FAQ about Conversion App Push Notification

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Suggested reading: Conversion App Push

How many events can be selected for the options When User Triggers and But Does Not Trigger?

You can select a maximum of 1 event for the When User Triggers option and a maximum of 3 for the But Does Not Trigger option.

What is the operator of the But Does Not Trigger option to combine different events?

You can combine events within the But Does Not Trigger option using the OR operator.

What does the "Silent Hours" mean?

Silent hours determine the time window during which users will not receive the campaign. This function disables push notification delivery during the selected hours.

When does the user receive the push notification if the push is delivered during the Silent Hours?

The user receives the push notification at the start of the Silent Hours.

Do the users receive the Conversion push if they perform an action that is not defined as a conversion rule of that specific campaign?

No. For example, the conversion push, which is supposed to be sent when a user adds an item to the card but does not finalize the purchase in 30 minutes, won't be delivered if the same user makes a purchase in the same 30 minutes.