The Shopping Agent is an AI-powered assistant designed to enhance digital shopping experiences through intelligent, personalized interactions. Built to automate product discovery, support, and post-purchase engagement, the Shopping Agent helps brands deliver seamless end-to-end customer journeys that drive conversion and loyalty.
You can create and customize your Shopping Agents to reflect your brand’s tone, product catalog, and business goals. The agent understands customer intents, recommends products, checks stock or delivery information via Insider catalog connections, and assists with actions such as returns or order tracking. It can also crawl your website to automatically generate a knowledge base, ensuring that accurate and contextually relevant product information is available at all times.
The Shopping Agent transforms your content and catalog data into actionable shopping assistance. From awareness to checkout and beyond, it helps your team reduce repetitive inquiries, streamline purchase flows, and deliver fast, consistent answers that feel personal and on-brand.
The Shopping Agent operates consistently across all messaging channels using text-based communication. Its performance may vary depending on the technical capabilities of each channel, such as message length or media support. However, no channel-specific dependencies are required as long as the platform supports text messaging, the Shopping Agent can function effectively through MindBehind integrations.
What can you do with a Shopping Agent?
With Shopping Agent, you can:
Deliver personalized shopping assistance powered by AI that guides customers 24/7 across the entire buying journey.
Recommend the right products based on user preferences, browsing behavior, and real-time inventory data.
Automate pre-sale interactions such as product comparisons, size or compatibility checks, and promotional guidance to increase conversion rates.
Handle post-purchase tasks autonomously, including order tracking, returns, exchanges, or warranty inquiries through API integrations.
Provide context-aware, human-like responses by connecting with Insider’s UCD and ecommerce systems to access live customer and product data.MindBehind integrations provide automated and personalized assistance that aligns with your brand voice.
Channels and Integrations
The Shopping Agent delivers consistent, high-quality experiences. Currently, it is only available on Webchat. It operates through text-based interactions, ensuring a uniform and predictable conversation model for customers.
To create your Shopping Agent, refer to Create and Configure the Shopping Agent.