Action
A predefined function triggered by the agent to collect data, route a user, or call an external API.
Agent Identity
The defined persona and self-description of the agent influence its communication tone and behavior.
Agent One
The module within the InOne platform is used for creating and managing the agents.
Azure OpenAI Service
Microsoft's fully managed platform through which GPT-4.1 is accessed securely, with no data retention and full enterprise-grade compliance.
Communication Style
The tone and formality of the agent’s responses (e.g., Friendly, Formal, Direct).
Concurrent Conversation Handling
The number of simultaneous user sessions an agent can manage.
CSS Selectors to Exclude
HTML elements to ignore when crawling a web page for KB content.
CSS Selectors to Wait to Load
HTML elements that the crawler waits for before extracting page content.
Custom Instructions
Optional configuration to guide how the agent handles edge cases or brand-specific communication rules.
Data Minimization
Sending only essential information to the LLM, as required by GDPR.
Draft Version
A working version of the agent is used for testing updates without affecting the live deployment.
Error (KB Status)
Indicates that a Knowledge Base failed to crawl and cannot be linked to an agent.
Exclude URLs
URL patterns the crawler should skip while creating the Knowledge Base.
Include URLs
URL patterns explicitly allowed for crawling in the Knowledge Base.
GDPR Compliance
Adherence to data privacy regulations ensures that user data is handled securely and lawfully.
KB Crawling Source
A specific URL or group of URLs used to populate a Knowledge Base through crawling.
Live Version
The currently active version of the Agent serves end users.
LLM (Large Language Model)
A language model capable of understanding and generating human-like text, used by the agent.
Message Length
The preferred level of detail in the agent’s responses (Concise, Standard, Detailed).
Mobile Widget
A native channel for deploying Support Agents on mobile applications.
OpenAI GPT-4.1
The large language model (LLM) used by the Agents, accessed via Azure OpenAI Service for secure processing.
Personality
The overall configuration that defines how the agent sounds, behaves, and interacts.
Processing (KB Status)
Indicates that the Knowledge Base is currently being crawled and is not yet active.
Proximity
The crawl depth level (link hierarchy) that determines how far the crawler follows internal links from the main URL.
Restore Live Version
The action that reverts all draft changes and reloads the last published version of the agent.
Save as Draft
The action to save the current configuration changes without publishing them live.
Source
The individual content input (usually a crawling URL) is used in generating a Knowledge Base.
Support Agent
An AI-powered assistant designed to automate and streamline customer support across messaging channels.
Test Preview Screen / Test AI Agent Panel
An interface allowing users to test the agent’s draft behavior and inspect source usage and triggered actions.
Web Crawling
The process of scanning website content to populate the Knowledge Base.
Web Widget
A channel for embedding the Support Agent on web pages for direct user interaction.