How can I log in to MindBehind Live?
Go to MindBehind's login page. Click the Sign up now button. After registering, you can log in on the first page.
What languages does MindBehind Live support? How can I change my language preference?
You can use MindBehind Live in Turkish, English, German, Arabic, Portuguese, French, and Spanish. Language selection will appear on the home page.
Can you transfer a conversation directly to the agent via the chatbot?
The conversations are not transferred directly to the agent, but rather to the department and the online agent within that company.
Refer to Add a Department to My Company on MindBehind Live for further details.
Do notifications arrive for new conversations and messages?
You will receive notifications for both new conversations and messages.
Do admins and agents see the same page?
Admins can view all pages, while agents can only view the agent panel.
Refer to MindBehind Live Dashboard and MindBehind Live Agent Panel for further details.
Can an agent see other agents’ conversations?
An agent can only see their conversations, while the admin can see all the conversations.
Can an admin receive a conversation?
The admin can receive a conversation when they add themselves as an agent when needed.
How many conversations can an agent receive at the same time?
The admin determines the maximum number of conversations that agents can receive. This upper limit can be a maximum of 50.
In what order are conversations assigned between agents? Are conversations balanced among agents?
Conversations are distributed among agents who are online at the time. This distribution varies depending on the density and performance of the delegates. Here are the three main steps:
- Is there an online agent in the department, if any;
- Is the online agent's number of conversations full;
- After they are checked, the number of conversations received daily by agents is checked, and the person with the least number of conversations is assigned the speech.
What information can we learn about visitors?
You can see which app users are connecting to live support. If a visitor is connected from WhatsApp, the phone number will appear automatically in this panel.
Refer to See the Incoming Conversations in the Agent Panel for further details.
The other action you can take is to enter key values, such as first and last names, in conversations in the agent panel information pane. This key value will then be released in conversations and reports from the same visitor.
Is there a character limit on messages?
There is no character limit for both the customer and the delegate in the conversations.
Is there a blacklist for visitors?
There is currently no such application in MindBehind.