---
title: "Web Push Notifications Not Received"
slug: "receiving-no-web-push-notifications"
description: "This guide covers troubleshooting steps on operational system and browser levels for issues with receiving web push notifications."
tags: ["chrome notification settings", "ios notification settings", "receiving no web push", "web push troubleshooting", "windows notification settings"]
updated: 2026-03-04T07:13:55Z
published: 2026-03-04T07:13:55Z
canonical: "academy.insiderone.com/receiving-no-web-push-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Web Push Notifications Not Received

You might not be receiving [Web Push notifications](/docs/types-of-web-push-notifications) due to several reasons:

- You might not have enabled opt-in settings.
- You might not have allowed notifications on your browser.
- You might not have allowed notifications on your system.

To receive Web Push notifications, the operating system and browser must have permission enabled. If you cannot see any Web Push notifications, at a basic level, check whether the permissions on your operating system and browsers are open.

## Operational System Level

### Windows

1. Check the **Notifications & Action** section under Settings and ensure you allow “Get notifications from apps and other senders” on the operating system level.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/wp1(2).png)
2. Check the **Notifications & Action** section and ensure you enable browser notifications on the operating system level.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/wp2(3).png)

### macOS

Navigate to **System Settings** > **Notifications**. Select your browser and enable "Allow Notifications."

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1734504924348.png)

## Browser Level

1. Ensure you allow the opt-in screen under **Chrome** Settings > **Security and Privacy > Site Settings** > **Notifications**. If this is disabled, you won’t see the opt-in permission screen.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1717008100385.png)
2. Under **Chrome** Settings > **Security and Privacy** > **Site Settings,** ensure you allow notifications for that particular website.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1717008202947.png)

We highly recommend checking these points if you are unable to receive Web Push notifications. If you are still having trouble receiving Web Push notifications, you can refer to the articles listed below:

- [Check Opt-In in Settings](https://academy.useinsider.com//v1/docs/checking-opt-in-in-settings)
- [Check Web Push URL](https://academy.useinsider.com//v1/docs/checking-web-push-url)
- [Channel Frequency Capping](https://academy.useinsider.com//v1/docs/channel-frequency-capping-settings)
- [Debug Service Worker](https://academy.useinsider.com//v1/docs/debugging-service-worker)
- [Check User Permission](https://academy.useinsider.com//v1/docs/checking-web-push-user-permission)
- [Get Web Push token](https://academy.useinsider.com//v1/docs/getting-web-push-token)