Do you have control over the browser cache?
Insider One does not have direct control over how individual browsers store and retrieve cached information. The cache system in web browsers is managed independently by each user's browser software.
What time zone does the countdown timer use?
The countdown timer is based on the user's time zone.
What is the limit of items shown in the Cart Reminder template?
There is no limitation for the items shown in the Cart Reminder template.
Can I export more than 3 months of Leads or Survey results?
Yes, you can select a one-year time range to export the Lead Collection and Survey results. Users with PII access can see the Export Collected Data option on Lead Collection and Feedback campaigns.
Which image formats (for favicon) can I use on Tab Talk?
You can use .png, .jpeg, and .gif image formats on Tab Talk.
Does a campaign with a custom segment need a refresh before I can see the campaign?
When the user comes to the website for the first time, we cannot define the user since the cookie values have not been set yet. When you refresh the page or go to another page, the match in the segment is provided.
You need to refresh the page since they are based on local storage or cookies. However, for the first-party segment, you don't need to refresh if there is a valid value in the local storage or cookie. If not, you should refresh.
For the "Sticky countdown with Discounted Price" template, how do I set the @discount type data?
This template works dynamically. Prices(current - discount) come from the system rule. (productInfo). The area where the attribute is located brings the price.
Do I have to refresh the page after meeting the rule for XX times when using "Number of Matching a Custom Rule by a User"?
Users have to refresh the page first.
What is the data limit when exporting the survey results?
The data export is limited to a one-year time range, with a maximum of 10,000 rows.
How can I adjust the button element for different devices for the same campaign?
You can adjust it with ease, thanks to the responsive positioning feature.
Why is the campaign only visible after refreshing or going to the second page?
Some segment and rule conditions require users to navigate to a second page before they can be detected. For example, in cases involving custom segments or rules, such as location detection, the necessary data is gathered during the user's first page visit. Once the user moves to the second page, the condition can then be evaluated, and the campaign becomes visible.
What happens when a coupon code expires in one of the variations of a campaign, such as the Wheel of Fortune campaign? How should I manage it?
If a variation in your Wheel of Fortune campaign runs out of coupon codes, the campaign stops displaying.
To manage this:
If you’ve set up fallback coupon codes, they’ll be used automatically.
If not, you can upload new coupons for the exhausted variation.
Alternatively, you can remove the variation from the campaign. Before doing so, ensure that you export all leads collected from that variation.
To avoid campaign interruptions, we recommend regularly checking coupon availability and ensuring all active variations have sufficient codes.
Can I use GIFs or videos in my Web campaigns?
Yes, you can use GIFs in your Web Templates and InStory campaigns, as long as the file size is under 500 KB. To use them, simply upload the GIF to the Image Library.
However, please note that videos are currently not supported for InStory campaigns.
How can I display my campaign with a delay after users meet certain rules?
You can utilize display time settings in the Rules step of your campaign to set the delay time to the desired duration after users meet the specified rules.
How can I export the results of a Lead Collection campaign? Can I see the leads that the campaign generated?
Yes, you can extract the collected leads. Click on the three dots against the Lead Collection campaign. Select the Export Variation option. Choose the date interval, variation, and export type. Click the Export button to receive the leads.
What are the possible errors I might face while exporting Lead Collection results?
You can select a maximum of a 1-year date range.
You cannot export the result if no data was collected within the selected date range.
Since the report contains PII data, only the user who sent the request can access it. If the user shares the URL with another user, this user cannot access the report.
If the primary user is no longer eligible to view this report (due to PII access, Group Level Access, or any other reason), they will be unable to access the report.
How does Insider One identify mobile and tablet devices and trigger the campaign?
The device type is based on the user agent information the browser provides.
Can I configure a campaign to be sent only during specific hours?
Yes, thanks to the Display Settings in the Launch step, you can configure a Web Templates campaign to be sent only during specific hours.
What is the Priority feature in the Launch step of OnSite campaigns?
Priority allows multiple campaigns to appear in a specific order on the same page. For example, if you have ten campaigns and want three to display in a particular order, you need to set priorities for all your active campaigns. This feature is available only for on-page templates in Web Suite.
How does Priority work?
Priority is determined by ranking: the lower the number, the higher the campaign's priority. For instance, if you set Campaign A to 0 and Campaign B to 1, users will see Campaign A first. If two campaigns have the same priority (0 or equal), the campaign with the earlier creation date will be shown first.
Can I display more than one on-page campaign simultaneously?
On-page templates will not be visible simultaneously except for the Side Coupon Menu, Back-to-Top Button, and Hamburger Menu. However, under Advanced Settings in the Launch step, you can configure the visibility of on-page templates based on priority.
Where can I see the builder ID of my Web Templates campaign?
If you check the campaign via the InOne panel, you can see the builder ID from the Web Templates campaign URL.
When does Social Proof start to populate?
Once the Social Proof product is activated for your account, it starts populating and generating real numbers, even if you don’t launch a campaign.
How @dailyView work? What are the restrictions on daily time and hours?
It shows how many users look at the current product. Every log will be deleted 24 hours after it is created. If a unique visitor visits it, the counter will increase. Every user's log will be counted out after 24 hours at the beginning of every hour. The oldest data is kept for 24 hours and then deleted.
Can I use Social Proof in the Notification Center?
The Notification Center and Social Proof templates are completely different templates. Therefore, you cannot use Social Proof in the Notification Center.
Can I manipulate dynamic attributes on Social Proof?
You can generate numbers for dynamic attributes within the desired range. Also, you can add and multiply the original number.
Can I use user attributes on the Social Proof template?
These are mainly addressed to Birthdate, Email, Family Name, Gender, Locale, and Timezone, and they are not GDPR compliant.
Can I exclude out-of-stock products from Social Proof?
This requires a custom rule. Reach out to the Insider One team if you have a request like this.
Can I append Social Proof to specific products only?
Yes, you can append Social Proof to specific products using Data Match. This allows you to display the Social Proof campaign only when a specific product ID is detected on the Product Detail Page (PDP).
Why is my Social Proof campaign invisible, even though the segment and the rules are met?
All requirements need to be met for Social Proof to collect data and be visible. Please get in touch with the Insider One team to check the required settings.
If I use two different variations with two different variables, which data will be available for the Control Group?
When you create a campaign with Control Group, both Control Group and Variant A will send a request to our Social Proof system. That is why you should see the sum of both in Variation A. If you create two variations with different dynamic variables, like daily purchase on Variant A and daily view on Variant B, the Control Group will only send logs according to the rules of Variant A. So, if there is no data for daily purchases on a product despite views on it, the Control Group will only work if the Variant A conditions are met.
What is the interval of @dailyPurchase in Social Proof?
It is 24 hours.
Why can't I see my Social Proof campaign even if I meet the segment and rule steps?
Inline campaigns are appended to a reference element on the website. If the reference element hasn’t loaded yet or is no longer visible on the website, the campaign will not display. In this case, you may need to wait for the reference element to load or select a different one.
Why am I receiving an error while duplicating a campaign?
A limit is applied to duplicating campaigns: You cannot duplicate a campaign more than 5 times at once. Otherwise, you'll receive an error.
The solution is to wait one minute and duplicate the campaign again. If you still receive the error, wait another two minutes and try to duplicate the campaign again without refreshing the page.
Why can't I create a Recently Viewed Items campaign?
If the addToCart system rule is not defined, you cannot use the Recently Viewed Items template.
What actions trigger a Cart Reminder campaign?
A Cart Reminder campaign is triggered when a user adds a product to their cart, and the page is reloaded after the product is added.
How can I send leads from the Lead Collection campaign to Static Segments?
To send leads from the Lead Collection campaign to Insider One's Static Segments, enable the Add collected leads to a Static Segment checkbox and select the static segment from the dropdown in the Launch step of your campaign. Later, you can use this static segment when segmenting your target audience for a campaign.
How can I send the user data collected with Lead Collection campaigns to the Insider One's database (UCD)?
The user data that you collect with Lead Collection campaigns is sent to the Insider One's database (UCD) automatically. When data is submitted in Lead Collection, and the lead is sent, events and attributes are updated accordingly. This can be observed as the lead_collected event in UCD. This operation enables you to unify your users across different platforms.
What happens after the data is collected from Lead Collection and Feedback templates?
For Lead Collection:
You can manually export the leads or have them sent to you via email as a CSV file.
If you want to automatically send the collected lead data to your CRM, create a ticket to connect via API.
For Feedback Templates:
You can manually export the leads or have them sent to you via email as a CSV file.
To share results via API and use responses as attributes for further personalization in another campaign, create a ticket.
What happens when users click the Allow option on the Web Push Opt-in Box template?
When users click the Allow option on the template, the native opt-in window appears automatically.
How can I edit the coupon code for each slide on the Wheel of Fortune?
To edit the coupon code for each slide, navigate to each variation and update the Coupon Settings.
Why is the template code so extensive? Does it affect my website’s performance?
Template codes are designed to support a wide range of customization options, making them robust, adaptable, and fully trackable to meet your needs.
These codes do not negatively impact your website’s performance. None of the template’s HTML, CSS, or JavaScript is stored in the Insider Tag. Instead, all assets are fetched within milliseconds via a high-availability delivery system, ensuring minimal load time and optimal performance.
Here are a few key advantages of this approach:
Adaptive layout: The code is optimized for web, tablet, and mobile platforms.
Customizable: There’s no need to add new HTML elements or adjust their design manually—the existing code handles everything for you.
Trackable: Events such as impressions, clicks, coupon views (if applicable), and closures are automatically tracked—no additional coding required.
Lead collection: All relevant events are saved and reflected in User Profiles for easy access and analysis.
How does the countdown work?
The countdown is based on each user's local time zone, not the time zone of the panel user. This means it will expire at the same local time for every user, regardless of their location in the world.
For example, if the end time is set to June 23rd, 3 pm in the panel:
Panel user’s time zone: UTC+1
For a user in UTC+3:
Countdown ends at 3 pm UTC+3
This corresponds to 1 pm UTC+1
For a user in UTC-3:
Countdown ends at 3 pm UTC-3
This corresponds to 7 pm UTC+1
This ensures a consistent experience for all users by aligning the countdown to their local time.
If a user is unsubscribed and submits an Email Lead Collection form, will they be automatically resubscribed?
No, submitting a Lead Collection form does not automatically resubscribe a user who was previously unsubscribed. Even if the opt-in appears as true in the form submission, the user's unsubscribed status will remain, and they will still not be reachable.
Lead collection forms primarily send identifiers (such as email) and do not update user attributes like email_optin by default. To resubscribe a user, you need to explicitly update the email_optin attribute—for example, by pushing it to true with User Information Tag, or by sending an Upsert API request.
If I delete a variant from a Lead Collection campaign, can I still retarget the users who signed up through that specific variant?
Yes, you can. Deleting a variant from your campaign dashboard does not erase the historical data or your ability to reach those users.
When a user submits a lead form, a specific event is sent to the UCD. This event automatically includes a Variand ID as a parameter. Because this data is stored as a permanent event record:
Persistent Targeting: You can still create a Lead Generation segment and filter by that specific Variant ID, even if the variant itself is no longer active.
Data Integrity: The connection between the lead and the variant is preserved at the database level, ensuring your historical audience segments remain intact.