---
title: "Journey Action: Update Static Segment"
slug: "architect-update-static-segment"
description: "Update Static Segment is one of the action element types that enables you to take actions on users. It helps add or remove users to/from a specific static segment when they reach this step in the journey."
tags: ["architect action", "update contact list"]
updated: 2026-09-23T19:38:19Z
published: 2026-09-23T19:38:19Z
canonical: "academy.insiderone.com/architect-update-static-segment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Journey Action: Update Static Segment

Update Static Segment is one of the action element types that enables you to take actions on users. It helps add or remove users to/from a specific static segment when they reach this step in the journey.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/eb71ec67-b0c4-4777-bf51-a4b583b2c422.png)

With the Update Static Segment element, you can create a list of users who reach a specific step of the journey.

When the user comes to the Update Static Segment element, they will be added to or removed from the static segment.

If a user comes to the Update Static Segment element more than once, they will be added to/removed from the static segment only once.

This article explains the following topics:

- [Use cases](/docs/architect-update-static-segment#use-cases)
- [Requirements](/docs/architect-update-static-segment#requirements)
- [Usage of the element](/docs/architect-update-static-segment#use-update-static-segment)
- [Analytics](/docs/architect-update-static-segment#analytics)

## Use cases

You can use the Update Static Segment element in various use cases as follows:

- You can maintain a list of email addresses for users who enter a particular journey. For example, you can have a list of users who complete a welcome journey flow.
- You can add users to a static segment and reuse it in other campaigns or journeys.
- You can remove non-engaged users from your static segments based on specific actions. For example, if they do not perform an event for the last N times, you can remove them from the list.

## Requirements

- You should have a [static segment](https://academy.insiderone.com/docs/static-segments) created beforehand.

## Use Update Static Segment

Once you complete the requirements for this action element, follow these steps to use it in your journeys:

1. [Create a Static Segment](https://academy.insiderone.com/docs/create-a-static-segment). 2. Click the **+ (plus)** button on the canvas and select **Action** > **Update Static Segment**.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/547461f1-14a8-438f-b722-9a563fe863ae.png)

3. Click the **Update Static Segment** element to edit it. 4. Select your static segment from the dropdown.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/82a73877-c024-49af-9da7-6e8bffc469cc.png)

5. Select an action operator: **adding** or **removing**.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/e052872a-afd6-4d5c-b73f-4b120d95e39f.png)

6. Save the element to save your changes.

## Analytics

After you launch your journey, you can see **Arrived** and **Processed** metrics on the Update Static Segment element on the canvas.

- **Arrived** indicates the number of users who have arrived at the **Update Static Segment** element.
- **Processed** indicates the number of users who are taken into the process to perform the desired action.
- **Exited** indicated the number of users who got dismissed from the journey by matching the exit criteria.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/13814e43-fda0-42e4-a9b7-2c59ec781792.png)

## Related

- [Journey Action: Update User Attribute](/journey-action-update-user-attribute.md)