---
title: "WhatsApp Integration for Journeys"
slug: "whatsapp-integration-for-journeys"
description: "This article lists the requirements to use WhatsApp as a channel in your journeys."
tags: ["architect channel", "architect integration", "architect whatsapp", "integrate architect whatsapp", "journey whatsapp"]
updated: 2026-01-21T16:45:17Z
published: 2026-01-21T16:45:17Z
canonical: "academy.insiderone.com/whatsapp-integration-for-journeys"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Integration for Journeys

Your title goes hereBefore starting the integration, you can read about [WhatsApp in Architect](https://academy.useinsider.com/docs/what-is-whatsapp).

Before starting to use WhatsApp as a channel in your journeys:

- You must pass users' **phone numbers**, **GDPR** **opt-in**, and **WhatsApp** **opt-in** information to Insider. Otherwise, users cannot be matched with the user ID initially assigned by Insider. For further details, refer to [WhatsApp Integration](https://academy.useinsider.com/docs/whatsapp-opt-in-integration).
- You need your WhatsApp business account and a pre-approved message template, as listed in [Getting Started with WhatsApp](https://academy.useinsider.com/docs/getting-started-with-whatsapp-business-api).

> If your company obtains your users' consent in compliance with the **local regulations**, pass the GDPR opt-in field to Insider. If you want to **stop** collecting and processing the data of an identified user, the GDPR opt-in field should have the *false* value. Insider cannot be held liable if these obligations are not fulfilled and reserves the right to seek compensation from your company.

Your title goes hereIf you are already using Insider's WhatsApp product, you do not need to make any additional integration to use WhatsApp in your journeys.

## Capabilities and integrations

See the table below for the capabilities that would require additional integrations:

| Requirement | Basic WhatsApp | Dynamic custom content | Cross-Channel (App & Web) | Omni-Channel Segmentation (App & Web & CRM) | Unification |
| --- | --- | --- | --- | --- | --- |
| [Insider Tag](https://academy.useinsider.com/docs/integration-guides-web-insider-tag-integration) | Yes | Yes | Yes | Yes | Yes |
| [Mobile SDK](https://academy.useinsider.com/docs/developer-guide-mobile-app) | No | No | Yes | Yes | Yes |
| [Web SDK](https://academy.insiderone.com/docs/insider-web-sdk-integration-guide) | No | Yes | Yes | Yes | Yes |
| [Upsert User Data API](https://academy.useinsider.com/docs/api-reference-upsert-user-data) | Conditional | Conditional | No | Yes | Conditional |
| *Note: Conditional status is attributed as an alternative data ingestion method according to your needs and applications.* |

## Frequently asked questions

**Q:** What type of dynamic content can I use in the message? **A:** You can use default and custom attributes and event parameters, coupon codes, and recommendations.

## Related

- [Architect Channel: Use WhatsApp](/architect-channel-use-whatsapp.md)
- [Architect Channel: WhatsApp Analytics](/architect-whatsapp-channel-analytics.md)
- [FAQ about WhatsApp](/faq-about-whatsapp.md)