Do I need any extra integration for Cart Reminder, even if the advanced rich push notification integration has already been done?
Cart Reminder requires specific and advanced integration. For further details, refer to Insider's Mobile SDK.
How does the app user see the Cart Reminder push notification?
- If the user abandons 1 item in the cart, they will receive a standard rich push notification.
- If the user abandons two items in the cart, they will receive a standard rich push notification with the last item added to the cart.
- If the user abandons 3 to 6 items in the cart, they will receive a Carousel Rich Push notification.
- If the user abandons more than six items in the cart, they will receive a Carousel Rich Push notification with the last six items added to the cart.
- If the user adds three items to the cart and removes 1, they will receive the last item in the cart based on the history.
- If the user adds two items to the cart and abandons them, then returns and adds one more item to the cart, they will receive a carousel Push notification.
- If users add items to the cart and clear them, they will not receive any push notifications.
- If the user abandons the cart and comes back and clears the item(s), no push notification will be sent.
- No push notification will be sent if the user abandons the cart and comes back to the app before the push notification is sent and makes a purchase.
- If the user adds the same item to the cart more than three times, they will receive a Standard Rich Push notification with only one item.
Can I use the Cart Reminder function for scenarios other than cart abandonment?
The only event pair that can be selected in the panel are item_added_to_cart and item_purchase. However, different pairs of events can be configured and used during the integration process. For example, the developer can adjust the item_added_to_fav event and use the favorite item event as a Cart Reminder.
Can I launch different Cart Reminder scenarios with various event sets at the same time?
No, you can only use the predefined event set decided in the integration process.
There are two different results named Rich and Interactive in the results of the Cart Reminder campaign. What does this mean?
The push notifications delivered in rich push format are displayed under the rich metric, and the push notifications delivered in carousel format are displayed under the Interactive metric.
What should be the deep link value of a Cart Reminder campaign?
We strongly suggest it be the Cart Page deep link to get the user to start their journey at the right step.
Why do I see five products in the Cart Reminder push even though I had three products when I abandoned my cart?
Cart Reminder push notifications include the existing products in the cart. If you added two products beforehand and are still in your cart, they will be added to the recently added products. In this case, you will see five products for the user.