--- title: "Cart Reminder SMS" slug: "create-a-cart-reminder-sms" description: "Learn how to create a cart reminder SMS in InOne to send automated messages that help recover abandoned carts and boost conversions." tags: ["bypass frequency capping", "cart reminder sms", "create cart reminder sms", "how to send a cart reminder ", "send a cart reminder sms"] updated: 2026-02-13T11:19:57Z published: 2026-02-13T11:19:57Z canonical: "academy.insiderone.com/create-a-cart-reminder-sms" --- > ## Documentation Index > Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt > Use this file to discover all available pages before exploring further. # Cart Reminder SMS > ## Requirements > > - Complete the [SMS Channel Setup](/v1/docs/insider-one-sms-channel-setup) before starting to use Insider One's SMS product. > - To start collecting SMS opt-ins and send messages to your users, make sure you complete the [SMS Opt-in Integration](https://academy.insiderone.com/docs/sms-opt-in-integration-guide). Cart Reminder enables you to reach your users via automated SMS and recover your lost revenue due to abandoned carts. The cart reminder solution allows you to send cart recovery messages with personalized content. In this guide, you can find answers to the following questions: - [How can I create a Cart Reminder SMS message?](/v1/docs/create-a-cart-reminder-sms#create-a-cart-reminder-sms) - [How can I set rules?](/docs/create-a-cart-reminder-sms#set-your-rules) - [How can I design my Cart Reminder SMS message?](/v1/docs/create-a-cart-reminder-sms#design-your-a-cart-reminder-message) - [How can I set my goals?](/v1/docs/create-a-cart-reminder-sms#set-your-goals) - [How can I launch my Cart Reminder SMS message?](/v1/docs/create-a-cart-reminder-sms#launch-your-cart-reminder-message) ## Create a Cart Reminder SMS 1. Navigate to **Campaigns** > **Messaging** > **SMS/MMS/RCS**. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-ZGP5MHKT.png) 2. Click the **Create** Button. Select **Cart Reminder Message** and name your campaign. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1703749594533.png) ## Set your rules Configure the cart abandonment trigger to decide when to send a message to the users after they add an item to their cart but do not finalize the purchase. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1711535653669.png) **Frequency capping** allows you to limit the number of messages a user can get in a day. When you enable it, you can define the maximum number of times your users can receive a message in a day. ## Design your Cart Reminder message 1. Compose your message content within the character limits. If you want to be inspired or need assistance when creating your message, you can always use the **Generate Text** option. Read [SMS AI Text Generator](/docs/sms-text-generator) for further information.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1754571162428.png) 2. To personalize your messages, you can add **default** and/or **custom attributes** to your messages and create more CTR and conversions. We highly suggest that you enter a fallback value in case there is no value for the selected dynamic attribute. Do not forget to add “Last Abandoned Product Url” dynamic content to your messages. It will encourage users to visit your site and complete the purchase.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1682582252881.png) ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/final_gif.gif) If you use characters other than GSM-7 in the SMS body, the SMS’s character limit will be reduced; therefore, your message’s part count will increase. To avoid it, enable the "Switch to GSM-7" toggle. Read [SMS Smart Encoding](https://academy.useinsider.com/docs/sms-smart-encoding) for further information. 3. When you check the "Show Unsubscription Sentence in a new line" option, the [unsubscription sentence](https://academy.useinsider.com/docs/unsubscription-methods-for-sms) you defined in SMS Settings will appear in a separate line at the end of your SMS. Regarding the regulations for sending SMS to subscribers, some countries might require you to add an opt-out option in your message. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1754571797926.png) Note that the unsubscription sentence is included in the character limit, too. 4. You can also [shorten your URL](/docs/url-shortener-for-sms). It will help you decrease the character count of your messages and prevent sending your messages in more than one part. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/shorturl*2.png) 5. Configure your UTM settings automatically or manually.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/c5.png) ## Set your goals Configure your [goals](/v1/docs/goals-overview) to track the performance of your campaign. The default selected goal is Purchases. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1711536241791.png) [**Goal Conversion Duration**](https://academy.useinsider.com/docs/goals-browser-storage-settings#goal-conversion-duration) is the time interval that starts after a user clicks a campaign for the first time. During that time interval you set, when your goal is achieved, the campaign will be logged as a conversion. ## Launch your Cart Reminder message It is time to run your campaign, so you need to finalize the launch settings. 1. Choose the language that matches your campaign. 2. Define the activation time; if you do not want to end your campaign at a certain date, then choose the 'Never Ends' option. 3. On the right side of the screen, you will see an information area that shows whether it is all going well to send your message. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-1680520049346.png) 4. Under [Activation Status](/docs/launch-activation-status), you can change the status of your campaign to **Active**, **Test,** or **Passive**. 5. You can see whether the [Silent Hours](/docs/sms-silent-hours) is enabled, which helps your SMS messages reach users at more appropriate times of the day. 6. You can assign or create **tags** for your campaign to reach it later easily. 7. Once you enable the **Frequency Capping**, you can override the limit of messages that the users can receive within a specified period, which is assigned in [Channel Frequency Capping settings](https://academy.useinsider.com/v1/docs/en/advanced-settings#channel-frequency-capping). 8. You can write your campaign-related **notes** in the designated area as a reminder. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/crcap.png) When your campaign is ready, we highly suggest that you [test](/v1/docs/test-a-cart-reminder-sms-campaign) your campaign before launching it. After ensuring that all goes as expected, then you can start it. ## Related - [SMS: Lead Collection Templates](/lead-collection-templates-for-sms.md) - [SMS: CSV Upload via Saved Segments](/csv-upload-via-saved-segments-for-sms.md) - [FAQ about SMS](/faq-about-sms.md)