---
title: "Predefined Segments: Channel Interactions"
slug: "predefined-segments-channel-interactions"
description: "The Channel Interactions segment targets users by campaign or journey engagement across Web Push, Email, SMS, WhatsApp, App Push, and InApp channels."
tags: ["channel integrations segment", "channel interactions", "predefined segments"]
updated: 2026-09-15T13:01:14Z
published: 2026-09-15T13:01:14Z
canonical: "academy.insiderone.com/predefined-segments-channel-interactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Predefined Segments: Channel Interactions

The Channel Interactions segment targets users who have interacted with a specific channel a defined number of times within a selected time frame. Channel interactions include actions such as viewing or clicking campaigns or journeys. You can also segment users based on interactions with specific campaigns.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1731683044072.png)

## Requirements

To use the Channel Interactions segment:

- Ensure the relevant channels are subscribed to and activated.
- Run at least one campaign through each intended channel.

## Advanced Filtering Options

### Web Push and OnSite

[Web Push](https://academy.insiderone.com/docs/web-push-overview) and OnSite actions' [event](/v1/docs/default-events) parameters are considered only if the channel exists within a specific journey. You can filter by journey name and channel element name.

**Example**: Target users who clicked the X Web Push campaign in the Y journey.

### App Push, SMS, Email, WhatsApp, and InApp

[App Push](/v1/docs/app-push), [SMS](/v1/docs/sms-overview), [Email](/v1/docs/email-channel), [WhatsApp](/v1/docs/whatsapp-overview), and [InApp](/v1/docs/enhanced-mobile-app-templates) interactions' [event](/v1/docs/default-events) parameters include both the [Architect Email](/v1/docs/architect-email) and the [Email](/v1/docs/email-channel) products. You can select the product first, then choose the journey and campaign you want to use, or select the campaign and variant you prefer.

**Example**: Target users who clicked a link in the Z Email campaign within the Y journey, or users who opened the X variant of the Y Email campaign:

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1681895417100.png)

#### Inactivity Filtering

Filter users who haven’t interacted with campaigns within a period of time.

**Example**: Target users who haven’t interacted with any Web Push campaign in the last 30 days:

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1724414776606.png)

#### App Push Action Buttons

Segment users based on clicks on specific App Push action buttons.

**Example**: Filter by campaign type (Single), campaign name, and action button:

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1742402412874.png)