---
title: "Add Channels to Your Company on MindBehind Live"
slug: "add-channels-to-your-company-on-mindbehind-live"
description: "Learn how to add channels to your company in MindBehind Live, including setup steps to connect and manage communication platforms."
tags: ["add channels", "mindbehind live"]
updated: 2026-04-01T12:16:51Z
published: 2026-04-01T12:16:51Z
canonical: "academy.insiderone.com/add-channels-to-your-company-on-mindbehind-live"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://academy.insiderone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Channels to Your Company on MindBehind Live

Channels refer to systems in which the company will integrate the live chat environment. For example, if you want to add a live call option to your website, you can select Web Messenger. Alternatively, if you want to add a conversation channel, you can select WhatsApp.

To add channels to your company on MindBehind Live,

1. Navigate to **MindBehind Live** > **Company Management** > **Channels**.
2. To add a channel, click the **Add Channel** button.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-O6RQVDSN.png)
3. Select the relevant channel on the display.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-ARNFSIW4.png)

The addition criteria for each channel differ.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-E47R8Y55.png)
4. Under Actions, you can manage the channel with the following options:

- Click the **Get Management Token** to retrieve the token required for API usage and channel management.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-4Z60QEHN.png)
- Click the **Update** icon to adjust the channel settings.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-T5GHI9BZ.png)
- Click Delete to remove the channel.![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-WEK20KE1.png)

When you edit the channel settings, you can configure different options depending on the selected channel. Below are example configurations for different channels:

For example, in Web Messenger:

The display has three tabs: **Design**, **Settings,** and **Getting Started**.

- The Design tab contains the channel's visuals, dimensions, and position settings.
- The Settings tab contains basic settings for account name, logo, authentication methods and codes, customer experience voting, end conversation, and security.
- On the Getting Started tab, the corresponding channel script information and preview button are available.

![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-FISG87BO.png)

For WhatsApp**,** a Vote Settings page will appear. ![](https://cdn.document360.io/c6df4583-da94-4cb2-bb8a-be0cbdd11109/Images/Documentation/image-156TM45P.png)