---
title: "FAQ for App Survey"
slug: "faq-app-survey"
description: "This FAQ page answers questions about app survey."
tags: ["app nps", "app short answer survey", "app survey"]
updated: 2026-10-07T19:28:45Z
published: 2026-10-07T19:28:45Z
canonical: "academy.insiderone.com/faq-app-survey"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ for App Survey

## Can I change the option count on NPS campaigns?

Since the default scale is 0-10, you can't change it.

## Is there any limit for the number of questions in [survey campaigns](https://academy.insiderone.com/docs/mobile-app-short-answer-survey)?

Yes, you can set up to 20 questions.

## Can I use multiple-choice questions in survey campaigns?

Yes, you can use multiple-choice questions as well.

## Can I use NPS and survey features on the same campaign?

No, different templates cannot be used on the same campaign at the same time.

## Can I set attributes for users based on their answers on the surveys?

Yes, you can. You can also use the existing attributes to segment them based on their answers.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/Screenshot%20at%20May%2018%2011-11-09(1).png)

## Why isn't there an ID in the exported survey results sheet?

Your account should have a selected primary identifier to understand which users respond in your app survey campaign. Otherwise this section will be empty in the report. If you do not have one, go to **Settings** > **Mobile App Settings** > **General** > **User Primary Identifier** to choose an identifier.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/Screenshot%20at%20Apr%2027%2014-43-57.png)

## How can we encourage users to respond in the surveys?

You can toggle the **Required** option on, and make this question a required one for users to submit an answer.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/Screenshot%20at%20Apr%2027%2014-50-00.png)

## Why doesn't the app survey lead report show any responses to some questions?

If the Required toggle is not on, users can skip the questions and proceed without responding.

## Is there a character limit for Short Answer responses in App Surveys?

Yes. The maximum character limit for Short Answer responses in App Surveys is **32,768 characters**. Responses that exceed this limit are **not accepted**.