---
title: "Email"
slug: "email-channel"
description: "Covers the Insider One Email channel, including campaign types, email creation, personalization, deliverability, subscriber management, analytics, and optimization."
updated: 2026-05-20T19:44:53Z
published: 2026-05-20T19:44:53Z
canonical: "academy.insiderone.com/email-channel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

Email marketing is a way to send emails to your customers or partners to maintain or stimulate interest in your product or service. Examples of email marketing include newsletters, promotional, and transactional emails. They are further categorized into special offer emails, triggered emails, cart abandonment emails, and automated reminder emails.

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="svg,path"><div class="btnsWrap"><a href="https://academy.useinsider.com/docs/email-getting-started" rel="noopener"><figure><svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3 5C3 3.89543 3.89543 3 5 3H9C10.1046 3 11 3.89543 11 5V9C11 10.1046 10.1046 11 9 11H5C3.89543 11 3 10.1046 3 9V5ZM5 5H9V9H5V5ZM13 5C13 3.89543 13.8954 3 15 3H19C20.1046 3 21 3.89543 21 5V9C21 10.1046 20.1046 11 19 11H15C13.8954 11 13 10.1046 13 9V5ZM15 5H19V9H15V5ZM5 13C3.89543 13 3 13.8954 3 15V19C3 20.1046 3.89543 21 5 21H9C10.1046 21 11 20.1046 11 19V15C11 13.8954 10.1046 13 9 13H5ZM9 15H5V19H9V15ZM13 15C13 13.8954 13.8954 13 15 13H19C20.1046 13 21 13.8954 21 15V19C21 20.1046 20.1046 21 19 21H15C13.8954 21 13 20.1046 13 19V15ZM15 15H19V19H15V15Z" fill="#0A2ECC"></path></svg></figure>Getting Started</a><a href="https://academy.useinsider.com/docs/email-onboarding-wizard" rel="noopener"><figure><svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3 19C3 20.1046 3.89543 21 5 21H13C14.1046 21 15 20.1046 15 19V17H13V19H5V11H9H11H13H15C15 9.89543 14.1046 9 13 9H11H9H5C3.89543 9 3 9.89543 3 11V19ZM13 15H11C9.89543 15 9 14.1046 9 13H11H13H15H19V5H11V7H9V5C9 3.89543 9.89543 3 11 3H19C20.1046 3 21 3.89543 21 5V13C21 14.1046 20.1046 15 19 15H15H13Z" fill="#0A2ECC"></path></svg></figure>Onboarding Wizard</a><a href="https://academy.useinsider.com/docs/email-deliverability" style="line-height:1.2rem;" rel="noopener"><figure><svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3 19C3 20.1046 3.89543 21 5 21H13C14.1046 21 15 20.1046 15 19V17H13V19H5V11H9H11H13H15C15 9.89543 14.1046 9 13 9H11H9H5C3.89543 9 3 9.89543 3 11V19ZM13 15H11C9.89543 15 9 14.1046 9 13H11H13H15H19V5H11V7H9V5C9 3.89543 9.89543 3 11 3H19C20.1046 3 21 3.89543 21 5V13C21 14.1046 20.1046 15 19 15H15H13Z" fill="#0A2ECC"></path></svg></figure>Deliverability &amp; Warm-up</a><a href="https://academy.useinsider.com/docs/anatomy-of-an-email-campaign" style="line-height:1.2rem;" rel="noopener"><figure><svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3 7C3 5.89543 3.89543 5 5 5H19C20.1046 5 21 5.89543 21 7V8V10.0295V17C21 18.1046 20.1046 19 19 19H5C3.89543 19 3 18.1046 3 17V10.0295V8V7ZM5 10.9334V17H19V10.9334L12.5117 13.8656C12.3576 13.9538 12.1806 14.0008 12 14C11.8194 14.0008 11.6424 13.9538 11.4883 13.8656L5 10.9334ZM19 8.80695L12 11.9705L5 8.80695V7H19V8.80695Z" fill="#0A2ECC"></path></svg></figure>Anatomy of an Email</a><a href="https://academy.useinsider.com/docs/email-segments" rel="noopener"><figure><svg width="40" height="40" viewbox="0 0 40 40" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M9.00024 11H31.0002C32.1048 11 33.0002 11.8954 33.0002 13V13.3819L20.0002 19.8819L7.00024 13.382V13C7.00024 11.8954 7.89568 11 9.00024 11ZM5.00024 13.9771C4.99992 13.9919 4.99992 14.0066 5.00024 14.0213V27C5.00024 29.2091 6.79111 31 9.00024 31H17.0002C17.5525 31 18.0002 30.5523 18.0002 30C18.0002 29.4477 17.5525 29 17.0002 29H9.00024C7.89567 29 7.00024 28.1046 7.00024 27V15.618L19.553 21.8944C19.8345 22.0352 20.1659 22.0352 20.4474 21.8944L33.0002 15.618V21C33.0002 21.5523 33.448 22 34.0002 22C34.5525 22 35.0002 21.5523 35.0002 21V14.0189C35.0005 14.0058 35.0005 13.9927 35.0002 13.9795V13C35.0002 10.7909 33.2094 9 31.0002 9H9.00024C6.79111 9 5.00024 10.7909 5.00024 13V13.9771ZM32.0002 27C32.0002 27.5523 31.5525 28 31.0002 28H25.4586L34.6982 37.2396C35.1009 37.6423 35.1009 38.2953 34.6982 38.698C34.2955 39.1007 33.6426 39.1007 33.2399 38.698L24.0002 29.4583V35C24.0002 35.5523 23.5525 36 23.0002 36C22.448 36 22.0002 35.5523 22.0002 35V27.0325V27.0299V27C22.0002 26.6549 22.1751 26.3505 22.4411 26.1708C22.6007 26.063 22.7934 26 23.0005 26H23.0238H23.0391H31.0002C31.5525 26 32.0002 26.4477 32.0002 27Z" fill="#0A2ECC"></path></svg></figure>Email Segments</a><a href="https://academy.useinsider.com/docs/email-campaign-types" rel="noopener"><figure><svg width="40" height="40" viewbox="0 0 40 40" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M27.5613 20C27.5613 21.1046 26.6658 22 25.5613 22C24.4567 22 23.5613 21.1046 23.5613 20C23.5613 18.8954 24.4567 18 25.5613 18C26.6658 18 27.5613 18.8954 27.5613 20Z" fill="#0A2ECC"></path><path d="M11 14C10.4477 14 10 14.4477 10 15C10 15.5523 10.4477 16 11 16H17C17.5523 16 18 15.5523 18 15C18 14.4477 17.5523 14 17 14H11Z" fill="#0A2ECC"></path><path d="M10 20C10 19.4477 10.4477 19 11 19H17C17.5523 19 18 19.4477 18 20C18 20.5523 17.5523 21 17 21H11C10.4477 21 10 20.5523 10 20Z" fill="#0A2ECC"></path><path d="M11 24C10.4477 24 10 24.4477 10 25C10 25.5523 10.4477 26 11 26H13C13.5523 26 14 25.5523 14 25C14 24.4477 13.5523 24 13 24H11Z" fill="#0A2ECC"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M8.0572 10H25.4603C26.6986 10 27.8697 10.5524 28.6433 11.5012L34.5534 18.7506C35.1489 19.481 35.1489 20.519 34.5534 21.2494L28.6433 28.4988C27.8697 29.4476 26.6986 30 25.4603 30H8.0572C6.36876 30 5 28.6569 5 27V13C5 11.3431 6.36875 10 8.0572 10ZM25.4603 12H8.0572C7.49438 12 7.03813 12.4477 7.03813 13V27C7.03813 27.5523 7.49438 28 8.0572 28H25.4603C26.0794 28 26.665 27.7238 27.0518 27.2494L32.9619 20L27.0518 12.7506C26.665 12.2762 26.0794 12 25.4603 12Z" fill="#0A2ECC"></path></svg></figure>Campaign Types</a><a href="https://academy.useinsider.com/docs/email-design-editor" rel="noopener"><figure><svg width="40" height="40" viewbox="0 0 40 40" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M15 5C13.8954 5 13 5.89543 13 7V27C13 28.1046 13.8954 29 15 29H31C32.1046 29 33 28.1046 33 27V7C33 5.89543 32.1046 5 31 5H15ZM31 7H15V27H31V7ZM17 9.99968C17 9.4474 17.4477 8.99968 18 8.99968H28C28.5523 8.99968 29 9.4474 29 9.99968V15.9997C29 16.552 28.5523 16.9997 28 16.9997H18C17.4477 16.9997 17 16.552 17 15.9997V9.99968ZM19 10.9997H27V14.9997H19V10.9997ZM18 18.9997C17.4477 18.9997 17 19.4474 17 19.9997C17 20.552 17.4477 20.9997 18 20.9997H28C28.5523 20.9997 29 20.552 29 19.9997C29 19.4474 28.5523 18.9997 28 18.9997H18ZM27 22.9997C26.4477 22.9997 26 23.4474 26 23.9997C26 24.552 26.4477 24.9997 27 24.9997H28C28.5523 24.9997 29 24.552 29 23.9997C29 23.4474 28.5523 22.9997 28 22.9997H27ZM17 23.9997C17 23.4474 17.4477 22.9997 18 22.9997H23C23.5523 22.9997 24 23.4474 24 23.9997C24 24.552 23.5523 24.9997 23 24.9997H18C17.4477 24.9997 17 24.552 17 23.9997ZM10 11C10.5523 11 11 11.4477 11 12C11 12.5523 10.5523 13 10 13H9V33H25V32C25 31.4477 25.4477 31 26 31C26.5523 31 27 31.4477 27 32V33C27 34.1046 26.1046 35 25 35H9C7.89543 35 7 34.1046 7 33V13C7 11.8954 7.89543 11 9 11H10Z" fill="#0A2ECC"></path></svg></figure>Design &amp; Editor</a><a href="https://academy.useinsider.com/docs/email-smart-delivery" rel="noopener"><figure><svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M17.5399 3.41378C17.3914 2.86207 16.6086 2.86207 16.4601 3.41378L15.8976 5.50301C15.8457 5.69543 15.6954 5.84574 15.503 5.89756L13.4138 6.46008C12.8621 6.60862 12.8621 7.39138 13.4138 7.53992L15.503 8.10244C15.6954 8.15426 15.8457 8.30457 15.8976 8.49699L16.4601 10.5862C16.6086 11.1379 17.3914 11.1379 17.5399 10.5862L18.1024 8.49699C18.1543 8.30457 18.3046 8.15426 18.497 8.10244L20.5862 7.53992C21.1379 7.39138 21.1379 6.60862 20.5862 6.46008L18.497 5.89756C18.3046 5.84574 18.1543 5.69543 18.1024 5.50301L17.5399 3.41378ZM12.9678 12.2941C13.0646 11.9067 12.9349 11.5335 12.6917 11.2902C12.4488 11.0474 12.0752 10.9199 11.6951 11.0549L4.87276 13.2259L4.86843 13.2273C4.46268 13.3626 4.2366 13.7156 4.18911 14.0639C4.14217 14.4082 4.26383 14.8084 4.62242 15.0251L6.26169 16.0452L3.36365 18.9839L3.36279 18.9848C2.89069 19.4578 2.8646 20.2084 3.37157 20.6604C3.80175 21.0824 4.53913 21.1457 5.03222 20.6526L7.92923 17.7149L8.94728 19.3513L8.94909 19.3542C9.40642 20.0729 10.4754 19.9526 10.7437 19.1476L12.965 12.3052L12.9678 12.2941ZM8.58501 4.31803C8.69918 3.89399 9.30082 3.89399 9.41499 4.31803L9.61942 5.07732C9.65925 5.22522 9.77478 5.34075 9.92268 5.38057L10.682 5.58501C11.106 5.69918 11.106 6.30082 10.682 6.41499L9.92268 6.61943C9.77478 6.65925 9.65925 6.77478 9.61942 6.92268L9.41499 7.68197C9.30082 8.10601 8.69918 8.10601 8.58501 7.68197L8.38057 6.92268C8.34075 6.77478 8.22522 6.65925 8.07732 6.61943L7.31803 6.41499C6.89399 6.30082 6.89399 5.69918 7.31803 5.58501L8.07732 5.38057C8.22522 5.34075 8.34075 5.22522 8.38057 5.07732L8.58501 4.31803ZM18.415 13.318C18.3008 12.894 17.6992 12.894 17.585 13.318L17.3806 14.0773C17.3408 14.2252 17.2252 14.3408 17.0773 14.3806L16.318 14.585C15.894 14.6992 15.894 15.3008 16.318 15.415L17.0773 15.6194C17.2252 15.6592 17.3408 15.7748 17.3806 15.9227L17.585 16.682C17.6992 17.106 18.3008 17.106 18.415 16.682L18.6194 15.9227C18.6592 15.7748 18.7748 15.6592 18.9227 15.6194L19.682 15.415C20.106 15.3008 20.106 14.6992 19.682 14.585L18.9227 14.3806C18.7748 14.3408 18.6592 14.2252 18.6194 14.0773L18.415 13.318Z" fill="#0A2ECC"></path></svg></figure>Smart Delivery</a><a href="https://academy.useinsider.com/docs/double-opt-in" rel="noopener"><figure><svg width="40" height="40" viewbox="0 0 40 40" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 6C5.89543 6 5 6.89543 5 8V17C5 18.1046 5.89543 19 7 19H7.99989C8.55213 18.9999 8.99989 18.5522 8.99989 18C8.99989 17.4478 8.55224 17.0001 8 17H7V8H29V8.98523L28.9999 9C28.9999 9.55228 29.4476 10 29.9999 10C30.5522 10 30.9999 9.55228 30.9999 9L31 8C31 6.89543 30.1046 6 29 6H7ZM10 13C10 11.8954 10.8954 11 12 11H33C34.1046 11 35 11.8954 35 13V22C35 23.1046 34.1046 24 33 24H32C31.4477 24 30.9999 23.5523 30.9999 23C30.9999 22.4477 31.4476 22 31.9999 22H33V13H12V22H12.9999C13.5521 22.0001 13.9999 22.4478 13.9999 23C13.9999 23.5522 13.5522 23.9999 13 24H12C10.8954 24 10 23.1046 10 22V13ZM30.2138 18.7573C29.5982 18.1416 28.6136 17.7855 27.5949 18.1394L16.6932 21.6085L16.6801 21.6128L16.6732 21.6151C15.6025 21.972 15.0301 22.8993 14.9117 23.7672C14.7962 24.6145 15.0857 25.6921 16.0724 26.2922L17.6286 27.2607L13.8727 31.0692L13.8718 31.0701C12.7671 32.1778 12.639 34.0349 13.9115 35.1873C14.956 36.1945 16.752 36.358 17.9587 35.1512L17.9636 35.1463L21.7079 31.3495L22.6666 32.8904L22.6719 32.8989L22.6748 32.9035C23.8438 34.7409 26.6345 34.4651 27.3386 32.3524L27.3411 32.345L30.8951 21.3971L30.9057 21.3643L30.9141 21.3308L30.9186 21.313C31.1647 20.3285 30.8333 19.3769 30.2138 18.7573ZM28.2468 20.0302C28.4385 19.9621 28.6416 20.0135 28.7995 20.1714C28.9555 20.3274 29.039 20.5642 28.9816 20.8143L25.4403 31.7228C25.2843 32.1836 24.6561 32.2916 24.3623 31.8299L23.071 29.7543C22.5585 28.9305 21.4106 28.8026 20.7293 29.4934L16.5424 33.7391C16.1779 34.1015 15.6289 34.0705 15.2948 33.7428L15.2778 33.7261L15.26 33.7102C14.9292 33.4154 14.8881 32.883 15.2883 32.4821L15.2897 32.4806L15.2938 32.4764L19.4917 28.2198C20.1668 27.5351 20.0325 26.401 19.2162 25.893L17.1242 24.5912L17.1131 24.5844C16.9573 24.4902 16.859 24.29 16.8934 24.0374C16.9271 23.7906 17.078 23.5883 17.3058 23.5124L28.2153 20.0408L28.2312 20.0357L28.2468 20.0302Z" fill="#0A2ECC"></path></svg></figure>Double Opt-in</a><a href="https://academy.useinsider.com/docs/introduction-to-email-reports" rel="noopener"><figure><svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M17 5C17 4.44772 17.4477 4 18 4C18.5523 4 19 4.44772 19 5V19C19 19.5523 18.5523 20 18 20C17.4477 20 17 19.5523 17 19V5ZM11 9C11 8.44771 11.4477 8 12 8C12.5523 8 13 8.44772 13 9V19C13 19.5523 12.5523 20 12 20C11.4477 20 11 19.5523 11 19V9ZM6 12C5.44772 12 5 12.4477 5 13V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V13C7 12.4477 6.55228 12 6 12Z" fill="#0A2ECC"></path></svg></figure>Email Analytics</a><a href="https://academy.useinsider.com/docs/email-best-practices" style="line-height:1.2rem;" rel="noopener"><figure><svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M16 9C16 10.3413 15.3418 11.5289 14.3218 12.2577C13.5938 12.778 13 13.6705 13 14.7741V15H11V14.7741C11 13.6705 10.4062 12.778 9.67818 12.2577C8.65824 11.5289 8 10.3413 8 9C8 6.79086 9.79086 5 12 5C14.2091 5 16 6.79086 16 9ZM15 14.7741C15 14.4171 15.1942 14.0925 15.4847 13.8849C17.0074 12.7968 18 11.0143 18 9C18 5.68629 15.3137 3 12 3C8.68629 3 6 5.68629 6 9C6 11.0143 6.99259 12.7968 8.51534 13.8849C8.80577 14.0925 9 14.4171 9 14.7741V15C9 16.1046 9.89543 17 11 17H13C14.1046 17 15 16.1046 15 15V14.7741ZM11 19C10.4477 19 10 19.4477 10 20C10 20.5523 10.4477 21 11 21H13C13.5523 21 14 20.5523 14 20C14 19.4477 13.5523 19 13 19H11Z" fill="#0A2ECC"></path></svg></figure>Tips &amp; Best Practices</a><a href="https://academy.useinsider.com/docs/faq-about-email-deliverability" rel="noopener"><figure><svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M16 9C16 10.3413 15.3418 11.5289 14.3218 12.2577C13.5938 12.778 13 13.6705 13 14.7741V15H11V14.7741C11 13.6705 10.4062 12.778 9.67818 12.2577C8.65824 11.5289 8 10.3413 8 9C8 6.79086 9.79086 5 12 5C14.2091 5 16 6.79086 16 9ZM15 14.7741C15 14.4171 15.1942 14.0925 15.4847 13.8849C17.0074 12.7968 18 11.0143 18 9C18 5.68629 15.3137 3 12 3C8.68629 3 6 5.68629 6 9C6 11.0143 6.99259 12.7968 8.51534 13.8849C8.80577 14.0925 9 14.4171 9 14.7741V15C9 16.1046 9.89543 17 11 17H13C14.1046 17 15 16.1046 15 15V14.7741ZM11 19C10.4477 19 10 19.4477 10 20C10 20.5523 10.4477 21 11 21H13C13.5523 21 14 20.5523 14 20C14 19.4477 13.5523 19 13 19H11Z" fill="#0A2ECC"></path></svg></figure>FAQ</a></div></editor360-custom-block>

If you are ready to leverage Insider's Email product to offer highly personalized emails, get started here: [How to Create An Email](https://academy.useinsider.com/docs/email-walkthrough).
