Find quick answers to common questions about Insight Agent in Insider One AI, and what to try when an answer doesn't look right. If you're new to Insight Agent, see Get Started with Insight Agent first.
Do I need to set anything up first?
No. If your Insider One account is collecting data, Insight Agent can already answer questions about it. No configuration step is needed.
Which languages does Insight Agent support?
Insight Agent replies in the language you write in, though it performs best in English. If a question in your own language is misunderstood, ask it in English before rephrasing.
Where do I find Insight Agent?
Insight Agent lives in the Insider One AI chat. Open it from any page in the InOne panel with the Insider One AI button at the right edge of the screen.
Does Insight Agent support more than one panel's data?
Not yet. Insight Agent answers questions about the panel you're working in.
Can I export or download an answer?
Exporting a chat answer is currently unavailable. You can copy the response to your clipboard to use the data elsewhere.
Can I share a dashboard with a colleague?
Not yet. Custom Dashboards are personal, and each user has their own set.
How many dashboards can I have?
You can create up to five dashboards, and each dashboard holds up to 16 widgets.
How far back can I ask questions to Insight Agent?
It depends on what you're asking about. Campaign and channel analytics go back two years. Insights built from your user data, such as audience counts, reachability, profiling, and attributes, go back 90 days.
I changed the date range, and one of my numbers didn't change.
This is expected for insights built from your user data: audience counts, reachability, profiling, and attribute breakdowns. These insights keep the period set when you first asked the question. Your campaign and channel widgets re-run against the new range.
I asked the same question twice and got different answers.
Check the date range in the footer of each result first. The most common cause is that the two answers cover different periods.
If the periods match and the numbers don't, click Not helpful, select Data doesn't look right, and include both numbers in the comment. That's exactly the report the Insider One team needs.
What to try when nothing here matches
Refresh the page. A refresh resolves most transient issues.
Ask the question again. Answers are calculated fresh each time, so a retry is a real second attempt.
Narrow the question. A shorter date range or a single channel often succeeds where a broad question times out.
Report it. Click Not helpful and describe what you asked and what happened. If you have a number you believe is correct, include it. A concrete comparison is the most useful thing you can report.
For more information on asking questions and building dashboards, see How Insight Agent Helps.