Suggested reading: Activation Statuses
You can edit your journeys after the initial launch, even when they are in different statuses. Although you can edit all elements in every status, editing the flow is limited to certain elements to avoid affecting the journey logic and performance.
This article explains the following concepts:
- Edit non-launched journeys
- Edit active, test, dry run, and sunset journeys
- Edit the flow in active, passive, and sunset journeys
- Analytics of the previous versions
Edit non-launched journeys
Journeys that you have not launched yet are in draft status. You can edit all elements in these journeys. The autosaving function saves your edits automatically.
Edit active, test, dry run, and sunset journeys
After you launch your journey in active, test, or dry run status, or change it from active to sunset status, you can edit the content or any settings of all elements in this journey when it is running.
Once you click the Edit button placed next to the elements, the content and settings of all elements will be automatically editable.
When you change the starter or check elements, wait duration, and content of the channels, new users who arrive at the respective element will proceed with the flow according to these changes.
To avoid changing the flow of the journeys, editing elements that generate multiple paths is limited in terms of adding or deleting new paths. Only the settings or content of the following elements are editable:
| Element | What is editable? |
|---|---|
| Check Conditions | Conditions for each path |
| Check Interaction | Conditions for each path |
| Check Reachability | Reachability for each path |
| A/B Split | Allocation and A/B Winner Autoselection |
| Next Best Channel | Not editable |
See below for the editable elements and limitations for each activation status.
| Status | Editable Elements | Limited Editing | Editable via Journey Versioning | Noneditable Elements |
|---|---|---|---|---|
| Active, Sunset, Passive |
|
| - | |
| Test, Dry Run |
| - |
| |
| Draft | All elements and settings | - | - | - |
If you want to edit the flow, add or delete a new element or path in Test or Dry Run journeys, you need to change the journey status to Passive and click the Edit Journey button on Canvas.
Edit the flow in active, passive, and sunset journeys
You can make edits on your Active, Passive, and Sunset Journeys without losing their analytics and your users using the Journey Versioning.
Once you click the Edit Journey option on Canvas, a new version of your journey will be created in Draft version while the previous version is still Active. You can change the journey flow, edit element contents, and also add/remove Exit Criteria or Journey Goals. In other words, anything you can execute within a draft journey is replicable within your draft version.
After you finish your edits, you can launch your draft version, and your active version will automatically be taken to Sunset. All of the new users eligible to enter the journey will continue from the new version, whereas the old users who were already in progress will continue in the previous version.
You can see the previous 5 versions of your journey on the Listing Page. 
You can click the version to go directly to its Canvas. You can switch to Canvases of other Versions from there as well.
Versioning based on eligibility settings
One-Time Eligibility
Rule: If a journey is set to one-time eligibility, any user who enters it is permanently flagged as ineligible to enter the original and any versioned journeys.
Impact of a new version: Because a new version is considered a continuation, the user's "do not enter again" status persists. They will not be able to enter the new version.
Multi-Eligibility (Re-eligibility) - Timer Continuation
Rule: When a user with multi-eligibility (e.g., "can enter every 20 days") finishes a journey, a cooldown timer begins.
Impact of a new version: If a new version is activated during this cooldown period, the timer does not reset. It continues counting down from where it left off.
For example, a user enters a journey with a 20-day re-eligibility period. 12 days later, a new version is activated. The user must wait the remaining 8 days before they can access the new version.
Multi-Eligibility (Re-eligibility) - Changing the Duration
Rule: If a new version changes the re-eligibility duration, the new duration only applies to entries after the user's current cooldown period has ended and they have entered the new version.
Impact of a new version: The change is not retroactive and does not affect the current waiting period.
For example, the original journey had a 5-day re-eligibility period. A user enters and exits it, starting the 5-day cooldown. During these 5 days, a new version is activated with a 30-day re-eligibility period. The user only needs to wait for the original 5-day period to end. After waiting 5 days, they can enter the new version. Once they complete this new version, their next cooldown period will be 30 days.
Analytics of the previous versions
Under Journey Analytics, you can select it from the dropdown to view the Analytics of the previous Versions.
