The WhatsApp Resubscribe API enables you to update an unreachable phone number status to reachable on Insider's WhatsApp platform.
A newer version of the Resubscribe API is available with support for bulk data ingestion. While the older version is still supported, we recommend using the latest version for improved functionality and future compatibility.
Endpoint and Headers
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Headers
| Header | Sample Value | Description |
|---|---|---|
| X-PARTNER-NAME | mybrand | This is your partner name. Navigate to InOne > Inone Settings > Account Preferences to copy your partner name. The partner name should be lowercase. |
| X-REQUEST-TOKEN | 1a2b3c4e5d6f | This key is required to authorize your request. Refer to API Authentication Tokens to generate your Global Resubscribe token. |
| Content-Type | application/json | This header specifies the media type of the resource. |
Body Parameters
| Parameter | Description | Data Type | Required |
|---|---|---|---|
| phone_number | User's phone number in E.164 format (e.g. +6598765432) | String | Yes |
Your title goes here
The phone number validation system detects issues, such as redundant country codes or incorrect formats, and only accepts valid numbers. All phone numbers are automatically standardized to the correct format, whether uploaded with or without a country code.
Sample Request
The sample below displays a request to unsubscribe a user from WhatsApp communications.
Every request made to the request endpoint requires a request body formatted in JSON containing your phone number’s content and metadata, including the subscriber’s phone number.
curl --location --request POST 'https://contact.useinsider.com/whatsapp/v1/subscribe' \
--header 'Content-Type: application/json' \
--header 'X-PARTNER-NAME: mybrand' \
--header 'X-REQUEST-TOKEN: a1b2c3d4e5f6' \
--data-raw '{
"phone_number": "+6598765432"
}'Sample Responses
The following are some sample responses you might receive for your request.
200 OK
{
"statusMessage": "OK"
}400 Bad Request
{
"statusMessage": "Bad request"
}401 Unauthorized
{
"statusMessage": "Unauthorized"
}Limitations
- All functions must be executed with a simple HTTPS POST request.
- Only phone numbers can be sent via this API. No data can be retrieved.
- You can send 600 requests/per minute with the same API Key. If you exceed the rate limit, you will receive a 429 error.
- The API Key should be provided as the authorization key in the request header. If the key is incorrect, the operation will not be executed, and an authorization error will return in the response.
- The value of the X-PARTNER-NAME header should be lowercase.
The default limit shown here is a standard baseline. If your use case requires higher capacity, feel free to reach out to the Insider One team — we can adjust it to fit your needs.