---
title: "Excluding Unsubscribed Users from Emails"
slug: "excluding-unsubscribed-users-from-emails"
description: "Exclude unsubscribed users from email campaigns."
updated: 2026-07-10T14:41:43Z
published: 2026-07-10T14:41:43Z
canonical: "academy.insiderone.com/excluding-unsubscribed-users-from-emails"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Excluding Unsubscribed Users from Emails

Once a user unsubscribes from your emails, they are added to the unsubscribe lists. You can reach these lists in **Audience** > [**Suppressions**](https://academy.useinsider.com/docs/managing-email-suppressions).

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/Screenshot%20at%20Jul%2010%2017-41-11.png)

You can find the respective user by their email address on the [Global Unsubscribe page](https://academy.insiderone.com/docs/managing-email-suppressions#global-unsubscribe).

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/unnamed%20-%202023-04-03T214346.275.png)

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/unnamed%20-%202023-04-03T214400.231.png)

You can also see the unsubscription status of recipients on the user's profile page via **Audience** > [**User Profiles**](https://academy.insiderone.com/docs/what-is-user-profiles).

Once you find the user by their email address, you can go to **Overview** > **All User Attributes**.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/unnamed%20-%202023-04-03T214504.777.png)

You can see user's email reachability, global unsubscription, and unsubscribe groups information on their profile.

To exclude your group unsubscribed recipients from your email campaigns, you can use one of the following methods:

## Create an unsubscribe group standard segment

The Unsubscribe Groups segment enables you to segment your group unsubscribed recipients from your email campaigns. It helps avoid sending email campaigns to users who do not want to receive certain types of content. You can [create an unsubscribe group segment](https://academy.insiderone.com/docs/standard-segments-unsubscribe-groups) to exclude your unsubscribed user from emails.

## Create a contact list of unsubscribers

You can export recipients that are unsubscribed from the group and [create a contact list](https://academy.insiderone.com/docs/create-a-contact-list) with them. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/unnamed%20-%202023-04-03T214633.598.png)

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/unnamed%20-%202023-04-03T214701.476.png)

On the Recipients step of your email campaign, you can select the contact list you created for the Exclude Recipients field and launch your campaign.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/unnamed%20-%202023-04-03T214714.731.png)

> **Global unsubscribers** are excluded by default. The example above shows a list of unsubscribers from a specific campaign being excluded.

## Related

- [Unsubscribe Pages Listing Page](/unsubscribe-pages-listing-page.md)
- [Test Unsubscribe Pages](/testing-unsubscribe-pages.md)
- [Add Unsubscribe Pages into Emails](/adding-unsubscribe-pages-into-emails.md)
- [Global Unsubscribe & Preference Center](/global-unsubscribe-preference-center.md)
- [Create Unsubscribe Pages](/create-unsubscribe-pages.md)
- [Validate Unsubscribe Pages and Preference Center](/validate-unsubscribe-pages-and-preference-center.md)