Suggested reading: Geofence App Push
Is it required to have a user's permission to send a Geofence Push?
Yes, the Geofence Pushes can be sent to users who have allowed location information.
Can we detect or segment users who have allowed and disallowed the location services?
Yes, you can use the Mobile App Location Opt-In attribute for this information.
How can I create a geofence location to target for a campaign launch?
You can follow Components > Geofence Settings and create the geofence location.
How does the location information gathered when the address is entered on search bar?
Insider One gathers the address and location information from Google Maps.
Is it mandatory to select latitude and longitude values?
No. You will see two options while defining the locations. The first option is to enter the location name in the search bar or the latitude and longitude values. If you enter a valid value for both options, the other will be filled automatically.
What is the metric unit of radius?
The metric of Radius is meters.
Is there any limitation for radius?
The radius field must be 2000 or less.
When do we gather the user's entry or exit information?
On iOS, there are two location permission types: While Using and Always. The user's location information will be fed only when the user actively uses the app on the While Using type. In the Always option, location information will be gathered always.
On Android, the user's location information can be gathered all the time. The frequency of checking the location information should be decided during the integration phase.
Do the enter and exit logs on a specific Geofence setting address unique users?
No, the enter and exit information doesn't show the unique user. It shows the count of each enter and exit.
Can we clone a Geofence location?
No, you should create a Geofence location from scratch.
Is it possible to import all geofence locations at once into the panel?
Yes, you can import Geofence locations by uploading a CSV file.
Is it possible to choose more than one geofence in one campaign?
Yes, you can add up to 20 Geofences. The targeted Geofences can be selected with the OR function.
Can we send the same campaign to the users who entered or exited a location?
No. In one campaign, you can only choose one state of the user (enter or exit). To cover the two states, you should set up two separate campaigns.
Can we see how many users enter or exit a specific geofence location based on specific dates?
No, but you can see the cumulative number of users who enter or exit a specific location, cumulatively and based on their lifetime.
While testing the geofence on Advanced Integration, we didn't see our location in the panel. Why?
Geofence should be implemented in the SDK. For integration details, refer to Android, iOS, React Native, Flutter, and Cordova.
Do geofence campaigns require any integration?
Yes. The app needs to ask for location information from the user and then pass this data to Insider SDK via the geofence method. Geofence tracking won’t work if the location service is not enabled.
Does a user receive the same geofence push each time they enter the geofence location?
Each user can receive pushes from the same geofence campaign once every 24 hours.
How many geofences can a device track simultaneously?
A device can track up to 20 geofences due to platform constraints. The system uses the user’s current location to select the 20 geofences nearest to it. If more than 20 geofences are within close proximity, the system prioritizes the 20 most recently updated geofences.