To use the in-app channel in your journeys:
- You need to complete Insider's SDK integration. Select your platform to start with the integration.
- You need the SDK integration to collect the Email and Phone Number attributes. You can also pass this data to Insider as well.
- If you want to run cross-platform journeys, including your web platform, you must integrate the Insider Object and the Insider Tag on your website. With the Insider Object, you need to share the Gdpr Optin, Email, and/or Phone Number data, depending on the identifier you want to use on both your application and website. This integration is required to unify and target users across platforms.
If your company obtains your users' consent in compliance with the local regulations, make sure to pass the GDPR opt-in field to Insider One. If you want to stop collecting and processing the data of an identified user, GDPR opt-in field should have the false value. Insider One cannot be held liable if these obligations are not fulfilled and reserves the right to seek compensation from your company.
Capabilities and integrations
See the table below for the capabilities that would require additional integrations:
| Requirement | Cross-Channel (App & Web) | Omni-Channel Segmentation (App & Web & CRM) | Unification |
|---|---|---|---|
| Mobile App SDK | Yes | Yes | Yes |
| Insider Tag | Yes | Yes | Yes |
| Insider Object | Yes | Yes | Yes |
| Upsert User Data API | No | Yes | Conditional |
| Note: Conditional status is provided as an alternative data ingestion method, tailored to your needs and applications. | |||
Frequently asked questions
Q: What type of in-apps can I use in my journeys?
A: You can use WhatsApp Trigger, Wheel of Fortune, Scratch Coupon, Social Proof, InApp, NPS, and Short Answer Survey.
Q: What type of dynamic content can I use in the message?
A: Dynamic content is unavailable in in-app messages.