---
title: "Post-Visit Feedback Survey with NPS"
slug: "post-visit-feedback-survey-with-nps"
description: "Explains configuring an in-app post-visit NPS survey via App Survey, covering question types, event triggers, Excel export, and SDK requirements list."
updated: 2026-08-12T09:46:04Z
published: 2026-08-12T09:46:04Z
canonical: "academy.insiderone.com/post-visit-feedback-survey-with-nps"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Post-Visit Feedback Survey with NPS

After the meal, you can ask for a rating and collect an NPS score plus an optional comment.

Insider One’s App Survey product supports an NPS question type where users rate **0–10** using a linear scale or emoji template, alongside **Short Answer**, **Single Choice**, **Multiple Choice**, **Linear Scale**, **Dropdown**, and a **Thank You** page (which can carry a coupon). **Multiple question** types can be combined in one campaign, and NPS scores and comments export to Excel with user identifiers. The survey is shown in-app and can be triggered by events, which is how a "post-meal" prompt would be wired.

**Requirements**

- The Insider SDK
- The relevant events integrated for the survey to show on the intended trigger

**Make your use case advanced**

You can use different mobile products and merge lifecycle-based experiences into one mobile journey:

- [Start with a live order-status update while the meal is prepared](/v1/docs/use-case-live-order-status)
- Follow up with a feedback request after the visit