The Insider One Live mobile app is a native iOS application that enables MindBehind Live users to manage live conversations directly from their iPhone. Agents can receive assigned conversations, respond to customers, and continue conversations handed over from AI agents while away from their desktop.
The app is generally available on the Apple App Store for all MindBehind Live customers and does not require a separate package or add-on.
Availability & access
Category | Details |
|---|---|
Platform | iOS (Apple App Store) |
Android | Soon |
Who can use it | All MindBehind Live customers |
Requirement | Active MindBehind Live account and agent credentials |
App Store link |
Key features
Push notifications
Stay informed with push notifications for incoming and assigned conversations.
Notification types are:
New Conversation Assignment
New Message in Assigned Conversation
Agent Timeout Reminder
Agent Timeout
Conversation End
Real-time monitoring
Real-time monitoring for supervisors so that they can keep track of team performance.
Respond on the go
Read and reply to live conversations from anywhere using your mobile device.
Conversation history & context
View previous messages and customer context directly within the app.
Conversation search
Search and view previous chatbot and live conversations within the app. 
Performance review
Agents can review their daily performance directly within the app.
Access the Insider One Live App
Go to the Apple App Store.
Search for Insider One Live in the Apple App Store, or use the direct App Store link above.
Log in with your MindBehind Live agent credentials.
Enable push notifications when prompted.