--- title: "Zapier Action" slug: "mindbehind-zapier-action" description: "Learn how to use the Zapier Action in MindBehind to connect external apps through Zapier and trigger automated workflows from chatbot interactions." tags: ["zapier action", "how to use zapier action"] updated: 2026-03-12T10:40:40Z published: 2026-03-12T10:40:40Z canonical: "academy.insiderone.com/mindbehind-zapier-action" --- > ## Documentation Index > Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt > Use this file to discover all available pages before exploring further. # Zapier Action The Zapier Action is used to integrate MindBehind with other online platforms, thanks to Zapier's wide market. This action sends the current assistant state to Zapier for any further custom actions you want to do with that state. A simple scenario stores all user messages inside a Google Sheet. Zapier Action is used to fire a **Zap** on the Zapier side and to send the following parameters in the body of the message: - **params**: The current state params. - **lastIntent**: The last intent the AI predicts for the user input. - **message**: The last user message sent to the bot. The flow will continue using the Zapier Action connection. To use the Zapier Action, 1. Go to [Zapier](https://zapier.com/), log in with your credentials, and click the **Create Zap** button.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/zapier.png)2. Type MindBehind and select it.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-fwnl3x5p.jpg) 3. Log in to MindBehind with your MindBehind credentials and click the **Continue** button.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-870gxyvd.jpg) 4. Select one of the companies in which you want to use **Zapier integration**.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-6dpustsb.jpg) 5. Enter a name for your **Zap** and click the **Continue** button.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-j14b8gn6.jpg) You may see the "Example of a Success Conversation ID" field during the trigger setup process. You should follow these steps: 1. Go to your [MindBehind panel](http://app.mindbehind.com). 2. Select your assistant and go to your assistant map. 3. Click the **Preview** tab, which is located in the left corner. 4. Start the conversation. 5. You can find the **conversation ID** under the message bubble. 6. Copy and paste this **conversation ID** as "Example of a Success Conversation ID." 6. Click the **Test & Find** **Data** button and click the **Continue** button.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-s3mjhn63.jpg) 7. Choose the **Google Sheets** application.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-p3wq4bn4.jpg) 8. Choose the action event and click the **Continue** button. Select **Create Spreadsheet Row** because you will add each message to a new row.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-ihlb6yr4.jpg) 9. Select the **Google Sheets Account** and click the **Continue** button. 10. Set **Google Account** information. In the **Row**, select the **Message** option in the **Custom** tab since you should add user messages received by the assistant to the spreadsheet.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-taosw3fs.jpg) 11. Select **Message** in the next field as well. Then, click the **Continue** button. Test your **Zap** and turn it on. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/zapier2.png) 12. Go to your [MindBehind](https://app.mindbehind.com/) panel and create a simple assistant that uses a **Zapier action**. 13. When you click on the **Zapier Action**, you will see the menu on the right side. Click the **Refresh** button to ensure MindBehind fetches the last **Zaps** from Zapier.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-0ydnvrlt.jpg) 14. Choose your **Zap**, click the **Save** button at the top, and then click the **Preview** tab to test your **Zap**.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/how-to-use-zapier-action-image-x4bunis9.jpg) ## Example Flow You can see a preview example flow below: 1. Write a sample email address and choose **Selection A**. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/zapiertest.png) 2. After receiving the “ask a question” response, type the “I wanna edit my order” message. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/zapiertest2.png) 3. When you check your Google Sheet, you will see the users' messages. > A successful conversation's conversation ID can be found on the conversation analysis page. > One Zap can be only used in one Zapier Module. Defining a delay for this action will delay the call to the Zap endpoint, concluding delays in the upcoming messages after the Zapier action.