The Support Agent is designed to understand your content. From pre-sale to post-sale, the Support Agent helps your team deflect repetitive queries and automate follow-up actions, such as returns or account changes, minimizing the need for live agents while delivering fast, consistent resolutions that feel on-brand.
Here are some of the use cases you can benefit from:
Multilingual Support with Local Context
Delivers multilingual support that understands local context, tone, and regional terminology, enabling fast, accurate assistance for a global customer base without added operational complexity.
How does it work?
Detects language instantly via message.
Matches tone and local terminology.
Responds fluently using internal policies and content.
What does it solve?
Eliminates language barriers and ensures consistent communication.
Reduces response times with always-on automated support.
Delivers accurate product info and guidance across regions.
Automated Request Handling
Delivers accurate, real-time responses by integrating your existing knowledge base and website content automatically. Ensures consistent support quality while reducing ticket volume and operational costs across all channels.
How does it work?
Connects to your internal FAQs, docs, or crawls your site.
Configure the brand voice to ensure alignment with tone, accuracy, and regular updates.
Deploy the Bot with zero coding needed.
What does it solve?
Outdated or inconsistent responses.
High dependency on the support team for FAQs.
Robotic, impersonal chat experience.
Secure, Routine Service Handling
Provides instant, secure support for everyday needs, such as card activation, balance checks, account setup, and lost card reporting directly within the chat.Reduces pressure on support teams by resolving routine requests 24/7, while escalating sensitive issues when needed.
How does it work?
Understands request context from chat.
Connects with backend systems.
Operates in secure, authenticated chat environments.
Escalates complex or flagged cases to live agents seamlessly.
What does it solve?
Deflects repetitive service requests like lost cards or balance checks.
Improves availability with 24/7 automated assistance.
Reduces wait times for time-sensitive actions.
Automate Support Across Messaging Channels
Delivers instant, self-service support for account-related queries like billing, usage, plan changes, and service issues directly in messaging channels users already rely on.
How does it work?
Understands service-related queries.
Connects to backend systems to retrieve real-time account data.
Guides users through troubleshooting, usage checks, or upgrades.
Works across web and messaging platforms, available 24/7.
Key advantages
Reduces live agent load from high-volume requests.
Delivers instant answers.
Increases service efficiency and customer satisfaction.
Automate Support with Instant, Always-On Answers
Delivers fast, accurate responses to guest or customer questions about services, policies, or offerings using data pulled directly from your live website or help center. Available across chat and messaging apps, it resolves most queries without human intervention.
How does it work?
Understands common service-related prompts (e.g., check-in, facilities, offers).
Pulls answers from the website or the FAQ knowledge base.
Operates 24/7 across web and messaging platforms.
Escalates to live agents only when needed (e.g., special cases or edge scenarios).
Key advantages
Reduces front desk workload by deflecting routine questions.
Improves response consistency across all channels.
Enhances experience with fast, reliable answers.