Conversations that scale, in your brand's voice.
Agent One brings AI-powered experts to your marketing and engagement teams, so every customer gets a timely, personalized conversation at scale. Each agent works from your own content, and you decide what it knows and what it can do.
In this article:
Meet the agents
Support Agent: Resolve customer questions with contextual answers, and escalate to your team when a person needs to step in.
Shopping Agent: Guide shoppers to the right products with personalized recommendations from your catalog.
Where to start
New to Agent One? Start with Support Agent. It shows how an agent turns your website and knowledge base into support conversations, and how each answer is checked before it reaches a customer.
Agent One capacity
Plan your setup within these limits:
Capability | Description | Value |
|---|---|---|
Maximum number of Agents | The total number of Agents you can create per InOne panel. | 10 |
Supported message input types | The types of messages Agents can accept. | Text, image, and voice messages |
Maximum timeout duration for Agents | The longest time a conversation can stay idle before it times out, set per channel, up to 24 hours. | 24 hours |
Maximum number of Actions | The highest number of unique Actions, such as API calls and data-collection steps, you can configure per Agent. | 40 (Exit and API Actions combined) |
Maximum number of Knowledge bases | The total number of separate knowledge base sets you can create within a workspace or environment. | 4 |
Maximum number of Knowledge base sources | The maximum number of unique source URLs you can crawl and connect to a single Agent. | 5 |
Language models and data protection
Agents use a large language model (LLM) to understand customer messages and write replies. Insider One doesn't train or fine-tune models on customer data, and it sends the LLM only the information necessary for processing.
Insider One develops the Agent platform in alignment with key General Data Protection Regulation (GDPR) principles, including data minimization and purpose limitation. As a data processor, Insider One implements appropriate safeguards to support GDPR compliance for its enterprise customers. Customers remain responsible for obtaining a valid legal basis, including consent where necessary, from their end users.