- [Send Transactional WhatsApp Message with Button Reply (Quick Reply)](https://academy.insiderone.com/docs/send-transactional-whatsapp-message-with-button-reply.md): Documents the POST /v1/send endpoint for sending transactional WhatsApp interactive messages with reply buttons, covering header, body, and action parameters.
- [Send Transactional WhatsApp Media Message (Document)](https://academy.insiderone.com/docs/send-transactional-whatsapp-media-message-document.md): Documents the POST /v1/send endpoint for sending transactional WhatsApp document messages, covering supported file types, size limits, and body parameters.
- [Send Transactional WhatsApp Media Message (Image)](https://academy.insiderone.com/docs/send-transactional-whatsapp-media-message-image.md): Documents the POST /v1/send endpoint for sending transactional WhatsApp image messages, covering supported formats, size limits, and caption parameters.
- [Send Transactional WhatsApp Media Message (Location)](https://academy.insiderone.com/docs/send-transactional-whatsapp-media-message-location.md): Documents the POST /v1/send endpoint for sending transactional WhatsApp location messages, covering latitude, longitude, name, and address parameters.
- [Send Direct Send WhatsApp Utility Messages](https://academy.insiderone.com/docs/send-direct-send-whatsapp-utility-messages.md): Covers the WhatsApp Direct Send for Utility API: endpoint parameters, sample requests, error codes, misuse enforcement, and message limits.
- [OAuth 2.0 Authentication](https://academy.insiderone.com/docs/whatsapp-transactional-oauth-2-0-authentication.md)
- [Send Transactional WhatsApp Messages with OAuth 2.0](https://academy.insiderone.com/docs/send-transactional-whatsapp-messages-with-oauth-20.md): Documents the OAuth 2.0-authenticated POST /v2/transactional/messages/send endpoint for WhatsApp, covering template, media, interactive, and error codes.
- [Best Practices for WhatsApp API via OAuth 2.0](https://academy.insiderone.com/docs/best-practices-for-whatsapp-api-via-oauth-20.md): Lists best practices for the OAuth 2.0 WhatsApp API: phone number format, template rules, media limits, error handling, and maintenance mode behavior.
- [Data Structures for WhatsApp API via OAuth 2.0](https://academy.insiderone.com/docs/data-structures-for-whatsapp-api-via-oauth-20.md): Documents the message object structures for the OAuth 2.0 WhatsApp API, covering template, text, media, location, and interactive message JSON formats.
- [Update Transactional WhatsApp Webhook Settings with OAuth 2.0](https://academy.insiderone.com/docs/update-transactional-whatsapp-webhook-settings-with-oauth-20.md): Documents the POST /v2/transactional/settings endpoint for configuring transactional WhatsApp webhook URLs with bearer or OAuth 2.0 authentication settings.
- [Transactional WhatsApp Message File Processes](https://academy.insiderone.com/docs/transactional-whatsapp-message-file-processes.md): Explains the Transactional WhatsApp media file process: upload via /v1/media/upload, retrieve the file URL, and download, using week-long file handle IDs.
- [Transactional API Error Messages](https://academy.insiderone.com/docs/transactional-whatsapp-api-error-messages.md): Lists common Transactional WhatsApp API errors, including POC message limits, missing country codes, validation failures, and maintenance mode responses.
- [Conversational API](https://academy.insiderone.com/docs/whatsapp-conversational-api.md): WhatsApp Conversational API reference. Learn how Insider One uses the Conversational API to power two-way messaging, automated flows, and interactive user communication.
- [API Key Authentication](https://academy.insiderone.com/docs/conversational-whatsapp-api-key-authentication.md)
- [Send Conversational WhatsApp Template Message](https://academy.insiderone.com/docs/send-conversational-whatsapp-template-message.md): Documents the POST /v1/conversational/send endpoint for sending bot-driven WhatsApp template messages, covering headers, buttons, and coupon code parameters.
- [Send Conversational WhatsApp Text Message](https://academy.insiderone.com/docs/send-conversational-whatsapp-text-message.md): Documents the POST /v1/conversational/send endpoint for sending WhatsApp text messages within the 24-hour customer window, with body parameters and limits.
- [Send Conversational WhatsApp Media Message (Document)](https://academy.insiderone.com/docs/send-conversational-whatsapp-media-message-document.md): Documents the POST /v1/conversational/send endpoint for sending WhatsApp document messages within the 24-hour window, covering file types and size limits.
- [Send Conversational WhatsApp Media Message (Image)](https://academy.insiderone.com/docs/send-conversational-whatsapp-media-message-image.md): Documents the POST /v1/conversational/send endpoint for sending WhatsApp image messages within the 24-hour window, covering supported formats and captions.
- [Send Conversational WhatsApp Media Message (Location)](https://academy.insiderone.com/docs/send-conversational-whatsapp-media-message-location.md): Documents the POST /v1/conversational/send endpoint for sending WhatsApp location messages within the 24-hour window, covering coordinates and address fields.
- [Send Conversational WhatsApp Message with Button Reply (Quick Reply)](https://academy.insiderone.com/docs/send-conversational-whatsapp-message-with-button-reply.md): Documents the POST /v1/conversational/send endpoint for sending bot-driven WhatsApp interactive messages with reply buttons, covering header and body objects.
- [Send Conversational WhatsApp Carousel Template Message](https://academy.insiderone.com/docs/send-conversational-whatsapp-carousel-template-message.md): Documents the POST /v1/conversational/send endpoint for sending bot-driven WhatsApp Carousel template messages with 2-6 cards, covering card components.
- [Send Typing Indicator for Conversational WhatsApp API](https://academy.insiderone.com/docs/send-typing-indicator-for-conversational-whatsapp-api.md): Documents the POST /v1/{phone_number_id}/messages endpoint for showing a WhatsApp typing indicator and marking an incoming message as read via message_id.
- [Conversational WhatsApp Message File Processes](https://academy.insiderone.com/docs/conversational-whatsapp-message-file-processes.md): Explains the two-step Conversational WhatsApp media file process: upload via /v1/media/upload, then retrieve the file URL using week-long file handle IDs.
- [Conversational API Error Messages](https://academy.insiderone.com/docs/conversational-api-error-messages.md): Covers Conversational API error messages in Insider One, including common error responses, error codes, possible causes, and guidance for troubleshooting API requests.
- [OAuth 2.0 Authentication](https://academy.insiderone.com/docs/conversational-whatsapp-api-oauth-2-0-authentication.md)
- [Send Conversational WhatsApp Messages with OAuth 2.0](https://academy.insiderone.com/docs/send-conversational-whatsapp-messages-with-oauth-20.md): Documents the OAuth 2.0-authenticated POST /v2/conversational/messages/send endpoint for WhatsApp text, media, and interactive messages, with error codes.
- [Update Conversational WhatsApp Webhook Settings with OAuth 2.0](https://academy.insiderone.com/docs/update-conversational-whatsapp-webhook-settings-with-oauth-20.md): Documents the POST /v2/conversational/settings endpoint for configuring conversational WhatsApp webhook URLs with bearer or OAuth 2.0 authentication settings.
- [Send Typing Indicator for Conversational WhatsApp API with OAuth 2.0](https://academy.insiderone.com/docs/send-typing-indicator-for-conversational-whatsapp-api-with-oauth-2-0.md): Documents the OAuth 2.0-authenticated POST /v2/conversational/messages/send endpoint for showing a WhatsApp typing indicator and marking a message as read.
- [Best Practices for WhatsApp API via OAuth 2.0](https://academy.insiderone.com/docs/best-practices-for-whatsapp-api-via-oauth-20-1.md): Lists best practices for the OAuth 2.0 WhatsApp API: phone number format, template rules, media limits, error handling, and maintenance mode behavior.
- [Data Structures for WhatsApp API via OAuth 2.0](https://academy.insiderone.com/docs/data-structures-for-whatsapp-api-via-oauth-20-1.md): Documents the message object structures for the OAuth 2.0 WhatsApp API, covering template, text, media, location, and interactive message JSON formats.
- [OTP for WhatsApp](https://academy.insiderone.com/docs/otp-for-whatsapp.md): Send one-time passcodes for login and account verification over WhatsApp using Insider One's Authentication message templates.
- [Generate OTP API Key](https://academy.insiderone.com/docs/generate-otp-api-key.md): Explains how to generate an OTP API key in InOne's Integration Settings, required to authenticate Verify API calls for sending WhatsApp OTP verification codes.
- [Create a Channel](https://academy.insiderone.com/docs/create-a-channel-whatsapp-otp.md): Documents the POST /v1/channel/create endpoint for creating a WhatsApp OTP verification channel, covering required parameters, limits, and error responses.
- [Create an OTP Template from the Template Creation API](https://academy.insiderone.com/docs/create-otp-template-from-template-creation-api.md): Documents the POST /v1/template/create endpoint for registering a WhatsApp OTP template by locale and template name, covering parameters and rate limits.
- [Update OTP Templates](https://academy.insiderone.com/docs/update-otp-templates-whatsapp.md): Documents the POST /v1/template/update endpoint for updating a WhatsApp OTP template's locale, text, or template name, covering parameters and errors.
- [List OTP Templates](https://academy.insiderone.com/docs/list-otp-templates-whatsapp.md): Documents the GET /v1/template/list endpoint for retrieving all WhatsApp OTP templates on your channel, including locale, text, and status information.
- [Generate OTP Codes](https://academy.insiderone.com/docs/generate-otp-codes-whatsapp.md): Documents the POST /v1/generate endpoint for creating and sending WhatsApp OTP codes, covering locale, TTL, code length, and custom code parameters and limits.
- [Verify OTP Codes](https://academy.insiderone.com/docs/verify-otp-codes-whatsapp.md): Documents the POST /v1/check endpoint for verifying a WhatsApp OTP code against a phone number, covering parameters, rate limits, and error responses.
- [Webhooks for Transactional WhatsApp](https://academy.insiderone.com/docs/webhooks-for-transactional-whatsapp-1.md): Documents Transactional WhatsApp webhooks: sent/read/delivered/failed and reply events, Meta error codes, and managing webhooks via the OAuth 2.0 V2 API.
- [Webhooks for Conversational WhatsApp](https://academy.insiderone.com/docs/webhooks-for-conversational-whatsapp-1.md): Documents Conversational WhatsApp webhooks: sent/read/delivered/failed and reply events, template message data, and managing webhooks via the OAuth 2.0 API.
- [Send WhatsApp Template Message Data to Conversational Webhooks](https://academy.insiderone.com/docs/send-conversational-whatsapp-template-messages-to-chatbot-systems-1.md): Explains how Insider One forwards WhatsApp template message data to conversational webhooks, including payload fields and identifying the message source.
- [Webhooks for OTP WhatsApp](https://academy.insiderone.com/docs/webhooks-for-otp-whatsapp-1.md): Documents OTP WhatsApp webhooks: sent/read/delivered/failed and reply events, Meta error codes, and how to save your webhook URL and Bearer token settings.
- [FAQ about WhatsApp APIs](https://academy.insiderone.com/docs/faq-about-whatsapp-apis.md): Answers common WhatsApp API questions: messages-per-second rate limits, error code 130429, opt-in requirements, delivery speed, and UCD event support.
- [Webhooks vs APIs](https://academy.insiderone.com/docs/webhooks-vs-apis.md): Explains the difference between webhooks and APIs: event-driven push notifications versus request-based pull, illustrated with an inventory update example.
- [Insider One Webhook](https://academy.insiderone.com/docs/insider-webhook-1.md): Explains how to configure Insider One's Attribute and Event Stream webhooks: setup steps, payload structure, throttling, queue notifications, and retry logic.
- [Webhooks for Transactional Emails](https://academy.insiderone.com/docs/email-webhooks-for-transactional-emails.md): Explains transactional email webhooks for API v1 and v2, covering callback setup in the panel and in the payload, signature verification, event payloads, and delivery events.
- [Webhooks for Email Events](https://academy.insiderone.com/docs/email-webhooks-for-email-events.md): Explains how to set up Email Event webhooks in InOne, covering secret-key verification and payloads for delivered, bounce, open, and unsubscribe events.
- [Secret Key](https://academy.insiderone.com/docs/secret-key.md): Explains the Secret Key method for verifying Insider One webhook events: SHA1-based payload encryption and the X-INS-AUTH header used to validate authenticity.
- [Coupon Data on Mobile App](https://academy.insiderone.com/docs/coupon-data-on-mobile-app.md): Explains how to receive mobile app coupon data via webhook: enabling integration in Mobile App Settings, per-campaign callback options, and sample payload.
- [Webhooks for Transactional SMS](https://academy.insiderone.com/docs/webhooks-for-transactional-sms.md): Explains how to set up transactional SMS webhook callbacks, covering event types (sent, delivered, carrier violation, hard/soft bounce) and payload formats.
- [Webhooks for Transactional SMS with OAuth 2.0](https://academy.insiderone.com/docs/webhooks-for-transactional-sms-with-oauth2.md): Explains how to secure transactional SMS webhook callbacks with OAuth 2.0 Bearer tokens, covering event types (scheduled, sent, delivered, undelivered, failed).
- [Webhooks for Transactional RCS](https://academy.insiderone.com/docs/webhooks-for-transactional-rcs.md): Explains transactional RCS webhook callbacks: setup via the callback field, delivered/undelivered/failed events, reason codes, and SMS fallback behavior.
- [Webhooks for Transactional WhatsApp](https://academy.insiderone.com/docs/webhooks-for-transactional-whatsapp.md): Documents Transactional WhatsApp webhooks: sent/read/delivered/failed and reply events, Meta error codes, and managing webhooks via the OAuth 2.0 V2 API.
- [Webhooks for Conversational WhatsApp](https://academy.insiderone.com/docs/webhooks-for-conversational-whatsapp.md): Documents Conversational WhatsApp webhooks: sent/read/delivered/failed and reply events, template message data, and managing webhooks via the OAuth 2.0 API.
- [Send WhatsApp Template Message Data to Conversational Webhooks](https://academy.insiderone.com/docs/send-whatsapp-template-message-data-to-conversational-webhooks.md): Explains how Insider One forwards WhatsApp template message data to conversational webhooks, including payload fields and identifying the message source.
- [Webhooks for OTP WhatsApp](https://academy.insiderone.com/docs/webhooks-for-otp-whatsapp.md): Documents OTP WhatsApp webhooks: sent/read/delivered/failed and reply events, Meta error codes, and how to save your webhook URL and Bearer token settings.
- [Analytics](https://academy.insiderone.com/docs/analytics-apis-overview.md): Overviews Insider One's Analytics APIs for pulling campaign data via backend calls, linking to Web Push, Email, SMS, WhatsApp, Mobile, and Architect guides.
- [Web Push](https://academy.insiderone.com/docs/web-push-statistics-api-overview.md): Overviews Insider One's Web Push Analytics API, linking to endpoints for aggregated top metrics, per-campaign overall metrics, and single campaign metrics.
- [Get Web Push Top Metrics Analytics](https://academy.insiderone.com/docs/get-web-push-top-metrics-analytics-api.md): Documents the POST /v1/statistics/top-metrics endpoint for aggregated Web Push key metrics by campaign type, drop reasons, and delivery status per date range.
- [Get Web Push Overall Metrics Analytics](https://academy.insiderone.com/docs/get-web-push-overall-metrics-analytics-api.md): Documents the POST /v1/statistics/overall-metrics endpoint for paginated per-campaign Web Push analytics over a date range, covering parameters and limits.
- [Get Web Push Campaign Metrics Analytics](https://academy.insiderone.com/docs/get-web-push-campaign-metrics-analytics-api.md): Documents the POST /v1/statistics/campaign-metrics endpoint for single-campaign Web Push analytics, covering device breakdown, drop reasons, and goals.
- [Email](https://academy.insiderone.com/docs/email-analytics-api.md): Overviews Insider One's Email Analytics API V2, linking to endpoints for the campaign list, per-campaign statistics, and overall email analytics data.
- [Get Email Campaign List V2](https://academy.insiderone.com/docs/get-email-campaign-list-v2.md): Documents the GET /email/v2/campaign/list endpoint for retrieving a paginated list of email campaigns, covering query parameters and 1-year data range.
- [Get Email Campaign Analytics V2](https://academy.insiderone.com/docs/get-email-analytics-v2.md): Documents the GET /email/v2/campaign/statistics endpoint for detailed email campaign analytics by campaignId, covering delivery, open, click, and ISP metrics.
- [Get Overall Email Analytics V2](https://academy.insiderone.com/docs/get-overall-email-analytics-v2.md): Documents the GET /email/v2/overall endpoint for account-wide email analytics by date range, covering delivery, open, click metrics, and top clients/devices.
- [SMS](https://academy.insiderone.com/docs/sms-api-analytics.md): Overviews Insider One's SMS Analytics API, linking to endpoints for campaign list, campaign analytics, overall, transactional, and OTP/verify metrics.
- [Get SMS Campaign Analytics](https://academy.insiderone.com/docs/get-sms-campaign-analytics.md): Documents the GET /analytics/v1/list endpoint for retrieving a paginated list of SMS campaigns by status, sorted from newest to oldest, with rate limits.
- [Get Overall SMS Campaign Analytics](https://academy.insiderone.com/docs/get-overall-sms-campaign-analytics.md): Documents the POST /analytics/v1/overall endpoint for account-wide and per-campaign SMS analytics over a date range, covering delivery and drop metrics.
- [Get Transactional SMS Analytics](https://academy.insiderone.com/docs/get-transactional-sms-analytics.md): Documents the POST /analytics/v1/transactional endpoint for transactional SMS analytics over a date range, covering delivery, clicks, and drop reasons.
- [Get OTP / Verify SMS Analytics](https://academy.insiderone.com/docs/get-otp-verify-sms-analytics.md): Documents the POST /analytics/v1/verify endpoint for OTP/Verify SMS analytics over a date range, covering delivery, verification, and failure metrics.
- [Get SMS Campaign List](https://academy.insiderone.com/docs/get-sms-campaign-list.md): Documents the GET /analytics/v1/list endpoint for retrieving a paginated list of SMS campaigns by status, sorted from newest to oldest, with rate limits.
- [Generate OAuth 2.0 Credentials for SMS](https://academy.insiderone.com/docs/generate-oauth-2-0-credentials-for-sms-1.md): Explains how to generate OAuth 2.0 Client ID/Secret and Bearer tokens for SMS APIs via InOne, covering scopes, the /auth/token endpoint, and best practices.
- [Get SMS Campaign Analytics with OAuth 2.0](https://academy.insiderone.com/docs/get-sms-campaign-analytics-with-oauth-2-0.md): Explains the OAuth 2.0 POST /v2/analytics/campaign endpoint returning delivery, engagement, conversion, and unsubscribe metrics for a single SMS campaign.
- [Get Overall SMS Campaign Analytics with OAuth 2.0](https://academy.insiderone.com/docs/get-overall-sms-campaign-analytics-with-oauth-2-0.md): Explains the OAuth 2.0 POST /v2/analytics/overall endpoint for aggregated SMS delivery and conversion metrics across campaigns, filterable by sender ID.
- [Get Transactional SMS Campaign Analytics with OAuth 2.0](https://academy.insiderone.com/docs/get-transactional-sms-campaign-analytics-with-oauth-2-0.md): Explains the OAuth 2.0 POST /v2/analytics/transactional endpoint returning aggregated delivery and click-through metrics for transactional SMS in a time range.
- [Get OTP/ Verify SMS Campaign Analytics with OAuth 2.0](https://academy.insiderone.com/docs/get-otp-verify-sms-campaign-analytics-with-oauth-2-0.md): Explains the OAuth 2.0 POST /v2/analytics/verify endpoint for aggregated OTP/Verify SMS delivery and verification metrics, requiring Verify API enabled.
- [Get SMS Campaign List with OAuth 2.0](https://academy.insiderone.com/docs/get-sms-campaign-list-with-oauth-2-0.md): Explains the OAuth 2.0 POST /v2/analytics/list endpoint for retrieving a paginated list of SMS campaigns and IDs before requesting detailed analytics.
- [WhatsApp](https://academy.insiderone.com/docs/whatsapp-api-analytics.md): Learn how to use WhatsApp API analytics in Insider One to retrieve campaign performance data track message delivery and analyze engagement metrics via API endpoints.
- [Generate a WhatsApp Campaign Analytics API key](https://academy.insiderone.com/docs/generate-a-whatsapp-campaign-analytics-api-key.md): Explains how to generate a WhatsApp Campaign Analytics API key in InOne Settings, used to authenticate the 10 v1 and OAuth 2.0 statistics endpoints available.
- [Get Overall WhatsApp Campaign Analytics](https://academy.insiderone.com/docs/get-overall-whatsapp-campaign-analytics.md): Documents the POST /v1/statistics/overall endpoint returning chart, summary, and per-campaign WhatsApp metrics for all or filtered campaigns in a date range.
- [Get WhatsApp Campaign Analytics by ID](https://academy.insiderone.com/docs/get-whatsapp-campaign-analytics-by-id.md): Documents the POST /v1/statistics/campaign endpoint returning sent, delivered, click, conversion, and drop stats for a single WhatsApp campaign by ID.
- [Get Transactional WhatsApp Analytics](https://academy.insiderone.com/docs/get-transactional-whatsapp-analytics.md): Documents the POST /v1/statistics/transactional endpoint returning aggregated delivery, click, and drop metrics for transactional WhatsApp campaigns in range.
- [Get OTP/ Verify WhatsApp Analytics](https://academy.insiderone.com/docs/get-otp-verify-whatsapp-analytics.md): Documents the POST /v1/statistics/verify endpoint returning aggregated OTP WhatsApp stats, including verified, unverified, and failure-reason breakdowns.
- [Get WhatsApp Campaign List Analytics](https://academy.insiderone.com/docs/get-whatsapp-campaign-list-analytics.md): Documents the POST /v1/statistics/campaign-list endpoint returning a paginated list of WhatsApp campaigns with metadata, status, and basic sent counts.
- [Generate an OAuth 2.0 Token for WhatsApp Campaign Analytics API](https://academy.insiderone.com/docs/generate-oauth-2-token-for-whatsapp-campaign-analytics-api.md): Explains how to generate an OAuth 2.0 Bearer token via POST /auth/token using client_id, client_secret, and the wa-stats-api scope for WhatsApp analytics.
- [Get Overall WhatsApp Campaign Analytics with OAuth 2.0](https://academy.insiderone.com/docs/get-overall-whatsapp-campaign-analytics-with-oauth-2.md): Documents the OAuth 2.0 POST /wa/v2/statistics/overall endpoint returning chart, summary, and per-campaign WhatsApp metrics for all or filtered campaigns.
- [Get WhatsApp Campaign Analytics by ID with OAuth 2.0](https://academy.insiderone.com/docs/get-whatsapp-campaign-analytics-by-id-with-oauth-2.md): Documents the OAuth 2.0 POST /wa/v2/statistics/campaign endpoint returning sent, delivered, click, and conversion stats for a single WhatsApp campaign by ID.
- [Get Transactional WhatsApp Analytics with OAuth 2.0](https://academy.insiderone.com/docs/get-transactional-whatsapp-analytics-with-oauth-2.md): Documents the OAuth 2.0 POST /wa/v2/statistics/transactional endpoint returning aggregated delivery and click metrics for transactional WhatsApp campaigns.
- [Get OTP/ Verify WhatsApp Analytics with OAuth 2.0](https://academy.insiderone.com/docs/get-otp-verify-whatsapp-analytics-with-oauth-2.md): Documents the OAuth 2.0 POST /wa/v2/statistics/verify endpoint returning aggregated OTP WhatsApp stats, including verified, unverified, and failure breakdowns.
- [Get WhatsApp Campaign List Analytics with OAuth 2.0](https://academy.insiderone.com/docs/get-whatsapp-campaign-list-analytics-with-oauth-2.md): Documents the OAuth 2.0 POST /wa/v2/statistics/campaign-list endpoint returning a paginated list of WhatsApp campaigns with metadata and basic sent counts.
- [Mobile App](https://academy.insiderone.com/docs/mobile-app-analytics-apis.md)
- [Get App Push Statistics](https://academy.insiderone.com/docs/get-app-push-statistics-api.md): Documents the POST /api/v1/notification/get_statistics endpoint returning today's single App Push campaign stats: delivery count, session count, and open rate.
- [Export Survey Results with Raw User Data](https://academy.insiderone.com/docs/export-survey-results-with-raw-user-data.md): Explains the POST /api/raw/v1/export endpoint for exporting Survey event and attribute data per user to S3 via webhook, in CSV or Parquet format for BI.
- [Export App Push Results with Raw User Data](https://academy.insiderone.com/docs/export-app-push-results-with-raw-user-data.md): Explains the POST /api/raw/v1/export endpoint for exporting App Push event and attribute data per user to S3 via webhook, in CSV or Parquet format for BI.
- [Export App Template Results with Raw User Data](https://academy.insiderone.com/docs/export-app-template-results-with-raw-user-data.md): Explains the POST /api/raw/v1/export endpoint for exporting App Template event and attribute data per user to S3 via webhook, in CSV or Parquet format.
- [OnSite](https://academy.insiderone.com/docs/onsite-analytics-api-overview.md): Introduces the OnSite Analytics API for retrieving campaign-level and overall OnSite analytics, plus changing filter values, from your own back-end system.
- [Get Overall OnSite Analytics](https://academy.insiderone.com/docs/get-overall-onsite-analytics-api.md): Documents the GET /onsite/v1/all endpoint returning overall OnSite campaign analytics for a time range, with summary or detailed A/B and goal-type reporting.
- [Get OnSite Campaign Analytics](https://academy.insiderone.com/docs/get-onsite-campaign-analytics.md): Documents the GET /onsite/v1/campaign endpoint returning per-variant OnSite metrics like impressions, conversions, revenue, and A/B significance by campaign ID.
- [OnSite Analytics: Changing Filter Values](https://academy.insiderone.com/docs/onsite-analytics-changing-filter-values.md): Documents the POST /onsite/v2/all endpoint for retrieving OnSite campaign analytics filtered by fields such as impression and significance thresholds.
- [Onsite Analytics: Metric Definitions](https://academy.insiderone.com/docs/onsite-analytics-metric-definitions.md): Defines Onsite Analytics summary and variant metrics, including incremental revenue, conversion rate, uplift, and average order value calculation formulas.
- [Architect](https://academy.insiderone.com/docs/architect-analytics-api.md): Introduces the Architect Analytics Export API for retrieving journey, channel, and overall Architect metrics from your back-end, excluding user-level data.
- [Get Architect Overall Analytics](https://academy.insiderone.com/docs/get-architect-overall-analytics.md): The GET /v1/overall endpoint returns Architect user, channel, and journey performance metrics for a date range, filterable by status, channel, and goal.
- [Get Architect Journey Analytics](https://academy.insiderone.com/docs/get-architect-journey-analytics.md): Documents the GET /v1/journey/{journeyId} endpoint returning detailed user, performance, and channel-level metrics for one specific Architect journey.
- [Get Architect Channel Analytics](https://academy.insiderone.com/docs/get-architect-channel-analytics.md): Explains Architect Channel Analytics, covering channel metrics, delivery data, engagement insights, reporting, and optimization opportunities overall.
- [Export Journey List](https://academy.insiderone.com/docs/export-journey-list.md): Documents the GET /v1/journeys endpoint exporting metadata for all Architect journeys, including status, dates, tags, goals, and exit criteria, paginated.
- [Get Conversion Goals Analytics](https://academy.insiderone.com/docs/get-conversion-goals-analytics.md): Documents the GET /v1/goals-analytics endpoint returning conversion, conversion rate, revenue, and AOV metrics for all Architect conversion goals at once.
- [Get Conversion Goals Information](https://academy.insiderone.com/docs/get-conversion-goals-information.md): Documents the GET /v1/goals endpoint returning Architect conversion goal IDs, names, types, condition parameters, and the journeys each goal is used in.
- [Product Catalog](https://academy.insiderone.com/docs/product-catalog-api-introduction.md): The Catalog API lets you send and update your product catalog, prices, stock, and images, in Insider One via REST endpoints.
- [Add New Products in a Flat Format](https://academy.insiderone.com/docs/add-new-products-in-a-flat-format.md): Documents the POST /v2/ingest endpoint for adding new catalog products in flat format, one JSON object per item_id and locale, overwriting existing matches.
- [Add New Products in a Nested Format](https://academy.insiderone.com/docs/add-new-products-nested-format.md): Documents the POST /v2/ingest/nested endpoint for adding new catalog products via a base/locales/stores hierarchy, with field inheritance across levels.
- [Update Existing Products in a Flat Format](https://academy.insiderone.com/docs/update-existing-products-in-a-flat-format.md): Documents the POST /v2/update endpoint for partially updating existing catalog products in flat format, sending only the fields you want to change now.
- [Update Existing Products in a Nested Format](https://academy.insiderone.com/docs/update-existing-products-in-a-nested-format.md): Documents the POST /v2/update/nested endpoint for partially updating catalog products via nested locale and store-level field overrides and inheritance.
- [Create Locale Configurations](https://academy.insiderone.com/docs/create-locale-configurations.md): Documents the POST /v2/locales/batch endpoint for creating Catalog API locale configurations in bulk using language_country_code and store_id fields together.
- [Recommendations](https://academy.insiderone.com/docs/recommendation-api.md): Covers the Recommendation API in Insider One, including retrieving personalized product recommendations, request parameters, recommendation strategies, response structure, and API usage.
- [Get Recommendations](https://academy.insiderone.com/docs/get-recommendations.md): API reference for the GET /v2/{algorithm-name} endpoint that returns personalized product recommendations from Insider One.
- [Recommendation API Response Details](https://academy.insiderone.com/docs/recommendation-api-response-details.md): Lists Recommendation API status codes 200, 400, 403, 422, and 429, with sample requests and responses explaining exactly when each code is returned by the API.
- [Filtering Recommendation Responses](https://academy.insiderone.com/docs/recommendation-api-filtering-responses.md): Explains the Recommendation API's filter query parameter syntax, operators, dynamic filters, and AND/OR logic for refining recommendation results precisely.
- [Personalized Recommendation Features](https://academy.insiderone.com/docs/personalized-recommendation-features.md): Explains Recommendation API personalization: user-based algorithms, exclusion parameters for recent views/purchases, and attribute affinity scoring via hp.
- [Algorithm Descriptions](https://academy.insiderone.com/docs/algorithm-descriptions.md): Lists all Recommendation API algorithms with their endpoints, abbreviations, and use cases, from Most Popular and User Based to Chef and Complementary Products.
- [Chef](https://academy.insiderone.com/docs/recommendation-api-chef-algorithm.md): Documents the GET /v2/chef endpoint, an automated Recommendation API algorithm that tests multiple strategies and picks the best-performing mix per slot.
- [Complementary Products](https://academy.insiderone.com/docs/recommendation-api-complementary-products-algorithm.md): Documents the GET /v2/complementary endpoint, recommending products via an LLM-generated category relationship map, working even without purchase history.
- [Highest Discounted Products](https://academy.insiderone.com/docs/recommendation-api-highest-discounted-products-algorithm.md): Documents the GET /v2/highest-discounted endpoint, recommending products sorted by discount ratio from highest to lowest, calculated per currency type.
- [Manual Merchandising](https://academy.insiderone.com/docs/recommendation-api-manual-merchandising-algorithm.md): Documents the GET /v2/manual-merchandising endpoint, returning manually specified, in-stock product IDs to showcase curated picks on any page of a site.
- [Mixed Strategy](https://academy.insiderone.com/docs/recommendation-api-mixed-strategy-algorithm.md): Documents the GET /v2/mixed endpoint for combining multiple Recommendation API algorithms into one widget via a JSON strategy array, with deduplication.
- [Most Popular Items](https://academy.insiderone.com/docs/recommendation-api-most-popular-items-algorithm.md): Documents the GET /v2/most-popular endpoint, recommending products by page views over the last 30 days, with a category-filtered mvoc variant available.
- [Most Valuable Products](https://academy.insiderone.com/docs/recommendation-api-most-valuable-products-algorithm.md): Documents the GET /v2/most-valuable endpoint, recommending products based on their contribution to total site revenue and the revenue earned per visit.
- [New Arrivals](https://academy.insiderone.com/docs/recommendation-api-new-arrivals-algorithm.md): Documents the GET /v2/new-arrivals endpoint, recommending newly added catalog products ordered by creation date, with a category-filtered naoc variant.
- [Purchased Together](https://academy.insiderone.com/docs/recommendation-api-purchased-together-algorithm.md): Documents the GET /v2/purchased-together endpoint, recommending complementary products bought by other users, ranked by purchase frequency over 30 days.
- [Purchased with Last Purchased](https://academy.insiderone.com/docs/recommendation-api-purchased-with-last-purchased-algorithm.md): Documents the GET /v2/last-purchased-together endpoint, a personalized algorithm recommending products purchased alongside the user's most recent purchase.
- [Recently Viewed Products](https://academy.insiderone.com/docs/recommendation-api-recently-viewed-products-algorithm.md)
- [Similar Products](https://academy.insiderone.com/docs/similar-products.md): Documents the GET /v2/similar endpoint, recommending products by comparing name, category, and up to five textual attributes to the currently viewed item.
- [Substitute Products](https://academy.insiderone.com/docs/recommendation-api-substitute-products-algorithm.md): Documents the GET /v2/substitute endpoint, recommending alternative products using name similarity plus view-to-view and view-to-purchase click statistics.
- [Top Sellers](https://academy.insiderone.com/docs/recommendation-api-top-sellers-algorithm.md): Documents the GET /v2/top-sellers endpoint, recommending products by purchase counts over the last 30 days, with category and location-based variants.
- [Trending Products](https://academy.insiderone.com/docs/recommendation-api-trending-products-algorithm.md): Documents the GET /v2/trending endpoint, recommending items using a weekly view and purchase scoring system that surfaces this week's trending products.
- [User Based](https://academy.insiderone.com/docs/recommendation-api-user-based-algorithm.md): Documents the GET /v2/user-based endpoint, recommending products via a user-product-rating matrix built from similar users' visits and past purchases.
- [User Engagement](https://academy.insiderone.com/docs/recommendation-api-user-engagement-algorithm.md): Documents the GET /v2/user-engagement endpoint, using a transformer model on the user's last 10 product views in 7 days for real-time recommendations.
- [Viewed Together](https://academy.insiderone.com/docs/recommendation-api-viewed-together-algorithm.md): Documents the GET /v2/viewed-together endpoint, recommending products viewed alongside the current item in the same sessions, ranked by view frequency.
- [Visually Similar Products](https://academy.insiderone.com/docs/visually-similar-products.md): Documents the GET /v2/visually-similar endpoint, recommending products via a multimodal AI model that compares images to the currently viewed product.
- [Best Practices for Recommendation API](https://academy.insiderone.com/docs/best-practices-for-recommendation-api.md): Covers Recommendation API best practices: categoryList formatting, hyperpersonalization, mixed strategy requests, multi-item queries, and group products.
- [Search](https://academy.insiderone.com/docs/eureka-search-api-overview.md)
- [Eureka Search API](https://academy.insiderone.com/docs/eureka-search-api.md): Documents the GET/POST /api/web/search endpoint, returning product results, facets, sorting, and strategy-based merchandising for Eureka search queries.
- [Eureka Suggestion API](https://academy.insiderone.com/docs/eureka-suggestion-api.md): Documents the GET /api/web/suggestions/query endpoint, returning real-time query suggestions as users type, based on history, category, and brand context.
- [Eureka Recent Search API](https://academy.insiderone.com/docs/eureka-recent-search-api.md): Documents Eureka's recent-search endpoints for clearing all or single search history items and retrieving a user's recent searches via search-highlights.
- [Eureka Popular Search API](https://academy.insiderone.com/docs/eureka-popular-search-api.md): Documents the GET /api/web/suggestions/search-highlights endpoint with insightTypes=popular, returning trending search terms for a given account and locale.
- [Eureka Category Merchandising API](https://academy.insiderone.com/docs/eureka-category-merchandising-api-overview.md): Introduces Eureka's Category Merchandising API for curating list pages via pin, boost, bury, and hide rules across Category, Brand, and All Products types.
- [Eureka Category Merchandising API](https://academy.insiderone.com/docs/eureka-category-merchandising-api.md): Documents the GET/POST /api/web/collections/{type} endpoint, covering collection types, sorting, facet filtering, and strategy merchandising for listing pages.
- [Eureka: Category Collection](https://academy.insiderone.com/docs/eureka-category-collection.md): Documents the Category Collection type's cf parameter for filtering products by flat or hierarchical category paths, with strategy-based merchandising support.
- [Eureka: Brand Collection](https://academy.insiderone.com/docs/eureka-brand-collection.md): Documents the Brand Collection type's cf parameter for retrieving products from one specified brand; merchandising rules can't apply to this collection type.
- [Eureka: All Product Collections](https://academy.insiderone.com/docs/eureka-all-products-collection.md): Documents the All Products Collection type, which lists the entire product catalog without a cf filter and does not support merchandising rules at all.
- [Eureka Event Collection API](https://academy.insiderone.com/docs/eureka-event-collection-api-overview.md): Introduces Eureka's Event Collection API, an index linking to search, product-click, add-to-cart, purchase, and product-list-view event payload docs pages.
- [Eureka Event Collection API](https://academy.insiderone.com/docs/eureka-event-collection-api.md): Introduces Eureka's Event Collection API, an index linking to search, product-click, add-to-cart, purchase, and product-list-view event payload docs pages.
- [Event Collection API: Search Event](https://academy.insiderone.com/docs/event-collection-search-event.md): Documents the search event payload (eventType=search) fired when search results display, covering query, sorting, facets, and product fields with validation.
- [Event Collection API: Product List View Event](https://academy.insiderone.com/docs/event-collection-api-product-list-view-event.md): Documents the product-list-view event payload, fired when a user views a category or brand listing page, covering product and pagination fields sent to Eureka.
- [Event Collection API: Product Click Event](https://academy.insiderone.com/docs/event-collection-product-click-event.md): Documents the product-click event payload (eventType=product-click) fired when a user clicks a product from search results or a listing page, with validation.
- [Event Collection API: Add to Cart Event](https://academy.insiderone.com/docs/event-collection-add-to-cart-event.md): Documents the add-to-cart event payload (eventType=add-to-cart) fired when a product is added to cart, covering quantity, traceId, and attribution window.
- [Event Collection API: Purchase Event](https://academy.insiderone.com/docs/eureka-purchase-event.md): Documents the purchase event payload (eventType=purchase), covering orderId, allPurchasedProducts, per-product source, and attribution window at checkout.
- [Event Collection API: Common Payload Properties](https://academy.insiderone.com/docs/event-collection-common-payload-properties.md): Documents shared Event Collection API payload concepts: attribution window, traceId, sessionId, strategyId, source, sorting, facets, and field default values.
- [External Platform Integrations](https://academy.insiderone.com/docs/external-platform-integrations.md): Learn how to connect Insider One with third-party platforms to exchange data and enhance campaign automation.
- [Integration Hub](https://academy.insiderone.com/docs/integration-hub.md): Covers the Insider One Integration Hub, including available data and technology integrations for connecting external platforms, exchanging data, and extending Insider One capabilities.
- [Insider One IP Allowlist for Destinations](https://academy.insiderone.com/docs/insider-one-ip-allowlist-for-destinations.md): Covers the Insider One IP allowlist for destination integrations, including the IP addresses to allow so Insider One can securely connect to and send data to external destinations.
- [Data Warehouse and Storage Import Monitoring and Error Guide](https://academy.insiderone.com/docs/data-warehouse-and-storage-import-monitoring-error-guide.md): Understand data import monitoring errors, failed syncs, and troubleshooting steps for Data Warehouse and storage integrations, including Snowflake, BigQuery, Databricks, Amazon S3, and Azure Blob.
- [Data Ingestion Limits and Performance](https://academy.insiderone.com/docs/data-ingestion-limits-and-performance.md): Covers data ingestion limits and sync frequencies for Snowflake, BigQuery, Databricks, Amazon S3, and API-based methods like Upsert User Data.
- [Adjust](https://academy.insiderone.com/docs/external-platform-integrations-adjust.md): Learn how to integrate Adjust with Insider One to track user acquisition, attribution data and campaign performance across platforms for effective marketing analytics.
- [Send Adjust Attribution and In-App Data to Insider One](https://academy.insiderone.com/docs/send-adjust-attribution-and-inapp-data-to-insider.md): Learn how to send Adjust attribution and in-app data to Insider One to unify campaign analytics, track user behavior, and improve targeting and user segmentation.
- [Adobe](https://academy.insiderone.com/docs/external-platform-integrations-adobe.md): Covers the Adobe integration with Insider One, including connecting the platforms, synchronizing customer data, mapping attributes and events, and using Adobe data in Insider One.
- [Integrate Insider One via Adobe Launch (Tag Manager)](https://academy.insiderone.com/docs/integrate-insider-one-via-adobe-launch-tag-manager.md): Covers how to integrate Insider One through Adobe Launch Tag Manager, including adding the Insider One tag, configuring rules and data elements, publishing changes, and validating the integration.
- [Amazon Redshift](https://academy.insiderone.com/docs/amazon-redshift.md): Covers bidirectional Amazon Redshift integration via S3: exporting Insider One data with COPY, and importing Redshift data with UNLOAD.
- [Export Data from Insider One to Amazon Redshift](https://academy.insiderone.com/docs/export-data-from-insider-one-to-amazon-redshift.md): Covers exporting Insider One data to Amazon Redshift via S3: prerequisites, export setup, COPY command ingestion, and monitoring.
- [Import Data from Amazon Redshift to Insider One](https://academy.insiderone.com/docs/import-data-from-amazon-redshift-to-insider-one.md): Covers importing Amazon Redshift data into Insider One via S3: prerequisites, UNLOAD export, S3 import setup, and field mapping.
- [Amazon S3](https://academy.insiderone.com/docs/external-platform-integrations-amazon-s3.md): Covers bidirectional Amazon S3 integration: importing data via SQS notifications, and exporting Insider One events and attributes as CSV.
- [Export Data to Amazon S3](https://academy.insiderone.com/docs/export-data-to-amazon-s3.md): Amazon S3 integration reference. Learn how to connect Insider One with Amazon S3 to transfer and synchronize data securely and automatically.
- [Import Data from Amazon S3](https://academy.insiderone.com/docs/import-data-from-amazon-s3.md): Learn how to upload and sync data from your S3 buckets into Insider One for segmentation and activation.
- [Amplitude](https://academy.insiderone.com/docs/external-platform-integrations-amplitude.md): Learn how to integrate Amplitude with Insider One to sync user behavior data, leverage analytic cohorts, and enhance segmentation and marketing automation across channels.
- [Send Amplitude Cohorts to Insider One](https://academy.insiderone.com/docs/send-amplitude-cohorts-to-insider.md): Learn how to sync Amplitude cohorts to Insider One as attributes, so you can target and deliver personalized campaigns to those users.
- [Send Insider One Events to Amplitude](https://academy.insiderone.com/docs/send-insider-one-events-to-amplitude.md): Covers how to send Insider One events to Amplitude, including integration setup, event forwarding, campaign data, and performance analysis in Amplitude.
- [AppsFlyer](https://academy.insiderone.com/docs/external-platform-integrations-appsflyer.md): Learn how to integrate AppsFlyer with Insider One to sync in-app analytics, user behavior data, and campaign attribution for better marketing automation and targeting.
- [Send AppsFlyer In-App Events to Insider One](https://academy.insiderone.com/docs/send-appsflyer-inapp-events-to-insider.md): Send AppsFlyer install and in-app event data to Insider One using a postback URL, no extra SDK code required.
- [FAQ about AppsFlyer Integration](https://academy.insiderone.com/docs/faq-about-appsflyer-integration.md): Find answers to frequently asked questions about the Insider One and AppsFlyer integration, including setup, troubleshooting, data flow, event mapping, and common issues.
- [Branch](https://academy.insiderone.com/docs/external-platform-integrations-branch.md): Integrate Branch with Insider One to sync mobile attribution and deep linking data for personalized customer engagement and journey optimization.
- [Send Branch In-App Events to Insider One](https://academy.insiderone.com/docs/send-branch-inapp-events-to-insider-one.md): Send Branch in-app events to Insider One to sync mobile app behavior data and power personalized engagement, targeting, and journey orchestration.
- [Census](https://academy.insiderone.com/docs/external-platform-integrations-census.md): Integrate Census with Insider One to sync warehouse data, activate customer audiences, and power personalized cross-channel marketing campaigns.
- [Send Census Data to Insider One](https://academy.insiderone.com/docs/send-census-data-to-insider-one.md): Learn how to send census data to Insider One to enrich user profiles, enable advanced segmentation, and improve personalization across campaigns.
- [Databricks](https://academy.insiderone.com/docs/external-platform-integrations-databricks.md): Covers bidirectional Databricks integration: importing data via Secure Data Share, and exporting via Delta Sharing or cloud storage as an intermediary.
- [Import Data from Databricks to Insider One](https://academy.insiderone.com/docs/import-data-from-databricks-to-insider-one.md): How to connect Databricks to Insider One and automatically sync customer attribute and event data via Delta tables.
- [Export Data from Insider One to Databricks](https://academy.insiderone.com/docs/export-data-from-insider-one-to-databricks.md): Covers exporting Insider One data to Databricks via Delta Sharing: requirements, setup steps, accessing shared tables, and a cloud storage alternative.
- [Emailify by Hypermatic](https://academy.insiderone.com/docs/emailify-by-hypermatic.md): Covers the Emailify by Hypermatic integration with Insider One, including designing emails in Emailify, connecting the platforms, and exporting email designs to Insider One.
- [Export Emails from Emailify to Insider One](https://academy.insiderone.com/docs/export-emails-from-emailify-to-insider-one.md): Covers how to export email designs from Emailify to Insider One, including connecting the platforms, transferring email templates, and using exported designs in email campaigns.
- [Facebook Ads (Meta)](https://academy.insiderone.com/docs/external-platform-integrations-facebook-ads-meta.md): Covers Insider One's Facebook (Meta) Ads integration: predictive segments in campaigns, sending segments, and adding/removing journey users from ad audiences.
- [Facebook Ads (Meta) Remarketing Segment](https://academy.insiderone.com/docs/facebook-ads-remarketing-segment-1.md): Covers connecting Facebook (Meta) Ads to Insider One, syncing Dynamic Segments as SHA-256-hashed Custom Audiences, required permissions, and daily sync.
- [FAQ about Facebook Ads (Meta) Remarketing Segments](https://academy.insiderone.com/docs/faq-about-facebook-ads-remarketing-segments-1.md): Answers FAQs on Facebook (Meta) Ads Remarketing Segments in Insider One: token refresh, sync timing, audience/batch limits, and improving match rates.
- [Facebook Ads (Meta) Authentication Error Codes](https://academy.insiderone.com/docs/facebook-ads-meta-authentication-error-codes.md): Look up Facebook Ads (Meta) authentication error codes like 458, 463, and 492, and follow the fix for each in InOne's Integration Settings.
- [Import Data from FTP/SFTP to InOne](https://academy.insiderone.com/docs/import-data-from-ftp-and-sftp-to-inone.md): Automatically upload CSV or TSV files by FTP or SFTP so InOne keeps customer profiles and events in sync on a schedule.
- [Google Ads](https://academy.insiderone.com/docs/external-platform-integrations-google-ads.md): Covers Insider One's Google Ads integration: predictive segments in campaigns, sending segments, and adding/removing journey users from ad audiences for ROAS.
- [Google Ads Remarketing Segment](https://academy.insiderone.com/docs/google-ads-remarketing-segment-1.md): Covers connecting Google Ads to Insider One, syncing Dynamic Segments as Customer Match audiences via SHA-256-hashed identifiers, eligibility, and daily sync.
- [FAQ about Google Ads Remarketing Segment](https://academy.insiderone.com/docs/faq-about-google-ads-remarketing-segment-1.md): Answers FAQs on Google Ads Remarketing Segments in Insider One: token expiration, sync timing, audience size thresholds, and account permission issues.
- [Google Analytics](https://academy.insiderone.com/docs/external-platform-integrations-google-analytics.md): Covers the Google Analytics integration with Insider One, including connecting Google Analytics, sharing campaign and event data, and measuring Insider One campaign performance.
- [Configure Google Analytics 4 Integration on Google Tag Manager (GTM)](https://academy.insiderone.com/docs/configure-ga4-integration-on-gtm.md): Insider One integrates with Google Analytics 4 via Google Tag Manager to track campaign impressions and clicks in GA4.
- [Send InApp and App Push Events to Google Analytics 4](https://academy.insiderone.com/docs/sending-inapp-and-app-push-events-to-google-analytics-4.md): Covers how to send InApp and App Push events from Insider One to Google Analytics 4 (GA4), including event tracking, configuration, and campaign performance measurement.
- [Referral Exclusion for Google Analytics 4](https://academy.insiderone.com/docs/referral-exclusion-for-google-analytics-4.md): Covers how to configure referral exclusions for Google Analytics 4 (GA4), helping prevent payment or third-party domains from incorrectly starting new sessions or changing attribution.
- [Troubleshooting: The Data Differences between Google Analytics and Insider One](https://academy.insiderone.com/docs/the-data-differences-between-google-analytics-and-insider-one.md): This guide covers troubleshooting steps for data differences between Google Analytics and Insider.
- [Possible Reasons for UTM Tracking Discrepancy between Google Analytics 4 and InOne](https://academy.insiderone.com/docs/utm-tracking-discrepancy-between-google-analytics-and-inone.md): Covers UTM tracking discrepancies between Google Analytics and Insider One, including differences in attribution, session tracking, campaign parameters, and reporting results.
- [FAQ about App Integrations](https://academy.insiderone.com/docs/faq-app-3rd-party-integrations.md): This FAQ page answers questions about app third party integrations.
- [Google BigQuery](https://academy.insiderone.com/docs/external-platform-integrations-google-bigquery.md): Covers bidirectional Google BigQuery integration: native import via column mapping, and export through Google Cloud Storage as CSV.
- [Send Google BigQuery Data to Insider One](https://academy.insiderone.com/docs/send-google-bigquery-data-to-insider-one.md): Learn how to send and sync your BigQuery data into Insider One for analytics and activation.
- [Google Cloud Storage](https://academy.insiderone.com/docs/external-platform-integrations-google-cloud-storage.md): Covers exporting Insider One event and attribute data to Google Cloud Storage as CSV, with HMAC authentication and scheduled sync.
- [Export Data to Google Cloud Storage](https://academy.insiderone.com/docs/export-data-to-google-cloud-storage.md): Insider One exports event data from the Unified Customer Database (UCD) to a Google Cloud Storage (GCS) bucket on a schedule you control, and you can pause it anytime.
- [Google Sheets](https://academy.insiderone.com/docs/external-platform-integrations-google-sheets.md): Covers the Google Sheets integration with Insider One, including connecting spreadsheets, synchronizing customer data, mapping fields, and using sheet data in Insider One.
- [Send Google Sheets Data to Insider One](https://academy.insiderone.com/docs/send-google-sheets-data-to-insider-one.md): Send Google Sheets Data to Insider One reference. Learn how to sync your Sheets data into Insider One for segmentation, personalization, and activation.
- [Google Tag Manager](https://academy.insiderone.com/docs/external-platform-integrations-google-tag-manager.md): Covers the Google Tag Manager integration with Insider One, including connecting GTM, configuring tags and triggers, deploying Insider One tracking, and validating the integration.
- [Integrate Insider One via Google Tag Manager (GTM)](https://academy.insiderone.com/docs/insider-one-with-google-tag-manager.md): Shows how to add the Insider Tag to your site through Google Tag Manager (GTM) instead of editing code directly, including setup for order confirmation pages.
- [Hightouch](https://academy.insiderone.com/docs/external-platform-integrations-hightouch.md): Insider One integrates with Hightouch, a reverse ETL platform, to sync warehouse data across user, event, segment, and subscription records.
- [Send Hightouch Data to Insider One](https://academy.insiderone.com/docs/send-hightouch-data-to-insider-one.md): Learn how to send Hightouch data to Insider One to unify your user profiles, automate data sync, and enable advanced segmentation and personalized campaigns.
- [HubSpot](https://academy.insiderone.com/docs/external-platform-integrations-hubspot.md): Covers HubSpot integration with Insider One, including syncing contact list data, applying sync filters, and using CRM data for personalization.
- [Send HubSpot Data to Insider One](https://academy.insiderone.com/docs/send-hubspot-data-to-insider-one.md): Learn how to sync HubSpot contacts to Insider One: OAuth setup, identifier and attribute mapping, event mapping, cron scheduling, and troubleshooting.
- [IYS](https://academy.insiderone.com/docs/external-platform-integrations-iys.md): IYS integration reference. Learn how Insider handles changes to IYS (İleti Yönetim Sistemi) connections and how to maintain compliance via intermediaries or manual methods.
- [Integrate Uzman CRM for IYS Connection](https://academy.insiderone.com/docs/integrate-uzman-crm-for-iys-connection.md): Covers setting up the Uzman CRM integration to sync IYS opt-in and opt-out changes from Insider One's lead forms and unsubscribe flows.
- [Integrate Mobildev for IYS Connection](https://academy.insiderone.com/docs/integrate-mobildev-for-iys-connection.md): Configure Mobildev integration for IYS in Insider One, exchange credentials, and sync lead collection opt-in and opt-out updates between Insider One and IYS.
- [Jacquard](https://academy.insiderone.com/docs/jacquard.md): Covers the Jacquard integration with Insider One, including connecting AI-powered language optimization to Email and using optimized copy to improve campaign engagement.
- [Get Content from Jacquard to Insider One](https://academy.insiderone.com/docs/get-content-from-jacquard-to-insider-one.md): Learn how to import content from Jacquard into Insider One to streamline content management, synchronize assets, and power consistent messaging across campaigns.
- [Klaviyo](https://academy.insiderone.com/docs/external-platform-integrations-klaviyo.md): Covers the Klaviyo integration with Insider One, including connecting the platforms, synchronizing customer data, mapping attributes and events, and using Klaviyo data in Insider One.
- [Send Klaviyo Data to Insider One](https://academy.insiderone.com/docs/send-klaviyo-data-to-insider-one.md): Covers how to send Klaviyo data to Insider One, including integration setup, data synchronization, customer attributes, events, and using Klaviyo data for segmentation and personalization.
- [Lytics](https://academy.insiderone.com/docs/external-platform-integrations-lytics.md): Connect Lytics with Insider to synchronise customer data, events and attributes and unlock deeper personalisation and analytics.
- [Integrate Lytics with Insider One](https://academy.insiderone.com/docs/integrate-lytics-with-insider-one.md): Learn how to integrate Lytics with Insider One to sync audience profiles, customer attributes, and event data. Use Lytics insights to power personalized campaigns, trigger cross-channel journeys, and deliver tailored customer experiences across web, email, SMS, WhatsApp, and more.
- [Microsoft Azure Blob Storage](https://academy.insiderone.com/docs/microsoft-azure-blob-storage.md): Covers the Microsoft Azure Blob Storage integration with Insider One, including configuration, authentication, data export, file delivery, and storage requirements.
- [Export Data from Insider One to Azure Blob Storage](https://academy.insiderone.com/docs/export-data-from-insider-one-to-azure-blob-storage.md): Export Insider One event data directly to Microsoft Azure Blob Storage. Learn how to configure the integration, authenticate with Azure Storage, select events and attributes, manage export schedules, and securely deliver CSV files to your storage container.
- [Microsoft Dynamics CRM](https://academy.insiderone.com/docs/external-platform-integrations-microsoft-dynamics-crm.md): Covers the Microsoft Dynamics CRM integration with Insider One, including connecting the platforms, synchronizing CRM data, mapping customer fields, and using Dynamics data in Insider One.
- [Send Microsoft Dynamics CRM Data to Insider One](https://academy.insiderone.com/docs/send-microsoft-dynamics-crm-data-to-insider-one.md): Covers how to send Microsoft Dynamics CRM data to Insider One, including integration setup, customer data synchronization, field mapping, and using CRM data for segmentation and personalization.
- [Mixpanel](https://academy.insiderone.com/docs/external-platform-integrations-mixpanel.md): Covers the Mixpanel integration with Insider One, including connecting the platforms, synchronizing customer and event data, and using Mixpanel data in Insider One.
- [Send Mixpanel Cohorts to Insider One](https://academy.insiderone.com/docs/send-mixpanel-cohorts-to-insider-one.md): Learn how to sync Mixpanel cohorts to Insider One, matching users and syncing data to create custom segments usable in your campaigns.
- [Send Insider One's InApp and Push Events to Mixpanel](https://academy.insiderone.com/docs/send-insider-ones-inapp-and-push-events-to-mixpanel.md): Covers how to send Insider One InApp and App Push events to Mixpanel, including integration setup, event forwarding, campaign data, and performance tracking.
- [mParticle](https://academy.insiderone.com/docs/external-platform-integrations-mparticle.md): Covers the mParticle integration with Insider One, including connecting the platforms, synchronizing customer attributes and events, and using mParticle data in Insider One.
- [Send Insider One Events to mParticle](https://academy.insiderone.com/docs/send-insider-one-events-to-mparticle.md): Covers how to send Insider One events to mParticle, including integration setup, event forwarding, data mapping, and using Insider One event data in mParticle.
- [Send mParticle Events to Insider One](https://academy.insiderone.com/docs/send-mparticle-events-to-insider-one.md): Send mParticle events to Insider One to sync real-time customer behavior data and power personalized engagement, segmentation, and marketing automation.
- [Send mParticle Audience to Insider One](https://academy.insiderone.com/docs/send-mparticle-audience-to-insider-one.md): Send mParticle audiences to Insider One to sync customer segments and activate personalized cross-channel marketing campaigns in real time.
- [Import Data from Oracle to Insider One](https://academy.insiderone.com/docs/import-data-from-oracle-to-insider-one.md): Covers importing Oracle CRM and database data into Insider One via the Upsert User Data API, FTP/SFTP, or Amazon S3, plus real-time API lookups in journeys.
- [Analyze Insider One Data in Power BI](https://academy.insiderone.com/docs/analyze-insider-one-data-in-power-bi.md): Covers connecting Power BI to Insider One data via Snowflake, S3, GCS, or Azure Blob Storage exports, plus a real-time Webhook streaming alternative.
- [Salesforce](https://academy.insiderone.com/docs/external-platform-integrations-salesforce.md): Covers the Salesforce integration with Insider One, including connecting Salesforce, synchronizing customer and CRM data, mapping fields, and using Salesforce data for segmentation and personalization.
- [Send Salesforce CRM Data to Insider One](https://academy.insiderone.com/docs/send-salesforce-crm-data-to-insider-one.md): Integrate Salesforce CRM with Insider One to synchronize customer profiles, attributes, and events. Learn how to configure OAuth authentication, map Salesforce data, and automate recurring data synchronization.
- [Send Salesforce Marketing Cloud (SFMC) Data to Insider One](https://academy.insiderone.com/docs/send-salesforce-marketing-cloud-sfmc-data-to-insider-one.md): Covers the SFMC User Data Migrator: setting up API access in Marketing Cloud and configuring Data Extension mapping, sync, and monitoring in Insider One.
- [Insider One Channels in Salesforce Journeys](https://academy.insiderone.com/docs/insider-one-channels-in-salesforce-journeys.md): Learn how to use Insider One channels in Salesforce Journeys to unify customer data, automate marketing flows, and manage messaging across multiple channels.
- [Configure Email as Custom Activity in Salesforce Journey Builder](https://academy.insiderone.com/docs/configure-email-in-salesforce-journey-builder.md): Configure email campaigns in Salesforce Journey Builder with Insider One to trigger personalized customer journeys and synchronized messaging workflows.
- [Configure Web Push in Salesforce Journey Builder](https://academy.insiderone.com/docs/configure-web-push-in-salesforce-journey-builder.md): Configure Web Push in Salesforce Journey Builder reference. Learn how to embed Insider’s Web Push activity into Salesforce Journey Builder by creating a custom activity, setting properties, and building journeys.
- [Configure App Push in Salesforce Journey Builder](https://academy.insiderone.com/docs/configure-app-push-in-salesforce-journey-builder.md): Covers how to configure Insider One App Push in Salesforce Journey Builder, including integration setup, message configuration, audience data, and sending push notifications through Salesforce journeys.
- [REVIEWS.io](https://academy.insiderone.com/docs/external-platform-integrations-reviews-io.md): Covers the Reviews.io integration with Insider One, including connecting review data and using customer ratings and feedback to support segmentation and personalized experiences.
- [Integrate REVIEWS.io with Insider One](https://academy.insiderone.com/docs/integrate-reviews-io-with-insider-one.md): Learn how to integrate Reviews.io with Insider One to sync customer reviews, automate feedback collection, and enhance your marketing with real-time review data.
- [Segment](https://academy.insiderone.com/docs/external-platform-integrations-segment.md): Covers the Segment integration with Insider One, including connecting the platforms, synchronizing customer attributes and events, and using Segment data in Insider One.
- [Send Segment Events to Insider One](https://academy.insiderone.com/docs/send-segment-events-to-insider-one.md): Send Segment events to Insider One to sync customer behavioral data in real time and power personalized cross-channel marketing campaigns.
- [Send Insider One Events to Segment](https://academy.insiderone.com/docs/send-insider-one-events-to-segment.md): Covers how to send Insider One events to Segment, including configuring the destination, mapping event data, and forwarding Insider One event activity to Segment.
- [Sync Audience from Segment to Insider One](https://academy.insiderone.com/docs/sync-audience-from-segment-to-insider-one.md): Sync audiences from Segment to Insider One to activate customer segments for personalized targeting, campaign orchestration, and cross-channel engagement.
- [FAQ about Segment](https://academy.insiderone.com/docs/faq-about-segment.md): This FAQ page answers questions about the Segment integration.
- [Shopify](https://academy.insiderone.com/docs/external-platform-integrations-shopify.md): External Platform Integrations – Shopify reference. Learn how Insider One connects with Shopify to sync data, automate workflows, and optimize customer experiences.
- [Integrate Insider One with Shopify Store](https://academy.insiderone.com/docs/integrate-insider-with-shopify-store.md): Connect your Shopify store to Insider One with the Shopify app, which installs the Insider Tag automatically for data collection.
- [Insider One's Shopify Custom Web Pixel](https://academy.insiderone.com/docs/insider-ones-shopify-custom-web-pixel.md): Insider One’s Shopify Custom Web Pixel reference. Learn how to install and test a custom web pixel to track purchases and enhance analytics integration.
- [Shopify User Data Synchronization](https://academy.insiderone.com/docs/shopify-user-data-synchronization.md): Shopify User Data Synchronization reference. Learn how Insider keeps user data in sync with your Shopify store to enable precise personalization and segmentation.
- [Shopify Purchase Data Synchronization](https://academy.insiderone.com/docs/shopify-purchase-data-synchronization.md): Shopify Purchase Data Synchronization reference. Learn how Insider syncs order and transaction data from Shopify to inform campaigns, segmentation, and reporting.
- [Shopify Checkout Event Synchronization](https://academy.insiderone.com/docs/shopify-checkout-event-synchronization.md): Sync Shopify checkout events with Insider One to track purchase behavior, enrich customer profiles, and power personalized marketing campaigns.
- [Shopify Checkout Abandonment](https://academy.insiderone.com/docs/shopify-checkout-abandonment.md): Learn how to create checkout abandonment journeys in Architect to re-engage users who leave without completing a purchase. Recover lost revenue with personalized cross-channel messaging, dynamic product recommendations, behavioral targeting, and conversion-focused automation.
- [Shopify Checkout Extensibility Upgrade](https://academy.insiderone.com/docs/shopify-checkout-extensibility-upgrade.md): Shopify Checkout Extensibility Upgrade reference. Learn what changes Shopify’s checkout upgrade brings and how to adjust your Insider integration with custom pixels to maintain tracking and segmentation.
- [Shopify Product Catalog Synchronization](https://academy.insiderone.com/docs/shopify-product-catalog-synchronization.md): Shopify Product Catalog Synchronization reference. Learn how to sync your Shopify store’s product catalog with Insider for dynamic campaigns and real-time personalization.
- [Shopify Checkout Recommendations](https://academy.insiderone.com/docs/shopify-checkout-recommendations.md): Covers how to add and configure Insider One Checkout Recommendations in Shopify, including setup, layouts, algorithms, personalization, and limitations.
- [Segment Shopify Customer Metafields for Channels](https://academy.insiderone.com/docs/segment-shopify-customer-metafields-for-channels.md): Covers how to use Shopify customer metafields in Insider One segmentation, including syncing metafield data and using it to build channel audiences and personalized campaigns.
- [Segment Shopify Tags for Channels](https://academy.insiderone.com/docs/segment-shopify-tags-for-channels.md): Segment Shopify users with tags in Insider One to create targeted audiences and deliver personalized cross-channel marketing experiences.
- [Insider One's Shopify App Block for OnSite Campaigns](https://academy.insiderone.com/docs/insiders-shopify-app-block-for-onsite-campaigns.md): Create and use the Shopify App Block in Insider One to display personalized onsite campaigns and recommendations on your storefront.
- [Use Shopify Discounts in Insider One](https://academy.insiderone.com/docs/use-shopify-discounts-in-insider-one.md): Use Shopify Discounts in Insider One to sync discount codes, personalize campaigns, and deliver targeted promotional experiences across channels.
- [Send Different Order Events and Order Metafields to Insider One via Shopify Flow](https://academy.insiderone.com/docs/send-different-order-events-and-order-metafields-to-insider-via-shopify-flow.md): Send Shopify order events and metafields to Insider One via Shopify Flow to enrich customer profiles and power personalized marketing automation.
- [FAQ about Shopify](https://academy.insiderone.com/docs/faq-about-shopify.md): This FAQ page answers questions about Shopify, covering onboarding, user and subscriber data synchronization, events synchronization, product catalog synchronization, and purchase synchronization.
- [Shopify Markets Support in Insider One](https://academy.insiderone.com/docs/shopify-markets-support-in-insider-one.md): Covers Shopify Markets support in Insider One, including market-specific product data, currencies, catalogs, localization, and personalized experiences across Shopify markets.
- [Snowflake](https://academy.insiderone.com/docs/external-platform-integrations-snowflake.md): Integrate Snowflake with Insider One to sync customer data, activate audiences, and power personalized marketing with scalable data infrastructure.
- [Export Data to Snowflake from Insider One](https://academy.insiderone.com/docs/export-data-to-snowflake-from-insider-one.md): Export Insider One event and customer data to Snowflake via Secure Data Sharing, at no extra storage cost, only compute.
- [Import Data from Snowflake to Insider One](https://academy.insiderone.com/docs/import-data-from-snowflake-to-insider-one.md): Import customer and event data from Snowflake into Insider One to sync profiles and power segmentation and targeting.
- [Best Practices for Insider One Engagement Data in Snowflake](https://academy.insiderone.com/docs/best-practices-for-insider-one-engagement-data-in-snowflake.md): Learn best practices for working with Insider One engagement data in Snowflake. Explore example queries, engagement analysis techniques, and common data use cases.
- [Stripo](https://academy.insiderone.com/docs/external-platform-integrations-stripo.md)
- [Migrate Email Templates from Stripo](https://academy.insiderone.com/docs/migrate-email-templates-from-stripo.md): Explains how to migrate email templates from Stripo, covering export steps, template transfer, HTML compatibility, setup process, and best practices.
- [SurveyMonkey](https://academy.insiderone.com/docs/external-platform-integrations-surveymonkey.md): Integrate SurveyMonkey with Insider to sync survey responses and enrich your customer profiles with feedback data.
- [Send SurveyMonkey Data to Insider One](https://academy.insiderone.com/docs/send-surveymonkey-data-to-insider-one.md): Covers how to send SurveyMonkey data to Insider One, including integration setup, survey response synchronization, user data mapping, and using survey data for segmentation and personalization.
- [Talon.One](https://academy.insiderone.com/docs/talon-one.md): Covers Talon.One integration with Insider One, including Architect coupon distribution, event sync, webhooks, and bulk coupon workflows for promotions.
- [Use Talon.One Coupon Codes with Architect](https://academy.insiderone.com/docs/use-talon-one-coupon-codes-with-architect.md): Covers integrating Talon.One with Architect to generate coupon codes via Call an API, use them in channels, and save as user attributes.
- [Use Talon.One Coupons in Bulk with Insider One](https://academy.insiderone.com/docs/use-talon-one-coupons-in-bulk-with-insider-one.md): Covers exporting Talon.One coupon codes, preparing CSV files, uploading Coupon Lists, and distributing bulk coupons in Insider One.
- [Send Bulk Emails with Unique Coupons from Talon.One](https://academy.insiderone.com/docs/send-bulk-emails-with-unique-coupons-from-talon-one.md): Discover how to export unique coupon codes from Talon.One, upload them to Insider One and send personalized bulk emails to enhance the customer experience and increase redemptions.
- [Tealium](https://academy.insiderone.com/docs/external-platform-integrations-tealium.md): Covers the Tealium integration with Insider One, including connecting the platforms, synchronizing customer data, mapping attributes and events, and using Tealium data in Insider One.
- [Send Insider One Events to Tealium](https://academy.insiderone.com/docs/send-insider-one-events-to-tealium.md): Covers how to send Insider One events to Tealium, including integration setup, event forwarding, data mapping, and using Insider One event data in Tealium.
- [Send Tealium Events to Insider One](https://academy.insiderone.com/docs/send-tealium-events-to-insider-one.md): Send Tealium events to Insider One to sync real-time customer behavior data and power personalized cross-channel engagement and automation.
- [Sync User Data from Tealium](https://academy.insiderone.com/docs/sync-user-data-from-tealium.md): Sync user data from Tealium to Insider One to transfer customer attributes and events for personalized marketing and audience targeting.
- [Integrate Insider One via Tealium iQ Tag Management](https://academy.insiderone.com/docs/integrate-insider-one-via-tealium-iq-tag-management.md): Integrate Insider One with Tealium iQ Tag Management to deploy the Insider Tag, sync customer data, and manage web tracking without code changes.
- [Treasure Data](https://academy.insiderone.com/docs/external-platform-integrations-treasure-data.md): Connect Treasure Data with Insider to sync customer data, trigger campaigns, and unify analytics from multiple sources.
- [Integrate Treasure Data with Insider One](https://academy.insiderone.com/docs/integrate-treasure-data-with-insider-one.md): Integrate Treasure Data with Insider One to sync customer data, unify audience insights, and activate personalized cross-channel marketing campaigns.
- [TikTok Ads](https://academy.insiderone.com/docs/external-platform-integrations-tiktok.md): Learn how to integrate TikTok with Insider One via external platform integrations. Discover setup steps, data sync options, and how to extend marketing reach using TikTok Ads or remarketing features.
- [TikTok Ads Remarketing Segment](https://academy.insiderone.com/docs/tiktok-ads-remarketing-segment-1.md): Covers connecting TikTok Ads to Insider One, syncing Dynamic Segments as SHA-256-hashed audiences via email/phone matching, permissions, and daily sync.
- [FAQ about TikTok Ads Remarketing Segment](https://academy.insiderone.com/docs/faq-about-tiktok-ads-remarketing-segment-1.md): Answers FAQs on TikTok Ads Remarketing Segments in Insider One: token expiry, sync timing, minimum audience thresholds, and matching-rate limitations.
- [VTEX](https://academy.insiderone.com/docs/external-platform-integrations-vtex.md): Integrate VTEX with Insider One to sync customer and commerce data for personalized campaigns, recommendations, and cross-channel engagement.
- [Webhook](https://academy.insiderone.com/docs/external-platform-integrations-webhook.md): Insider One's Webhook (Data Stream) streams real-time user events and attributes to external endpoints for event streaming and exports.
- [Insider One Webhook](https://academy.insiderone.com/docs/insider-one-webhook-configuration.md): Explains how to configure Insider One's Attribute and Event Stream webhooks: setup steps, payload structure, throttling, queue notifications, and retry logic.
- [Workato](https://academy.insiderone.com/docs/external-platform-integrations-workato.md): Integrate Workato with Insider to automate workflows, sync data across apps and trigger actions based on customer events.
- [Send Workato Data to Insider One](https://academy.insiderone.com/docs/send-workato-data-to-insider-one.md): Send Workato data to Insider One to sync customer data, automate workflows, and trigger personalized cross-channel experiences in real time.
- [Yotpo](https://academy.insiderone.com/docs/external-platform-integrations-yotpo.md): Covers the Yotpo integration with Insider One, including connecting the platforms, synchronizing customer and loyalty data, and using Yotpo data for segmentation and personalization.
- [Send Yotpo Data to Insider One](https://academy.insiderone.com/docs/send-yotpo-data-to-insider-one.md): Send Yotpo data to Insider One to sync loyalty, review, and customer engagement data for personalized cross-channel marketing campaigns.
- [Import Data from Zendesk to Insider One](https://academy.insiderone.com/docs/import-data-from-zendesk-to-insider-one.md): Covers importing Zendesk support data into Insider One via Upsert User Data API, FTP/SFTP, or Amazon S3, plus real-time API calls for journey personalization."