---
title: "US State-Level Silent Hours"
slug: "us-state-level-silent-hours"
description: "Covers US State-Level Silent Hours in Insider One, including federal and state rules, sender setup, quiet-hour windows, holidays, and limitations."
status: "new"
updated: 2026-09-21T13:53:28Z
published: 2026-09-21T13:53:28Z
canonical: "academy.insiderone.com/us-state-level-silent-hours"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# US State-Level Silent Hours

US State-Level Silent Hours is a per-sender setting in **InOne** > **SMS > Settings > Sender Preferences > Silent Hours**. When enabled, it automatically applies the correct US federal and state-level quiet-hour rules to every promotional SMS sent to a US recipient, based on the recipient's resolved location, without requiring manual Silent Hours configuration.

## How do US State-Level Silent Hours apply?

- Applies the federal TCPA baseline to any US state without a specific rule.
- Applies a stricter, state-specific quiet-hour window for the states listed in the reference table below, including day-of-week variations (for example, Texas) and full Sunday sending bans in several states.
- Resolves each recipient's state from their Insider One user attributes first. If no attribute is available, it falls back to the area code of the recipient's phone number.
- Applies to promotional sends only. Transactional messages, opt-in/opt-out confirmations, and STOP/HELP/START compliance keyword responses are always sent, regardless of this setting.

## Who can use US State-Level Silent Hours?

- US-focused brands and retailers sending promotional SMS to US subscribers.
- Enterprise marketers managing multi-state US SMS lists with zero tolerance for compliance violations.
- Teams onboarding to the US market.

## Enable US State-Level Silent Hours

1. Navigate to **InOne > SMS > Settings**.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-GUTU30FM.png)
2. Choose the sender you want to configure from the sender list. Click its **Sender Preferences**.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-RXHB4ZAC.png)
3. On the Sender Preferences page, open the **Silent Hours** tab. Confirm that Silent Hours is enabled for this sender.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-4JE5R21D.png)
4. US State-Level Silent Hours is off by default. Select **Enable US State-Level Silent Hours** below the Silent Hours start and end time fields.
5. Click **Save**. The change applies from the next send onward for this sender only.

> [!WARNING]
> US State-Level Silent Hours sets a compliance floor, not a ceiling. If you already have a manually configured Silent Hours window that is more restrictive than a given state's rule, your manual window still applies for that send.

## US state-level silent hour windows

The following table lists the quiet-hour windows for states with a specific rule. States not listed here follow the federal TCPA baseline in the **All other US states** row.

| State | Weekday | Saturday | Sunday |
| --- | --- | --- | --- |
| Alabama (AL) | 8:00 am–8:00 pm | 8:00 am–8:00 pm | No sending |
| Alaska (AK) | 8:00 am–9:00 pm | 8:00 am–9:00 pm | 8:00 am–9:00 pm |
| Connecticut (CT) | 9:00 am–8:00 pm | 9:00 am–8:00 pm | 9:00 am–8:00 pm |
| Florida (FL) | 8:00 am–8:00 pm | 8:00 am–8:00 pm | No sending |
| Illinois (IL) | 9:00 am–9:00 pm | 9:00 am–9:00 pm | No sending |
| Kentucky (KY) | 10:00 am–9:00 pm | 10:00 am–9:00 pm | 10:00 am–9:00 pm |
| Louisiana (LA) | 8:00 am–8:00 pm | 8:00 am–8:00 pm | No sending |
| Maryland (MD) | 8:00 am–9:00 pm | 8:00 am–9:00 pm | 8:00 am–9:00 pm |
| Massachusetts (MA) | 8:00 am–8:00 pm | 8:00 am–8:00 pm | 8:00 am–8:00 pm |
| Michigan (MI) | 9:00 am–9:00 pm | 9:00 am–9:00 pm | 9:00 am–9:00 pm |
| Minnesota (MN) | 9:00 am–9:00 pm | 9:00 am–9:00 pm | 9:00 am–9:00 pm |
| Mississippi (MS) | 8:00 am–8:00 pm | 8:00 am–8:00 pm | No sending |
| Nebraska (NE) | 8:00 am–9:00 pm | 8:00 am–9:00 pm | 1:00 pm–9:00 pm |
| Nevada (NV) | 9:00 am–8:00 pm | 9:00 am–8:00 pm | 9:00 am–8:00 pm |
| New Jersey (NJ) | 8:00 am–9:00 pm | 8:00 am–9:00 pm | 8:00 am–9:00 pm |
| New Mexico (NM) | 9:00 am–9:00 pm | 9:00 am–9:00 pm | 9:00 am–9:00 pm |
| Oklahoma (OK) | 8:00 am–8:00 pm | 8:00 am–8:00 pm | 8:00 am–8:00 pm |
| Oregon (OR) | 8:00 am–8:00 pm | 8:00 am–8:00 pm | 8:00 am–8:00 pm |
| Pennsylvania (PA) | 9:00 am–9:00 pm | 8:00 am–12:00 pm | 8:00 am–9:00 pm |
| Rhode Island (RI) | 9:00 am–6:00 pm | 10:00 am–5:00 pm | No sending |
| South Dakota (SD) | 9:00 am–9:00 pm | 9:00 am–9:00 pm | No sending |
| Texas (TX) | 9:00 am–9:00 pm | 9:00 am–9:00 pm | 12:00 pm–9:00 pm |
| Utah (UT) | 8:00 am–9:00 pm | 8:00 am–9:00 pm | No sending |
| Washington (WA) | 8:00 am–8:00 pm | 8:00 am–8:00 pm | 8:00 am–8:00 pm |
| Wyoming (WY) | 8:00 am–8:00 pm | 8:00 am–8:00 pm | 8:00 am–8:00 pm |
| All other US states | 8:00 am–9:00 pm | 8:00 am–9:00 pm | 8:00 am–9:00 pm |

## US state-level public holidays reference

In addition to their weekly quiet-hour windows, the states below also block sending on specific observed public holidays, either for the full day or during a narrower window.

| Holiday | Date | Alabama | Louisiana | Nebraska | Pennsylvania | Rhode Island | Utah |
| --- | --- | --- | --- | --- | --- | --- | --- |
| New Year's Day | Jan 1 | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| MLK Day | 3rd Mon in Jan | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| Mardi Gras Day | Varies (Feb/Mar) | Full-day ban | Full-day ban | — | — | — | — |
| Presidents Day | 3rd Mon in Feb | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| Good Friday | Varies (Mar/Apr) | Full-day ban | Full-day ban | — | — | — | — |
| Confederate Memorial Day | Last Mon in Apr | Full-day ban | — | — | — | — | — |
| Rhode Island Independence Day | May 4 | — | — | — | — | Full-day ban | — |
| Memorial Day | Last Mon in May | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| Jefferson Davis Day | 1st Mon in Jun | Full-day ban | — | — | — | — | — |
| Flag Day | Jun 14 | Full-day ban | — | — | — | — | — |
| Juneteenth | Jun 19 | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | — | Full-day ban |
| Independence Day | Jul 4 | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| Pioneer Day | Jul 24 | — | — | — | — | — | Full-day ban |
| Labor Day | 1st Mon in Sep | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| Columbus Day | 2nd Mon in Oct | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| Election Day | 2nd Tue in Nov | — | — | — | — | — | Full-day ban |
| All Saints' Day | Nov 1 | Full-day ban | — | — | — | — | — |
| Veterans Day | Nov 11 | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| Thanksgiving | 4th Thu in Nov | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| Acadian Day | 4th Fri in Nov | — | Full-day ban | — | — | — | — |
| Christmas Eve | Dec 24 | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | — | Full-day ban | Full-day ban |
| Christmas Day | Dec 25 | Full-day ban | Full-day ban | 1:00 pm–9:00 pm | Full-day ban | Full-day ban | Full-day ban |
| New Year's Eve | Dec 31 | Full-day ban | Full-day ban | — | — | — | — |

## Limitations

- Applies to US recipients only. Non-US numbers continue to follow manually configured Silent Hours.
- Does not apply to RCS campaigns.