---
title: "Locked User Recovery"
slug: "locked-user-recovery"
tags: ["locked user", "recover locked user", "user is locked"]
updated: 2026-05-25T17:51:59Z
published: 2026-05-25T17:51:59Z
canonical: "academy.insiderone.com/locked-user-recovery"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Locked User Recovery

An InOne account is blocked after six consecutive incorrect password attempts. This is a security measure to protect against unauthorized access. A blocked user cannot log in using their password or One-Time Password (OTP) until the account is recovered.

## How the block works

Before the sixth failed attempt, the user sees a warning message indicating how many attempts remain.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-DARIM35K.png)

After the sixth failed attempt, the account is temporarily blocked for two hours.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-H4588AFZ.png)

> [!WARNING]
> The user cannot log in for two hours after the account is blocked. A password reset email is sent automatically to the user's registered email address.

## Recovery flow

The following steps apply to the locked user.

1. Check your registered email address for a password reset email from Insider One. The email may take a few minutes to arrive. Check your spam or junk folder if it does not appear in your inbox.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-I6QCFHXF.png)

1. Click **Reset Password** in the email.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-3KKN56DW.png)

1. Set a new password on the reset page.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-DOWW3JUX.png)

1. Log in to the InOne panel with your new password.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-YZXSN3IK.png)

## Consecutive lockouts

If an account is blocked three times consecutively, it is permanently blocked and cannot be reopened automatically. This is a permanent security restriction.

If this occurs, the Administrator must contact the Insider One team or [submit a support ticket](/v1/docs/create-a-support-ticket) to restore the account.

## For Administrators

If a user in your panel is locked and unable to recover their account independently, you can assist by:

- Confirming the user's registered email address so they know where to look for the reset email.
- Checking whether the account has been locked consecutively three times. If so, submit a support ticket on the user's behalf.
- Reviewing the user's account status in [User Management](/v1/docs/user-management).

## Related

- [User Management](/user-management.md)
- [Log in to Your InOne Account](/log-into-inone-account.md)