Troubleshooting

Learn how to troubleshoot common issues with Insider mobile SDKs, including installation errors, data tracking problems, and integration issues. This page is for developers and product teams who are debugging or validating a mobile integration with Insider One. Read this when you want clear guidance to make sure everything works as expected.

Category	Topics
General Issues	Confusion of attributes among users after login Push handler issues with multiple providers Open count issues Opening SDK debug mode Device cannot be added as a test device SDK initialization Controlling sent data Getting the same product recommendations for different algorithms Issues with Smart Recommender logs Checking push data Buttons don't redirect users Checking Content Optimizer data Issues with the product object Login method cannot be triggered twice Using dynamic email integration for test devices
iOS-related issues	Rich push images won't show up Carousel push images won't show up Using Insider podfile with a static library Getting app groups Checking Insider notification targets Using external push providers with Insider integration notification service Cannot connect to the test device
Android-related issues	Carousel push images won't show up Cannot connect to Insider panel with QR code scan Rich push images won't show up Issues with splash screen adoption Removing location methods Setting custom sound for push notifications