Contacts Management

  • Updated on Oct 28, 2025
  • Published on May 28, 2021
  • 1 minute(s) read
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Contact Lists Are Being Replaced by Static Segments

We have transitioned from Contact Lists to Static Segments to provide a more unified, powerful, and future-proof segmentation experience.


Migration Details

We will automatically migrate your existing Contact Lists into Static Segments:

  • Existing lists will be labeled in the Static Segments page.

  • Contact List actions (e.g., Add Manually, Upload) will be disabled.

  • Contact List UI elements (like the segment box) will be removed.

  • You will receive both a banner notification and an email once Contact Lists are fully deprecated.

Frequently Asked Questions

Q: What happens to my old Contact Lists?
A: They will be automatically converted to Static Segments and labeled. No action is required unless we notify you otherwise.

Q: Can I still segment users like I did with Contact Lists?
A: Yes. You can now upload users as a Static Segment or create new ones using filters from the User Profiles page.

Q: Will this affect my existing campaigns or journeys?
A: Not immediately. However, we recommend switching to Static Segments for long-term stability.