---
title: "Email Segments"
slug: "email-segments"
description: "Covers Email Segments in Insider One, including creating and managing audience segments, filtering subscribers, using segmentation criteria, and targeting email campaigns."
tags: ["email segment", "email campaign segments", "recipient segments"]
updated: 2026-09-25T15:41:15Z
published: 2026-09-25T15:41:29Z
canonical: "academy.insiderone.com/email-segments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Segments

Email Segmentation divides your customers into smaller groups based on predetermined criteria to send personalized emails accordingly.

The video below briefly explains how to segment your audience. [Segment Your Audience](https://player.vimeo.com/video/1172833011?badge=0&autopause=0&player_id=0&app_id=58479)

> [!NOTE]
> If this video does not load in your region, you can watch it on our [YouTube Channel](https://youtu.be/u4ZKLzpj5OY).

## Available Email Segments

The available segments on which you can divide your customer lists are:

- [Predefined segments](https://academy.insiderone.com/docs/predefined-segments-overview)
- [Standard segments](https://academy.insiderone.com/docs/standard-segments)
- [Predictive segments](https://academy.insiderone.com/docs/audience-predictive-segments)
- [RFM segments](https://academy.insiderone.com/docs/rfm-segments)
- [Saved segments](https://academy.insiderone.com/docs/saved-segments)

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/Screenshot%20at%20Jan%2008%2012-46-37.png)

### Email Events

Email events create segments based on the email clicks, opens, or subscription rate.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/Screen%20Shot%202022-02-28%20at%2016.31.31.png)

#### Email Open

This event indicates that an email campaign has been opened.

- **Variation ID**: Variation ID of the email campaign that is opened
- **Source**: Source of the email, either Email or Journey

#### Email Unsubscribe

This event indicates an unsubscribe from all email campaigns.

- **Variation ID**: Variation ID of the email campaign that users unsubscribe from
- **Source**: Source of the email, either Email or Journey

#### Email Group Unsubscribe

This event indicates an unsubscribe from an email campaign group.

- **Variation ID**: Variation ID of the email campaign that users unsubscribe from
- **Source**: Source of the email, either Email or Journey

#### Email Click

This event indicates a click on an email campaign.

- **Variation ID**: Variation ID of the email campaign that users clicked on
- **Source**: Source of the email, either Email or Journey
- **URL**: URL that is clicked on in the campaign

#### Email Delivered

This event indicates the delivery of an email campaign.

- **Variation ID**: Variation ID of the email campaign that users receive
- **Source**: Source of the email, either Email or Journey

#### Email Bounce

- **Variation ID**: Variation ID of the email campaign sent to users, but bounced.
- **Source**: Source of the email, either Email or Journey
- **Reason**: Reason for email bounce
- **Type**: Type of email bounce (hard, soft)

#### Email Spam Report

- **Source**: Source of the email, either Email or Journey

## Related

- [Email Engagement](/email-engagement.md)
- [Adding Advanced Filters to Email Contacts](/adding-advanced-filters-to-email-contacts.md)
- [FAQ about Email Deliverability](/faq-about-email-deliverability.md)