Learn how the Insider One WhatsApp integration works, including what you can achieve with WhatsApp messages and when to use this channel in your communication stack. This page is for developers and product teams who are planning to enable or review WhatsApp as part of their messaging mix with Insider One. Read this when you want a high level understanding of WhatsApp before implementing or optimizing your integration.
WhatsApp enables medium- and large-sized businesses to connect with customers worldwide. Using WhatsApp for business messaging opens the door to improved communication, resulting in enhanced customer engagement, increased trust, and lasting customer relationships.
Before programmatically sending messages to your customers and engaging them more, you need to collect their phone numbers and consent information.
To pass the required information, refer to WhatsApp Opt-in Integration.
To learn about the requirements for using WhatsApp, refer to Getting Started with WhatsApp.