Channels refer to systems in which the company will integrate the live chat environment. For example, if you want to add a live call option to your website, you can select Web Messenger. Alternatively, if you want to add a conversation channel, you can select WhatsApp.
To add channels to your company on MindBehind Live,
- Go to the Company Management page of your company and click the Channels tab.
- To add a channel, click the Add Channel button.
- Select the relevant channel on the display.
- The addition criteria for each channel may be different.
- Actions include the Get Management Token, which is required for API and management for the relevant channel.
- You can click the Update button to adjust the channel settings.
- To delete the channel, click the Delete button.
- When you edit channel settings, the screen you will see varies by channel. You can see some examples for different channels below:
For example, in Web Messenger:
The display has three tabs: Design, Settings, and Getting Started.
- The Design tab contains the channel's visuals, dimensions, and position settings.
- The Settings tab contains basic settings for account name, logo, authentication methods and codes, customer experience voting, end conversation, and security.
- On the Getting Started tab, the corresponding channel script information and preview button are available.
For WhatsApp, a page to upload a profile photo will appear.