---
title: "FAQ about Two-Factor Authentication (2FA)"
slug: "faq-about-two-factor-authentication-2fa"
description: "Answers FAQs about InOne two-factor authentication: disabling it, resetting as an admin or non-admin, code mismatches, backup codes, and device changes."
tags: ["2FA faq", "faq about 2FA"]
updated: 2026-07-30T11:40:10Z
published: 2026-07-30T11:40:10Z
canonical: "academy.insiderone.com/faq-about-two-factor-authentication-2fa"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ about Two-Factor Authentication (2FA)

> [!NOTE]
> Suggested reading:
> 
> [Two-Factor Authentication](/v1/docs/two-factor-authentication)

## Can I disable my personal two-factor authentication?

No, you cannot. Two-Factor Authentication is enabled by default for all users.

## I cannot see the User Management section in the InOne panel. How can I reset my two-factor authentication setup?

The Administrator role is required to perform the reset via Insider One's InOne panel. You can contact your admin to perform this action.

## As the Administrator, how can I reset my two-factor authentication setup?

If you are the account administrator, you can reset your two-factor authentication setup by [creating a support ticket](/v1/docs/create-a-support-ticket).

## Why is the code generated by my authenticator app not accepted on the login screen?

Please ensure that the time on the device where the authenticator app is installed matches exactly with the time on the device you're using to log in.

## Why is my backup code not accepted?

You cannot use the same backup code twice. Before running out of backup codes, you should generate new ones.

## I’ve enabled the “Remember this device for 1 Week” option. Why am I still asked for an authentication code?

You might be using a different browser on the same device, in which case you would need a different code.

## I will change my mobile phone. How can I reset the 2FA setup?

If you need a new 2FA setup, your panel admin can reset it. Then you can set up 2FA on your new device. After resetting your 2FA, log out of the panel, log back in, and set up your new 2FA. For further information, refer to the [How to Reset 2FA](https://academy.insiderone.com/docs/two-factor-authentication) article.

## Related

- [FAQ about User Management](/faq-about-user-management.md)
- [Two-Factor Authentication (2FA)](/two-factor-authentication.md)