---
title: "MindBehind Flow: Configure GDPR-Based CSAT Voting Display"
slug: "mindbehind-flow-configure-gdpr-based-csat-voting-display"
description: "Display CSAT voting only for users who have given GDPR consent and completed a chatbot conversation in MindBehind."
tags: ["mindbehind "]
updated: 2026-04-12T15:16:04Z
published: 2026-04-12T15:16:04Z
canonical: "academy.insiderone.com/mindbehind-flow-configure-gdpr-based-csat-voting-display"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MindBehind Flow: Configure GDPR-Based CSAT Voting Display

This feature ensures that only users who have explicitly given GDPR consent and experienced the chatbot conversation are eligible to participate in Customer Satisfaction (CSAT) voting. By filtering out non-consenting users, CSAT results become more accurate, reliable, and compliant with regulations.

This feature applies to all channels where CSAT voting is supported, including:

- [WhatsApp](/v1/docs/voting-for-whatsapp)
- [Web Messenger](/v1/docs/mindbehind-integrate-web-messenger)
- Any future channels that support voting

## Prerequisites

To activate GDPR-based CSAT logic, GDPR consent must be collected at the beginning of the chatbot flow. You can obtain consent using one of the following methods:

1. **Button Action:** Set the button’s action value to “**1**” or “**true**” when clicked.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-P8UN6XUA.png)
2. [**Selection**](https://academy.useinsider.com/docs/mindbehind-selection-action)**/**[**Input Module**](https://academy.useinsider.com/docs/input-action)**:** Set the Input Action Placeholder to “**gdpr”**.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-AM7A3N2Z.png)

When the user clicks the **Consent** button, the gdpr parameter is populated with “1” or “true”.

To enable this feature, check the box labeled “Exclude the users without GDPR consent from rating conversation satisfaction” when launching an assistant. This allows the restriction that filters CSAT voting based on GDPR consent.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-IKAPSX2R.png)

## Behaviour and Conditions

The table below explains how the CSAT voting behavior changes based on the feature status and the user's GDPR consent.

| Feature Status | gdpr Parameter Value | Will the CSAT vote be shown? |
| --- | --- | --- |
| Enabled | 1 or true | Yes |
| Enabled | Not set for value | No |
| Disabled | Any value | Yes (default behaviour) |

Enabling this feature ensures that CSAT scores reflect feedback only from users who:

- Have provided GDPR consent
- Have completed a chatbot conversation

This results in more meaningful, compliant, and actionable CSAT analytics.

## Related

- [Integrate Web Messenger](/mindbehind-integrate-web-messenger.md)
- [Voting for WhatsApp](/mindbehind-voting-for-whatsapp.md)