---
title: "Resolve the No Search Result Case"
slug: "resolve-the-no-search-result-case"
description: "This guide covers troubleshooting steps for no search result cases."
updated: 2025-07-21T10:28:07Z
published: 2025-07-21T10:28:07Z
canonical: "academy.insiderone.com/resolve-the-no-search-result-case"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve the No Search Result Case

If specific search terms return no results in [Eureka](/v1/docs/eureka-overview), follow these steps to improve coverage and relevance:

## 1. Check Product Catalog

Ensure that the product exists in the [Product Catalog](https://academy.useinsider.com/docs/product-catalog-management-panel-2). Then, visit the [Product Attribute Settings](https://academy.useinsider.com/docs/product-attribute-settings-1#eureka-settings) and verify that the relevant product attributes (e.g., product name, color, style) have the "Searchable" toggle enabled. This ensures those attributes are indexed and considered during search queries. For example, if “white” or “crop” isn’t returning results, check if these values are indexed for search.

## 2. Check Global Filter

Review the [Global Filter](/docs/eureka-global-filtering) settings. Rules applied here may unintentionally filter out results across multiple queries.

## 3. Check Merchandising Rules

Go to the [Merchandising Rules](https://academy.useinsider.com/docs/merchandising-rules) section. Ensure that there are no “hide” actions applied to the keyword or its category that could exclude relevant products.

## 4. Check Synonym Definitions

Ensure that common variations or alternative terms are defined as [synonyms](https://academy.useinsider.com/docs/eureka-synonyms) in the system. For example, add "hoodie" as a synonym for "sweatshirt" so users can find the intended product regardless of term variation.

## 5. Check URL Redirections (Optional)

While [URL redirections](https://academy.useinsider.com/docs/eureka-url-redirects) do not impact search results, confirm if a redirect exists for branded or generic terms. Ensure it points to a relevant landing or product page.