If your campaign doesn’t appear on the test link even though the segment and rules are met, follow the steps below to find the reason:
Make sure that the language on your website matches the languages you set in the Launch step of your campaign.
Check the Display Settings under the Launch step to ensure the testing time falls within the selected time range.
Check if the JS Update Time on the test bar is up to date. If it’s not, generate the panel again.
If the campaign is an on-page template, it might be blocked if another on-page template is visible. You can check the “Active personalization on page” part on the test bar. Close that campaign, then refresh the page.
If the campaign is an inline template, the element you selected to insert the campaign might not be found. You can check the “append element” on the test bar. Refer to the advanced location selector to select the exact element you want to insert into the campaign.
If the campaign is a Social Proof template, ensure it is displayed on the product page and that the product's views or purchases meet the minimum threshold.
If your website has a Cookie-Free integration solution, the campaign might not be visible until you accept the cookie.
If you've checked all the steps above but still can’t resolve the issue, create a support ticket for the Insider One team.